...Bachelor's thesis Degree Programme In Hospitality Management Hospitality Management 2012 Veera Korjala CULTURAL DIVERSITY IN HOSPITALITY MANAGEMENT – How to improve cultural diversity workforce BACHELOR'S THESIS | ABSTRACT TURKU UNIVERSITY OF APPLIED SCIENCES Degree Programme In Hospitality Management | Hospitality Management 2012 | 64 Susanna Saari Veera Korjala CULTURAL DIVERSITY IN HOSPITALITY MANAGEMENT The bachelor´s thesis investigates cultural diversity in the hospitality management. It aims at presenting effective ways to improve cultural diversity in a workplace. This study was commissioned by JW Marriott San Antonio Hill Country Resort & Spa in Texas, USA and three hotels in Stillwater, Oklahoma, USA: Atherton Hotel, Hampton Inn & Suites and Residence Inn. The bachelor´s thesis incorporates culture theories and their applications to the workplace. Additionally, it focuses on cultural diversity dimensions in hospitality workplace, such as its benefits and challenges, its reflection in the work environment which have been related to the organization’s cultural diversity management. Eventually it provides solutions, such as a corporate strategic plan which focuses on the improvement of cultural diversity in the workplace by means of cultural diversity training. These best practices of cultural diversity are discussed in detail both in the literature review and in the study. The bachelor’s thesis has used two research methods, both qualitative and quantitative...
Words: 13922 - Pages: 56
...Ms. Kelsie teaches a 3-year-old class at St. Luke’s Preschool in Anchorage, Kentucky. She currently has 6 children enrolled in her morning session 3-day 3’s class, which includes one English language learner. Kelsie is a soft-spoken, very gentle young lady, I observed her to be warm, thoughtful and very loving with the children. Physical Environment, Materials & Resources Ms. Kelsie needs to reflect on her classroom environment to ensure she is promoting cultural diversity. The small room was well light, clean and appropriate for 3-year-old children. Posters and wall decor displayed in the room are of cute animals and flowers, with no children represented. Adding photos of the children and their families would help promote cultural diversity. Adding cultural diverse dolls to the home living center, plastic dishes, cultural food...
Words: 484 - Pages: 2
...NCVER Cross-cultural training and workplace performance Robert Bean Robert Bean Consulting The views and opinions expressed in this document are those of the author/project team and do not necessarily reflect the views of the Australian Government, state and territory governments or NCVER Publisher’s note Additional information relating to this research is available in Cross-cultural training and workplace performance: Support document. It can be accessed from NCVER’s website . To find other material of interest, search VOCED (the UNESCO/NCVER international database ) using the following keywords: cross cultural training; cultural awareness; workplace learning; capacity building; training provider; employee attitude; employer attitude. © Australian Government, 2008 This work has been produced by the National Centre for Vocational Education Research (NCVER) under the National Vocational Education and Training Research and Evaluation (NVETRE) Program, which is coordinated and managed by NCVER on behalf of the Australian Government and state and territory governments. Funding is provided through the Department of Education, Employment and Workplace Relations. Apart from any use permitted under the Copyright Act 1968, no part of this publication may be reproduced by any process without written permission. Requests should be made to NCVER. The NVETRE program is based upon priorities approved by ministers with responsibility for vocational education and training (VET)...
Words: 18850 - Pages: 76
...HLT 205 WEEK 3 COMPLETE LATEST To purchase this tutorial visit here: http://wiseamerican.us/product/hlt-205-week-3-complete-latest/ contact us at: SUPPORT@WISEAMERICAN.US HLT 205 WEEK 3 COMPLETE LATEST HLT 205 Week 3 Topic 3 Discussion 1 The patient, the health care professional, and the health care system form a relationship in which each is dependent upon the other. What is the significance of trust in this relationship? Describe the ethical framework for establishing “trustworthiness.” Cite references to support your response. HLT 205 Week 3 Topic 3 Discussion 2 View the video clip, “Cultural Diversity in Health Care”: http://library.gcu.edu:2048/login?url=http://digital.films.com.library.gcu.edu:2048/PortalPlaylists.aspx?aid=12129&xtid=43850&loid=125382 . After watching the video, explain how you would go about overcoming cultural differences in order to gain the trust of patients from different populations. HLT 205 Week 3 Assignment Gaining Trust With Cultural Disparities Details: For this assignment, you will apply critical thinking to what you have learned up to this point in this course regarding the successes and failures of the U.S. health care system as it relates to issues of cost, access, and quality. You are expected to address these topics from the perspective of a medical professional that is both ethical and respectful. Select a vulnerable population as described in your textbook and complete a 1,000-1,250 word paper that addresses the following: ...
Words: 1537 - Pages: 7
...Issues relating diverse and cross cultural workforce R.RAAKESH(12608013) INTRODUCTION The diverse workforce has become a reality today. The impact of cultural diversity varies with the type of environment and firm’s overall strategy. As more and more number of firms move from domestic, multidomestic, multinational strategies to operating as a truly global firm, the significance and impact of cultural diversity increase markedly. Management of cultural differences has become more important for creating advantages and getting competitive edge. Companies must also consider stakeholders as employees. The viewpoints of stakeholders such as shareholders, suppliers, public agencies, and government regulators should be considered in shaping the culture of performance and approaching the diverse markets. In number of situations employees, customers and other stakeholders in the service environment interact to produce the ultimate service outcome. To solve the problem of unfair, inequitable treatment of diverse people, both as employees and customers, managers must recognize that such treatment is bound with bureaucratic structure, subjectivity and irrationality, inappropriate policies and practices, ineffective implementation of human. Companies should completely reshape the working culture that make possible the integration of a broad range of viewpoints that leads to a redefinition of how work gets done and how diverse markets are approached and capitalized upon. All employees...
Words: 1323 - Pages: 6
...Analyzing the Benefits of Cultural Diversity in Organizations Name Institution Instructor Course Date Submitted Managing Cultural Diversity in Organizations Chapter 1: Introduction Human resource management is one of the core functions of business managers. Organizational productivity is influenced by the degree of effectiveness with which employees are managed and directed to perform their duties. One major challenge that human resource managers face in this regard is promoting harmony and coexistence in multicultural workplace environments. Since the beginning of the 18th century Industrial Revolution in Europe, business companies have had to deal with a growing number of people from different cultural backgrounds. This demographic transformation of the workplace was a result of advancements in the transport industry. The invention of the steam engine, and later on, the airplane, facilitated fast movement of goods and people across international boundaries. Over time, companies expanded their business activities beyond their local markets, giving rise to multinational corporations. Satair U.S.A is a multinational corporation with branches in several countries around the world. The company specializes in aircraft maintenance and the distribution of aircraft spare parts. As a multinational company, Satair employs people from different cultural backgrounds in its plants around the world. Consequently, the...
Words: 4981 - Pages: 20
...the determinants of health care and associated strategies for improvement changed during this evolution? Include the growth of health care and expansion of legislation and associations in your response. Cite references to support your response. HLT 205 Week 2 Topic 2 Discussion 1 What is defensive medicine and how does it impact health care cost, quality, and access? How will we see the use of defensive medicine shift as we move forward with the Affordable Care Act? Cite references to support your DQ post. HLT 205 Week 2 Topic 2 Discussion 2 Watch “TEDTalks: Daniel Kraft – Medicine’s Future? There’s an App for That”: http://library.gcu.edu:2048/login?url=http://digital.films.com.library.gcu.edu:2048/PortalPlaylists.aspx?aid=12129&xtid=48192 After viewing the video, select four topics that were discussed and explain their significance to the future of health care technology. HLT 205 Week 3 Topic 3 Discussion 1 The patient, the health care professional, and the health care system form a relationship in which each is dependent upon the other. What is the significance of trust in this relationship? Describe the ethical framework for establishing “trustworthiness.” Cite references to support your response. HLT 205 Week 3 Topic 3 Discussion 2 View the video clip, “Cultural Diversity in Health...
Words: 2193 - Pages: 9
...Cultural Diversity in Australia Paper by John Thompson, Collection Research, Documentation and Promotion, for the National Conservations and Preservation Strategy Public Forum, October 1996. Introduction This paper has been written in response to an invitation from the Conservation Working Party of the Heritage Collections Committee of the Cultural Ministers Council. Its purpose is to consider the implications of cultural diversity in Australia in a program which seeks to implement the National Conservation and Preservation Policy for Movable Cultural Heritage issued by the Heritage Collections Committee of the Cultural Ministers Council in September 1995. That document included ten policy statements intended to provide the framework for a proposed National Conservation Strategy which might pave the way for a concerted effort to improve the conservation status of heritage collections in Australia. In relation to cultural diversity, the statement of policy (Policy Statement 2) was expressed as follows: The Commonwealth, State, Territory and Local Governments acknowledge the diversity of cultures of the Australian people which should be reflected in the definition and identification of movable cultural heritage. Expressed in this way, the policy statement does little more than state the obvious that Australia is a culturally diverse community and that efforts, unspecified, should be made to ensure that justice is done to this demographic and social reality in the programs which...
Words: 6427 - Pages: 26
...and writing skills. In this eModule, you will be able to explore further: social changes from world globalizing processes, health care and globalizing processes, and finally, globalizing processes and cultural diversity in Australia. As you will be aware there is one Reflective Learning and Writing proforma on LEO that you are asked to use for your Reflective Learning and Writing task (2,500 words). At the end of this eModule (look under the green box) there are five questions from which you can choose a question to answer for your second assessment task. Learning Outcomes and Graduate Attributes The Learning Outcomes (with numbering from your Unit Outline) that will be addressed in this eModule are as follows – 1. explain changes in contemporary Australian society, culture and health related to world globalising processes; 2. discuss the impact of societal changes and an increasing cultural diversity in Australia on the provision of health care; 3. contrast how health and illness are constructed within diverse cultures and biomedical constructions of health and illness in Australia; 5. differentiate the health issues of vulnerable people in marginalised social groups in Australia; HLSC 120 Semester 1, 2014 eModule 2 Page 1 7. apply the principles of cultural sensitivity...
Words: 2346 - Pages: 10
...Diversity in the Workplace Alain Kraussman Hall Baker College Online Human Behavior Management of Organization/BUS615 December 6, 2012 Introduction Diversity is defined as “the condition of having or being composed of differing elements: variety; especially: the inclusion of different types of people (as people of different races or cultures) in a group or organization” ("diversity," 2012). These differing elements are becoming more and more prevalent in today’s society, and especially in the business world. Emigrants from every country in the world have made their way to the shores of America, and from there, to millions of companies and organizations across the nation. From the owner of the neighborhood corner store to the CEO position at Citigroup and Pfizer, foreign-born employees are giving this country a new, diverse, face. Diversity is not just of race, but of age, gender, ethnicity, religion, and disability. In every decade since 1900, the percentage of women 16 years and older in the workplace has increased, going from just 18.3 percent in 1900 to 53.6 percent in 2010 ("Women in the," 2007). The same holds true of disabled workers. In December 1976, there were roughly 2,088,242 blind and disabled workers in the United States. Growing nearly every year since, the Social Security Administration reports that as of December 2011, there are 6,996,435 blind and disabled people in the workforce ("Ssi annual statistical...
Words: 2619 - Pages: 11
...Students Chapter 3 Learner Diversity: Differences in Today’s Students Chapter 4 Changes in American Society: Their Influences on Today’s Schools ISBN: 0-536-29980-3 Introduction to Teaching: Becoming a Professional, Second Edition, by Donald Kauchak and Paul Eggen Published by Prentice-Hall/Merrill. Copyright © 2005 by Pearson Education, Inc. ISBN: 0-536-29980-3 Introduction to Teaching: Becoming a Professional, Second Edition, by Donald Kauchak and Paul Eggen Published by Prentice-Hall/Merrill. Copyright © 2005 by Pearson Education, Inc. Learner Diversity Differences in Today’s Students T eachers begin their careers expecting to find classrooms like the ones they experienced when they were students. In some ways classrooms are the same. Students go to school to learn, but they also want to have fun and be with their friends. They expect to work but often need encouragement from their teachers. They’re typical kids. Classrooms are changing, however; the population of our schools is becoming increasingly diverse. Students come from different cultures and speak many different languages at home; they possess a range of abilities and talents; and issues involving differences between boys and girls are receiving increased attention. In this chapter we examine this diversity as we try to answer the following questions: ♦ ♦ ♦ ♦ ♦ What is cultural diversity, and how does it influence student learning? How are the educational experiences of boys and girls different...
Words: 20270 - Pages: 82
...Part A 1. Three major pieces of federal legislation related to diversity Legislation | Explanation | The Racial Discrimination Act 1975 | makes it unlawful to discriminate in employment on the ground of race, colour or national or ethnic origin. | The Sex Discrimination Act 1984 | makes it unlawful to discriminate in employment on the grounds of a person's sex, marital status, pregnancy or potential pregnancy or to sexually harass another person. | The Human Rights and Equal Opportunity Commission Act 1984 | provides for the rights of people with physical or mental disabilities and addresses complaints of discrimination in employment. | 2. In my own words, Diversity in the workplace is about learning from each other regardless of our cultural background and bringing those differences into the workplace to broaden experiences and knowledge. Diversity includes not only race but gender, ethnicity, personality, age, education and background. It is a good idea to have a diverse workforce because: By branching out to a diverse workforce, employers have access to a greater pool of candidates thereby improving the odds of hiring the best person. In a competitive marketplace, an organization that puts people first – regardless of their race, religion, gender, age, sexual preference, or physical disability has an advantage over the other players. Just as the workforce is becoming more diverse so is your market. Employees who mirror the customers you serve can benefit...
Words: 1903 - Pages: 8
...TYPE OTHER CODES 5 = Most difficult Ap: Application question ANS: Answer 3 = Average difficulty Con: Conceptual question REF: Page Reference 1 = Least difficult Def: Definition OBJ: Chapter Objective NOT: Note (feedback/explanations) AAC: AACSB Competencies Multiple Choice 1. One of the fastest ways to ensure your career success is to a. learn how to design Web pages. b. post a persuasive résumé online. c. develop excellent communication skills. d. invite your boss out to lunch periodically. ANS: c REF: p. 2 TYPE: Con DIF: 3 TOP: Communication Skills: Your Ticket to Work or Your Ticket Out the Door NOT: Developing excellent communication skills is one of the fastest ways to ensure your career success. AAC: Tier 1—Reflective Thinking; Tier 2—Conclusion 2. On the job you are more likely to be taken seriously and promoted if you a. look and sound professional. b. frame your degree or certificate and hang it on your office or cubicle wall. c. appear to be busy even when you’re not really doing anything. d. do all of the above. ANS: a REF: pp. 4-5 TYPE: Con DIF: 3 TOP: Professionalism Counts With Employers NOT: If you look and sound professional while working, you are more likely to be taken seriously and promoted. AAC: Tier 1—Reflective Thinking; Tier 2—Conclusion 3. Because the U.S. economy is increasingly _____________ based, education is...
Words: 6039 - Pages: 25
... a. learn how to design Web pages. b. post a persuasive résumé online. c. develop excellent communication skills. d. invite your boss out to lunch periodically. ANS: c REF: p. 2 TYPE: Con DIF: 3 TOP: Communication Skills: Your Ticket to Work or Your Ticket Out the Door NOT: Developing excellent communication skills is one of the fastest ways to ensure your career success. AAC: Tier 1—Reflective Thinking; Tier 2—Conclusion 2. On the job you are more likely to be taken seriously and promoted if you a. look and sound professional. b. frame your degree or certificate and hang it on your office or cubicle wall. c. appear to be busy even when you’re not really doing anything. d. do all of the above. ANS: a REF: pp. 4-5 TYPE: Con DIF: 3 TOP: Professionalism Counts With Employers NOT: If you look and sound professional while working, you are more likely to be taken seriously and promoted. AAC: Tier 1—Reflective Thinking; Tier 2—Conclusion 3. Because the U.S. economy is increasingly _____________ based, education is extremely important. a. politically b. production c. knowledge d. labor ANS: c REF: p. 9 TYPE: Con DIF: 3 TOP: How Does Your Education Affect Your Income? NOT: Because the U.S. economy is increasingly knowledge based, education is extremely important. Two thirds of all new jobs require some kind of postsecondary education...
Words: 6000 - Pages: 24
...A Diversity Audit in Mental Health Setting TABLE OF CONTENTS EXECUTIVE SUMMARY Page 3 INTRODUCTION Page 4, 5 BACKGROUND Page 5, 6 LITERATURE REVIEW Page 6, 7, 8, 9 BENEFITS OF MANAGING DIVERSITY Page 9, 10 PROGRESS TOWARDS MANAGING DIVERSITY Page 10, 11 RESEARCH QUESTIONS Page 11, 12 METHODS ` Page 12, 13, 14 DISCUSSION Page 14, 15, 16 LIMITATION Page17, RECOMMENDATIONS Page 17, 18 REFERENCES Page 19, 20, 21, 22 APPENDIXES A Page 23 APPENDIXES B Pages 23, 24, 25, 26 EXECUTIVE SUMMARY The purpose of this study was to determine the extent to which employees...
Words: 5190 - Pages: 21
