Introduction:
ABC Hospital is a specialized hospital consists of 600+ beds, which has been designated as a trauma center. It provides evidence based emergency, specialized tertiary patient centered care for Dubai and Northern Emirates. The hospital is committed to its values in terms of services by providing its staff respect, empowerment, accountability, safety and transparency. Its manage-ment team is strongly committed to development of a benchmark hospital with a quality learning environment. It has achieved first Joint commission International (JCI) accreditation in 2007 and has been reaccredited in 2010 and 2013.
The basic principles of Quality improvement Plan are those underlying all the quality improve-ment processes: a dedication to continuous improvement in the system and processes as well to identify and satisfy the patient’s needs and recognizing that it can be best attained through team work and employee empowerment (Deming,2000). These principles lead the progress and im-plementation of quality improvement plan. The goal of this plan is to attain organization wide exposure to quality fundamentals and to promote quality structure and processes.

Quality Improvement Issues.
Patient Satisfaction:
As the health care environment is very complex and changes frequently (Gilbert, 1992) due to competition among providers giving more importance to the improvement in efforts and reduc-tion in costs, it makes patient satisfactionverychallenging. There are different kind of services provided to the patient which are in definable and patient is directly involved in it, so it is very important that the organization should have a strategic plan to identify the needs of the patient which should be well incorporated in the hospital delivery system (Craig 2007; Glass , 1981; Pugh , 2007). Patient’s expectations are different on different levels for example caring,