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Specification Document

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Specification Document

WorkFlow Notification / Escalations Configuration Author: | | Version: | 1.0 | Date: | 05/07/2012 |

Table of Contents: 1. Introduction 3 1.1. Purpose 3 1.2. Limitation 3 1.3. Business Requirement 3 1.4. Disclaimer 4 1.5. Configuration 5 1.5.1. Server Settings 5 1.5.2. Workflow Settings 6 1.5.3. User Settings 7 1.5.4. Notification settings 8 1.6. References 9 2. Revision History 10

Introduction
Purpose
This document gives details on how to enable Workflow Notifications / Escalations when the routable object has been routed for approval.
Limitation
Workflow Notifications can only be configured on each Review and Released status type in all workflows, failing which an escalation mail is sent to approver’s appropriate designated escalation person. The routing manager receives similar email, notifying that the routable object has been escalated to the specified designated escalation person. The designated escalation person may approve or reject the routable object in the place of the original approver.

Notification or Escallation occurs only once per status for any sequence of user (User Group) to designated person.
References

Reminder Period:

The reminder period is a period of time defined for each Review and Released status type in all workflows. When the reminder period elapses, if an approver has not approved or rejected a routable object, a reminder email notice is sent to the approver. The routing manager receives a similar email notice, which also includes a list of the approvers who received reminder email. Each Review and Released status type has its own reminder period. The reminder period is set in hours and begins when the routable object enters each Review or Released status type. If a workflow has multiple Review or Released status types, each

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