Assessment for Quality Improvement
Quality improvement should be a major focus in any organization and requires four basic steps: “…specify the requirements, design the product, create the product, and examine the product.” (Burrill and Ledolter, 1999, p. 142). Each process must be completed in order as each is important. Once requirements and specifications have been determined, resources and standards can be evaluated to create and test the product. The means of creation will be different in various organizations but the process remains the same. During every part of each process, flow charts can be analyzed to make proper decisions; strategic plans must be considered; impact on all stakeholders must be evaluated; and appropriate quality management tools must be determined. Each member of the team involved in writing this paper completed a simulation exercise on “Quality Management and Productivity” to determine the ability to analyze data. Information on the above considerations, perceptions of the simulation and suitable quality management tools to improve processes in a health facility are furnished in this paper.
Description of the Create Process
“Create is the process of actually producing the required product. Whether the product is a house, a gourmet meal, a term paper, or a clean office, this stage involves the creation of a product according to the product requirements.” (Burrill and Ledolter, 1999, p. 148). The creator is simply creating something different, depending on what process is to be accomplished. Creation occurs in manufacturing of goods, delivery of services, and customer care. “Although the general process is the same, the actual work done in the create stage varies, and the skills required depend on the product involved.” (Burrill and Ledolter, 1999, p.149).
A high-quality “create” process includes several details: quality culture,