...Management Consulting has taken a turn for the worse. After initially being rejected for the Abu Dhabi assignment, he found his way onto the team after inception, to assist with client interviews. However, being unprepared for the intensity of it all, has his head spinning. Despite exerting a great deal of effort, his work is constantly being criticized, and he can’t seem to get on the same page as his supervisor (Sherif Mahfouz), leaving him to wonder how he can salvage something positive during his remaining days in Abu Dhabi, and secure a job offer. Mahfouz is charged with growing the Middle Eastern business; his success is tied to the existing engagement, and he is somewhat dependent on El Kalza to support his efforts. At the heart of the problem is ineffective communication, which has led to interpersonal conflict between them. Their poor communication perpetuates the perception of conflict, further eroding the relationship, and jeopardizing the mutual goal of successfully completing the project, which will negatively impact their individual goals. In order to resolve this problem, it is recommended that El Kalza take measures to improve the communication process, and employ a problem solving approach to resolve any future conflicts. Through active listening, and by extension - rephrasing, El Kalza will be in a position to decode Mahfouz’s direction, establish an accurate understanding of what is required, and how it is to be done. He must also reinforce, through...
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...problem is a concern. The counselor takes in this information as the client presents it and asks questions for clarification. It is important here that the counselor give his or her full, undivided attention to the client. This is where the foundation of rapport is built, which is a close relationship of trust. Most people don't like to listen or talk to other people they don't trust so without gaining a rapport with your client first, you may not have earned the trust from your client and trust is very important so you as a therapist can effectively counsel someone. According to Barbara LoFrisco’s website www.masteringincounsoling.org there are 4 simple steps to help build a raport with your client. 1.Use your active listening skills to understand the client and their story. Before you make any attempt at an intervention, demonstrate to the client that you understand where they are coming from. It may sound silly, but I actually visualize myself really tiny inside of their head. That seems to help me enter their...
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...Forensic Accounting and the many aspects surrounding the field. I will determine the skills necessary to be a forensic accountant and its application to business operations. I will also describe the role the forensic accountant plays in a courtroom environment and the role played by the forensic accountant in the litigation process. I will also provide case examples where forensic accountants are used and have provided vital evidence in the case. Today, forensic accounting is a rapidly growing segment of the accounting practice, and the current demand for forensic accountants far outstrips the current supply. Determine the most important five (5) skills that a forensic accountant needs to possess and evaluate the need for each skill. Be sure to include discussion regarding the relationship between the skill and its application to business operations. Have you ever been cheated, robbed or financially hurt by actions of others? Well, out of those feelings civil lawsuits arise based on the desire to reclaim what one perceives he/she has lost unjustly. Financial loss isn’t always easy to define or measure. So, the important task of investigating and quantifying the financial loss normally requires the expertise of a forensic accountant. A forensic accountant is a professional who uses a unique blend of education and experience to apply accounting, financial analysis and investigative skills to uncover truth, assist in financial investigations and ultimately provide a credible...
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...7269 0370 - f: 020 7405 9884 W: www.ubiqus.co.uk – E: infouk@ubiqus.com Tips for Excellent Minute Taking 1) Understand the meeting. Accuracy Meeting minutes have no value if they are not accurate. Names and terms, especially the organisation’s own jargon, must be spelled correctly. And if you are taking minutes without the backup of an audio recording, you need to get it right the first time in your notes: there is no second chance. It’s very difficult to take accurate notes if you are unfamiliar with what you’re hearing. Preparation A good minute taker will prepare him or herself ahead of the meeting. Make sure you understand the agenda and review related documents, such as minutes from previous meetings, related hearings or interviews. Based on these documents, build a glossary of names and terms. A good glossary makes minute taking easier, faster and more accurate. Some people believe that only someone from the same organisation - or even the same department can understand the meeting well enough to take accurate minutes. As independent minute takers, we find this simply isn’t true. In fact, many times someone less intimately connected to proceedings can actually take better notes. An outside minute taker will often be able to hear and record what was actually said, without "reading into" the connotations. A lot of organisations waste a lot of time reviewing and correcting minutes. Make sure your organisation isn’t one of them. 2) Make the time. Taking good meeting...
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...Introduction The workplace varies drastically from country to country and culture to culture. An employee from the United States will need to have pre-departure training on a variety of things to be successful on an assignment in France. The following information should provide insight into French culture, communication, and business etiquette, to improve both the training and the success of an expatriate being sent to France. I. France Overview France is one of many countries in the western part of Europe and has an estimated population of approximately 65 million people and continues to grow at about .5% each year (www.indexmundi.com). France is the largest Western European country and is approximately 4/5 the size of Texas (www.cyborlink.com). It is also one of twenty-seven countries that is a member of the European Union. Although France does not have an official religion, the majority of French people are Catholic (www.foreigntranslations.com). The country is bordered by six European nations, which include Belgium, Luxemburg, Germany, Switzerland, and Italy to its east and Spain to its southwest. Not only does France border many countries, but it is also is bordered by the Bay of Biscay and the English Channel to its west and northwest respectively. Communication The primary language in France is French, but most people in business speak English as well (www.foreigntranslations.com). Language is important...
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...The Harvard Referencing System Introduction As a student, it is important that you identify in your assessment when you are using the words or ideas of another author. The most accepted way of acknowledging the work of another author is to use a referencing system. The following guide tells you why you need to use a referencing system, shows you how to insert references in the text of your assignments, and shows you how to compile a reference list. While there are many variations on the ‘Harvard’ system, the one presented in this guide is the most simple. It does away with most usages of ‘p’ and ‘pp’ to signify page numbers and it replaces some of the commas with colons. Also, this guide is by no means an exhaustive list of all the referencing conventions that you will require in your academic life Why you should use a referencing system As a part of an academic community, it is important that you show the reader where you have used someone else’s ideas or words. Failure to properly reference using the Harvard system may make the reader think that you are cheating by claiming someone else’s work as your own. In the academic environment, we call this plagiarism and it is seen as a very serious offence. Please remember that plagiarism is not just when you directly copy words from another student’s or expert’s work. Plagiarism also occurs when you re-word someone else’s ideas in your own work and you do not give credit to the original source. Plagiarism can...
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...Page 1 Department of Lifelong Learning: Study Skills Series Referencing - The Harvard System (Download pdf version) Introduction As a student, it is important that you identify in your assessment when you are using the words or ideas of another author. The most accepted way of acknowledging the work of another author is to use a referencing system. At the Department of Lifelong Learning you are required to use the Harvard referencing system. The following guide tells you why you need to use a referencing system, shows you how to insert references in the text of your assignments, and shows you how to compile a reference list. While there are many variations on the ‘Harvard’ system, the one presented in this guide is the most simple. It does away with most usages of ‘p’ and ‘pp’ to signify page numbers and it replaces some of the commas with colons. Also, this guide is by no means an exhaustive list of all the referencing conventions that you will require in your academic life. Why you should use a referencing system As a part of an academic community, it is important that you show the reader where you have used someone else’s ideas or words. Failure to properly reference using the Harvard system may make the reader think that you are cheating by claiming someone else’s work as your own. In the academic environment, we call this plagiarism and it is seen as a very serious offence. Please remember that plagiarism is not just when you directly copy words from another...
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...Primary National Strategy Guidance Curriculum and Standards Speaking, Listening, Learning: working with children in Key Stages 1 and 2 Professional development materials Primary teachers and headteachers Status: Recommended Date of issue: 04-2004 Ref: DfES 0163-2004 ❚❙❘ Contents DVD – extracts from the video Speaking, Listening, Learning: working with children in Key Stages 1 and 2 (DfES 0628-2003) Introduction Planning meeting Professional development modules 1 Speaking and listening: concepts, skills and knowledge 2 Progression in speaking and listening 3 The role of the teacher in developing effective interaction and identifying and developing language features 4 Organising and managing speaking and listening 5 Speaking and listening: drama Inside front cover 3 5 7 19 35 49 55 This booklet contains suggestions for a planning meeting for embedding speaking and listening across the primary curriculum, and five professional development modules to support the teaching of speaking and listening in primary schools. The planning meeting will require teachers in preparation and follow-up. The professional development modules require time for teachers to read, plan, try out some teaching, watch others teach and discuss. Each module also has a staff meeting lasting between 60 and 75 minutes. Professional development for speaking and listening in mathematics will be available in 2005. © Crown copyright 2004 DfES 0163-2004 Professional development...
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...HRM Research Proposal Human Resource Managers Perceptions of Leader Emotional Intelligence and its Effect on Employee Commitment: A Phenomenological Study ____________________________________________ [Insert name of Researcher] [Insert name of Institution] [Insert date of submission] Problem Statement Human Resource professionals are closely involved in all aspects of employee turnover and occupy a unique role in the organization, interacting between executives and all other employees (Gentry, 2006). Human Resource professionals are involved in organizational decision-making, liaising with senior leadership and with employees at all levels of the organization as an aspect of personnel administration and recruitment, selection, and termination (Gentry, 2006). This unique position gives Human Resources a clear overview of the personnel within the organization (Wielemaker & Flint, 2005). Leadership plays an important role in the success of an organization (Bass, 1990), and the emotional intelligence of the leader has an impact on the organization (Goleman et al., 2002). Affective commitment is important for reducing turnover (Morrow, 1993). It remains unclear whether the emotional intelligence of the leader affects employees’ commitment. This phenomenological, qualitative study will explore the life experiences of Human Resource professionals, to investigate the phenomena of the emotional intelligence of the leaders and the affective commitment...
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...the communication problem, it’s him. He’s the boss who is supposed to be the master of all communication styles. So why doesn’t he understand? That blank look on his face is as if you presented your ideas in a foreign language. The more you talk the less engaged your boss becomes until you have a major disconnect and you leave his office frustrated and confused. What went wrong? How can you be so prepared and have accomplished nothing? Welcome to the world known as the “Communication Abyss.” The art of getting your message across effectively is a vital part of being successful in today’s marketplace. Whether you want to have a simple conversation, give directions, make presentations with confidence or to negotiate with ease, learning the skills to communicate clearly will help you to improve your success rate in relating to others. Learning to relate to coworkers, customers, family, and even the stranger down the hallway through body language, oral and visual cues is critical in becoming a masterful communicator. Getting along with people in general, whether it is your coworkers, friends or...
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...sponsored by Senator George H. Pendleton, Democrat of Ohio, and written by Dorman Bridgeman Eaton, a staunch opponent of the patronage system who was later first chairman of the United States Civil service Commission (Theriault, 2003, p.56). The Pendleton Act was primarily an effort to eliminate political influence from administrative agencies and, secondarily, an effort to assure more competent government employees. It pursued these aims through the following major provisions: 1. A bipartisan commission called the U.S. Civil Service Commission was created within the executive branch to establish and implement personnel rules and procedures for the federal government. 2. Open and competitive examinations to test job-related skills were developed wherever practical within the agencies covered by the law and were to become the primary basis upon which to make hiring decisions. 3. Employees were given protection against political pressures, such as assessments or “required” participation in political campaign contributions. 4. Lateral entry into government positions was encouraged. Lateral entry refers to entry at any level as opposed to entry only at the beginning level. 5. Positions in Washington offices were to be apportioned among the various states, in an...
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...Journal of Education and Practice ISSN 2222-1735 (Paper) ISSN 2222-288X (Online) Vol.5, No.6, 2014 www.iiste.org The Impact of Whatsapp Messenger Usage on Students Performance in Tertiary Institutions in Ghana Johnson Yeboah (Lecturer)*,George Dominic Ewur (Lecturer) School of Business, Marketing Department, Takoradi Polytechnic, P.O box 256, Takoradi, Ghana Email:gastybg@yahoo.com Abstract The perceived high level of usage of social networking applications amongst students of tertiary institutions in Ghana is inevitable. However, little is understood from empirical viewpoint about the intensity, of usage of whatsapp messenger and its impact on the academic performance of students in tertiary institutions. This study seeks to empirically identify the impact of social network (whatsapp messenger) on the performance of tertiary students in Ghana from the perspective of the students. To achieve this, 50 students from five tertiary institutions were interviewed and 500 questionnaires were administered to students from same institutions. The study revealed that, whatsapp instead of making communication easier and faster thereby enhancing effective flow of information and idea sharing among students, rather has impacted negatively on the performance of tertiary students in Ghana .The study among other things unveiled the following: whatsapp takes much of students study time , results in procrastination related problems, destroys students’ spellings and grammatical construction...
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...http://vk.com/caseogolics CASE INTERVIEW SECRETS A FORMER MCKINSEY INTERVIEWER REVEALS HOW TO GET MULTIPLE JOB OFFERS IN CONSULTING VICTOR CHENG Innovation Press Seattle This book and the information contained herein are for informative purposes only. The information in this book is distributed on an as-is basis, without warranty. The author makes no legal claims, express or implied, and the material is not meant to substitute legal or financial counsel. The author, publisher, and/or copyright holder assume no responsibility for the loss or damage caused or allegedly caused, directly or indirectly, by the use of information contained in this book. The author and publisher specifically disclaim any liability incurred from the use or application of the contents of this book. All rights reserved. No part of this book may be reproduced or transmitted in any form by any means, including electronic, mechanical, photocopy, recording, or otherwise, without the prior written permission of the publisher. Throughout this book, trademarked names are referenced. Rather than using a trademark symbol with every occurrence of a trademarked name, we state that we are using the names in an editorial fashion only and to the benefit of the trademark owner, with no intention of infringement of the trademark. Copyright © 2012 Victor Cheng All rights reserved. Published by Innovation Press 93 S. Jackson St., #75551, Seattle, WA 98104 ISBN 978-0-9841835-3-1 For Julia and the girls FREE BONUS...
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...Acknowledgement It is a great pleasure for me to acknowledge the assistance and contributions to this assignment; First of all I would like to thank to my lecturer Mr. Kanchana Wimalasurendra who helped me to understand the problems of the scenario that helped me to approach the problems confidently. I would like to acknowledge to the lecturers of ICBT Kandy Campus, my friends and the people who helped me to finish the assignment successfully. Finally, I gratefully acknowledge to the support, encouragement, and patient of my parents. Thank You Ahamed Rikaz Contents Introduction - 4 - Organizational Structure - 5 - Tools Used For Business Analysis - 10 - SWOT Analysis - 11 - New Steps In Strategic Plan - 19 - Market Analysis: - 19 - Risk management, Contingency plan - 26 - Impact of internet on the organizational environments and strategic planning - 28 - Utilization of Information System in Strategic Plan - 31 - Management Information Systems (MIS) - 32 - Discussion of appropriate IT tools - 42 - Recruitment and Employment - 55 - Future Considerations - 87 - Conclusion - 88 - Gantt chart - 89 - References - 90 - Introduction Today’s Managers have to be like artist. They work in a global economy where the relationships among nations and corporations, emerging economies, outstanding partners, and the fast-paced...
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...increases, promotions, transfers, and sometimes demotions and terminations. 2. They are a means of telling a subordinate how he is doing, and suggesting needed changes in his behavior, attitudes, skills, or job knowledge; they let him know "where he stands" with the boss. 3. They are also being increasingly used as a basis for the coaching and counseling of the individual by the superior. Before World War II, only a handful of companies and the military conducted regular formal performance appraisals concentrated more on an individual's personality and traits than on actual achievements against goals and formal analyses of the behaviors that produced those results. Peter Drucker's (MBO), moved from trait assessment to the development of a procedure that concentrated on goal setting, placed responsibility with the subordinate, and made the appraisal process a shared responsibility between subordinate and manager. McGregor's focus was on performance, not personality. Manager, he argues, must abandon the role of THERAPIST and become a coach. General Electric conducted a scientific study Called Work Planning and Review, this appraisal system combined aMBO with the conventional once-a-year, comprehensive, supervisor-controlled appraisal STUDY; analyzing the effects of the interview between the subordinate and the manager * Criticism has a negative effect on achievement of goals. * Praise has little effect one way or the other. * Performance improves most when...
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