...FUNDAMENTALS // Let’s Be Clear: How to Manage Communication Styles With all the talk about diversity and the ever-sopopular “four generations in the workplace,” it’s time for training professionals to not only focus their efforts on employees’ physical differences, but on their communication styles as well. By Jada Edmondson There are four basic communication styles: expressive, systematic, sympathetic, and direct. Our communication styles affect how others’ react to and perceive us. Knowing your communication style and knowing how to manage others’ communication styles can reduce conflict, increase productivity, and improve teamwork in the workplace. 30 | T+D | SEPTEMBER 2009 Generally, diversity training and seminars about generational differences seek to increase cultural awareness, reduce conflict, and promote teamwork. Being aware of cultural and generational differences can improve employee productivity, enhance the work environment, and contribute toward greater understanding of one another. Knowing how to adapt their communication styles to complement someone else’s style will enable employees to sustain productivity and create a harmonious work environment. Furthermore, recognizing your communication style can help you to understand how your actions are perceived by others. Centuries ago, the Greek physician Hippocrates studied people’s personality types. Instead of using basic terms that today’s researchers associate ...
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...Activity – Communication Style Self-Assessment On each line, read the 4 choices, and select (by placing a checkmark) the word or phrase that is most descriptive of you. There is no such thing as a ‘best’ style, so do not choose what sounds ‘best’. Choose one per line working from left to right, going across. 1.__ Like to analyze __ Like to interact __Like to Decide __Like to Explore 2.__ Objective __ Emotional __ Practical __ Visionary 3.__ Logical __ Encouraging __ To the Point __ Creative 4.__Consistency __ Spontaneity __ Determination __ Insight 5. __Order __ Cooperation __ Results __ Concepts 6. __Value details __ Bored with details__ Value facts __ Value ideas 7.__ Controlled __ Personable __ Action-oriented __ Dreamer 8.__ Composed __ Empathetic __ Quick __Intellectual 9.__ Cautious __ Enthusiastic __ Sensible __ Original 10.__ Formal __ Informal __ Motivating __ Inspiring 11.__Detached __ Sentimental __ Impatient __ Preoccupied 12.__Problem-solver__Supporter __ Implementer __Developer 13.__Data __ Feelings __ Plain talk __ Possibilities 14.__ Critical __ Moody __ Driven __ Distant 15. __ Truth __ Harmony __ Reality __ Change 16.__ Precise __Tactful __ Direct __ Complex 17.__ Value __Value __ Value __ Value Accurate past present future Time tables events events achievements ______Total ______Total ______Total ______Total Characteristics of the Four Styles of Communication ...
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...Communication Style Case Study Sherryanne Paul-John HCS/350 August 24, 2015 Brenda Harton Communication Style Case Study Everything that's said and done conveys a message that is labeled communication. From the verbal style using pitch and tone to nonverbal cues of body language and touch. The nurse-client communicative relationship should reflect the caring nature embedded in our profession, to achieve positive outcomes of our work. Boggs (2011) states, effective communication has been shown to produce better health outcomes, greater client satisfaction, and increased client understanding. This paper will show communication styles from a personal perspective and three other scenarios within the healthcare setting. The discussion will focus on why communicating effectively is important in health care and how the outcome of these interactions could improve staff relations and impact patient care. A Personal Perspective: The clinic has six RNs and one aide, two teams came together due to a department merger. Moral was low, control was lost and as a result, an "us versus them" mentality became evident from the onset. Everyone was in passive aggressive mode on a daily basis. Everyone had strong personalities. The tension was palpable. The team was split in half and with no team spirit and no team efforts the problem has never been solved. Now conflict is a natural part of a human relationship; however, unresolved conflict interferes with success in meeting goals (Boggs...
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...Bon Nelson Sibulan COMMUNICATION STYLES: Driver and Analytical Define and distinguish Communication Style from other communication styles: Communication Style is the window on how the world perceives you. It affects our relationships, career, and emotional well-being thus understanding your communication style, as well as the communication style of the people you work and interact with is important for an individual in order to be successful in business. Listed below are 4 Communication Styles: 1. Driver 2. Analytical 3. Expresser 4. Relater Both Driver and Analytical Style of communication are more “Reserved” than Expresser and Relater Style of communication which are more “Open”. However, Driver Style of communication is more “Direct” than Analytical which is “Indirect”. To further distinguish, table below identifies specific traits of individuals who strongly practice each communication style: What are the Verbal Cues for Each Style: “What can we expect from their presentation?” “What can we expect from their presentation?” Driver Style of Communication is often practice by individuals that are Action and Result Oriented. Thus they are most concern and focus on the bottom figures or the end result. “That’s a great recovery. How did you it?” “That’s a great recovery. How did you it?” Analytical Style of Communication on the other hand is often practices by individual that are Process Oriented. Thus they prefer to communicate about systems...
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...Learning Team Communication Style Case Study HCS/350 Learning Team Communication Style Case Study Successful communication skills are essential to achieve a positive work environment. Words should be carefully chosen to communicate a message of trust, respect, and teamwork. Sometimes in the quest to communicate with co-workers, it becomes difficult to use the right words and tone. The words they use and the way in which they are delivered to the delegate make the difference between a successful and a frustrating episode in delegation (Hansten & Jackson, p. 278). In this paper, our team will review three case studies. The case studies show different communication styles. These styles include: aggressive, passive or nonaggressive, and assertive. The team will examine what took place between the delegator and the delegate in each case study, explain the communication style, and discuss the consequences. Case Study One For the first case study, Robin, a psych nurse, is communicating in an aggressive style with the nurse’s aid, Rashad. She is rude and condescending to Rashad’s words. In return, Rashad remains quiet: a passive response. Rashad’s thoughts are passive aggressive and could not be read by others. At first, Rashad was passive by sitting quietly and not speaking, but had thoughts of future passive-aggressive behaviors to retaliate against the nurse. Aggressive and passive-aggressive communication lays the ground work for tension-filled...
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...Communication Style Case Study Daneal Dobbs NUR/350 David Catoe Communication Style Case Study Communication in the workplace is imperative for good patient outcomes. Not just any communication will do, though. Effective communication is key in forming positive relationships with staff and patients. Being respectful, kind and specific with communication techniques will benefit all who are involved. Noneffective communication, on the other hand, can do more harm than good. This paper will focus on three scenarios as well as a personal scenario and the type of communication that is used. Scenario one involves Rashad, who is an aide and Robin, who is a staff registered nurse (RN). Rashad and Robin are attending a staff meeting, and Rashad speaks about his role as an aide and how he tries to anticipate the needs of the patient. Robin quickly lets him know that he is only an aide, and he needs just to do what he is told. Rashad did not voice anything else but rather sat quietly plotting his revenge against Robin (Hansten & Jackson, 2009). Robin’s response to Rashad was aggressive. Rashad’s initial response to sitting down and be quiet was passive, but his quiet plotting for revenge is passive/aggressive. Passiveness in Rashad’s case probably prevented an outburst or argument in the middle of this team meeting. Unfortunately, he is sitting quietly planning revenge on Robin. By not saying anything else, Rashad is exhibiting passive behavior but the plotting...
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...Identify your communication style Direct: Low expressiveness & High assertiveness * They tend to tell others what to do instead of asking others what they think should be done. * They are focused on achieving something rather than morally correct. * They use very few words and look cold to others * They expect the others to learn fast and would not like to repeat. They do not mean anything in personal but are cautious about time * They like to keep business and personal separate. The do not like to discuss about their family Points to remember: * These people need to use caution to avoid appearing dictatorial or cold. * Need to practise some listening skills Spirited: High expressiveness & High assertiveness * They are full of grand ideas and hyperboles that tend to be very persuasive to others at first. But they are not good at discussing the steps and processes * They tend to go off in a different tangent and like to interject anecdotes in order to demonstrate or drive home a point * Remaining focused on a particular topic, managing time will be a challenge for these people. Points to remember: * Spirited people find hard to stick to an agenda or topic. Need to be remembered about the issue on hand. Systematic: Low assertiveness & Low Expressiveness * They focus more on facts and figures rather than opinions and possibilities * They like communication with tangible evidence * They are uncomfortable...
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...COMMUNICATIONS STYLE INVENTORY This is an informal survey, designed to determine how you usually act in everyday related situations. The idea is to get a clear description of how you see yourself. On the answer sheet, circle A or B in each pair of statements below, which shows the one that MOST, describes you. 1. A) I’m usually open to getting to know people personally and establishing relationships with them. B) I’m not usually open to getting to know people personally and establishing relationships with them. 2. A) I usually react slowly and deliberately. B) I usually react quickly and spontaneously. 3. A) I’m usually guarded about other people’s use of my time. B) I’m usually open to other people’s use of my time. 4. A) I usually introduce myself at social gatherings. B) I usually wait for others to introduce themselves to me at social gatherings. 5. A) I usually focus my conversations on the interests of the people involved, even if that means straying from the business or subject at hand. B) I usually focus my conversations on the tasks, issues, business, or subject at hand. 6. A) I’m usually not assertive, and I can be patient with a slow pace. B) I’m usually assertive, and at times I can be impatient with a slow pace. 7. A) I usually make decisions based on facts or evidence. B) I usually make decisions based on feelings , experiences or relationships. 8. A) I usually contribute frequently to group conversations. B) I usually contribute infrequently to group conversations...
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...University of Phoenix Material Communication Styles Worksheet You spent the past few days exploring the resources available to students at University of Phoenix, and you want to share what you learned with a friend who is interested in enrolling. Write a 150- to 200-word e-mail to your friend summarizing the resources available to students. Hey Lizette I wanted to tell you about all the great resources that are available to students at the University of Phoenix! One thing I like about this school is the great resources online, especially the online school library. In the library you can find all sorts of help. They have a whole section for you to get help on your writing skills and grammar skills. They have everything from videos tutorials to small game writing grammar quiz games. They also have a math department that helps you improve on your math skills and it's called the "Center for Mathematics". In the "Center for Mathematics" you can find live online tutoring! Which means that you will have someone online there with you tutoring you and if you have a question, you can submit your question right there and then and the tutor will answer it. In the University Of Phoenix online library you can also find a program tool called "River point Writer" this tool helps you format your papers. If you feel that you need more help on your writing skills, grammar skills, math skills or anything else the online website has a "Program Section" where you can enroll into free...
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...Associate Level Material Appendix A Communication Styles Worksheet You spent the past few days exploring the resources available to students at University of Phoenix, and you want to share what you learned with a friend who is interested in enrolling. Write a 150- to 200-word e-mail to your friend summarizing the resources available to students. Hey Jim, How are you doing? How’s the family? I have been doing awesome and the family is well. So what’s this I hear you are thinking of starting back to school here at the Univ. of Phoenix? I think it’s a good idea. Not to mention the Univ. offers so many great resources. They have this one link called the Center for Mathematic Excellence, it offers a review of math concepts, study tips, test tips, worksheets, and even tips for math anxiety which we both know I suffer from..LOL. They also offer free access to a math coaching service. Another resource they offer is the Univ. Library it has so many books, articles, tutorials and other resources right at your fingertips so you don’t even need to leave the house or the couch if you don’t want to. They have this one thing called the Center for Writing Excellence it offers free resources, like help with writing, grammar, plagiarism, and tools to help with things like citations. The CWE even offers you a review and feedback on papers you have already written before you submit them. I hope I have given you some helpful information that will encourage...
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...University of Phoenix Material Communication Styles Worksheet You spent the past few days exploring the resources available to students at University of Phoenix, and you want to share what you learned with a friend who is interested in enrolling. Write a 150- to 200-word e-mail to your friend summarizing the resources available to students. Hi Susan, I’m so glad you’re interested in enrolling at U of PHX also. I have some amazing things to tell you about their wonderful resources that are available to the students online and on campus. Perhaps you need to boost your research or paper-writing skills or learn how to use a particular software program. Well you’re in luck because they offer that here in the phoenix connect center of their online program. Maybe you're a little rusty on your math skills or simply need a quiet place where you can concentrate. They have that also and tutorials to help you with whatever needs you might have. Workshops and live labs will improve your skills and answer any questions. Forum’s to connect with other students and see how their experiences are going. Virtual Organization’s that allow students to take the theories learned in class and apply them in realistic settings with realistic data to solve real-world problems Trust me you’ll love it here!! Sherria You asked your facilitator to review your e-mail draft. She liked what you wrote...
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...University of Phoenix Material Communication Styles Worksheet You spent the past few days exploring the resources available to students at University of Phoenix, and you want to share what you learned with a friend who is interested in enrolling. Write a 150- to 200-word e-mail to your friend summarizing the resources available to students. Anisha, I remember that you mentioned that you are interested in enrolling into a college. Here is some information that I hope helps you make your decision. The University of Phoenix offers financial aid, a variety of courses online or on campus. It is nice to do the online classes because you can make your own schedule and make it work with your school assignments. There is a lot of resources available to use through your E-Campus website such as classroom tab and the library tab. It is also great that you don’t have to dress up for class. You still have classmates and instructors that you can chat with but will not meet in person. You have your family and friends to give you the support when enrolling into college. I hope my information helps you make your decision to enroll into college courses online and better yet join me at University of Phoenix and we can study, and help each other with assignments. Talk to you soon, Anisha Elizabeth. You asked your facilitator to review your e-mail draft. She liked what you wrote and asked you to write a summary to post in the class forum for the other students to read...
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...Question 1. Write a 150- to 200 word e-mail to your friend summarizing the resources available to students. Hey xxxxxx, Let me tell you about the University of Phoenix that I just recently started to attend. I know you have been looking for a great online university and I have to say I think that this is one of them. When I contacted the University I was immediately impressed with the quick response I received from my advisor. We had a few phone calls and filled out some paperwork and I was enrolled and ready to begin my quest of getting my degree. I thought the process would be a lot more work but the advisor made it so simple and informative. University of Phoenix have a lot of options to offer you through their programs and degrees. I was very impressed with the online capabilities we have as students and how supportive all of the facilitators have been. When you become a student you have a wealth of information available to you. The online site has everything detailed so that it is easily used. Available to you is a library that is amazingly resourceful. Also you have lots of other resources available to you such as the resource center, CWE, CME, student workshops and even student labs. If you are looking for a great online University this is one worth checking out. Let me know if you want more information. Katherine Question 2. Write a 150- to 200 word summary for your class of the resources available to students. Classmates: I would...
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...LIFT EV'RY VOICE AND SING Also known as "The Black National Anthem" by James Weldon Johnson Lift ev'ry voice and sing, Till earth and heaven ring. Ring with the harmonies of Liberty; Let our rejoicing rise, High as the list'ning skies, Let it resound loud as the rolling sea. Sing a song full of the faith that the dark past has taught us, Sing a song full of the hope that the present has brought us; Facing the rising sun of our new day begun, Let us march on till victory is won. Stony the road we trod, Bitter the chast'ning rod, Felt in the days when hope unborn had died; Yet with a steady beat, Have not our weary feet, Come to the place for which our fathers sighed? We have come over a way that with tears has been watered, We have come, treading our path through the blood of the slaughtered, Out from the gloomy past, Till now we stand at last Where the white gleam of our bright star is cast. God of our weary years, God of our silent tears, Thou who has brought us thus far on the way; Thou who has by Thy might, Led us into the light, Keep us forever in the path, we pray. Lest our feet stray from the places, our God, where we met Thee, Lest our hearts, drunk with the wine of the world, we forget Thee, Shadowed beneath thy hand, May we forever stand, True to our God, True to our native...
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...Different Styles and Communication in the Workplace Mary Ward Organizational Communications Professor Frank Prihoda As people grow up and enter the work environment they come to realize the many cultures and style amongst their co-workers. We first need to understand the concept of communication style and its effects on interpersonal relations. Once we understand the concept than we can realize the benefits that we can derive from understanding of communication styles. We can define communication styles by the way people received impressions on how we present ourselves to them and our actions toward them. The person that we are communicating to doesn’t know what are inter most thoughts or feelings, so they have to judge us by our appearance and how we present ourselves. “Each person has a unique communication style. By getting to know your style, you can achieve greater self-awareness and learn how to develop more effective interpersonal relations with coworkers. Accurate self-knowledge is truly the starting point for effectiveness at work. It is also essential for managing the three key relationships: relationships with self, with another person, and with members of a group. If your career objective is to become a supervisor or manager, you will benefit by being more aware of your employees’ communication styles. Job satisfaction and productivity increase when employees feel that their leaders understand their personal needs and take these into consideration.” (Gates...
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