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Strategic Perspective for Uniliver

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CORPORATE COMMUNICATION PLAN FOR UNILIVER FOR THE YEAR JANUARY2011 – DECEMBER 2011

Introduction
Uniliver is a manufacturer of consumer goods which are sold via retailers, and operates as an international business with a dual HQ in both the UK and Holland.
This Corporate Communication Plan is a statement of its vision, strategic aims and priorities, an essential part of its policy and planning framework for the year January 2011 – December 2011. Its aim is to ensure that the day to day work focuses on priorities such as environmental and ethical issues and sustainability, products satisfaction through products innovation, but also to think about competing pressures and ways to increase revenues.

I. Analysis
Uniliver is trying to build its reputation as an organisation committed to:

* Environmental and sustainability issues

* Improving health and well-being

* Maximising values to create profits

II. Objectives
The objectives provide the overall course of the program and what should be achieved. Uniliver has got three objectives which will be stated in terms of program outcomes rather than inputs.

1. To encourage a challenging, worthwhile, and fulfilling work environment for our employees by building mutual respect, self-belief, and confidence in our personal relationships based upon commitments to truth, frankness, and competency; but also to provide tools to support constant delivery of the brand promised with every point of contact to reinforce brand experience.

2. To be an asset to every community we work in by undertaking thorough researches and developing programs designed to developing new products geared towards health , well-being and nutrition, but also by lending effort and support to worthy cases, encouraging efforts in the direction of making communities better places to live and work in.

3. To assume this demanding job in order to deliver a secure and liquid investment that provides attractive rate of return to our stakeholders.

III. Messages
According to Tench and Yeomans (2006),
“Messages assist the awareness and attitude-forming process. Publics who can repeat a message they have seen or heard are demonstrating that it has been received. They are also likely to have a view on it.”

The following messages to local communities, employees, and shareholders were identified.

1. Our potential to build a truly universal brand mainly depends on how well we understand and apply our organization’s identity.

2. Meeting the requirements of current generations, without putting at risk the needs of future generations are Unilivers’ mottos and priorities.

3. Increase well-being and market share by appealing to the responsible consumer.

IV. Publics

* Community Relations:

* Media

* Employees

* shareholders

V. Strategy
“Strategy provide the driving force, the “how to” Gregory (2000, p120)
Uniliver aims at building its reputation as an organisation committed to environment, sustainability and at the same time, developing a strong and ethical relationship with its suppliers, employees, and shareholders: The best company to work for, the best manufacturer to supply and be supplied by, and the most profitable company to invest money in. VI. Tactics
Uniliver decided to be committed to the community in work in, and have social and environmental impacts from sourcing, producing, distributing consuming to disposing. A campaign was therefore planned using a combination of high profile media and Community activists as well as employees, shareholders and lobbying in order to maximise its impact.

As there are different stakeholders, the tactics have been adapted to each major stake holders. Therefore, the tactics will be done by key stakeholders one at a time.

The key tactics from January 2011 and leading up 31 December 2011 are as follow:

* Investor Relations

* Group meeting with Investor Relations and the chief financial officer Jean Mark Huet for detailed budget submission and approval on the 5th of January.

* Group meeting with the Investor Relations mid-January to explain them the Living Plan; why it is important and how it would maximise profit and enhance Uniliver’s image.

* There will be a follow up with briefing materials send to Key stakeholders about the well-founded and different highlights of the corporate plan by end of January.

* End of April; send annual report on financial updates and financial plan for the new financial year.

* End of July briefing materials another update on the financial state and progress of activities to Investor Relations. At this stage, a review will be done to see how far things are being implemented and if the budget allocated is being on target.

* Update with Jean Mark Huet on evolution of the plan and financial status 20th of December. Make the evaluation of the year end activities.

* Employees Communication

* Inform employees via the intranet the new corporate communication plan (the HR delivery Model) objectives and expected outcomes beginning of January.

* A group meeting with Anderson Baillie Chief HR Officer and Keith Weed Chief Marketing and Communication officer beginning of January in order to ensure that the information is effectively received and to evaluate at what extend the relevant information penetrate the entire organisation .

* Send memos to all HR Directors confirming the discussed values, attitudes, and behaviour that are characteristic of the organisation at the Beginning of February

* One to one meeting with Jean Mark Huet to discuss budget sufficiency of funds to meet the department‘s requirements and expectations by end of March.

* Send a quality guide note to employees via the company intranet and their personal contact emails. Explain in the HR delivery Model what is needed from them in terms of success contribution and rewards, beginning of July.

* Meeting with Anderson Baillie to review the progress of the HR team and how corporate policies, strategies, and practices are progressing.

* Create a forum where employees can voice their concerns and offer perspectives; by using their creativity and knowledge.

* Set up suggestions box, and use the employees’ appraisals time to discuss their comments and suggestions. Twice a year one beginning of January and second one end of July.

* Public Affairs Relations

* Face to face meeting with Anne Milton MP and Parliamentary Secretary of state for public health to discuss product innovation and how it can contribute to not only boost consumers’ health, but also create more jobs and social security; meeting held at the beginning of January. * Setting the agenda on Radio five live with Miles parker, Deputy Chief scientific adviser for public health talking about the effects of body odour on children at puberty age. Beginning of February.

* Organise a briefing session with Unifier’s Professor Genevieve Berger Chief Research and Development Officer and Miles Parker, to brief about corporal hygiene for children at puberty age: how to avoid body odour and boost self-esteem and confidence.

* Invite journalists on this media list 0n 10 January. Refer to appendix for complete media relations list.

* Send press releases to different media to announce and invite journalist at the pre-launch and launch of “Dove for Boys and Girls” aged 8-15. See campaign plan for more details.

* 20 January, pre-launch of “Dove for Boys and Girls” campaign.

* 5 February launch of the actual campaign:

* Face to face meeting with Neil Thornton Director of Waste and Resources Programme and Delivery Transformation Programme to discuss about sustainability and environmental issues around 27th of February.

* Press conference with journalists announcing the commitment of Uniliver towards halving its carbon footprint by 2020. 15th March

* Briefing session with Professor Louise Fresco member of Uniliver Corporate Responsibility and Reputation Committee to discuss about Uniliver using 100% recycles raw materials in all its packaging.

* Media Relations

* Organise a press conference at the beginning of January.

* Give a one to one briefing to explain the up to date details of the upcoming e event end of January.

* Send back ground briefing to the media list about the event.

* Send invitation to all media relations and maintain contact.

VII. Timescale

* January:
5rh:
Group meeting with Investor Relations and the chief financial officer Jean Mark
Inform employees via the intranet

A group meeting with Anderson Baillie Chief HR Officer and Keith Weed Chief Marketing and Communication officer

10th:
Face to face meeting with Anne Milton MP and Parliamentary Secretary of state for public health
Send back ground briefing to the media list about the event.

12th:
Invite journalists on the media list

15th: Group meeting with the Investor Relations

20th: January, pre-launch of “Dove for Boys and Girls” campaign.

* February 5th
5 February launch of the actual “Dove for Boys and Girls” campaign.

Setting the agenda on Radio five live with Miles parker

10th:
Organise a briefing session with Unifier’s Professor Genevieve Berger Chief Research and Development Officer and Miles Parker

27th

Face to face meeting with Neil Thornton Director of Waste and Resources Programme and Delivery Transformation Programme March
5th
One to one meeting with Jean Mark Huet

15th March

Press conference with journalists

April End of April send annual report on financial

VIII. Resources
Operating costs
Distribution, administration, travel, production, seminars
£120000
Human
Overheads, expenses, salaries
£220000
Total cost of the campaign: £350000

IX. Evaluation
The evaluation is an ongoing process particularly in the behavioural change campaign so it is critical to constantly review all specific elements. There will be an evaluation every 3 months to see if the programme is being implemented and followed the way it should be.

The ongoing review is what will be carried out during the campaign. It is not planned at the end of all the campaign activity, but continuously all the way through. If certain elements of the campaign are not working as efficiently as expected in the planning stages, it can be re-focused to fit.

End
The end review will take place on the 28th of December after meeting with Financial Director the HR Director and the shareholders. the final results will be compared against the campaign objectives. To do this, the tactics for each objective will be analysed individually and critically.

X. Review
It will be an ongoing review throughout the campaign.

XI. CRISIS ISSUES AND MANAGEMENT PLACE
Risk is an inevitable part of some PR campaigns, so being thoroughly prepared in case a problem does occur is paramount

“THE DOVE FOR GIRLS AND BOYS” CAMPAIGN

* Analysis

Body odour creates low self-esteem

Bullying for having strong odour

Depression and loss of confidence

* Objectives

To allow children to start life with a good body hygiene from a younger age

Create a commitment to Dove from early age

* Messages

Never too young to feel fresh

Fell fresh and be cool

Publics

Boys aged 9-15

Girls aged 8-14

Parents

* Tactics

Organise a press conference on the campaign and sent it to the media list in the appendix beginning of January

Create a link to a new website launch for the context for boys and girls

Uncover the new link during a press conference on the 6th of January

Organise an online design context for the colour and shape of the Deodorant bottle for boys and girls. From beginning of January.

Offer vouchers for sport on shopping when buying adult Dove
Initiate free sample distribution with any Dove products purchase

Coupons of money off on any Dove products purchased

5th of February launch of the campaign: event day and awards for the winners of the context for the Bottle design with the press and stakeholders as guests

Timescale

The campaign will take a month from preparation to launch

From beginning of January till the 5th February see tactics for time frame

Resources
Operating costs £5000 Human resources: £10000

Evaluation
This will be done in accordance the number of hits on the website, the entry for the context and the coupons and discounts used during the campaigns; also the number of coverage in different news both newspapers and TV overages.
Review
It will be done with the overall review of the corporate campaign.

BIBLIOGRAPHY
Rogers, E., M., 2003. Diffusion of Innovation. 5th ed. New York, Free Press
Brokenshire, J., 2010. Ed Miliband rebukes Bob Ainsworth over 'legalise drugs' call guardian.co.ik . Dec 16 2010 available from: http://www.guardian.co.uk/politics/2010/dec/16/legalise-drugs-former-defence-minister [accessed 7 March 2011]
Combs, M., E. 2004 Setting the Agenda: The Mass Media and Public Opinion. Cambridge, Polity Press
Clement, M., Proppe, D., Rott, A., 2007, Journal of Media Economics: Do Critics Make Best Sellers? Opinion leaders and the success of books. Vol.20,2. Pp77-105 available from: http://www.citeulike.org/user/lyricalbliss66/article/6188967 [accessed 4 March 2011]
Curran, J., Smith, A., Wingate, P., 2004. Impacts and influences: Essays on Media Power in the Twentieth Century. London Routledge
Garsten B., 2009. Saving Persuasion: A Defense of Rhetoric and Judgment, 1st ed. London, Harvard University Press
Johnson, D., W., 2009. Political Management. Abigdon, Routledge
Peter Reynolds 2010 breakthrough in drugs debate conspiracy. Liberal conspiracy Dec 16, 2010 available from http://liberalconspiracy.org/2010/12/16/breakthrough-in-drugs-debate-as-mps-call-for-full-decriminalisation/ [accessed 7 March 2010]
Washington Post 2008, Opinion Leaders: the Circle of Influence, Washington Post Nielson online Netwiew available from http://washingtonpost.com/wp-adv/media_kit/w [accessed 4 March 2011]

Victoria Macdonald Health Channel 4 News
Thomas Moore Health Correspondent Sky News (British Sky Broadcasting) Lyndsay Moss Health Correspondent PA News Sharon Collins Health Editor Woman's Own
Leona Rix Health Editor Executive Woman
Nicholas Timmins Health Financial Times
James Meikle Health Correspondent The Guardian
Louisa Saunders Health Correspondent The Independent
Claire Higney Health Editor Daily Mirror
Lorraine Davidson Health Correspondent Daily Mirror
Jacqui Thornton Health Editor The Sun Sam Lister Health Correspondent The Times Rose Wild Health timesonline.co.uk
Tim Webb Healthcare The Independent on Sunday
Fergus Walsh BBC’s medical correspondent,
Adam Brimelow Health Correspondent BBC Social Affairs Unit (Radio)

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