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Service Company Analysis - Time Warner Cable

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Submitted By adearing
Words 2389
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Service Company Analysis - Time Warner Cable

Table of Contents

Background Page 3
Nature of Services Provided Page 4
Service Culture Page 4
Competition and Strategy Pages 4 and 5
Service Blueprint Pages 5 and 6
Social Media Page 7
Level Capacity Pages 7 and 8
Sustainability Strategy Page 8
SWOT Pages 9 and 10
Recommendations Pages 10 and 11
Bibliography Page 12

Background The beginning of Time Warner Cable (TWC) can be traced back to 1968 when American Television and Communications (ATC) was founded. Later, between 1973 and 1978, Time Inc. acquired 100% of ATC and Warner Communications formed Warner Cable. In 1989, the merger of Time Inc. and Warner Cable was announced, later becoming what we know today as Time Warner Cable. As noted on the company’s website 1, Time Warner Cable Inc. (NYSE: TWC) is among the largest providers of video, high-speed data and voice services in the United States, connecting more than 15 million customers to entertainment, information and each other. They currently operate in 29 states and have over 51,000 employees. Time Warner Cable Business Class offers data, video and voice services to businesses of all sizes, cell tower backhaul services to wireless carriers and managed and outsourced information technology solutions and cloud services. Time Warner Cable Media, the advertising arm of Time Warner Cable, offers national, regional and local companies innovative advertising solutions. In 2012, TWC acquired Insight Communications. As of the end of 2012, TWC had annual revenues of over 20 billion dollarz had a stock price around $96 per share and ranked 142nd on the Fortune 500 list of companies. From a strategic perspective, TWC has adopted as their mission statement: “Connect people and businesses with information,

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