...Alex Vanarthos 11/26/2014 America's Most Successful Family Businesses Family businesses make up an incredible 34% of the S&P 500 Index, meaning over 170 of our nation's 500 largest companies are family owned (Caspar, Christian). To some, this figure is extremely surprising, as it shatters the commonly held misconception that family firms are simply "mom and pop shops." Although it is clear that family businesses are capable of incredible widespread success, exactly why this is the case is far less obvious. One way to gain some valuable insight into how and why so many effective family businesses exist is to closely examine the three in our nation that have had the most success: Cargill, Ford Motors, and Wal-Mart. In many ways, these businesses could not be more different; for instance, they operate in separate industries, and the levels and types of family involvement in the firms vary. Extensive analysis of these three corporations did, however, reveal that while no family, business, or family business is perfect, each company's achievements are directly attributable to its commitment to the common vision and identity instilled in the firm by the family. Cargill Cargill is a private corporation that works with "farmers, customers, governments and communities" to provide "food, agriculture, financial and industrial products and services to the world ("Cargill:...
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...Factors That Influence Customer Loyalty in Retail Businesses In: Business and Management Factors That Influence Customer Loyalty in Retail Businesses FACTORS THAT INFLUENCE CUSTOMER LOYALTY IN RETAIL BUSINESSES IN KERICHO COUNTY (A Case Study of Mutai Wholesalers Limited) BY PHILIP KIPRONO KEMEI ADM.NO. 2574/11 A RESEARCH PROPOSAL SUBMITTED TO THE SCHOOL OF BUSINESS AND ECONOMICS IN PARTIAL FULFILMENT OF THE REQUIREMENT FOR THE AWARD OF BACHELOR OF BUSINESS MANAGEMENT OF MOI UNIVERSITY. 8TH MARCH 2012 DECLARATION This Project study is my original work and has not been presented to any other examination body. No part of this work should be reproduced without my consent or that of Moi University. Signature……………………………………………… Date………………………………….. Name: PHILIP KIPRONO KEMEI Declaration by supervisor: This research has been submitted with my approval as the Moi University supervisor Name: __________________________ Sign: ____________________ Date: _____________ Lecturer Moi University (Nairobi Satellite Campus) DEDICATION I would like to dedicate this research proposal to my loving wife and daughter who supported me emotionally all through this time and for the inspiration and support extended in various ways. ACKNOWLEDGEMENT My warmest thanks goes to all those who have facilitated this research proposal...
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...FACTORS THAT INFLUENCE CUSTOMER LOYALTY IN RETAIL BUSINESSES IN KERICHO COUNTY (A Case Study of Mutai Wholesalers Limited) BY PHILIP KIPRONO KEMEI ADM.NO. 2574/11 A RESEARCH PROPOSAL SUBMITTED TO THE SCHOOL OF BUSINESS AND ECONOMICS IN PARTIAL FULFILMENT OF THE REQUIREMENT FOR THE AWARD OF BACHELOR OF BUSINESS MANAGEMENT OF MOI UNIVERSITY. 8TH MARCH 2012 DECLARATION This Project study is my original work and has not been presented to any other examination body. No part of this work should be reproduced without my consent or that of Moi University. Signature……………………………………………… Date………………………………….. Name: PHILIP KIPRONO KEMEI Declaration by supervisor: This research has been submitted with my approval as the Moi University supervisor Name: __________________________ Sign: ____________________ Date: _____________ Lecturer Moi University (Nairobi Satellite Campus) DEDICATION I would like to dedicate this research proposal to my loving wife and daughter who supported me emotionally all through this time and for the inspiration and support extended in various ways. ACKNOWLEDGEMENT My warmest thanks goes to all those who have facilitated this research proposal. The greatest debt is to Dr. Mugambi the unit facilitator who through his knowledge he shared in class and several guidance has enabled this proposal...
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...Abstract The retail banking industry in the United States has undergone intense change due to regulation since 2008. Retail banks are continually looking for ways to set themselves apart from their competition, as well as retain and grow their customer base. Banks now understand the value of building relationships with their customers and that they need to provide excellent customer service to them as a means of profitability and survival. Understanding the factors behind customer service and its effect on customer loyalty is an important issue for the retail banking industry. This brings up the question “Does customer service influence customer loyalty?” With that question in mind, the following review acknowledges the importance of customer service to customer loyalty and also looks at what factors influence loyalty. The examination takes a look at service and its quality, and the overall effect it has on customer satisfaction and customer loyalty. The findings conclude a direct association among customer service, service quality, customer satisfaction and consumer bank loyalty. Introduction It is generally agreed that the top 3 constructs of building loyalty are: customer service, service quality, and customer satisfaction. This is especially true in people centric service businesses such as retail banking. In today’s competitive business environment many banks are focusing their efforts on having a loyal customer base. Thus, the question arises, “Does customer...
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...Product Development and The launch of this app was a success and it garnered millions of subscribers. Now however hesitant to add more features, as they fear it will make the app complex access the bank through a mobile application (or app) on their smartphones and through mobile web on their phone’s browser. It is now at number one position the business managers want to cash in on this success by building more functionality to facilitate growth of other businesses. The strategic team is which in turn could affect user experience and is thus a huge risk. Competitors like Citi are though already in this business and have provided their users with BofA are downfall of financial service industry due to the great depression. Since spending which has narrowed due to this depression. In addition to this, the concern among the users and data access costs involved in use of mobile banking. To overcome these challenges, BofA need to focus on improving customer satisfaction and building brand loyalty. BofA relies majorly on retail banking business, they thrive on consumer costs of developing the app are very high due to the complexities involved in latest smartphones and their operating systems. There is also a sense of security many facilities through mobile app. Other environmental factors posing threat to growing penetration of smartphones and fast Internet connectivity has led to of social media and online searching is at its peak and the online experience will affect a consumer’s...
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...A PROJECT REPORT ON OPPORTUNITY OF NON-FUEL SERVICES IN INDIA CERTIFICATE OF ORIGINALITY This is to certify that the project titled “Opportunity of non-fuel services in INDIA” is an original work of the student and is being submitted in fulfillment for the award of the Masters Degree in Business Administration of INDIRA GANDHI NATIONAL OPEN UNIVERSITY. This report has not been submitted to any other institution for the requirement of a course of study. SIGNATURE OF SUPERVISOR SIGNATURE OF THE STUDENT CERTIFICATE FROM THE GUIDE Material obtained from other sources has been duly acknowledged in the project report. Date: Signature of the Guide: Place: CERTIFICATE FROM THE LEARNER This is to declare that I have carried out this project work myself in part fulfillment of the MBA (Marketing) program of IGNOU. The work is original, has not been copied from anywhere else and has not been submitted to any other Institute for an award of any degree/diploma. Date: Signature: Place: ACKNOWLEDGEMENT A large number of individuals have contributed in preparation of the research report. I am thankful to all of them for their help, guidance and the support that I have received during my research work. I express deep...
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...DQ-VI: SPECIAL ASSISTANT: Who Should I Select? Six months ago, you were hired as a Special Assistant to the President of First Local Bank. First Local Bank is a privately held Bank, and its President, Charles Buck, was an initial investor who currently owns a 21% share of First Local Bank. The Bank initially succeeded and grew based on its retail banking services (Checking, Savings, Small secured and unsecured consumer loans, etc.) to individuals and small local businesses. As the bank grew over the past decade, it began to expand, first on a regional basis, and most recently into larger Commercial Banking in which they made loans to medium size businesses. The commercial banking business loaned sizable amounts of money to businesses in a three state region (average loan size projected to be in excess of $7,500,000). Loans of this size were secured with assets of each business, and therefore, First Local Bank would be required to evaluate the Effectiveness of each business that applied for a loan, determine the value of the borrower’s assets to be used as collateral, etc. before they loaned money to these commercial borrowers. Initially, Mr. Buck managed this new commercial lending operation himself, but having gotten it started successfully, he now wanted to hire a new Vice President of Commercial Banking, and two Assistant Vice Presidents for the Commercial Lending Division of First Local Bank. Mr. Buck was so impressed with your work in your first six months as his...
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...operations as a Scheduled Commercial Bank in January 1995. • PROMOTER HDFC is India's premier housing finance company and enjoys an impeccable track record in India as well as in international markets. Since its inception in 1977, the Corporation has maintained a consistent and healthy growth in its operations to remain the market leader in mortgages. Its outstanding loan portfolio covers well over a million dwelling units. HDFC has developed significant expertise in retail mortgage loans to different market segments and also has a large corporate client base for its housing related credit facilities. With its experience in the financial markets, a strong market reputation, large shareholder base and unique consumer franchise, HDFC was ideally positioned to promote a bank in the Indian environment. • BUSINESS FOCUS HDFC Bank's mission is to be a World-Class Indian Bank. The objective is to build sound customer franchises across distinct businesses so as to be the preferred provider of banking services for target retail and wholesale customer segments, and to achieve healthy growth in profitability, consistent with the bank's risk appetite. The bank is committed to maintain the highest level of ethical standards, professional integrity, corporate governance and regulatory compliance. HDFC Bank's business philosophy is based on four core values - Operational Excellence, Customer Focus,...
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...INTERNSHIP REPORT ON Retail Banking Activities of City Bank Ltd Gulshan Branch of the year 2009, Dhaka 1 INTERNSHIP REPORT ON Retail Banking Activities of City Bank Ltd Submitted to: Syeda Shaharbanu Shahbazi Ahmed Senior lecturer, BRAC Business School BRAC University, Dhaka Submitted by: Md.Mozahidul Islam ID: 05304077 Date of submission: 20th December, 2009 2 Letter of Transmittal December 20, 2009 Syeda Shaharbanu Shahbazi Ahmed Senior Lecturer BRAC Business School BRAC University, Dhaka Dear Madam, I am glad to submit my report on the topic as you have assigned me to prepare an internship report on retail banking activities of City Bank limited of Gulshan Branch as a partial requirement of the course Bus 400. Now I am looking forward for your kind appraisal regarding internship report. You would be glad to hear that I have given my best effort to prepare the report with relevant information that I have collected from City Bank Limited, Gulshan Branch and from other relevant sources during my internship program. I have the great pleasure to have the opportunity to study on “retail banking activities” of City Bank Ltd. It is meaningful to mention that the knowledge I have gathered during the internship period, will help me in practical field of professions. In spite of various inadequacies I have tried to cover all the relevant affairs. It is quite worthy to mention that without your kind hearted guidance and cooperation it would not be possible for...
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...Credit Assessment Nguyen Xuan Phuong, Assistant Manager of Credit Assessment | Type of Internship | Credit - Finance and Banking | Institution name | Australia and New Zealand Banking Group Limited (ANZ) | TABLE OF CONTENTS Acknowledgement 4 Executive Summary 5 Chapter I: Company Profile A. ANZ Global 1. Overview 6 2. Achievements 6 B. ANZ Vietnam 1. Location in Ho Chi Minh City 8 2. Local Network 9 3. Website 9 4. History Background 9 5. Key Milestones 10 6. Shareholders 11 7. Achievements 11 8. Strategy: Blueprint for Success 13 9. Products and Services 9.1. Institutional – Commercial Banking 14 a. Institutional Banking 14 b. Commercial Banking 15 9.2. Retail Banking 15 10. Customers 17 11. Organizational Chart 17 12. ANZ Share Priorities 2014 18 Chapter II: Working Diaries 1. Internship Activities 19 2. Activities and the Role of Credit Assessment to ANZ 20 3. Performance of Credit Assessment – Personal Loan 21 Chapter III: Conclusion 1. Assessment of the Internship 22 2. References 23 Acknowledgement Firstly I would like to thank Mr. Nguyen Huynh Phuoc An for giving me the opportunity to take the internship at ANZ. For me it was a unique and bettering experience to be a part of the institution for 3 months. After the internship, I was able to get a whole new actual abstract and vision about banking business which was previously attached to...
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...Chanda Kochhar (born 17 November 1961) is the managing director (MD) of ICICI Bank and its chief executive officer (CEO). ICICI Bank is India's largest private bank and overall second largest bank in the country. She also heads the Corporate Centre of ICICI Bank. Kochhar was born in Jodhpur, Rajasthan and raised in Jaipur, Rajasthan. She is an alumnus of St. Angela Sophia School, Jaipur. She then moved to Mumbai, where she joined Jai Hind College for a Bachelor of Arts degree. After graduating in 1982 she then pursued Cost Accountancy ICWAI, Later, she acquired the Masters Degree in Management Studies from Jamnalal Bajaj Institute of Management Studies, Mumbai. She received the Wockhardt Gold Medal for Excellence in Management Studies as well as the J. N. Bose Gold Medal in Cost Accountancy for highest marks in the same year.[3] Kochhar resides in Mumbai, and is married to Deepak Kochhar, a wind energy entrepreneur and her Business schoolmate. She has two children, a son and a daughter. She was excellent in studies. In 1984, Kochhar joined the Industrial Credit and Investment Corporation of India Ltd. (ICICI). as a management trainee after her Master's degree. In her early years in ICICI, she handled Project Appraisal and Monitoring and projects in various industries like Textile, Paper and Cement. In 1993, Kochhar was sent to ICICI bank as part of a core team to set the bank. She was promoted to Assistant General Manager in 1994 and then to Deputy General Manager in 1996...
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...Mountain Bank Case Study Assignment One Aisha Peake HRM 530 Dr. Reeley Strayer University January 15, 2012 1. What competitive business strategy do you recommend for Mountain Bank? Retail banking is the branch of banking that includes checking and savings accounts. These are what most people associate with banking. Mountain Bank holds about 50 percent of the retail portion of the banking industry. According to recent studies conducted, Mountain Bank's tellers are an essential part of this success. This is mainly due to the fact that bank teller's are the only part of the banking system that the general public sees. For a banking customer, the experience with a teller can make or break the decision to switch banks. To ensure that they continue to hold such a large portion of the retail banking industry, Mountain Bank will need to develop a business-level competitive strategy. "Business level strategies detail actions taken to provide value to customers and gain a competitive advantage by exploiting core competencies in specific, individual product or service markets. Business-level strategy is concerned with a firm's position in an industry, relative to competitors" (Azriel, 1999). This strategy is favored over a corporate-level strategy because it will focus on how Mountain Bank will compete with other banks offering the same services. Of the two main business level strategies, the differentiation strategy is what Mountain Bank should implement....
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... | |Name: | | |Admission Number: | | Customer Service Customer service is an integral part of any business establishment. It is about providing “Service” that more than meets the needs of the customer. In order for businesses to be successful, customer service must be an integral part of the overall business model. Your task: Visit a bank to simulate an enquiry about any retail banking service available and observe the service process. Please record your observations below. |Name of the Service Provider (Staff serving you and name of the bank) | |POSB, Ms. Razwani / Raswani | |Did you have any perception of the service provider (retail bank) before you experienced the service? Describe this perception. | |I always had this perception that POSB service staffs were quite unapproachable since they always display an expressionless face and | |seem like they were very bored and tired. | |Describe your service experience? (You may want to consider staff attentiveness; attention to detail;...
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...opportunities that make Comerica Bank so special. Make your next career choice a confident one. The Assistant Banking Center Manager is responsible for contributing to the overall success of a Retail Banking Center by 1) meeting or exceeding sales goals, 2) providing effective leadership, 3) achieving prescribed customer service levels and 4) executing operational management objectives. Position Competencies Successful incumbents possess integrity, are trustworthy, action oriented, well organized, have business acumen, focus on the customer, have high decision quality, direct others, have strong written communication skills, motivate others and promote problem resolution. Comerica Bank uses IBM Lotus Notes for database, calendaring and e-mail functions. Reporting Information/Location This Assistant Banking Center Manager (ABCM I) position is located at 2820 Gessner Road, Houston, TX 77080 and reports to the Banking Center Manager. Position Responsibilities 1. Sales Leadership a. Assist the Retail Banking Center Manager in providing direction and leadership to banking center employees with emphasis on achieving sales goals, remarkable customer service and team work. Assist Retail Banking Center Manager with coordinating sales strategies and sales meetings. b. Utilizing retail and business products and services knowledge; sell loans and deposit products to consumer and small business customers and prospects. c. Generate, maintain and service relationships with...
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...Company Banco De Oro Unibank Inc. Philippine National Bank China Banking Corporation Metrobank Land Bank of the Philippines Rizal Commercial Banking Corporation Corporate Social Responsibility Aside from being BPI customers and sources of skilled workforce, communities are our partners in nation building. BPI Foundation, Inc., for more than three decades, serves as a catalyst in social development by focusing on areas of entrepreneurship and education, and environment. [pic] Entrepreneurship and Education Small and medium enterprises (SMEs) contribute 32% of the country’s gross domestic product, employ 70% of the workforce, and account for 97% of all registered businesses. To enable them to access financing, BPI Foundation provides learning sessions on financial and credit management through its “Show Me, Teach Me SME – Empowering Entrepreneurs” with the help of BPI, its thrift bank arm BPI Family Savings Bank and the Department of Trade and Industry. In 2008, learning sessions for 106 SMEs were conducted in the cities of Balanga, Koronadal, Tacloban and Bacolod. A total of 816 SMEs has benefited from this program since its inception four years ago. In 2008, these were attended by 169 participants from 60 MFIs, which should improve their delivery of services to...
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