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Questionnaire on Gymnasium

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Submitted By skotang
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1.0 INTRODUCTION
Pakaq Gomo Gymnasium is about a gym that focuses on health and fitness. By maintaining a healthy lifestyle it basically means being fit mentally and physically. In anybody’s life, there comes a time where they realized that exercising and working is very important for them.
The location of Pakaq Gomo Gymnasium is in Wakaf Che Yeh. Wakaf Che Yeh is a city near Kota Bharu that is located at the heart of Kelantan. Based from MBKB, there are almost 500, 00 people that is living in Kota Bharu, it is a good place to start a gymnasium. Pakaq Gomo Gymnasium equipped with such as benches, dumbbell racks, dumbbells and barbells, cable machines and especially many cardio machines. The opening time of Pakaq Gomo Gymnasium will be at 10.00 a.m. until 12.00 a.m. Memberships of the gym will also be given by choice for the customer where the fee will be RM60.00 per month. For the non-members of the gym, they must pay RM4.00 per entry
COMPANY BACKGROUND

Company name : Pakaq Gomo Gymnasium.
Business Address : Pt. 707 Pasar Awam Bersepadu, 15100 Kampong Wakaf Che Yeh
Telephone Number : 012-3813826
Main activity : Gymnasium services
Date of commencement : 1 January 2011

1.1 PROBLEM STATEMENTS
According to Ivyanno Canny and Nila Hidayat (2012) said that “services quality should start from the needs of the customer and ends with the customer satisfaction and positive perceptions of service quality”. Service quality is the most important factor in customers’ choice of gymnasium.
The environment of the gymnasium is also important as the customers’ prefer to work out in a clean and healthy environment. Clean environment helps the body to react faster and much more effective compare to unhealthy environment (Valverde, 2010)
Security is very important no matter where you are. Valuables thing is best kept safe in a

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