...Definition of Quality Management Principle: A quality management principle is a comprehensive and fundamental rule / belief, for leading and operating an organization, aimed at continually improving performance over the long term by focusing on customers while addressing the needs of all other stake holders". The principles are 1) Customer-Focused Organization: Organizations depend on their customers and therefore should understand current and future customer needs, meet customer requirements and strive to exceed customer expectations". Steps in application of this principle are. 1. Understand customer needs and expectations for products, delivery, price, dependability, etc. 2. Ensure a balanced approach among customers and other stake holders (owners, people, suppliers, local communities and society at large) needs and expectations. 3. Communicate these needs and expectations throughout the organization. 4. Measure customer satisfaction & act on results, and 5. Manage customer relationships. 2) Leadership: Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization’s objectives. Steps in application of this principle are. 1. Be proactive and lead by example. 2. Understand and respond to changes in the external environment. 3. Consider the needs of all stake holders including customers, owners...
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...and Celebrities April 27, 2014 Heroes and Celebrity When looking up the definition of hero, I came across some slight variation. I looked up online the Merriam-Webster Dictionary’s (n.d) definition an is defined a hero as “a mythological or legendary figure often of divine descent endowed with great strength or ability” and an” illustrious warrior, a man admired for his achievements and noble qualities, a man that shows great courage, the principal male character in a literary or dramatic work.” The online Oxford Dictionary (n.db) defines a hero as “A person, typically a man, who is admired or idealized for courage, outstanding achievements, or noble qualities: The chief male character in a book, play, or movie, who is typically identified with good qualities, and with whom the reader is expected to sympathize” Both sources cite the same definitions for heroines as well. The variations between the two online definitions is Merriam-Webster reefer’s to a hero as a mythological figure while Oxford simply refers to a hero as a person. When talking about a celebrity, some may confuse the definition of a celebrity with a hero, but the definition, according to Merriam-Webster is that a celebrity is the state of being famous or celebrated. This is not mention of outstanding achievements, quality of character, or displays of courage or is endowed with strength and abilities. Although the definitions don’t show the similarities, they do exist in our pop culture and the line between...
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...Definitions A definition is a statement that gives the meaning of a concept. For simple and relatively concrete concepts such as ‘Table’ we can understand them without definitions by simply seeing them. But most concepts are abstract and complex and to understand them definitions are important tool of knowledge. A definition does the following functions: a. It clarifies the boundaries of a concept. b. It clarifies the relationships among concepts. c. It clarifies the referents of the concepts. Vagueness and Ambiguity A term is ‘vague’ means it is hazy obscure and imprecise for example the words love, happiness, rich or poor are vague. We can rarely tell whether they apply to a given situation or not. How rich one has to be in order to be called rich? An ‘ambiguous expression’ is one that can be interpreted as having more than one clearly distinct meaning in a given context for example: words such as proper, light, critical, bank can be used ambiguously. If one were to describe an action as proper, does this mean proper in moral sense or proper in the sense of being socially acceptable? The difference between ambiguity and vagueness is that vague terminology allows for a relatively continuous range of interpretations, where as ambiguous terminology allows for multiple discrete interpretations. A vague expression creates a blur of meaning where as ambiguous expression mixes up otherwise clear meanings. Definitions and their purposes Definition is a group...
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...to the data shared between business partners and business to business transactions. The Food industry is not known as the leader in Customer – Vendor data sharing, so my research will first seek to define the leading industry and then define what characteristics separate the leaders. The secondary research will result in the following outputs. • Journal article summaries, with citations, of relevant information • Book chapters or segments that establish an academic foundations for the B to B interactions including relevant history and future expectations • A repository of my findings to share with my cohort 1. Research the current world class state-of-the-art in customer service. a. Define the world class quality reporting (WCQR) and service currently available i. By Industry segment ii. Include Depth of disclosure, delivery timing, iii. Business to Business commitment to achieve WCQR iv. Define WCQR Customer satisfaction and service levels v. Find, interview and evaluate the best companies, as possible ← Phase 2: Primary Data Collection – September to October 2010 Primary research will include Farmland Foods stakeholders and key Customer’s chosen to participate. Research will be conducted various methods that will be defined and changed to fit the environment as the data collection progresses. 1. Conduct an environmental scan within Farmland – August 2010 a. Internal: Customer Culture, Business...
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...opportunities in the marketplace(s). Organisation's vision is an attempt to establish an ideal future ,rather than to provide a challenging but strict guide for management decision-making.A definition of Vision in a dictionary: “An image of the future we seek to create.”. A vision statement describes in graphic terms where the goal-setters want to see themselves in the future.It may describe how they see events unfolding over 10 or 20 years if everything goes exactly as hoped. -Tai Hing Catering vision : To be the best producer and most customer recommended diet group. A definition of Mission in a dictionary: purpose, reason for being ; also, an inner calling to pursue an activity or perform a service. The Vision describes a future identity and the Mission describes how it will be achieved. A Mission statement may define the purpose or broader goal for being in existence or in the bussiness. It serves as an ongoing guide without time frame .The mission can remain the same for decade if crafted well. Vision is more specific in terms of objective and future state. Vision is related to some form of achievement if successful. For example, “ We help transport goods and people efficiently and cost effectively without damaging environment “ is a mission statement. Ford's brief but powerful slogan” Quality is Job 1” could count as a mission statement."We will be one amongst the top three transporters of goods and people in North America by2010" is a vision statement. It is very concrete...
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...Hospitality is a subjective concept. Hospitality comes from many definitions like receiving guests in a generous and cordial manner, creating a pleasant or sustaining environment, satisfying a guest’s desires, generating a friendly and safe atmosphere. Hospitality means that the act or practice of one who is hospitable, reception and entertainment of strangers or guests without reward, or with kind and generous liberality. Some said that it is like an act or service of welcoming, receiving, hosting or entertaining guests. However, it is not being cast as a servant. Training for hospitality is very important. They must have the skills in other to maintain the relationships with the customer and also among the workers itself. Employees who possess a positive attitude toward constructive criticism prosper and progress in their career. All employees occasionally make errors in judgment and fail to meet standards. In order to do so, they should practicing promotional skills in their job. For example, front desk clerks who are comfortable with practicing promotional skills are a great asset to a front office manager. We must accept the challenge to sell products and services throughout the organization and seek ways to meet or exceed sales quotas. This quality allows a front desk to understand the total effort necessary to product a profit for the company. Furthermore, to have a quality in hospitality, they must do a screening process during the interview session. The interview...
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...Furthermore we watched the DVD and it shown example of bad communication and how it can be so devastating and affect the patients negatively if they don't get the enough information about their illness and treatment. The Nurses and Midwifery Council (2008) recommend is very essential that the nurses are able to give patients, information, advice and a guideline about what is going on. Furthermore if patients are given enough information it will empower them as it reduces their concerns about the illness. We also discussed in small groups the definition of stereotype, prejudice discrimination and how they are connection between these words. Moreover in the group discussion we discussed how can easy lead to other, for instance, is very easy to certain group to be stereotype which can results poor care to their patients which leads be prejudice and then into discrimination. Therefore The Equality Act (2010) is law to protect people and is against the law to discriminate. http://www.homeoffice.gov.uk/publications/equalities/equality-act-publications/equality-act-guidance/individual-rights1?view=Binary access date on 5/2/13 I found watching the DVD beneficial as well touching. I felt that my self-awareness and communication skills already improved. It clearly highlights what patients really feel and want from the nurses. For example I have learnt that effective communication skills such as active listening, the right facial expressions and explaining what is going on will make...
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...The Luxury Evolution Every generation redefines its definition of luxury. How they relate to it or reject it. From the “more generation”, to the X, we have seen everything from conspicuous consumption to less is more. Each generation also redefines its relationship to luxury. The evolution of social, political and economic factors is just a few of the major defining elements in any generation’s approach to luxury products. How a particular group defines luxury is often influenced by the preceding generation’s relationship to it. Is it a coincidence that the lean, Generation-X “less is more” philosophy of the 1990’s immediately followed the Baby Boomer’s conspicuous consumption ideals of the 1980’s. No business lives or dies more by the definition of luxury, than the Cosmetics Industry. From mass to class distribution to direct sell, luxury is the name, of the game. Revolution or evolution, defining luxury becomes the bete noir as the baton is handed to each new generation The Cosmetics Industry lives on its ability to provide luxury goods (No matter the definition) more than any other. It is imperative that we not Only understand how varying market segments define luxury and thereby consume it, but equally important that we can predict how fresh and upcoming markets will define their unique relationship to it. As an industry we must ask ourselves, are we open to deconstructing traditional definitions of what constitutes luxury? What new requisites will tomorrow’s...
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...is a hero? What is a hero? By definition a hero is “a person who is admired for great or brave acts or fine qualities" (Hero). We could even look as far back as the Greeks, with their gods and demigods, humans born with super natural powers that could take out an entire city with a flick of their wrist, because of their powers they were called heroes. These gods were feared and worshiped, religions were started because of their tales and accomplishments. Despite all these powers and abilities, one thing is not mentioned, core values. I feel a hero is a combination of values, because bravery without courage, integrity, humility and honor can mean all the difference between being a hero and being lucky. To me a hero is someone who puts all others in front of himself, who puts personal gain and ambitions on the back burner for the betterment of others or the greater good. Others define heroes as someone who signed their name on the dotted line to serve this country, or a person who gives blood in the Publix parking lot, we all have different views and opinions on what a hero is, but I think we can all agree, a hero puts others' lives before their own. What we should all understand, is that all of us have the potential to be a hero, the right person in the right place at the right time, can make all the difference in the world. After reading the other assigned stories I am drawn towards Bodega Dreams, the only character that could fit the definition of a hero is Mr. Tapia. He took...
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...URI 25 September 2013 Oedipus Tragic Hero Webster’s dictionary defines a hero as a person, who is admired or idealized for courage, outstanding achievements, or noble qualities. Although this definition accurately describes Oedipus’ character, tragic hero is more of an apt description. A tragic hero is defined usually by the following: One, A man of noble stature. Two, A selfless man who is not afraid to come under scrutiny. Three, The hero honorably receives the punishment given to him. From the beginning to end of the play Oedipus The King, by Sophocles, Oedipus truly defines himself as a hero, a tragic hero. Oedipus is first introduced as the sole ruler of Thebes. Kings/Dictators are usually looked down upon due to their brash and selfish behavior, but Oedipus is the opposite. A priest say, “Therefore, O mighty power, we turn to you: find us our safety, find us a remedy, whether by counsel of the gods or of men. A king of wisdom tested in the past can act in a time of troubles, and act well. Noblest of men, restore life to your city! “(Sophocles 2) when Oedipus makes a declaration to save the city of Thebes from the ongoing plague. The priest calls him the “Noblest of men” in marvel, at the fact, a man of such high stature and importance takes the time to address the concerns of his people. The words used to describe Oedipus such as liberator, noblest of men, boldness, and mighty power show that the people of Thebes rely on and look to Oedipus for safety...
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...four-step approach can be repeated as the annual planning and goal setting process occurs within your company. Progress can be measured against goals and a continuous improvement cycle naturally unfolds. Purpose(s) of an Audit The audit can serve any of the following purposes: · · · · · · To clarify desired practices of HR work and roles within the organization (HR Department, Line Managers). To establish a baseline for future improvement. To evaluate current effectiveness. To standardize practices across multiple sites within a division or company. To assess current knowledge and skills required of HR practitioners. To improve performance levels to key customers within the organization. The Audit Process Step One--Defining Audit Statements Definition of desired HR practices can occur through in a variety of ways. A good starting point is to take some time and reflect on the legal requirements and programs that the department must administer. Simply listing them is a good first step. Next, consider your areas of responsibility and traditional HR practices covered by your function: They may include HR Planning, Staffing, Performance Management, Employee Relations, Compensation and Benefits, Training and Development, Safety and Wellness, Employee Surveys, and Communications. Finally, other areas to consider are company initiatives that the HR function may be required to support, i.e. internal...
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...Academics today question the classical definition and conceptualization of culture. In the past, different definitions have been made as to what culture is. Today it has become clear that culture cannot be simply defined. Critique of the prior definitions of culture lead us to conclude that culture should be understood as being derivative of the individual’s experience. Culture is no longer a singular concept, but rather contains multiple influences and is experienced differently by different individuals of the same group. Previous definitions of culture included some very limiting Most would agree that entrepreneurs are people who take risks, invest capital, or think up new concepts for products. These different aspects may not all take place in the same situation. An entrepreneur does not necessarily have to do all of these things to be considered an entrepreneur. He or she may invest in an existing business and not change anything about it but still be called an entrepreneur due to the risk taken in running the business. People think of good ideas all the time, but an entrepreneur is someone who can successfully implement one. The entrepreneur has been identified as someone with unique characteristics that allow them to succeed at what they do. For example, they are described as having confidence, self-determination, creativity and the ability to “see the big picture” among other such qualities (Lambing & Kuehl 2007). I think Kevin Avruch cite more anecdotal evidence...
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...retiring component that is correctly measured. Daly, Speedy, & Jackson (2009) states that Fealy argues that caring does not form the series of activities, but it forms the ways of taking actions that depend on the framework and is clear on the values. Leininger argues that caring is the most essential and critical ingredient to any curative process. Leininger, further dismisses the prospects of the responsibility to encourage nurses to get this concept of caring. Alternatively, Leininger prefers the concept to be acquired, as it is the basic component of the cultural life. Akansel, Watson, Aydin & Ozdemir (2013) makes the concept of caring as the correct and most appropriate ultimate of nursing. This simple definition connects to the aforementioned definition and has connections with that of individual center care that accentuates on the...
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...(Fitzpatrick & Kazer, 2011). The Walker and Avant concept analysis method involves eight concise steps in assessing a concept; selecting a concept, determining the aims/ purpose of the analysis, identifying all uses of the concept, determining the defining attributes, constructing a model case, constructing additional cases, identifying antecedents and consequences, and defining empirical referents (McEwen & Wills, 2014). Applying the method, the authors of the article are able to break down the concept of overcoming into its bare essentials and thus helping understand its application. Furthermore, through the method it is possible to provide a concise definition of the term “overcoming” (Brush, Kirk, Gultekin, & Baiardi, 2011). Through assessment of the defining attributes, the authors are able to present an operational definition of the concept, as pertains their...
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...Jorge 10/03/2013 How’s your Hero? What is your definition of a hero? Someone you look up to? Someone that does heroic acts? Or just someone that is fictional? These are the questions to consider when trying to define a hero. People today have their own unique definition of a hero as we do not live in ancient times. In ancient times heroes were suppose to be of divine ancestries, who were endowed with great courage and strength, celebrated for their bold exploits, and who were favored by the gods. According to Merriam-Webster today, a hero is a person who is admired for great or brave acts or fine qualities. Throughout history tall tales have been told of ancient heroes like Hercules, Beowulf, and Moses of how they helped their people overcome difficulties in their society. Although most of these ancient heroes are fictional, many may be regarded as great and heroic in literature. In the last 300 years or so there have been influential that have change the world or contributed to make the world a better place, and therefore earning the right to be called heroes in their society. Many tend to look up and define as a hero who they think are worthy of such a title. Parents may be consider as such as they always support and do their outmost to help their children succeed. This is the case in “The Train from Hate” were the mother consoles her son while teaching him a valuable lesson about after being kicked out of the train. Teachers, policemen, or even friends can be considered...
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