...Board Plane Board Plane Pick up luggage Pick up luggage Arrive at destination Arrive at destination Purchase Food on plane Purchase Food on plane Proceed to Gate Proceed to Gate Proceed to Gate Proceed to Gate Receive Boarding Pass Receive Boarding Pass Check in and drop off luggage Check in and drop off luggage Arrive at selected airport Arrive at selected airport Receive email Receive email Customers look up booking information online Customers look up booking information online Consumer makes payment Consumer makes payment 2. The Service Package is defined as a bundle of goods and services with information that is provided in some environment. The bundle consists of 5 main areas which I am going to relate to Easyjet: Supporting Facility – The supporting Facility is the physical resource that has to be put in place before the customer can use the service. Easyjet has to ensure that they have an air plane and an airport to depart/land from in order to carry out their service. Another resource that would have to be in place would be the IT system in order for customers purchase their ticket. Customers can evaluate the IT system by going on the internet when booking their flights and decide whether or not it’s a fast easy reliable system. Facilitating goods – The Facilitating goods are the items consumed or purchased by the customer. Obviously for easy jet it would be the airplane journey, but also the food that can be purchased on the place is...
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...2008 Sunshine Coast Airport: Project Charter Project Management: Principles, Processes and Practice Sunshine Coast Airport Project Charter Project Management Practice: Assessment 1 Team Name: JETTS Group: Simpson Chang, Thomas Le, Trung Huu Nguyen, Safi Ayoush, Edi Ofori Project Management Practice: Assessment 1 1 Page 1/1/2008 Sunshine Coast Airport: Project Charter Project Management: Principles, Processes and Practice CONTENTS Document Management .......................................................................... 4 Distribution List ............................................................................................................................................. 4 Version Control .............................................................................................................................................. 5 Project Registration ....................................................................................................................................... 6 Executive Summary ................................................................................. 7 1 Rationale ..................................................................................................................................................... 7 2 Business Drivers .........................................................................................................................
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...business model allowing it to offer scheduled flights service at a very low fare. It would focus on short-distance flights of typically 600 km or one hour with high traffic efficiency. Many strategic approaches of budget airline business model’s operations differ from the more traditional of full service airlines model. 6 main factors can be identified, which are illustrated in the table below: Budget airline | Full service airlines | | | Lower overall service levels | Higher overall service levels | | | | | Rapid turnaround times | Slower turnaround times | | | Similar fleet | Diversified fleet | | | | | Higher density of seat | Lower density of seat | | | Secondary / smaller airports | Major airports | | | More internet and direct booking and...
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...experts, reporters, and amateur enthusiasts.[2][5] While FBI investigators have insisted from the beginning that Cooper probably did not survive his risky jump,[6] the agency maintains an active case file—which has grown to more than 60 volumes[7]—and continues to solicit creative ideas and new leads from the public. "Maybe a hydrologist can use the latest technology to trace the $5,800 in ransom money found in 1980 to where Cooper landed upstream," suggested Special Agent Larry Carr, leader of the investigation team since 2006. "Or maybe someone just remembers that odd uncle."[6] ------------------------------------------------- Hijacking The event began mid-afternoon on Thanksgiving eve, November 24, 1971, at Portland International Airport in Portland, Oregon. A man carrying a black attaché case approached the flight counter...
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...Information & Management 41 (2004) 805–825 eAirlines: strategic and tactical use of ICTs in the airline industry Dimitrios Buhalis* Centre for eTourism Research (CeTR), School of Management, University of Surrey, Guildford, England GU2 7XH, UK Received 16 June 2002; received in revised form 26 April 2003; accepted 6 August 2003 Available online 13 November 2003 Abstract Information Communication Technologies (ICTs) have revolutionised the entire business world. The airline industry in particular has fostered a dependency on technology for their operational and strategic management. Airlines were early adopters of ICTs and have a long history of technological innovation, in comparison to many other travel and tourism businesses. This paper discusses comprehensive research, including exploratory research with airline executives, using qualitative methods to examine the use of ICTs in the contemporary airline industry and to discuss recent developments in the industry. The work demonstrated that the airline industry was using the Internet to improve its distribution strategy and reduce costs; it also used Intranets and internal systems to develop tactical and strategic management. In addition, Extranets were being gradually used for communicating with partners and to support business-to-business (B2B) relationships. The effort demonstrated that ICTs will be critical for the strategic and operational management of airlines and will directly affect the future competitiveness...
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...Chairman Message from the CEO HKIA: Sustainability at a Glance About Airport Authority Hong Kong Our Approach to Sustainability Stakeholder Engagement Sustaining HKIA’s Economic Contribution Delivering Operational and Service Excellence Managing our Environmental Footprint Supporting our People and Community Looking Forward Performance Indicators Verification and GRI Check Appendices Glossary Website Index 1 2 4 6 8 10 16 20 24 36 46 54 56 63 65 68 69 AAHK received a number of awards and recognition during the reporting period. Details are set out in the ‘Appendices’ section. TTG’s Travel Hall of Fame Airport Carbon Accreditation Scheme 2013-2014 28th Asian Freight and Supply Chain Awards Hong Kong Awards for Environmental Excellence Green Office Awards Labelling Scheme Sustainability Report 2013/14 UNMDG ‘Better World Company’ 2012-14 Social Capital Builders Award Caring Organisation 5 Years Plus Web Accessibility Recognition Scheme 2014 About this Report 1 ABOUT THIS REPORT Report Profile This is Airport Authority Hong Kong (AAHK)’s second annual sustainability report, covering fiscal 2013/14, ended 31 March 2014. As a statutory organisation, AAHK recognises its responsibility to be transparent about its performance and operations. This report aims to provide a reasonable and balanced view of AAHK’s sustainability performance and explain how Hong Kong International Airport (HKIA) continues to support the sustainable development of Hong Kong...
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...Indian Aviation Industry Name: .................. Guide: Prof. ......... Roll Number: ..... Session: .............. Dept.: B.Com PREFACE This training manual introduces Aviation Industry.The module is meant to give all its users a firm grounding on Aviation Industry. The manual starts with the key concepts of basic Information of Aviation Industry.A major portion of this material revolves around goals & objectives of Aviation Industry. The next part of this manual covers Air facts. Final part of this book deals with benefits of Aviation Industry. The material also offers in-depth coverage of the issues related to uniqueness of aviation industry. It contains related examples and real life scenarios. Target Audience * Enrolment Operators * Enrolment Agency Supervisors * Registrar’s Supervisors * Introducers * Technical Support Staff Dependent or Related Modules To read this manual, no prior knowledge about Aviation is required. This is the first Module of the training program on Aviation and is common for all participants. All the following modules presumes that this module has been completed by the participant. ACKNOWLEDGEMENT At the successful completion of this project, I would like to express my sincere gratitude to all the people without whose support this project would not be completed. At the onset, I would like to thank my institute “St. Xavier’s College, Kolkata, the Principal Rev. Fr. Dr. J. Felix Raj S. J. and...
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...Theory on strategy and competitive advantage 3.2.1. The Positioning School 3.1.1.1. Theory on Porter´s Five Forces model 3.2.1.2. Theory of Generic Strategies 3.2.2. The Resource-based School 3.2.2.1. Theory on SWOT analysis 18 24 20 23 25 27 4. The low fare airline business model 4.1. Introduction 28 4.2. Differences between the LFA model and the FSA model 4.2.1. The service factor 29 29 2 4.2.2. Turnaround times 4.2.3. Homogenous fleet 4.2.4. Point-to-point travel vs hub-and-spoke travel 4.2.5. Higher seat density 4.2.6. Choice of airports 4.2.7. Distribution system 4.2.8. Frequent flyer programmes 30 31 31 32 32 33 34 5. Analysis of the macro environment 5.1. Introduction to the theoretical framework – PEST Analysis 34 5.2. Political/legal issues 5.2.1. Liberalising the European airline industry 5.2.2 State aid 5.2.3. Commision vs Ryanair/Charleroi Airport 5.2.4. Passenger rights in...
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...UNIT 1 The travel and tourism industry Introduction T he travel and tourism industry is one of the biggest and fastest growing industries in the UK. This unit will give you an introduction to the industry, providing a sound basis for further study. You will find out about the nature of the industry, its size and scale, and you will be introduced to the types of organisations that form its structure. In addition you will investigate the development of the industry and the factors which have affected the growth of travel and tourism. How you will be assessed This unit is assessed through an external assessment set by Edexcel. A variety of exercises and activities is provided in this unit to help you develop your understanding of the industry and prepare for the external assessment. After completing the unit you will achieve the following outcomes: ✱ Understand the nature and characteristics of travel and tourism and the travel and tourism industry ✱ Understand the development of the travel and tourism industry ✱ Explain the structure of the travel and tourism industry ✱ Explain the scale of the travel and tourism industry. UNIT 1: THE TRAVEL AND TOURISM INDUSTRY 1 1.1 The nature and characteristics of travel and tourism and the travel and tourism industry What is tourism? Defining tourism is not a simple matter, as it is a complex industry made up of many different businesses, the common theme being that they provide products and services...
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...Instructor’s Manual Operations and Process Management: Principles and Practice for Strategic Impact Second Edition Nigel Slack Stuart Chambers Robert Johnston Alan Betts ISBN: 978-0-273-71852-9 Pearson Education Limited 2009 Contents Part 1: Teaching Guide ........................................................................................................................................ 7 Chapter 1: Operations and processes.................................................................................................................... 8 Chapter 2: Operations strategy ........................................................................................................................... 12 Chapter 3: Supply network design...................................................................................................................... 19 Chapter 4: Process design 1 – positioning.......................................................................................................... 22 Chapter 5: Process design 2 – analysis ............................................................................................................... 26 Chapter 6: Product and service design processes ............................................................................................... 31 Chapter 7: Supply chain management ................................................................................................................ 34 Chapter...
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...National Events – 2013 January: S Ramakrishnan takes charge as Vikram Sarabhai Space Centre Director Senior scientist with four decades of experience in rocketry, S Ramakrishnan has assumed charge as Director of the Vikram Sarabhai Space Centre in Tiruvananthapuram. Ramakrishnan, who was director of the Liquid Propulsion Systems Centre (LPSC), succeeds P S Veeraraghavan. A Padma Shri award recipient, Ramakrishnan is an expert in aerospace propulsion, launch vehicle systems and project management. The new director was one of the scientists who took part in the mission to realise India's first satellite launch vehicle SLV-3. He was the mission director for PSLV C1, C2, C3 and C4 flights. Amitabh Bachchan, Vidya Balan named PETA's hottest vegetarian celebrities Bollywood megastar Amitab Bachchan and actress Vidya Balan have been named PETA's hottest celebrity vegetarians of 2012. The other names in the running were Miss India Neha Dhupia, actor Shahid Kapoor, Sonu Sood, southern star Dhanush, Kareena Kapoor and veteran actress Hema Malini. Bachchan, 70, has been named the hottest vegetarian celebrity three times in the past and even won the crown in PETA Asia's equivalent contest in 2011. Balan, who had won the crown in 2010 too, has often credited her curves to her meat-free diet. IPS officer creates triathlon record A senior officer of Andhra Pradesh cadre has created a record of sorts on completing a 695 km long journey from Visakhapatnam to Hyderabad on a bicycle. Rajiv Trivedi...
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...Executive Summary The following report will determine the strategic position of Rolls-Royce and the environmental impact of a new technology upon that strategic position. The report will analyse and evaluate the role and impact of short to medium range single aisle narrow body aircraft on the strategic position of Rolls-Royce. The report will focus on the civil aerospace business of Rolls-Royce and will use Rolls-Royce Inchinnan as a base model. The Boeing 737 series and Airbus A320 are the most popular aircraft ever produced with a 737 landing in the world every five seconds. The 737 in particular will reach the end of its service life within the next ten years. Southwest airlines are requesting an overdue replacement with most airframes living thirty years, the original 737 was released in 1967. The effect of the next generation 737, released in 1998, retiring will leave a considerable gap to be filled. Rolls-Royce does not power the Boeing 737which is monopolised by Pratt and Whitney and General Electric. Should Rolls-Royce attain a share of this market it will become the largest contract ever undertaken by Rolls-Royce. The new aircraft is currently under development and is expected to form the latest of aerospace technology such as composite structures, geared turbofans or open rotor designs. All of the large aerospace manufacturers are currently vying for involvement in the programme for should the new edition emanate the previous, the returns will be substantial...
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...Adventures with God Real Life Inspirational Stories 37 Allan David Weatherall Contents Introduction:.......................................................................................... i Chapter 1: Random Acts of Kindness....................................................1 Chapter 2: What is Eritrea? . ............................................................... 4 Chapter 3: The Power of Faith & Hope ............................................. 11 Chapter 4: Hey, Chuck Norris! . ........................................................ 14 Chapter 5: We’ve Been Expecting You! ............................................ 18 Chapter 6: On the Road to Jerusalem ................................................ 24 Chapter 7: Jerusalem . ........................................................................ 28 Chapter 8: But, I’m not a Catholic .................................................... 32 Chapter 9: America... here I come ...................................................... 37 Chapter 10: My Friend, John . ............................................................41 Chapter 11: Finding God in the Storm . ............................................ 45 Chapter 12: Trusting God in the War Zone ...................................... 49 Chapter 13: Jahzal . ............................................................................ 52 Chapter 14: The Steadfast Faithfulness of God ................................. 57 Chapter 15: Confrontational Love in the...
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...COPYRIGHT ALL RIGHTS RESERVED. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior written permission of the copyright owner. This publication may not be lent, resold, hired or otherwise disposed of by any way of trade without the prior written consent of the copyright owner. ABOUT MUA MUA is a premier University in management, governance and leadership sponsored by The Kenya Institute of Management (KIM). The University was established on 2nd September 2011. Since then the University has established itself as a leader and local hub for Management, Leadership and Governance training in the Higher Education sector. The University offers market driven courses to spur economic growth and produce dynamic Managers and Leaders for Africa and the World. This module has been developed for use in the Management University of Africa ODEL Programme by Isabella Sile. She is a lecturer at the Management University of Africa, School of Management and Leadership. Ms. Sile is currently pursuing her PhD in Business Administration –Finance at The University of Nairobi. MODULE OVERVIEW. This module is developed for student taking the course unit “Risk and Insurance Management” in the Bachelor of Management and Leadership Programme. The module follows the outline given below. (Note: Assignments are issued...
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...Technologies for Alternative Energy Climate Change Working Paper No. 7 Ainsley Jolley Climate Change Project Working Paper Series March 2006 Centre for Strategic Economic Studies Victoria University PO Box 14428 Melbourne VIC 8001 AUSTRALIA Telephone +613 9919 1340 Fax +613 9919 1350 Email: csesinfo@vu.edu.au Website: http://www.cfses.com Technologies for Alternative Energy 1. Introduction In Papers 5 and 6 technologies for the main sources of energy consumption were discussed. In Papers 7 and 8 the attention is focussed on technologies that impact on emissions from energy production. Table 1 provides data on the main sources of GHG emissions in the advanced economies for the year 2000. Table 1. Sources of GHG Emissions in the Advanced Economies, 2000 Source of emissions Electricity and heat production Petroleum refining Other energy production (coal and gas transformation) Fugitive emissions (coal, oil and gas) Total energy production All sources of emissions Note: (a) energy production as % of all sources of emissions. Source: CSES (2004). Tg CO2 -e 3831.2 420.7 324.6 441.5 5018.1 13175.3 % of total 76.3 8.4 6.5 8.8 38.1 (a) Papers 7 and 8 focus on emissions from the production of electricity and heat, which represent 76.3% of all emissions related to energy production. The other sources of emissions are not discussed in detail in this report. Coverage of the issues relating to these sources of emissions is given in CSES (2004). Incremental technological...
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