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UNIT 1 i
Introduction to operations management

Unit 1
BLC 301/05

Operations Management

Introduction to Operations
Management

ii WAWASAN OPEN UNIVERSITY
BLC 301/05 Operations Management

COURSE TEAM
Course Team Coordinator: Ms. Loo Saw Khuan
Content Writer: Dr. Quah Hock Soon
Instructional Designer: Ms. Koh Kah Ling
Academic Members: Dr. Chuah Poh Lean and Mr. Chong Fook Suan

COURSE COORDINATOR
Ms. Loo Saw Khuan

EXTERNAL COURSE ASSESSOR
Associate Professor Dr. Lim Kong Teong, Universiti Utara Malaysia

PRODUCTION
Editor: Penerbitan Pelangi Sdn. Bhd.
In-house Editor: Ms. Koh Kah Ling
Graphic Designer: Ms. Audrey Yeong

Wawasan Open University is Malaysia’s first private not-for-profit tertiary institution dedicated to adult learners. It is funded by the Wawasan Education Foundation, a tax-exempt entity established by the Malaysian People’s Movement Party (Gerakan) and supported by the Yeap Chor Ee Charitable and Endowment Trusts, other charities, corporations, members of the public and occasional grants from the Government of Malaysia.
The course material development of the university is funded by Yeap Chor Ee Charitable and
Endowment Trusts.

© 2008 Wawasan Open University
First revision 2013
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior written permission from WOU.

Wawasan Open University
(KPT/JPT/DFT/US/P01)
Wholly owned by Wawasan Open University Sdn. Bhd. (700364-W)

54, Jalan Sultan Ahmad Shah, 10050 Penang.
Tel: (604) 2180333 Fax: (604) 2279214
Email: enquiry@wou.edu.my
Website: www.wou.edu.my

UNIT 1 iii
Introduction to operations management

Contents
Unit 1 Introduction to Operations
Management
Course overview

1

Unit

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