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Swatch Digital Impact Issues

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Swatch digital impact issues

Swatch is a brand name for a line of wristwatches from the Swatch Group, a Swiss conglomerate with vertical control of the production of Swiss watches and related products. In 1984, Swatch was conceived and it was introduced to the market in Switzerland in March 1985.

Swatch uses several software like Microsoft office, Adobe Creative Suite and other more technical software for the watches design and production.

Swatch has its own website: http://www.swatchgroup.com where a lot of information is available:
• The investors
• The job seekers
• The customers
• The media and press.

This website is very integral because it brings together many actors of the company.

The website is also offering the “Swatch Group Info Service” which allows everyone to get information easily and efficiently about all the services of the company.

Swatch is also present on Facebook, Swatch Watches has more than 650000 fans around the world and has a special page for every country, for example Swatch Türkiye has 220000 fans.
Swatch is also on Twitter.

Swatch has also a smartphone application:

Swatch uses the main social networks for its communication, the creativity is a pillar for Swatch and its communication has also to be creative, the digitals tools of today offers to Swatch a lot of way to develop his image through the world.

Swath communication:

In its communication Swatch put the environmental question at the first plan:

“Environmental and Safety policy environmental protection is a high priority policy within Swatch Group and has been part of its guidelines for decade” (2010 annual report)
Swatch has many axes of action to prove that its environmental concerns are not only on the paper:
• The energy consumption by floor space
• The electricity consumption
• CO2 emissions reduction
• Waste management
• Battery recycling
• Use of water
These measures are very strict and are representative of the Swiss tradition of excellence. That’s very important for Swatch to insist on this aspect to build a strong image of a respectable company.
So that’s a particularity of this company, there is no gap between what the company says and what the company does.
For the crisis communication, the company have no problems and the economical crisis has no impact, the results of the company are even better, so for the moment there is no example of the communication of the Swatch group in time of discord.
The internal image of Swatch is also good, if we consider the website glassdoor.com:

The Company Social Media:

Swatch is present on three main websites:

• Facebook
• Twitter
• YouTube

Swatch is very active on the social networks; this is an important part of the marketing strategy. The two main purposes are clear: make the products visible and know what the consumers think about it, that’s quick and efficient.

FACEBOOK:

Swatch shares information on Facebook, people who like the page are informed of the latest news about products or the brand.
Swatch Watches owns a lot of fans:

But the Swatch strategy on Facebook is also based on an individual page for any countries of the world that represent a special market, as Turkey for example, the Swatch Türkiye page own also a big number of fans:

This aims to target specially the consumers of different countries who have not the same language, the same way to think and the same consumption habits.

TWITTER:
The Twitter strategy has not big differences with The Facebook one:

It is the same system, they share “twits” but the number of “followers” is not as elevated as on Facebook.

Concerning the censure, all this pages have moderators but everyone is free to comment, if it is not disrespectful.

YOUTUBE

Swatch has also a channel on You Tube, to show all the event relative to the brand like sponsored sportive events, brand events or press conferences:

To conclude on this aspect, Swatch has a good use of the social media, it is an integrant part of their strategy, they have completely understand the advantages of this kind of communication.

The new tools available for collaboration to Swatch:

Swatch already has made an application for smartphones called “Swatch Watches”:

This application allows the users on one hand to find places where they can buy Swatch products, anywhere on the world. On the other hand it allows discovering the new collections of the brand.

For me this apps is not enough performing, I suggest several modifications and ameliorations:

• Allow the customer to custom his Swatch Watch (In a possible way to manage)
• The customer could after that pay his Swatch online and get it at home few days after. To achieve that Swatch must create a platform on internet accessible to smartphones in order to simplify the commands, the customer will be glad to create his Swatch Watches and if he can pay online in a secure way, the demand of Watches will raise, only a reorganization of the platform distribution is needed, in case of success the sales will highly improve!

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