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Spotify

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I. Latar Belakang

Di era modern ini, konsumen semakin dimanjakan dengan keberadaan teknologi yang semakin canggih. Melalui teknologi digital khususnya internet, konsumen dapat dengan mudah memperoleh informasi dengan waktu yang cepat, murah, dan akurat . Termasuk di dalam bidang musik, konsumen dapat memperoleh refrensi yang kaya dan luas via dunia maya. Akan tetapi keberadaan teknologi digital mempunyai dampak baik negatif maupun positif. Pihak yang paling merasakan dampak negatif ialah musisi, label rekaman, dan toko CD atau kaset. Dengan adanya teknologi digital, konsumen memilih melakukan illegal download yang mengabaikan hak paten dari lagu musik tersebut sehingga musisi tidak mendapatkan hak royalti dari musik yang dia ciptakan. Banyak orang yang sudah tidak berminat untuk membeli CD atau kaset musik yang mengakibatkan banyak toko musik tutup. Salah satunya Toko musik yang gulung tikar di indonesia ialah Aquarius Mahakam yang tutup pada akhir Desember 2013. Alyaw selaku Manager Toko Aquarius Mahakam mengakui bahwa produk fisik seperti CD atau Kaset semakin sedikit peminatnya ditambah lagi biaya operasional tinggi yang tidak dapat menutupi biaya penjualan (Maulana,2013). Toko musik besar diluar negri seperti Tower Record, Virgin Music, hingga HMV juga mengalami hal yang sama.mengunduh lagu secara legal melalui internet seperti Itunes tidak akan dapat membuat pembajakan berhenti. Salah satu solusi yang dapat ditawarkan ialah dengan menawarkan sistem pemutaran digital atau streaming radio melalui internet. Salah satu perusahaan streaming radio yang dapat dikatakan sukses saat ini ialah Spotify. Pada tahun 2013, Spotify yang memiliki 50 juta pengguna aktif tercatat memperoleh pendapatan sebesar $ 1.03 milyar (Sisario, 2014) . Namun Spotify menghadapi beberapa tantangan yang harus dihadapi. Selain persaingan antara kompetitor, spotify juga menghadapi permasalahan pembayaran royalti terhadap artis dan label. Untuk itu Spotify membutuhkan strategi marketing yang tepat untuk dapat memenangkan persaingan dengan para kompetitornya seperti Itunes Radio, Pandora, dan Rdio dan permasalahan pembayaran royalti terhadap artis dan label.

II. Profil Spotify

Spotify merupakan aplikasi online music streaming. Pada Oktober 2008, perusahaan asal Swedia yang dibentuk oleh Daniel Ek ini meluncurkan aplikasinya ke Eropa dan dengan cepat menjadi salah satu cloud-based music services terpopuler di dunia setelah Itunes. Pada akhir tahun 2011, Spotify masuk ke pasar Amerika. Subscribers meningkat 30% dari tahun sebelumnya dan mencapai total 15 juta user dimana sebanyak 4 juta users membayar biaya bulanan (Migliore,2012). Spotify mempunyai tiga pilihan subscription yang pertama ialah “Free”, “Unlimited”, dan “Premium”. Pilihan pertama ialah “Free” dimana Spotify menawarkan versi gratis dari produknya dengan fasilitas dan akses yang terbatas. Mayoritas dari subscription menggunakan pilihan “Free”. Pilihan lain yang ditawarkan ialah subscription berbayar yaitu “Unlimited” dan “Premium”. Pelanggan yang memilih pilihan “Unlimited” dikenakan biaya $4.99 per bulan dan mempunyai keuntungan lebih seperti dapat memutar lagu tanpa iklan. Pelanggan “Premium” akan dikenakan biaya langganan sebesar $9.99 per bulan dimana pelanggan mempunyai keuntungan yang lebih lebih besar seperti memutar lagu tanpa iklan, dapat memutar lagu via handphone dan komputer baik online maupun offline, memiliki kualitas musik yang lebih baik,dll (Claudia,2012). Berikut ini merupakan gambar dari tipe pilihan langganan yang ditawarkan Spotify :

Tabel 2.1 Tipe Berlangganan Spotify

III. Strategi Marketing Spotify

Spotify memiliki beberapa strategi yang diterapkan salah satunya ialah melalui iklan. Terdapat dua jenis iklan yang Spotify tawarkan yaitu audio dan display ads (Bostrom R,2013).Setelah beberapa lagu yang telah didengar oleh pelanggan, Spotify memasukkan iklan yang berdurasi antara 15 detik hingga 1 menit dimana iklan tersebut tidak dapat di paused atau skipped. Perusahaan pengiklan dapat memilih target pelanggan sesuai dengan keiinginannya (berdasarkan informasi data pelanggan yang dimiliki Spotify). Iklan ini hanya ada pada pilihan langganan “Free” yang merupakan mayoritas user dari Spotify (Claudia,2012). Menurut Artikel Business 2 Community (Cooke R,2013), rata-rata pelanggan Spotify menghabiskan waktu selama 146 menit untuk mendengarkan lagu via Spotify melalui berbagai perangkat dan bahkan mendengarkan lagu sekitar 80 menit sehari (Cooke R,2013). Banyak perusahaan besar yang telah memasang iklannya di Spotify seperti NBC Universal, Coca Cola, dan McDonalds. Beberapa alasan jumlah pelanggan Spotify meningkat pesat ialah dengan mengintegrasikan aplikasinya dengan situs media sosial seperti Facebook,Twitter, dan Klout. Facebook dan Twitter digunakan Spotify untuk mempromosikan produknya dan memperoleh feedback dari user untuk dapat meningkatkan produk yang lebih baik. Akun Spotify di Facebook memiliki 2.4 juta “likes” dengan rata-rata satu post per hari, yang berisi mengenai band yang bermain atau mengunjungi kantor Spotify, dan playlist untuk band yang dapat didengar via Spotify (Bostrom R,2013). Di sosial media Twitter, akun Spotify memiliki 264,000 followers dengan rata-rata empat hingga lima kali tweets per hari (Bostrom R,2013). Twitter digunakan untuk menjawab pertanyaan pelanggan mengenai Spotify dan mengirimkan playlist yang dibuat sendiri oleh pelanggan. Spotify telah menggunakan sosial media untuk menghasilkan buzz diantara pelanggan. Ketika Spotify meluncurkan aplikasinya ke Amerika di tahun 2011, mereka melakukannya hanya dengan undangan via internet. Spotify bekerja sama dengan situs sosial media Klout untuk memberikan undangan ke 100,000 pelanggan di Amerika. Klout merupakan situs sosial media yang menilai seberapa pengaruh orang tersebut di dunia maya melalui akun Twitter,Facebook, dan LinkedIn miliknya (Bostrom R,2013). Pengguna Klout akan mendapat undangan apabila mereka memiliki nilai Klout yang tinggi dimana meyakinkan Spotify bahwa mereka dapat dijadikan buzzer yang efektif.

Gambar 3.1 Pengintegrasi Spotify dengan Facebook

Source : businesstoday.com

Terdapat beberapa online music streaming sejenis yang menjadi kompetitor Spotify yaitu Itunes Radio,Beats, Pandora, dan Rdio. Berikut ini merupakan perbandingan dari beberapa online music streaming services (Wardhana Y,2015):

Tabel 3.1 Perbandingan online music streaming services

|Company |Total Songs |Platforms |Free Version |Subscription |Active Users |
|iTunes Radio |27 Juta |iOS |Ya |$24.99 /Tahun |20 juta |
|Beats |20 Juta |Android, iOS,WP |Tidak |$ 9.99 / bulan |110,000 |
|Pandora |1 Juta |Android, iOS,WP,BB |Ya |$ 4.99/ bulan |81.5 juta |
|Spotify |20 juta ++ |Android, iOS,WP,BB |Ya |$ 9.99 / bulan |60 Juta |
|Rdio |25 Juta |Android, iOS,WP,BB |Ya |$ 9.99 / bulan |40 Juta |

Source : Digital Trends, Edison Research, company and industry websites.

Berdasarkan data diatas kita dapat melakukan Analisis SWOT untuk perusahaan Spotify.

a. Strong

• Terintegrasi oleh sosial media lain seperti Facebook dan Twitter.

• Memiliki jumlah lagu yang cukup banyak dan kompatibel disemua platform.

• Memiliki jumlah pengguna terbesar kedua (setelah Pandora).

b. Weakness

• Membutuhkan biaya yang besar dalam pembayaran royalti musik terhadap artis dan label .

• Kekuatan negoisasi terhadap pihak artis dan label tidak sebaik Apple (jumlah royalti yang diberikan Spotify tidak sebesar dan sebaik Apple) sehingga banyak artis-artis baik indie maupun major label yang menarik lagu-lagu mereka dari Spotify.

c. Opportunities

• Spotify terus melakukan ekspansi ke seluruh dunia seperti Amerika Latin, Eropa Timur, dan Asia untuk meningkatkan jumlah pelanggannya.

d. Threat

• Apple memperkuat basisnya sebagai online music streaming dengan cara mengakuisisi perusahaan Beats Music.

• Spotify harus dapat menyelesaikan permasalahan royalti musik agar tidak ada lagi Artis yang menarik lagu-lagunya.

IV. Rekomendasi

Menurut saya beberapa strategi pemasaran dan bisnis yang diterapkan oleh Spotify sangat baik dan unik. Dari sisi pelanggan, Spotify memahami bahwa pada saat ini sedikit orang yang rela untuk membayar lagu(secara fisik ataupun legal download) karena konsumen dapat melakukan illegal download secara gratis. Spotify mendorong pelanggannya untuk manjadi langganan berbayar dengan cara memberikan kelebihan lain seperti penghilangan iklan (bagi kebanyakan pelanggan gratis merupakan hal yang membuat user sangat tidak nyaman) dan pemberian fasilitas-fasilitas lainnya seperti akses melalui (mobile phone dan offline playlist mode). Namun Spotify menawarkan keunikan tersendiri dimana online music streaming-nya menawarkan kepraktisan kepada pelanggannya dengan jumlah lagu berasal dari cloud music library yang cukup banyak, Integrasi dengan media sosial lain seperti Facebook dan Twitter yang menjadikan iklan personal bagi Spotify itu sendiri. Contohnya apabila pengguna login ke Spotify melalui Facebook, lagu yang didengarkan secara otomatis akan di-post melalui dinding facebook. Media sosial digunakan konsumen untuk berbagi teks, gambar, audio, dan video dengan orang lain dan juga dengan perusahaan atau sebaliknya (Kotler,2012). Media sosial membuat hubungan antara konsumen dengan brand menjadi lebih erat(Kotler,2012). Selain itu Spotify juga menerapkan buzz marketing. Buzz marketing menghasilkan kehebohan, membuat publisitas, dan menyampaikan informasi mengenai brand (Kotler,2012). Untuk masuk ke pasar U.S, Spotify menggunakan media sosial Klout untuk memilih buzzer yang cocok dan pantas untuk diberikan undangan. Strategi harga yang diterapkan Spotify dapat dikatakan efektif karena mereka mendapatkan peningkatan saham yang besar dalam setahun. Pada tahun 2010, perusahaan memiliki market share sebesar 9,1%. Setahun kemudian market share Spotify berkembang pesat menjadi 18,7% yang menunjukkan bahwa perusahaan berkembang dengan cepat (Claudia,2012). Selain itu perusahaan pengiklan sangat diuntungkan dengan mayoritas pengguna Spotify yang merupakan pelanggan gratis. perusahaan pengiklan dapat memilih target user berdasarkan data informasi dari pengguna Spotify. Namun ada beberapa hal yang harus diperbaiki oleh Spotify terkait dengan permasalahan royalti artis dan label. Beberapa artis populer seperti Lady Gaga ,Taylor Swift, Coldplay, dll telah menarik lagu-lagunya dari Spotify. Mereka beralasan bahwa pembayaran royalti yang dibayarkan oleh Spotify sangat tidak adil. The Guardian memberitakan bahwa salah satu lagu hits “Poker Face” milik Lady Gaga hanya mendapat keuntungan sebesar $167 untuk satu juta kali pemutaran lagu di Spotify dan setiap stream hanya bernilai 0.02 cents (Migliore,2012). Spotify harus dapat membuat sistem penghitungan royalti musik yang adil bagi semua pihak baik dari artis maupun label. Terlepas dari permasalahan pembayaran royalti musik, strategi pemasaran dan bisnis model yang diterapkan oleh Spotify merupakan salah satu cara yang efektif dan terbukti sukses untuk melawan illegal download. Spotify merupakan suatu produk yang dapat menggantikan traditional marketing (CD atau kaset) untuk artis baik profesional maupun indie. Dapat dikatakan bahwa Spotify salah satu cara untuk menyelamatkan label rekaman dari kerugian penjualan yang diakibatkan karena pembajakan.Spotify mengklaim bahwa mereka telah menurunkan tingkat pembajakan sebesar 55% dengan meyakinkan generasi muda untuk tidak melakukan pembajakan dengan menawarkan langganan gratis dan mendorong kaum muda untuk menggunakan langganan berbayar (Anonymous,2015).

Diagram 4.1 Efek Spotify terhadap pembajakan

Source : www.spotifyartist.com

V. Refrensi

1) Maulana,I.2013. Rugi Puluhan Juta Per Bulan, Aquarius Mahakam Akan Ditutup. http://entertainment.kompas.com/read/2013/12/09/1830337/Rugi.Puluhan.Juta.Per.Bulan.Aquarius.Mahakam.Akan.Ditutup. diakses pada tanggal 26 Mei 2015.

2) Sisario,B. 2014. As Music Streaming Grows, Spotify Reports Rising Revenue and a Loss.http://www.nytimes.com/2014/11/26/business/spotify-discloses-revenue-but-not-its-future-plans.html?_r=1. diakses pada tanggal 26 Mei 2015.

3) Migliore, M. 2012. An Update on Spotify. http://www.thembj.org/2012/12/an-update-on-spotify/. diakses pada tanggal 26 Mei 2015.

4) Claudia. 2012. Spotify's Pricing Strategy. http://claudiafanellimarketing.blogspot.com/2012/03/case-5-spotifys-pricing-strategy.html . diakses pada tanggal 26 Mei 2015.

5) Cooke,R. 2013.Spotify For Brands : Marketing Through Music. http://www.business2community.com/branding/spotify-brands-marketing-music-01033639 . diakses pada tanggal 26 Mei 2015.

6) Bostrom,R. 2013. Playing the social tune. http://businesstoday.intoday.in/story/london-case-study-how-spotify-evolved-its-use-of-marketing-tools/1/200269.html . diakses pada tanggal 26 Mei 2015.

7) Wardhana, Y.2015. Apple Kalahkan Spotify dan Pandora. http://www.compusiciannews.com/read/Apple-Akan-Kalahkan-Spotify-dan-Pandora-2133 . diakses pada tanggal 26 Mei 2015.

8) Kotler,P & Keller,K.2012. Marketing Management Global Edition 14e. Pearson Education.

9) Anonymous. http://www.spotifyartists.com. . diakses pada tanggal 26 Mei 2015.

Final Paper
Strategi Marketing Spotify
Marketing Management

Dosen Pengampu :
Dr. Ike Janita Dewi, MBA

Disusun oleh :
Wilfried Arief Nugroho

PROGRAM MAGISTER MANAJEMEN
FAKULTAS EKONOMIKA DAN BISNIS
UNIVERSITAS GADJAH MADA
2015

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...Intro to Spotify Spotify is a revolutionary software which allows its users to stream millions of songs on demand. Users can access music on computers, mobiles, tablets, cars and gaming consoles. Spotify was launched in 2008 by the Swedish entrepreneur Daniel Ek. Since its launch in 2008 Spotify has grew rapidly, available in 58 markets, upwards of 75 million active users of which over 20 million are paying subscribers, all with access to over 30 million songs. Subscribed users pay a fee of £9.99 a month which allows for ad free listening, highest quality audio and it allows the user to create and download playlists for offline listening. Each time a user streams a song Spotify pay the rights holders royalties. Currently Spotify are paying 70% of their overall revenue to rights holders and have paid out more than $3 Billion USD in royalties to date. SWOT analysis Spotify’s biggest weakness is that artists argue they are not being paid fairly, the average amount the artist earns per stream is $0.007 as appose to £12 for an album. Taylor Swift’s decision to leave Spotify generated a lot of bad press damaging their reputation. Spotify’s argument is that they are paying the rights holders a fair price but it’s the record labels who are not paying artists fairly. Also they claim that paying subscribers are paying on average more on music monthly than if they were to pay for downloads and physical copies. Another weakness is that 90% of Spotify’s revenue is generated by paying...

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5 Forces Spotify

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