...OPERATIONS MANAGEMENT Chapter 5: Strategic Capacity Planning Learning Objective: You should be able to: 1. Summarize the importance of capacity planning 2. Discuss ways of defining and measuring capacity 3. Describe the determinants of effective capacity 4. Discuss the major considerations related to developing capacity alternatives 5. Briefly describe approaches that are useful for evaluating capacity alternatives Capacity Planning Capacity 1. The upper limit or ceiling on the load that an operating unit can handle 2. Capacity needs include Equipment Space Employee skills Capacity Planning Questions Key Questions: 1. What kind of capacity is needed? 2. How much is needed to match demand? 3. When is it needed? Related Questions: 1. How much will it cost? 2. What are the potential benefits and risks? 3. Are there sustainability issues? 4. Should capacity be changed all at once, or through several smaller changes 5. Can the supply chain handle the necessary changes? 6. Capacity Design capacity Maximum output rate or service capacity an operation, process, or facility is designed for Effective capacity Design capacity minus allowances such as personal time, maintenance, and scrap Actual output Rate of output actually achieved--cannot exceed effective capacity. Defining and Measuring Capacity Measure capacity in units that do not require updating Why is measuring capacity in dollars problematic? Two useful...
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...[pic] [pic] Concepts in Product Design : □ Research & Development □ Reverse Engineering □ Computer Aided Design (CAD) □ Manufacturability □ Robust Design □ Modular Design □ Standardization □ Concurrent Engineering □ Product Life Cycle Concepts in Process Design : □ Types of Processes 1. Continuous Process 2. Semi-continuous (Repetitive/Assembly) Process 3. Intermittent Process a. Batch Process b. Job Shop 4. Projects Process Innovations : Various process innovations, which have changed our life-style: □ Worldwide search and free connectivity of individuals through net surfing. □ ATM = Automated Teller Machine = Any Time Money = All Time Banking □ Customer’s token number display-boards on cash-counters. □ Net-banking & Share-trading through net. □ Issue of Insurance policy through net. □ Auctions, Biddings & Purchases through Credit-cards. □ Laptops & Pen-drives to carry & transfer information. □ Issue of any destination ticket from any railway station & window & Issue of reservation tickets through internet from home with availability of reservation & location details of trains & flights. □ Verification of Insurance cover by police during road checking, to confirm the current policy of the vehicle through SMS to IRDA controlled Global server. □ Use of escalators in Malls, to facilitate free movement...
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...Niraj Varia MS 792 Dr. Polak Assignment 5 1. This case is aiming to analyze relevant root causes and associated counter-measures of the amplification phenomenon in service supply chains in order to improve the quality and flexibility of service processes because of that their study has a broader perspective. Based on their study, Akkermans and Vos confirmed the occurrence of upstream amplification of workload in the service supply chain, workload being a more appropriate measure for amplification effects in service supply chains than inventory levels. According to their case results, there weren’t able to find all root causes of “bullwhip effect” in this industry: batch ordering and shortage-gaming. The major root cause that could cause the bullwhip effect is Demand signaling and price fluctuations with emerging workload and quality as per Akkerman and Vos. Workload and Quality: It also goes hand in hand that when there is extra workload, quality suffers and vice versa. This causes the birth of rework which creates extra workload asking for more time, value and money creating accumulation or backlog causing more delays. Order batching: Batch ordering can not apply in the service supply chains where the intangible nature of services is because there is no way to hold inventories and also the delivery of services is essentially make-to-customer order. Because of the nature of services, order batching is not relevant as a root cause of amplification effects in service operations...
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...Generic approaches to service system design production-line approach routine services can be delivered through this approach, services are provided in a controlled environment to ensure consistent quality and efficiency of operation. a service taking this approach could gain a competitive advantage with a cost leadership strategy. this approach attempts to translate a successful manufacturing concept into the service sector. limited discretionary action of personnel a feature that contributes to the production line approach's success. standardization and quality (defined as consistency in meeting specifications) are the hallmarks of a production line. for standardized routine service, consistency in service performance would be valued by customers. because of this, employees have little power to make decisions in producing a product or service and the customer can thus expect identical service at any location of a particular operation. division of labor a feature that contributes to the production line approach's success. the production-line approach suggests that the total job be broken down into groups of simple tasks. task grouping permits the specialization of labor skills, and the division of labor allows one to pay only for the skill that's required to perform the task. this raises criticisms of many service jobs being min-wage, dead end, and low-skill jobs. substitution of technology for people a feature that contributes to the production line approach's success...
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...about creating Adjustable Capacity for BWH: Adjustable capacity can be done by expanding capacity at the peak period by effective use of slack time or by making a portion of capacity is being made variable through design. Stretch existing capacity: People, Facilities and equipment can work longer to meet demand. This helps in concentrating on essentials tasks during emergency period. Align capacity with demand fluctuations: Use part time employees, outsource, rent or share facilities etc. Analysis of BWH Sharing Capacity: A service delivery system often requires a large investment in equipment and facilities. During periods of under utilization, it may be possible to find other uses for this capacity. BWH can also evaluate making some of underutilized wards can converted to ICU as demand arises and converted back to regular wards as demand reduces. Yield Management of BWH: Based on case, a comprehensive yield management system incorporating all strategies relating to demand for and supply of services was not incorporated to. Its not clear that how far their existing Yield management system has the ability to segment patient requirements into different service classes and helps for an efficient yield management. They should have implemented Yield management software applications which can be customized do this for them, which will same the time and energy. What strategies can be used to manage BWH capacity? Need for adjusting service capacity to match demand. BWH can...
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...The definition of a waiting line is a list of consumers who continues to wait to pay for a specific service from a restaurant or other service facilities. The way I see it understanding waiting lines and figuring out how to manage them is one of the most important areas in operation management. In companies or in private life, there are instances of procedures which generates waiting lines or queues. The reason why these waiting lines occur is for the present services facility is inadequate to provide service at that instance. As an examples when people travel by airplanes, I have personal involvements with numerous types of waiting lines or queues. To buy tickets for a movie, I normally have to stand in line at movie theater ticket office. When I arrive at an airport most of the time I stand in line to check baggage, then I stand in line again to get a seat assignment. After that I line up again for the TSA security checkpoint and the again for the last time when waiting to board the plane to scan the boarding passes. I also wait when I am inside the plane, I wait for those ahead of me to take their seats. And finally, we may wait for baggage to arrive and then for ground transportation. I think this quote is very important and says a lot about waiting lines. “Perhaps the biggest influence on our feelings about lines, though, has to do with our perception of fairness. When it comes to lines, the universally acknowledged standard is first come first served: any deviation is, to...
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...|Using part-time employees | |C) |Forecasting demand | |D) |Scheduling employee shifts | |2 |Which of the following is NOT a measure of the capacity of a restaurant? | | | | |A) |number of tables | |B) |number of waiters | |C) |number of items on the menu | |D) |number of chefs | |3 |What is meant by the term ‘capacity’? | |A) |The limit of output over a period of time | |B) |The amount of work normally undertaken over a period of time | |C) |Maximum level of demand experienced over a period of time ...
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...Executive Summary ISCOM/471 December 9, 2013 Jose Aguaylo Executive Summary Introduction Capacity Management. This is a strategically important aspect of operations management for any organization, particularly those engaged in the fabrication and distribution of a product such as Starbucks. Capacity management refers to the design and control of an organization’s processes such that it can meet demand in a timely manner. Capacity management includes proper sizing and allocation of resources including workers, raw materials, inventory, equipment, space, and technology. Inefficient capacity management can have substantial impact on a business, either because it will not be able to meet demand, or because there would be too much idle inventory, raw materials and other resources. Effective capacity management requires good demand forecasting for proper planning on the aggregate (Chase, Jacobs, & Aquilano, 2006). In the case of the new Starbucks yogurt and ice cream products, the company needs good forecasting on daily, weekly and seasonal demand for these products. Each store needs to be supplied with the required equipment and receive sufficient raw materials to meet daily demand. Just-In-Time. Just-in-time (JIT) is a production model to meet demand without incurring in unnecessary surplus or inventory build-up. The purpose of JIT is to reduce the expense associated with excess inventories and overproduction. JIT requires a predictable forecast of product...
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...problems of the restaurant and provide recommendations based on an analysis of feasible alternatives. Based on the analysis it was discovered that customer demand had been increasing due to the Village at Blue Mountain ski resort experiencing high occupancy rates during the summer and winter. Because Sunset Grill had not forecasted the high demand of customers during weekends, and thus not adjusted the staff, the ordering process was delayed and created queues of up to 25 minutes. By performing an assessment of the restaurant’s operations, staffing, and facility capacity, it was concluded that main problem is related to understaffing and insufficient facility capacity. Background Sunset’s competitive advantage is its location and pricing, as breakfast options in the vicinity are scarce and high priced. Nonetheless, the franchise is experiencing operational issues due mainly to insufficient staff and seating capacity...
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...basic rules: understand the management cycle that links strategy and operations, and know what tools to apply at each stage of the cycle. the Management System by Robert S. Kaplan and David P. Norton NOT LONG AFTER ITS SUCCESSFUL IPO, the Conner Corporation (not its real name) began to lose its way. The company’s senior executives continued their practice of holding monthly one-day management meetings, but their focus drifted. The meetings’ agenda called for a discussion of operational issues in the morning and strategic issues in the afternoon. But with the company under pressure to meet quarterly targets, operational items had started to crowd strategy out of the agenda. Inevitably, the review of actual monthly and forecast quarterly financial performance revealed revenues to be lower, and expenses to be higher, than targeted. The worried managers spent hours discussing how to close the gap through pricing initiatives, capacity downsizing, SG&A staff cuts, and sales hbr.org 1808 Kaplan.indd 63 | January 2008 | Harvard Business Review 6 3 12/5/07 5:32:05 PM | Mastering the Management System campaigns. One executive noted, “We have no time for strategy. If we miss our quarterly numbers, we might cease to exist. For us, the long term is the short term.” Like Conner, all too many companies – including some well-established public corporations – have learned how Gresham’s Law applies to their management meetings: Discussions about...
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...BUSI 1475 Class: Intake 7; Student ID: 00013526 Student Name: Le Thi Minh Hien Lecturer: Bryan Tran Course: Contemporary Issues in Management Introduction In the orgnization’s today, managing employee is very important . If a organization want to developp, they need a good manager. Based on Shivarudrappa (2010), Human resource management are playing the role that the manager employ, educate, pick out and develop contributory for an organization. He also told us that HRM is making and implementation plan for all staff and operations of the company. So the role of HRM is very important for the development of each organization.To complete the task, HRM is the lead right from the first step.HRM must understand the needs of the employees, the company's strategy, knowledge of marketing, creative, and refreshing work themselves, said creating effective working environment (Zuzeviciute and Tereseviciene, 2007 ). This article was aimed to clarify the skills, abilities and knowledge of the HR manager in a modern company Skills, Competencies and Knowledge Human resource management’s role is one of the important components of the organization. There are some skills can help the manager grow into more effective. Two of the most important skills an employer's selection and recruitment.Recruiting good staff is the first basic skills of a recruiter.It is in the process of selecting a group of highly qualified candidates for recruitment office’s worker(Gold, 2007). He also decided...
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...rationality in the strategic planning process. Important concepts, such as bounded rationality, mental maps, framing, and dominant logic, have emerged from this stream of research [19, 31, 38, 39]. The major application of this research has been to provide a range of explanations for strategic errors and mistakes. More recently, several authors have begun to call for an investigation of the normative implications of cognition [15, 16, 36]. If cognitive ability is not uniformly distributed among managers then the ability to capture this resource may form the basis for rent creation. Ginsberg [15] has formalized this argument by linking it to the resource-based theory of the firm. For Ginsberg, socio-cognitive capabilities represent a scarce resource that cannot be easily imitated. Moreover, possession of these scarce socio-cognitive capabilities is valuable because it allows members of the firm, and in particular senior managers, to make better quality decisions about the deployment of extant resources. This study focuses on cognitive capacity as one facet of cognition. Cognitive capacity is defined as the capacity to “...register, store, use and make sense of data” [18]. It is possible to identify a number of propositions in the theoretical literature concerning the effects of cognitive capacity on performance. Prahalad and Bettis [31] have argued that the size of a diversified firm is limited by the ability of the top management team to manage strategic variety, where...
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...Resource Management Strategies Name Professor Institution Course Date Introduction The strategies refer to the process of executing a strategy for implementing essential management objectives for managing and allocating resources. The strategies involve approaches and move patterns devised by a grouping to produce achieving organization performances. As such, it is a resource commitment to accomplishing precise objectives for justifiable benefits in the market. An outstanding strategy is insignificant pending execution. Accordingly, execution requires appropriate resources, role flexibility, and infrastructure. Consequently, strategic management ought to finish with the concluding yearly planning meeting even though periodic monitoring and execution are necessary. As such, the process commences with an apparition of wherever the organization should head. An unsurpassed means of accomplishing the desired outcomes will be making sure that the procedure chosen to guide the planning efforts is comprehensive. The hardest parts include committing resources, creating time, addressing and uncovering the obstacles even though the process is controllable. The human resources of an organization are probably its mainly fundamental ingredients for achievement. Devoid of employees, the majority of commercial ventures would stop existing. Accordingly, strategic management entails strategic utilization of resources in order to meet purposes. The HRM encompasses the capacity of making...
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...pressures continue to build, he has the challenging task of improving Ford's brand image and returning the company to profitability. Mulally has invited your consulting firm to advise his management team on restoring the company's reputation and viability. Assigned to the project, you have been asked to evaluate Ford's situation and prepare a report with the following content: 1. Define and discuss Ford's business-level strategy. a. How can the company's value-chain activities be better linked to create value for the company? b. How can Ford successfully position itself in terms of the five forces of competition? c. In what ways can the company effectively manage customer relationships to increase strategic competitiveness? d. What conditions and tools can facilitate Ford's efforts to produce differentiated products at relatively low costs? 2. Outline a rough competitor analysis. What can be learned about expected competitor behavior by using the model of competitive rivalry to understand Ford's situation? 3. What role will strategic leadership play in helping Mulally and the organization meet its strategic objectives? Be prepared to discuss your analysis and findings with your consulting team to formulate recommendations for Mulally. STRATEGIC ACTIONS: STRATEGY FORMULATION 1. Define and discuss Ford's business-level strategy. Ford's business-level strategy is a differentiation strategy, in which the company tries...
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...Towards a conceptual framework for strategic cost management - The concept, objectives, and instruments - Von der Fakultät für Wirtschaftswissenschaften der Technischen Universität Chemnitz genehmigte Dissertation zur Erlangung des akademischen Grades Doctor rerum politicarum (Dr. rer. pol.) vorgelegt von Ibrahim Abd El Mageed Ali El Kelety geboren am 11.01.1965 in El Menoufia - Ägypten eingereicht am: 14. Juni 2006 Gutachter: Prof. Dr. Uwe Götze Prof. Dr. Dr. h.c. Jürgen Bloech Prof. Dr. Peter Schuster Tag der mündlichen Prüfung: 18. Juli 2006 Acknowledgement To the Almighty God “ALLAH” Who have granted me all these graces to fulfill this work and Who supported me in all my life. To Him I extend my heartfelt thanks. It is a pleasure to express my sincere and deepest heartfelt gratitude to my “Doktorvater“ Prof. Dr. Uwe Götze for his kind supervision, continuous encouragement, valuable enthusiastic discussion and unfailing advice throughout the present work, as well as financial support during my latest period of study in Germany. He assisted in all matters, provided solutions to different problems. Prof. Dr. Uwe Götze supported and helped me during my learning period in Germany and writing this thesis. I am very lucky being one of his students. I would like to express my deep thanks to Prof. Dr. Dr. h.c. Jürgen Bloech - Georg-August University of Göttingen - for his kind acceptance to act as an examiner. I would also like to express my sincere thanks to Prof. Dr. Peter...
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