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Quick Trip

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Submitted By joshnya82
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Quick Trip Quick Trip has established itself as a dominant company and through that process, has created a workforce that is full of happy employees. In this paper, I will attempt to answer some questions about how these employees and their attitudes affect their work environment and the customers that come in and out of their stores. I will also give some perspective on how other companies can learn from Quick Trip and their employees.
Case Study Review
The case study “QuikTrip: Staffed by Passionate and Compassionate People” (McCuddy), touches on Chester Cadieux’s journey of starting a small business and developing it into the “Forbes List” company it is. Cadieux not only built the $9 billion company, but he has made this a company that has made it onto Fortune Magazine’s “Best Companies to Work For” list. Cadieux says “We’ve been able to compete successfully because of our people. We hire better people, train them better, and pay them more. We are obsessed with keeping the stores clean and well-merchandised and with providing a rewarding customer experience overall.” (Quicktrip.com)
Discussion
Employee Attitudes and Emotions Influence on Work Behaviors. It appears that the average Quick Trip employee carries a positive attitude and their emotions are projected as the same. As described in the course readings, these positive emotions then directly influence employee work behaviors in a positive way. Also, through creating a positive work environment, the positive emotions also drive positive attitudes which then gives off an overall appearance of a “happy” work environment to fellow employees and also potential employees that may walk through the door. This process of emotional contagion, causes the positive emotions to be spread from one employee to another and so on. Managers having good emotional intelligence can control and change employee

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