...Canada, N6A 3K7; phone (519) 661-3208; fax (519) 661-3882; e-mail cases@ivey.uwo.ca. Copyright © 2009, Ivey Management Services Version: (A) 2010-01-27 INTRODUCTION It was July 1, 2007, and the newly hired regional manager of Ruffian Apparel, Kyle Evans, sat in the Juniper Mall food court in Kelowna, British Columbia, sipping ( nham nhap) on his coffee. With the back-to-school rush fast approaching, it was critical to get the Kelowna store back on track. The store had been without a capable store manager for several months, and sales figures were far from optimal. In the interim ( tg chuyen tiep), Ruffian Kelowna was being run by an inexperienced full-time employee who had been granted store manager status and who was dealing with a significant staffing shortage. It was clear to Evans that this store needed help. With his own performance evaluation and compensation tied to the success of the stores in his region, Evans needed those Kelowna sales figures to go up, and soon. Was it as simple as finding a new store manager?...
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...at Wagon Wheel will direct and supervise employees engaged in sales, inventory taking, or in performing services for customers. ‘This position will monitor sales activities to ensure that customers receive good service and quality goods. This manager will watch the inventory stock and reorder when inventory drops to a specified level. Hire, train, and evaluate the workers in sales or marketing departments, promoting or firing workers when appropriate.” (O*Net Online, 2010) This manager examines merchandise to ensure that it is correctly priced and that it functions as advertised. Enforce safety, health, and security rules like ensuring there isn’t any lead paint. Work activities include dealing with complaints, settling disputes, and resolving conflicts in the workplace. Some tools used in this occupation include bar code reader equipment and security cameras. Some technology that the assistant manager uses at Wagon Wheel include calendar scheduling software and human resource software. “Normal daily tasks include planning budgets and authorizing payments and reviewing merchandise returns.” (O*Net Online, 2010) The most important daily task of the assistant manager at Wagon Wheel is assigning employees to specific duties. Job Duties: * Create schedules to ensure there is efficient staffing at all times. * Report staff hours to the payroll department. * Recruit, interview, hire, and train retail sales staff as required. * Assume the role of Supervisor in his...
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...Marketing Strategies MGMT 520 Collective Paper November 23, 2010 In five years with the present strategies and objectives of marketing specialty home products William-Sonoma, I believe will continue to grow as it is betting on its online expansion venture of moderate price West-Elm chain to revive growth. The key I think is with diversification and understanding the different economic housing markets. In some states where housing market is high with Foreclosures and declining home purchases the process of exploring strategies targeting retails in remodeling is significant in future success. These strategies of old will support growth to an extent but needs to evolve over time. The company used the primary selling channels of retail and direct to customer channel. The retail consisted of four means to deliver products which were through Williams-Sonoma, Pottery Barn, Pottery Barn Kids and Hold Everything. The Williams-Sonoma brand of providing home goods, decorative accessories, and more importantly children market is expected to grow because of the expectations in birthrates. The competition in this market will continue to grow and startup companies are flooding the retail market to get its share of the pie. Today’s market involve new technologies and companies are continuously seeking methods to get there products to the customer faster and at any time. With this understanding Williams-Sonoma should continue to seek and build upon its strategies...
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...David Rutherford 3/27/2015 MGMT 362 The competency test actually opened my eyes concerning my behaviors. I will speak on my highest score 96 for ethics, and my lowest score 73 for communication. We often read about scams and dishonesty, it’s sad that individuals behave this way. No longer is a man’s word enough, and it’s hard to trust what some people say sometimes. I work in the sales business and I retain and get new customers by providing excellent customer service and being honest about the services I am providing. I take pride in what I do, and I want my customers happy. If they are happy they come back, and they bring new customers with them. It’s important to have strong ethics in every aspect of life people not only trust you, they can bond with you and that builds strong relationships. I scored a 73 in communication, I struggle with repeating myself. I notice sometimes when I am speaking with someone who might not understand English well I get frustrated. I have done better since working in retail. I understand the importance of communicating exactly what’s on my mind. I am brutally honest in expressing how I feel, I am learning how to tone down how I feel when communicating. Communication is extremely important, and it’s something that we all continue to evolve in as individuals. The assessment again made me take a good look at myself. We sometimes don’t look hard enough at areas...
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...Christian Bernal MGMT 473 Fitter Snacker Case Question 1 Assignment As we all know, a common database means data is consistent between functional areas. If this is not considered, there will be incorrect data that leads to one module will carry over to other modules. Snacker has two types of products NRGA which is an advanced energy bar and NRGB type which is for body building proteins. Now Fitter Snackers has two sales divisions which are a wholesale division and a direct division. The company faces a serious problem with its information system because it’s not integrated, so it’s causing the functional departments to not communicate leading to serious problems to reach process efficiency. The company is more a functional process than being a business process. Because of this functional process, employees in the accounting department and Sales department are sharing their information based on paper printed. The consequences for sharing information on paper based leads to many data errors, credit data may not be updated after printout payment received or multiple orders places, leading to arithmetic errors or incorrect discount coupons, and faxed copy may not be legible. All these issues described before will lead for management to make incorrect decisions plus they will make more time to make decisions which will affect in a negative way their manufacturing and other departments. Other major problems for Fitter was the fact that there were inaccurate invoice payments...
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...MGMT 5007 Case Study : Jetstream Aerospace ST. LAWRENCE COLLEGE ALPHA CAMPUS June 26th , 2015 Authored by: Brijraj Singh4235113 Muthupandian Thevar- 4235280 Nandhu Venugopal4237344 Page |1 Table of Contents Executive Summary....................................................................................................................................... 2 Issues Identification ...................................................................................................................................... 3 Environmental and Root cause analysis ....................................................................................................... 4 Alternatives and options ............................................................................................................................... 6 Recommendation.......................................................................................................................................... 8 Implementation ............................................................................................................................................ 9 Monitor and Control ................................................................................................................................... 10 Page |2 Executive Summary Following is the report focusing on the current issues faced by Jetstream Aerospace, which is drastically affecting the performance of the company. Jetstream’s global workforce helped...
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...Team 6 Professor Kress MGMT 472 26 February 2013 Roxanne Quimby Case Study- Recommendation Roxanne Quimby is thinking about the move to North Carolina from Maine. Back in Maine, her company, Burt’s Bees had 44 unskilled employees. Everything was hand made and hand packed. Her company is struggling to keep up with demand and she needs to do something about it. She can either, move her company down south to a bigger more industrial area, stay in Maine or sell the company all together. After reviewing the case study, we believe that Roxanne should sell the company. We believe that Roxanne would be able to attract a buyer despite having only $3 million in sales because of the publicity and attention the company has been receiving. Roxanne came from humble beginnings and was comfortable with living that lifestyle. She says that she believed that it was time for her “baby” to grow up and move on. If she sold the company, she could follow her real dream of going to India and helping the rural women there. We’re not convinced that she is entirely invested emotionally in the company. Yes, she works 20 hours a day and is very intensive in her company physically but we feel like she sees the business as a burden to her. She personally would seem happier by just taking the money and leaving to travel the world. It doesn’t say in the article that she really cares about the employees or the economy of Maine so we think it would be easy for her to sever ties and leave the company...
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...IOM 483 – OPERATIONS CONSULTING -- SPRING 2011 Collaborative Planning, Forecasting, and Replenishment Research Paper Tuomas Toiviainen & Jeffrey Hansen 2/2/2011 CONTENTS What is CPFR? ............................................................................................................................................... 3 What are the typical tasks performed under CPFR?..................................................................................... 4 What are the benefits of CPFR for retailers? ................................................................................................ 5 What are the benefits of CPFR for manufacturers? ..................................................................................... 6 What are the challenges for CPFR?............................................................................................................... 7 What are the next steps for CPFR? ............................................................................................................... 7 Page 2 of 8 WHAT IS CPFR? Collaborative Planning, Forecasting and Replenishment (CPFR) is a tool used to enhance the supply chain that should optimally yield in lower inventories, logistic costs and create efficiency in the whole supply chain to all participants. CPFR uses cooperative management in sharing key information about the supply chain between suppliers and retailers (sellers and buyers) who work together to satisfy the...
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...MGMT 3311 StubHub Case Management Study StubHub, Inc. operates as an online ticket marketplace for fans to buy and sell tickets for sports, concerts, theater, and other live entertainment events. Jeff Fluhr and Eric Baker founded the company in 2000. It is headquartered in San Francisco, California. As of February 13, 2007, StubHub, Inc. operates as a subsidiary of eBay Inc. StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. The company's unique online marketplace, dedicated solely to tickets, provides all fans the choice to buy or sell their tickets in a safe, convenient and highly reliable environment. Despite the competition, StubHub managed to attract 2.1 million unique visitors per month and generate over $100 million in revenue. [1] The adjustments made over time to its business model have proven to be effective. StubHub consistently ranks #1 and remains the nation's leading secondary ticketing Web site, according to exclusive industry rankings by TicketNews. However, a new strategy is required to create additional growth and profit. A situational analysis (SWOT analysis) is an assessment of the strengths and weaknesses in an organization’s internal environment and the opportunities and threats in its external environment. StubHub’s strengths include its basic strategy and unique transaction capabilities. Their system is well developed and unique. It is comprised of ticket exchange, event information, and guaranteed delivery...
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...Summary by jaina2004 | studymode.com Matching DELL History: IBM Market Leader in Mainframe –market share 61%, starts PC business in ’81, in 2 yrs market share is 42% IBM Strategy : • Purchase PC components as against manufacturing inhouse (Main frame) • Open Architecture : OS – Microsoft, Microprocessor – Intel , reason, to encourage application developers and enhance Peripheral market • Sales : o Largely corporate clients - thought its huge sales force o Retail clients through value added resellers – handled, installations, configured SW,customer networks and service part of responsibility • Competition : Apple with propriety architecture had 20% market share, Compac enters in ’82, Dell in ’84, • Competitors strategy :: use resellers for large corporate accounts, due to lack of sales force • 1986- IBM moves to propriety architecture with PS/2 line and rejects 386 chip • 1980-90 – PC performace improved and chip price declined, o New technology advancement of 386DX and Pentium II processors were significant o Windows 3.0 launched in 1990, commonly called Wintel architecture o PC Sales declined in 1990 due to US recession • Post 1990 o Demand picks up due to economic growth, and technology like computer Networking, email and WWW. o PC prices decline to less than 499USD, 45.5% of US household owsn PC in 1998 â–ª Modular architecture prevalent for HW and SW, PC differed depending on configuration â–ª Most HW components sourced my numerous companies and highly competitive...
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...influence the demand for its product. These can be organized into four sets of variables; product, place, promotion, price Consultative Selling- an approach to personal selling that is an extension of the marketing concept. Emphasis is placed on need identification, need satisfaction, and the building of a relationship that results in repeat business Transactional Selling- a sales process that most effectively matches the needs of the value-conscious buyer, who is primarily interested in price and convenience The major features of consultative selling are as follows; 1. The customer is seen as a person to be served, not to be sold a. NEED DISCOVERY 1. The buyers needs are identified through two-way communication (key for sales person to learn about the needs of the consumer as much as possible) a. SELECTION OF THE SOLUTION 1. Helping the buyer make an informed and intelligent buying decision adds value to the sales process a. NEED SATISFACTION PRESENTATION 1. Emphasizes service at every phase of the personal selling process a. SERVICING THE SALE The Evolution of Strategic Selling Strategic Planning- the process that matches the firm's resources to its market opportunities Tactics- techniques, practices, or methods that a salesperson uses during face-to-face interactions with customers Strategies- the thing that salespeople do as the result of precall planning to ensure that they call on the right people. At...
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...A STRATEGIC ANALYSIS OF A FACILITY SUPPLY DISTRIBUTOR IN BRITISH COLUMBIA by Derek Brooks B.A., Simon Fraser University, 1993 PROJECT SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE DEGREE OF MASTER OF BUSINESS ADMINISTRATION In the Executive Masters of Business Program of the Faculty of Business Administration ©Derek Brooks, 2014 SIMON FRASER UNIVERSITY Spring 2014 All rights reserved. However in accordance with the Copyright Act of Canada, this work, may be reproduced, without authorization, under the conditions for Fair Dealing. Therefore, limited reproduction of this work for the purposes of private study, research, criticism, review and news reporting is likely to be in accordance with the law, Particularly if cited appropriately. APPROVAL Name: Degree: Title of Project: Derek Brooks Master of Business Administration A Strategic Analysis of a Facility Supply Distributor in British Columbia Supervisory Committee: _____________________________________ Dr. Aidan Vining Senior Supervisor CNABS Professor of Business and Government Relations & Area Coordinator, Strategy. _______________________________________ Dr. Andrew von Nordenflycht Second Reader Associate Professor Date Approved: _______________________________________ i ABSTRACT This paper presents a business level strategic analysis of RST Corporation’s facility supply division, in British Columbia Canada. The facility supply industry is in decline. Firms find it increasingly...
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...Mgmt 7135: SEMINAR IN ORGANIZATIONAL BEHAVIOR ------------------------------------------------- Dr. Robert Taylor Kristina R. Wilhelm, 2012 Table of Contents MBTI model: 3 Problem-solving model 4 Motivation: Performance-model 5 Value of reward 5 Perceived Effort- Reward Probability 5 Skills ability and traits 6 (1) Drive 6 (2) Leadership motivation 7 (3) Honesty and integrity 7 (4) Self-confidence 8 (5) Cognitive abilities 8 (6) Knowledge of business 9 Role Perceptions 9 More traits to be considered: 10 Any other relevant motivation models 11 Expectancy Theory 11 Equity Theory 12 Herzberg-Theory 12 Job Characteristics Model 13 Reinforcements and Rewards 13 Price System 14 Equity Theory and Justice 14 Communication 15 Leadership 16 Smartfic 16 MBO sessions 17 Vroom model 18 Conflict 19 Conflict process model 19 Reward System 20 Additional considerations 20 My role 20 This paper will analyze the possible causes of the performance deficiencies in Tony and his sales staff, and propose potential solutions suggested by each particular potential cause using several leadership models discussed in class. The paper will finish by analyzing possible improvements of my own behavior as the regional director of Happy Face Frozen Foods (HFFF) with respect to my part in this district’s weakness. One of the obvious weaknesses in the communication between Tony and me seems to be that we have different personalities...
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...American Intercontinental University Hector A. Paredes Professor: Dr. Dyrren Davis “Dr D” MGMT 680 Individual Project # 3 September 1, 2015 Executive Summary The primary intent of this paper is to compare the current strategy and operational approaches for two pharmacy retail stores such as Walmart and Walgreens chain stores. A SWOT analysis for both companies is bellow in table. My understanding after the initial study / investigation is that Walgreens has chosen to be conservative with their strategy in increasing their customer reach, market and base by a more organic growth than Walmart which growth approach is to rapidly build small and large supercenters on major neighborhoods in the United States and key cities around the world. The main strategy reporting evidence that reflect these two companies operational growth is mainly reflected in each financial statement that shows profit and loses for each company and their reinvestment percentage into each one. The financial analyses display the result of each company decisions to their market growth approach and impact on investment. Because of their more conservative stand and minimum risk taken by Walgreen’s, their operations model seems more solid and better prepare to accept their rate of growth in contrast to Walmart aggressive scheduled...
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...CASE EXAMINATION CELEBRATIONS AND MEMORIES LTD. (CML) MAY 2008 Copyright © 2008 The Society of Management Accountants of Canada All rights reserved. No part of this manual may be reproduced in any form without the permission of the copyright holder. TABLE OF CONTENTS MAY 2008 Case Examination Page Case Question: Backgrounder .................................................................................. 1 Additional Information .................................................................... 16 General Comments on Performance ...................................................... 24 Steps for Approaching Business Strategy............................................... 32 Assessment and Solution Notes for Markers .......................................... 35 Marker Assessment Guide ...................................................................... 66 Sample Response – Successful Attempt #1 ........................................... 78 Marker’s Comments – Successful Attempt #1 ........................................ 98 Sample Response – Successful Attempt #2 ......................................... 103 Marker’s Comments – Successful Attempt #2 ...................................... 124 Sample Response – Unsuccessful Attempt .......................................... 129 Marker’s Comments – Unsuccessful Attempt ....................................... 144 Supplement of Formulae * .................................................................... 149 *This...
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