...According to St. James Press (2004),“Sear, RoeBuck and Co is a leading retailer of apparel, home, and automotive products and services, with annual revenue of more than $40 billion” (para. 1). In the area of retention and employee satisfaction Sears, Roebuck turned a challenging situations into a celebrated win for the organization. Sears amazingly linked employee satisfaction to employee retention, which led to customer satisfaction and higher performance (Streetdirectory, 2011). Sears identified a major component to turn their situation around which consisted of creating a better workplace. Sears main approach started with employee satisfaction by measuring employee’s attitude through an employee survey. The results of the employee survey were later compared to the customer results survey, then compare to profit trends. Sears found that the data revealed the power that employees have on an organization’s growth (Streetdirectory, 2011). After learning of these findings, Sears’s turnaround began by focusing on employee’s satisfaction in different areas of need. Sears was reluctant to take the usually approach through lay-off, outsourcing, reduction of benefits or streamlining operations. Sears started with a survey, that later revealed the true underlining issue, which was employee satisfaction. Sear willingness to overcome employee satisfaction through restructuring employee hourly status, pay rates, and total rewards packages, led to free advertisement and a positive...
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...Case Study I: Sears, Roebuck and Co. vs. Wal-Mart Stores, Inc. Chao Han Junliang Shi Zhongyi Hu 2/25/2015 Azusa Pacific University Case Study I: Sears, Roebuck and Co. vs. Wal-Mart Stores, Inc. Sears, Roebuck and Co. and Wal-Mart Stores, Inc. are the two big retail companies in U.S. Although Wal-Mart was acknowledged powerhouse of the U.S. retailing industry, Sears’ ROE exceeded Wal-Mart’s 2%, which can show that this firm was the true powerhouse. Therefore, Don Edwards, an analyst with a prestigious investment bank. He compared two financial performances of these two companies and he wanted to figure out which company performed better in different areas. Sears, Roebuck and Co. was founded in 1891. It started originally with a sole catalog business and then expanded into retail stores in 1924. Its stores were primarily located in shopping malls, including a large variety of merchandise. Sears has become the world’s largest retailer in terms of annual sales. By the early 1980s, Sears faced increased competition and declining market share. In 1992, The CEO of Sears, Arther C. Martinez has carried out three methods to improve profitability. The first was to cut costs. The second was to re-oriented the product mix in which the target audience was set to be middle-class female shoppers. The third was to offer customers more flexibility through the use of the company’s proprietary credit...
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...SEARS Targeting College Students Prepared For: MKT 360 – Marketing Analytics April 25, 2012 Table of Contents Section title Page Executive Summary 3 Introduction 5 Purpose of the Study 5 Sears: Trends in Sales 5 Competitors 7 Sears Consumer Segments 8 Purchasing Trends 11 Legal Issues 11 Social & Cultural Issues 12 Economic Trends 14 Technological Innovations 15 Research Objectives 17 Methodology 18 Data Analysis & Results 21 Profile of the Sample 21 Descriptive Results 23 Difference & Associative Analysis 33 Limitations 37 Conclusions & Recommendations 40 References 46 Appendix 49 List of Illustrations Figures Page Figure 1.0: Sears Brands 5 Figure 2.0: Respondent’s Gender 21 Figure 3.0: Past Six Months Mall Visits 22 Figure 4.0: Clothing Stores 23 Figure 5.0: Percent of Respondents that Purchased Fitness Equipment in the Past Two Years 24 Figure 6.0: Fitness Equipment Purchase Location 24 Figure 7.0: Most Popular Sears Brands 28 Figure 8.0: Incentives to Increase the Probability of Entering a Store 30 Figure 9.0: Social Media 31 Figure 10.0: Facebook Presence 32 Figure 11.0: Gender vs. Mall Visits 35 Tables Page Table 1.0: Respondent’s Age 22 Table 2.0: The Appeal of the Kardashian Kollection to Females 23 Table 3.0: Perception of Sears 25 Table 4.0: Cause Marketing Practices 29 Table...
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...Industry Surveys Retailing: General Jason Asaeda, Department & General Merchandise Stores Equity Analyst JUNE 2013 Current Environment ............................................................................................ 1 Industry Profile .................................................................................................... 12 Industry Trends ................................................................................................... 13 How the Industry Operates ............................................................................... 23 Key Industry Ratios and Statistics ................................................................... 29 How to Analyze a Retail Company ................................................................... 31 Glossary ................................................................................................................ 36 Industry References ........................................................................................... 37 Comparative Company Analysis ...................................................................... 38 This issue updates the one dated November 2012. The next update of this Survey is scheduled for December 2013. CONTACTS: INQUIRIES & CLIENT RELATIONS 800.852.1641 clientrelations@ standardandpoors.com SALES 877.219.1247 wealth@spcapitaliq.com MEDIA Marc Eiger 212.438.1280 marc.eiger@spcapitaliq.com S&P CAPITAL IQ 55 Water Street New York, NY 10041 ...
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...Analysis of the Target Corporation Report by Valanium Analysts: Kaleb Adams, Liza Debus, Rebecca Fitzgerald, Ken Khouri, Chuck Pearlman Investment Recommendation: MARKET PERFORMER TGT – NYSE (11/30/01) 52 Week Range 2000 Revenue Market Capitalization Shares Outstanding Dividend Yield Avg. Daily Trading Volume Book Value per Share (mrq) Return on Equity (ttm) Return on Assets (ttm) Est. 5-Yr Growth of EPS Industry: Retail $36,903M $33,800M 901.7M 0.59% 3.67M $7.76 19.28% 6.26% 15% EPS Forecast EPS Ratios P/E Forward PEG M/B 1999A $1.28 2000A $1.40 TGT 27.01 1.80 4.84 2001E $1.48 2002E $1.69 12/03/01 Competitor Average 13.28 1.96 4.02 $37.54 $57.46 $43.52 $31.27 $11.03 $16.92 $43.63 12 mo 26 % -14% 24 mo -8% 18% Valuation Predictions Actual Current Price Forward P/E Valuation Forward PEG Valuation M/B Valuation EBO (Abnormal Earnings) Valuation DCF Valuation P/S Valuation Performance of TGT Trailing TGT Relative to S&P500 6 mo -0.1% -10% • • • • • • Target operates in the discount retail industry in its Target stores but also attracts fashion minded customers through its Marshall Field’s and Mervyn’s stores. Target uses it Super Target model as its growth engine and funds this with cash flows from its Mervyn’s operations. Target has also recently partnered with Amazon to develop its online sales and fulfillment. The overall retail industry is growing at 3.8% and is competitive. Those players who can aggressively manage costs are the market leaders. Indicators suggest...
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...battle any conflicts, the paper will itemize a strategic implementation plan that will allow the successful implementation of changes and solutions to the conflicts. Situation Analysis Issue and Opportunity Identification Riordan is facing numerous issues within this scenario. The diversity with the employee pool is a challenge because of the span of ages and experiences. Each of the groups has extremely different opinions and desires in regard to rewards and motivation. A challenge exists for the leaders to come up with motivational techniques that will be well received by all the employees. The next issue that Riordan has to recognize is the fact that the leadership is not cohesive and collaboration is not present. There are concerns that the programmers are grossly underpaid, that job design should be the focus, that the audit reveals less than competitive wages and the restructuring has left an unclear vision. Third, Riordan’s past problem solving techniques are not working and revamping the approach will allow clarification and proper focus....
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...performance to the new products and features introduced by the company over the past four years. The innovations were a result of the ‘innovation system’ established by Whitwam in 1999 to counter the company’s almost stagnant performance over the past decade, in everything from stock price to profit margin to market share. The company’s failure to introduce exciting products or product features had reduced Whirlpool’s machines to mere commodities and prices for its most important products were falling each year. Following the implemetation of the innovation drive, revenues from products that fitted the company's definition of ‘innovative’ increased from $10 million in 2001 to $800 million in 2005, i.e., 5 percent of the company's record total revenue of $14.3 billion6. In 2005 alone, Whirlpool had launched more than twice...
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...business online. This added to the new look, business principles, and innovative mind-set has made Arron's into a competitive marketing enterprise. Using Organization Methodologies and IT To Resurrect Montgomery Ward’s Montgomery Ward, an American retail merchandising company, founded in Chicago in August 1872 by Aaron Montgomery Ward was a pioneer company selling merchandise directly to the people, it invented the “mail-order catalog” business. Montgomery Ward was famous for coining the phrase, “Satisfaction guaranteed or your money back.” It also was the creator of “Rudolph the Red-nosed Reindeer”. (Montgomery Ward’s Last Chapter). Montgomery Ward’s management lacked foresight and lost major market share to Sears, who has been their rival competitor since shortly after the inception of the company. In the year 2000 Montgomery Wards faced serious business problems and was forced to close its doors. We will analyze...
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...MANAGEMENT S T R AT E G Y MEASUREMENT M A N AG E M E N T AC C O U N T I N G G U I D E L I N E Customer Profitability Analysis By Marc J. Epstein Published by The Society of Management Accountants of Canada, the American Institute of Certified Public Accountants and The Chartered Institute of Management Accountants. N OT I C E TO R E A D E R S The material contained in the Management Accounting Guideline Customer Profitability Analysis is designed to provide illustrative information with respect to the subject matter covered. It does not establish standards or preferred practices.This material has not been considered or acted upon by any senior or technical committees or the board of directors of either the AICPA, CIMA or The Society of Management Accountants of Canada and does not represent an official opinion or position of either the AICPA, CIMA or The Society of Management Accountants of Canada. Copyright © 2000 by The Society of Management Accountants of Canada (CMA Canada), the American Institute of Certified Public Accountants, Inc. (AICPA) and The Chartered Institute of Management Accountants (CIMA). All Rights Reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted, in any form or by any means, without the prior written consent of the publisher or a licence from The Canadian Copyright Licensing Agency (Access Copyright). For an Access Copyright Licence, visit www.accesscopyright.ca or call toll free...
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...1) In a survey of 50 corporations, which of the following was rated as a benefit of strategicmanagement?A. Clearer sense of vision for the firmB. Higher levels of employee motivationC. Higher levels of job satisfactionD. Improved productivityE. Lower employee turnover2) Research suggests that strategic management evolves through four sequential phases incorporations. The first phase isA. externally-oriented planningB. basic financial planningC. internally-oriented planningD. forecast-based planningE. strategic management3) Strategic management is that set of managerial decisions and actions that determine thelong-run performance of a corporation. Which one of the following is NOT one of the basicelements of the strategic management process?A. Strategy formulationB. Strategy implementationC. Statistical process controlD. Evaluation and controlE. Environmental scanning 4) The relationship among the board of directors, top management, and shareholders is referredto asA. corporate synergyB. corporate managementC. corporate governanceD. corporate strategyE. corporate responsibility5) The concept that proposes private corporations have responsibilities to society that extendbeyond making a profit is known asA. flexible responsibilityB. social responsibilityC. social flexibilityD. managerial responsibilityE. profit maximization6) Who said that the social responsibility of business is a "fundamentally subversive doctrine"and that the one social responsibility of business is "to use its...
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...PART 5—LOOKING TO THE FUTURE Chapter 16—SUPPLY CHAIN PROCESS INTEGRATION AND A LOOK TOWARDS THE FUTURE For those for whom integration is not happening, the future is bleak and getting darker.[i] There is a lot of value that is “trapped” between the processes trading partners use to transact business, and when companies work together, they can unlock that value and share its benefits.[ii] LEARNING OBJECTIVES After completing this chapter, you should be able to: • Discuss and compare internal and external process integration. • Discuss the requirements for achieving process integration. • Describe the barriers to internal and external process integration, and what can be done to overcome them. • Understand the importance of performance measurements in achieving internal and external process integration. • Understand why it is important to align supply chain strategies with internal process strategies. • List and describe the eight key supply chain processes, and how trading partners integrate these processes. • Discuss a number of the latest trends in the areas of process management and process integration. CHAPTER OUTLINE Introduction Achieving Internal Process Integration Extending Integration to Supply Chain Trading Partners A Look at Trends and Developments in Integration and Process Management PROCESS MANAGEMENT IN ACTION—An Interview with Zack Noshirwani, Vice President of Integrated Supply Chain for...
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...Chapter 1: Suggested Answers to Application Problems . USAir was very busy analyzing the practices of its competitors-to-be, before it made the move to enter the low-cost commuter airline market. It looks like the efforts included attempts to measure the efficiency of operations and practices on these other airlines. To survive, USAir's MetroJet needs to adopt efficient practices, which will promote low costs. Of course, service must be of sufficient quality as well. The MetroJet team appeared to be "benchmarking" both operations efficiency and service quality in order to enter the market with better chances for survival. Chapter 2: Suggested Answers to Application Problems . These findings could be thought to support the assumption of self-interest. In the case of mandatory airbag use, you might feel safer in your car, which lowers your personal cost of risky driving behaviors - so you drive less cautiously. Unfortunately, in this scenario, you would be discounting the cost to the other driver(s) of your behavior. In the NCAA case, more referees increase the expected cost of committing a foul - so you commit fewer. Incentives can influence behavior! . The expected value of position 1 is the same as that of position 2: $104,000. If you are risk averse, the risk of position 2 lowers the utility you would get from it. Since expected values are equal, you'd prefer position 1. If you are indifferent between position 2 and, say, a risk-free salary of $150,000...
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...STEPS IN STAGE I STAGE I: STEP I - Brief Summary Founded in 1945 and based in Bentonville, Arkansas with 10,773 retail units under 69 banners in 27 countries, Wal-Mart Stores, Inc. is a department store chain of retail goods and services operating in various formats worldwide. The company’s operation is divided in three main segments: Wal-Mart U.S., Wal-Mart International, and Sam's Club. It operates retail stores, restaurants, discount stores, supermarkets, supercenters, hypermarkets, warehouse clubs, apparel stores, Sam’s Clubs, neighborhood markets, and other small formats, as well as walmart.com; and samsclub.com. The company’ s retail stores produce, deli, bakery, dairy, frozen foods also offers meat, alcoholic and nonalcoholic beverages, and floral and dry grocery; health and beauty aids, baby products, household chemicals, paper goods, and pet supplies; and electronics, toys, cameras and supplies, photo processing services, cellular phones, cellular service plan contracts and prepaid service, movies, music, video games, and books. Its stores also provide stationery, automotive accessories, hardware and paint, sporting goods, fabrics and crafts, and seasonal merchandise; pharmacy and optical services, and over-the-counter drugs; shoes, jewelry, accessories, and apparel for women, girls, men, boys, and infants; and home furnishings, housewares and small appliances, bedding, home décor, outdoor living, and horticulture products. In addition, the company’s stores offer...
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...“I Met My Goal, Now Where is My I-Pad” The effects rewards have on motivation and job performance T. Burt GM 591:Leadership and Organizational Behavior 06/19/2011 Literature Review Schermerhorn, Hunt, Osborn & Uhl-Bien (1997) defined motivation as the forces within an individual that account for the level, direction, and persistence of effort expended at work. They examined both the content theories, and process theories of motivation. They gave a detailed description of each theory which explains how the needs of individuals lead to motivation. There was an examination of intrinsic and extrinsic rewards and the pros and cons of each were discussed. Rollins (1987) examined the pros and cons of pay for performance. He concluded that the many pay for performance programs fall short of the model standards. Many organizations have a budgeted amount for merit increases and therefore they do not always fully compensate an employee for their performance. For those organizations that do not agree with pay for performance they must come up with other ways to motivate employees Kurland (1995) challenged organizations to look at how rewards could lead to unethical behavior. In some instances employees may try to beat the system in order to receive a reward. As was the case with Sears Roebuck and Company whose employees were charging employees so they could receive a higher commission. Leonard...
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...PART 5—LOOKING TO THE FUTURE Chapter 16—SUPPLY CHAIN PROCESS INTEGRATION AND A LOOK TOWARDS THE FUTURE For those for whom integration is not happening, the future is bleak and getting darker.[i] There is a lot of value that is “trapped” between the processes trading partners use to transact business, and when companies work together, they can unlock that value and share its benefits.[ii] LEARNING OBJECTIVES After completing this chapter, you should be able to: • Discuss and compare internal and external process integration. • Discuss the requirements for achieving process integration. • Describe the barriers to internal and external process integration, and what can be done to overcome them. • Understand the importance of performance measurements in achieving internal and external process integration. • Understand why it is important to align supply chain strategies with internal process strategies. • List and describe the eight key supply chain processes, and how trading partners integrate these processes. • Discuss a number of the latest trends in the areas of process management and process integration. CHAPTER OUTLINE Introduction Achieving Internal Process Integration Extending Integration to Supply Chain Trading Partners A Look at Trends and Developments in Integration and Process Management PROCESS MANAGEMENT IN ACTION—An Interview with Zack Noshirwani, Vice President of Integrated Supply Chain for...
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