...expressed in one sentence “It is the first and the last experience a guest has” in any hotel. Housekeeping department handles all customer related care applied in Housekeeping technical operations. The students will have the opportunity to learn various aspects of the function of this department in the upkeep of the Hotel. Food and Beverage Operation Food & Beverage department is not only related to cooking and serving but it also has everything to do with how the guests experiences the service in their rooms, restaurants, bars, banquets, pool, conventions, corporate meetings and or even a small seminars, It is where most guests interact. Accounting This accounting section would not detail the entire department but lays down the principles of accounting, maintenance of the books, cash and or manual registers and basic computer knowledge. It also has everything to do with how the guests experience during their stay at the hotel and restaurant. How to accurately prepare the invoices, bills, checks and balances. Cash and Credit handling procedures etc. Sales and Marketing A hotel guest Relation Officer handles all customers, from greeting to building a rapport, from the individual or a group, checking in the out and is instrumental in customer retention & future business. Computer and IT Students will be exposed to the computerized system that are used in Hotel & Restaurants which would provide a hands on experience in learning, reservation, inventory controls...
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...Management HOSP 585 Hotel/Restaurant Management Prof. Christopher Zombas 08/02/2014 Chapter 5 Review questions 1. Describe the duties of the director of sales in a full-service hotel. Reports to the general manager. Establishes and coordinates all efforts to obtain group business. Makes commitments to a convention or a group function. Works closely with advertising agencies in the development of all printed matter and promotional programs. (Walker 93) Walker, John R. Hotel & Restaurant Mgmt for Devry Ebook. Wiley Custom Select, 7/4/09. VitalBook file. 2. What factors would you utilize to determine whether or not a sales department in a full-service hotel is organized for success? A successful sales department usually has a fully stocked reference library that contains the following: copies of booking reports from other hotels in the chain, research of past conventions in the city from the Convention and Visitors Bureau, city and state manufacturer directories, pertinent telephone directories, city directories, world convention dates, a directory of associations, and a standard directory of advertisers. (Walker 94) Walker, John R. Hotel & Restaurant Mgmt for Devry Ebook. Wiley Custom Select, 7/4/09. VitalBook file. 3. What information should be included in a function book entry? Lists all group business and the guest rooms, meeting space, and other items the hotel has committed for a particular period. (Walker 98) Walker, John R. Hotel & Restaurant Mgmt for Devry...
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...Cavite State University Carmona Market drive Carmona Cavite Research Paper CAREER OPPORTUNITIES FOR HOTEL AND RESTAURANT MANAGEMENT Submitted by: Gallego Bryan M. BSHRM – 1A Submitted to: Shella Rose Diaz THE HISTORY OF HOTEL & RESTAURANT MANAGEMENT I observed that Travelers throughout the world have always sought hospitable places to rest and eat. Although modern hotels feature conveniences such as televisions, en-suite showers and minibars, they fulfill the same purpose as ancient rooms and boarding houses. The history of hotel and restaurant management goes back many years but has always involved the essential concept of hospitality. The term "hospitality" derives from "hospice," meaning a place of rest for travelers. EUROPE In the Middle Ages, European monasteries and abbeys first opened their doors to offer hospitality to travelers. Over time, business people took over the management of many of these inns. During the 19th century, the Industrial Revolution heralded the opening of hotels in Europe's major cities. The owners of many of these hotels aimed to attract wealthy travelers by building intricate and ornate buildings. Throughout the 20th century, hotels sprang up across Europe in mountain and resort regions. The European hospitality industry is a growing industry and encourages its managers to develop an international approach to hotel and restaurant management. INNS FOR TRAVELERS From the beginning of the enterprising individuals built and developed inns...
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...STDY 80: Studying & Learning Final Projects: Research Paper SAMPLE RESEARCH PAPER (A) “An Overview of the Hospitality and Restaurant Management Profession” December 12, 2006 By: John Doe STDY 80: Studying & Learning Prof: Kathleen E. High, M.Ed. Mt San Antonio College Hospitality & Restaurant Management Doe: i Thesis Statement: A person who wants to become a professional in the Hospitality and Restaurant Management field should consider gaining both experience and an educational degree in order to enjoy a successful career. Purpose: To help the author understand what it will take to become a professional in the HRM field. Audience: Professor Outline: I. Introduction: The HRM profession is multi-faceted a. An Educational Degree is advantageous; Experience is also key b. Responsible for operations of a functioning food establishment c. The field is diverse and covers all demographics and populations II. Body: The HRM profession is multi-faceted because of the nature of the hospitality and restaurant industry. a. Education - A degree from an accredited university or training from a certified program can be advantageous. i. AS in Hospitality & Restaurant Management ii. BS in Culinary Arts Management iii. Business & Marketing iv. Recreation Management b. Experience – with dedication and hard work, a person may be able to work his or her way from bottom up. i. Getting a foot in the door ii. Learning from observation and practice iii. It takes time ...
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...* slideshare * Upload * Login * Signup * * ------------------------------------------------- Top of Form Bottom of Form * Home * Leadership * Technology * Education * Marketing * Design * More Topics * Email * Embed * Like * Save 1 of 87 * ------------------------------------------------- Recommended ------------------------------------------------- * ------------------------------------------------- More from User * Factors that affect the on the-job training ofSunjay Taladtad35,054 views * Narrative report in ojtFate Capa157,951 views * Factors that affect the on the-job training ofSunjay Taladtad4,407 views * On the-job-trainee (NARRATiVE REPORT) Sheenbie PaladoSheenbie Palado20,403 views * My thesis proposalPolytechnic University of the Philippines137,851 views * Ojt final documentationAr-jay de Guzman15,180 views * Thesis elaineCarie Justine Estrellado15,613 views * Final na final thesisjennilynbalbalosa90,807 views * Ojt narrative report - an exampleRenz Aldaine Engada2,453 views * Ojt report final2Rajen...
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...HAPTER 1 THE PROBLEM AND ITS SETTINGS Background of the study Orszag (2001) Working while attempting to obtain a degree has become a pervasive lifestyle for today’s University students among the reasons contributing to an ever increasing trend of working during education could be the increasing financial pressures from higher college tuition and fees, the necessity of gaining social experiences, and academic requirements for practical internships. The likelihood of working while in school for college students has been increasing particularly as the cost of education has also been rising. Noni’s and Hudson (2006) Academic performance is measured by the standing of rates of grades of student in every subject. Having a high level of performance on the academic area of a student suggest its competency and high level of confidence on its certain field. Students have their own attitude towards learning and achieving a high level of academic performance. The development of their enthusiasm towards succeeding in their own field varies. In order for a student to succeed he needs to be armed with strategies and techniques that will supplement his desire to reach his goals. Crede and Kuncel (2008) One way is to have an efficient and adaptive study habit. This phenomenon can be linked to multi factors that affect their study habit. Such factors can be found in their environment, these includes the type of house they live in; the people around them and the...
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...Cuba Cuba (kyōˈbə, Span. kōˈbä) [key], officially Republic of Cuba, republic (2005 est. pop. 11,347,000), 42,804 sq mi (110,860 sq km), consisting of the island of Cuba and numerous adjacent islands, in the Caribbean Sea. Havana is the capital and largest city. Read more: Cuba: Introduction — Infoplease.com http://www.infoplease.com/encyclopedia/world/cuba.html#ixzz2GUW8nEZZ Land and People Cuba is the largest and westernmost of the islands of the West Indies and lies strategically at the entrance to the Gulf of Mexico, with the western section only 90 mi (145 km) S of Key West, Fla. The south coast is washed by the Caribbean Sea, the north coast by the Atlantic Ocean and the Gulf of Mexico, and in the east the Windward Passage separates Cuba from Haiti. The shores are often marshy and are fringed by coral reefs and cays. There are many fine seaports—Havana (the chief import point), Cienfuegos, Matanzas, Cárdenas, Nuevitas, Santiago de Cuba, and Guantánamo (a U.S. naval base since 1903). Of the many rivers, only the Cauto is important. The climate is semitropical and generally uniform, and like most other Caribbean nations Cuba is subject to hurricanes. Cuba has three mountain regions: the wild and rugged Sierra Maestra in the east, rising to 6,560 ft (2,000 m) in the Pico Turquino; a lower range, the scenic Sierra de los Órganos, in the west; and the Sierra de Trinidad, a picturesque mass of hills amid the plains and rolling country of central Cuba, a region of vast sugar...
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...to synthesize, apply and refine knowledge and skills learned in their academic experiences. In addition, practicum experiences are one of the primary ways in which department faculty members can observe and evaluate the skills of the student. Because of the importance of students’ practicum, the Department requires the student-trainee to prepare a narrative report of his practicum experiences in hospitality industry. This report was based on the student’s training experiences at the following establishments: Taal Vista Hotel, Taj of Tagaytay and Massimos Ristorante Italiano during the second semester of year 2007-2008 in Tagaytay City, Cavite, Philippines as a prerequisite for the subject HMT 12–Practicum. The practicum training was an exciting and memorable experience for the student because it gave her the first opportunity to employ the skills and theories she learned in classroom setting. TAAL VISTA HOTEL This section discusses topics which include: name...
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...Restaurant strategies to attract customers Impact of incentives to employees Effective Customer care Hotel guest satisfaction Factors to develop tourism in your place Problems that occur in hotel and restaurant Hospitality Generally, hospitality refers to jobs in the hospitality industry, such as hotels, restaurants, catering, resorts and casinos as well as other hospitality positions that deal with tourists. Hospitality involves the relationship process between the hotel and a guest. It also involves the act of being hospitable, such as guest reception and entertainment with friendliness, goodwill and liberality. Hospitality is also known as the act of munificently giving care and kind-heartedness to whoever is in need. Hospitality is important to modern day businesses, and one of the following topics could make for a good tourism dissertation. * How customers choose leisure hotels when they plan overseas holidays. * Perception and attitude of British customers toward the Hilton Hotel in London. * Does the brand of leisure hotel matter when British customers choose accommodation. * Factors affecting leisure hotel buying decision making of British customers. * Examining the implications of the Internet toward online travel agents: The case study of Lastminute.com * Investigating expectation from budget hotels: The case study of Holiday Inn Express. * Does brand extension in hotel chains affect buying decisions of customers? * Does brand...
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...OPERATIONAL BACKGROUND INTRODUCTION The Hotel Practicum this program beneficial not only in the business management courses but likewise in the hospitality career program wherein practicum is believed to expose the students in a variety of employment experience that will lately improve the employability of the students prior to graduate. For Students, it may mean being able to hone their business skills, check out potentials and learn more about their preferences when it comes to choosing for their future careers. The goal of this practicum is to familiarize trainees in different field of departments related to their course. Specially, students of highest study about hospitality management of courses which Bachelor of Science in Hotel and Restaurant of Management to maximize their skills and potential to prepare their selves as a professional. Also the practicum intended not only to improve skills and knowledge that students obtained but also to take improve their attitude, personality and appearance and also competency as part of a team. HISTORY Hotel Turista is a locally owned and managed group of budget hotels in the Philippines, which aims to provide value for more accommodation in key emerging cities throughout the country. Positioned to cater the needs of a discerning yet budget conscious traveler, Hotel Turista boasts of well-appointed and space-efficient customer service founded on our trademark Filipino hospitality. The Hotel Turista experience is one of utmost comfort...
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...History of Max’s Restaurant In 1945, after World War II, American Occupation Troops stationed in Quezon City, Philippines, were befriended by Maximo Gimerez, a Stanford-educated teacher. A few came to his nearby house for drink or two, until they insisted that they pay for their drinks. Maximi decided to open a café which serves chicken, steak, and drinks. He was joined by Mercedes, his wife, and Felipa, his sister-in-law. His niece, Ruby, managed the kitchen joined by her husband Claro, Ruby concocted a special recipe for chicken that was adored by G.I.s, and they kept coming back for more. Soon enough, the Filipino public heard about the delicious chicken-tender, juicy and crispy. They came too! Encourage by her mother to expand the menu and serve more Filipino food, Ruby set up the Baclaran branch along the Roxas Boulevard in Parañaque. It was decided that the restaurant would be named Max’s which was Maximo’s nickname. Company’s Profile MAX’S VISION To be the most admired restaurant of choice where people celebrate and cherish great food and excellent service, everyday, all the time. MAX’S MISSION “CUSTOMER’S” To consistently delight tem with great food and excellent service in a clean and comfortable environment. To assure value for money. “EMPLOYEES” To provide them with good working environment and opportunities for personal, professional and career...
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...Population of Hotel and Restaurant Management in Cagayan de Oro City __________________ In Partial Fulfillment Of the Requirements for the Degree Bachelor of Science in Hotel and Restaurant Management __________________ By Acaylar, Jesica Grace Baat, Shiella D. Labitad, MacheanBrixie B. Paza, Baby Joy A. S.Y. 2013-2014 ACKNOWLEDGEMENT The Researchers would like to extend their deepest gratitude to the following individuals who made this research possible: To the family of the researchers, for their undying moral and financial support, help and understanding; To Ms. April P. Mangotara, the researchers’ instructor, for her patience, understanding and support in guiding the researchers in completing this research; To Mr. Yrl Chua, the researchers’ statistician, for imparting his knowledge, giving his suggestions and spending his time for the success of this research; To our friends, for the encouragement in making this research successful; To the respondents, for spending their time in answering our questionnaires and for giving us the necessary information regarding this research paper; And above all, to the Almighty God for giving the researchers knowledge, wisdom and understanding as we carry out this research and for giving the strength and determination to complete this work. 1. Title : Increasing Student population of Hotel and Restaurant Management...
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...INTERNATIONAL COCKTAILS DRY MARTINI (GIN) 1 Jigger Gin ½ Barspoon Dry Vermouth Method: Pour ingredients into a mixing glass w/ice & stir. Strain into a cocktail or martini glass. Garnish with green olive. Twist of lemon peel (optional). GOLDEN FIZZ (GIN) 1 Jigger Gin ¼ Jigger Lemon Juice ¼ Jigger Simple Syrup Egg Yolk Soda Water Method: Pour all ingredients into a cocktail shaker, except soda water. Shake briskly. Strain into a highball glass. Fill the soda water. Garnish with slice of orange and red cherry. GIMLET (GIN) 1 Jigger Gin ½ Jigger Lime Juice Method: Pour ingredients into an old fashioned glass with ice and stir. Garnish with slice of lime in the drink. GIBSON (GIN) 1 Jigger Gin ½ Barspoon Dry Vermouth Method: Pour all ingredients into a mixing glass with ice. Stir. Strain into a cocktail/martini glass. Garnish with a cocktail onion in the drink. ORANGE BLOSSOM (GIN) 1 Jigger Gin 1 Dash Triple Sec 2 Jiggers Orange Juice Method: Pour all ingredients into a cocktail shaker with ice and shake briskly. Strain into a cocktail glass. Garnish with a slice of orange and red cherry on the rim. BRONX (GIN) 1 Jigger Gin ½ Barspoon Sweet Vermouth ½ Jigger Dry Vermouth Orange Juice Method: Pour all ingredients into a cocktail shaker with ice and shake briskly. Strain into an old fashioned glass with ice. Garnish with a slice of orange and red cherry on the rim. NEGRONI...
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...BULACAN STATE UNIVERSITY City of Malolos Bulacan COLLEGE OF BUSINESS ADMINISTRATION CASE ANALYSIS – MGT 413 E Case: Enterprise Evaluation (The case was taken from the book, Decision making and Business Policy Formulation written by Dr. Ricardo C. Santos, Ph.D.) The case is about a Subdivision project for a low cost housing which was established by an individual under the name of Enrico B. Benemerito. He founded ENRICO B. BENEMERITO MARKETING as a sole or single proprietorship and registered it with the Department of Trade and Industry. He started his real estate business in Tambubong, San Rafael, Bulacan with 22,500 sq.m. or an equivalent of two hectares of land owned by Mr. Francisco Iral. The agreement was to develop it into low cost housing with the compromise that the tenant will receive a certain portion of the land as his share. Enrico applied at the Housing and Urban Land Regulatory Board or HLURB, then DENR for the propose low cost housing. Finally, he submitted his documents at the Registry of Deeds for the application for the individual or separate land Titles for the Subdivision and as a proof of ownership the titles was registered under the name of Sps. Enrico B. Benemerito and Carmen M. Benemerito. He named the site as Villa Verde Subdivision and with the successful turnout of his real estate project, he builds his residential home using the money from the sale of the subdivision. He decided to expand his business seeing opportunities in front of him...
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...BACKGROUND Introduction A restaurant is an establishment which prepares and serves food and drink to customers in return for money. Meals are generally served and eaten on premises, but many restaurants also offer take-out and food delivery services. There are many reasons why the restaurant businesses failed. Food catering establishments which may be described as restaurants were known since the 11th century in Kaifeng, China's northern capital during the first half of the Song Dynasty (960–1279). With a population of over 1,000,000 people, a culture of hospitality and a paper currency, Kaifeng was ripe for the development of restaurants. Probably growing out of the tea houses and taverns that catered to travellers, Kaifeng's restaurants blossomed into an industry catering to locals as well as people from other regions of China. Restaurants catered to different styles of cuisine, price brackets, and religious requirements. Even within a single restaurant much choice was available, and people ordered the entree they wanted from written menus In starting a new business like a restaurant you must have the strategy on how you can attract your customers in Balanga Bataan. First the location of your business must be accessible. Know the number of your prospective customer in the area of your business. Then determine the demographic profile of the market segment by knowing the personal income, age, sex and the education of your customers, it is useful in determining the habits...
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