...Waitrose: How to Be Better? By Boyang Yu (P12005387) 4th March 2014 Module: Service Operations Management Tutor: Martin Beckinsale Acknowledgments The author would like to express appreciation to his tutor Martin Beckinsale for valuable, constructive critique and support during writing this report. Special thanks to Xinzhu Hu for her valuable ideas and comments during the writing progress. Besides, the author would like to take this opportunity to thanks George Kokkinidis and Martin Beckinsale’s passionate lectures. In addition, the author would like to thank the Kimberlin Library for the empirical data. I Summary The rapid development of supermarket industry resulted in fierce competitiveness among various companies. Therefore plenty of companies began to realise the significance of service and have launched a variety of innovative service models in order to gain a competitive advantage in the era of service-oriented. This report started from theories of service concept and service operation management and analysed the supply chain and customer order system of Waitrose, a UK supermarket. This report is aimed at building a new and deeper awareness of customers to Waitrose and help its operation management to be more advanced, more completed and more professional. After researching and analysing, the author found that Waitrose owns a mature and profound supply chain of pig meat. However, Waitrose relies too heavily on its own brands. Key Words: Supermarket...
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... PAGE 1. Introduction 2 2. Strategies of Waitrose 3 3. Value Chain of Waitrose 3 4. SWOT analysis of Waitrose 10 5. Conclusion 12 6. Recommendation 13 7. Reference List 14 Internal sources of competitive advantage in Waitrose 1. Introduction: Waitrose is a chain of up-supermarkets as grocery retailer in the United Kingdom. Waitrose was found by Wallace Waite, David Taylor, and Arthur Rose in 1904. In 1908, "Waitrose" as a grocery store name was formed. Waitrose including 10 grocery stores and 160 employees has been acquired by the John Lewis Partnership that is a famous UK retailer owned by its employees since 1937. (Oppapers, 25th April 2008) In 1955, the first Waitrose supermarket was set up. Now Waitrose is the sixth largest supermarket in UK that has 241 branches, 18,000 stock lines, and owns about 4.3% grocery market share in UK. Waitrose has a very good reputation and image because its products are quality, freshness, provenance, and safety, its good customer service, and good home delivery service that are the reasons why there are lots of loyal customers and new customers. (John Lewis Partnership, 2010) Waitrose supermarket is a luxurious supermarket because it provides high quality, fresh goods...
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... 2 Waitrose Overview 2 Resources and Competences 3 Porter’s Five Forces Analysis 5 Level of Competition 5 Threats of Substitutes 6 Threat of Entrants 7 Bargaining Power of Buyers 8 Bargaining Power of Suppliers 8 SWOT Analysis 9 Waitrose Supply Chain 10 Waitrose Value Chain 11 Primary Value Chain Activities 12 Inbound logistics 12 Operations 13 Outbound Logistics 13 Marketing and Sales 13 Services 13 Support Value Chain Activities 14 Procurement 14 Technology Development 14 Human Resource Management 14 Firm Infrastructure 14 Conclusion 14 Bibliography 16 Appendix A 18 Appendix B 19 Appendix C 20 Appendix D 21 Appendix E 22 Introduction As a continuation of the analysis provided in Coursework 1 on the Stamford Waitrose Branch and the Waitrose Company, using PEST(EL) analysis, on the external influences that affect its business. The analysis in this paper focuses on how the branch and Waitrose as company employs Supply Chain Management, Porter’s Value Chain and Porter’s Five Forces business process models to contribute to their position within the highly competitive UK grocery business. To distinguish itself from other leading supermarkets Waitrose employ...
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...what people think but why they think it. It’s about getting people to talk about their opinions so you can understand their motivations and feelings. Quantitative Quantitative research is about asking people for their opinions in a structured way so that you can produce hard facts and statistics to guide you. To get reliable statistical results, it’s important to survey people in fairly large numbers and to make sure they are a representative sample of your target market. Waitrose SWOT analysis (Sourced from: http://www.mbaskool.com/brandguide/lifestyle-and-retail/13211-waitrose.html) The picture above shows the SWOT analysis of Waitrose. It shows all the strengths the company has the weaknesses, opportunities and threats. It lists a number of strengths which will have been taken from primary data; the primary data would have also shown any weaknesses and the opportunities they can get. Also they would have seen threats when looking at reports (reports are a form of secondary data). Also Waitrose ask customers if they will fill in the questionnaire which ask qualitive and quantitive questions, this shows what customers are liking and not liking and what they want to see in store and...
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...DRAFT The Waitrose Modular MBA in Retailing Management Waitrose Stores and its Key Management Decisions Waitrose A Guide for Trainee Graduate Retail Managers and Middle-Level Managers March 2003 by http://www.andidas.com/ Contents: Abstract Terms of Reference Introduction UK Grocery Market Waitrose History Waitrose Strategy Waitrose Location Map: Waitrose Stores in the UK PEST Analysis, Grocery Industry Waitrose Ansoff Matrix Waitrose SWOT Analysis Importance of Store Location Site Evaluation Market Segmentation Introduction to Own Brands Own brands pricing and economies Popular Own Brand Categories Central Control Local Variation UK Online Market Online Target Market Benefits of Online Shopping Technical Issues Success Evaluation of the Online Activity Conclusion Bibliography & References Appendix 3 3 3 4 5 5 6 7 8 10 11 13 17 17 20 21 22 21 22 24 25 26 26 28 28 29 30 ff 2 Waitrose - Key Management Decisions http://www.andidas.com/ Abstract Waitrose’s differentiation strategy, and its competitive industry were analysed. The selection of the location can be identified as one of the most influential decisions in the life of a store. Various methods are described in order to help identify the most suitable location. Factors influencing the selection of the Waitrose in Kingston are identified. Own brands are important products because they give retailers high level of control of these products and generally have a higher profit margin. The merits and...
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...DRAFT The Waitrose Modular MBA in Retailing Management Waitrose Stores and its Key Management Decisions Waitrose A Guide for Trainee Graduate Retail Managers and Middle-Level Managers March 2003 by http://www.andidas.com/ Contents: Abstract Terms of Reference Introduction UK Grocery Market Waitrose History Waitrose Strategy Waitrose Location Map: Waitrose Stores in the UK PEST Analysis, Grocery Industry Waitrose Ansoff Matrix Waitrose SWOT Analysis Importance of Store Location Site Evaluation Market Segmentation Introduction to Own Brands Own brands pricing and economies Popular Own Brand Categories Central Control Local Variation UK Online Market Online Target Market Benefits of Online Shopping Technical Issues Success Evaluation of the Online Activity Conclusion Bibliography & References Appendix 3 3 3 4 5 5 6 7 8 10 11 13 17 17 20 21 22 21 22 24 25 26 26 28 28 29 30 ff 2 Waitrose - Key Management Decisions http://www.andidas.com/ Abstract Waitrose’s differentiation strategy, and its competitive industry were analysed. The selection of the location can be identified as one of the most influential decisions in the life of a store. Various methods are described in order to help identify the most suitable location. Factors influencing the selection of the Waitrose in Kingston are identified. Own brands are important products because they give retailers high level of control of these products and generally have a higher profit margin. The merits and...
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...Company Logo Presented by: Jigar Mehta-21 Rahul Prakash-35 Pavan Singh-50 Omkar Borle-53 Contents 1 Industry Overview Company Overview Competitors Strategic Groups Core Competencies Resource Based View Activity Based View Five Forces Model & Value Net SWOT Analysis Adoption Of Strategies Financial analysis & Recommendation 2 2 3 4 5 6 7 8 9 10 11 Industry Overview U.K 11% of all VAT-registered businesses in the UK are retailers. 70% of UK retail is Organized and 30% is Unorganized. The retail sector generates almost 8% of the Gross Domestic Product of the UK. The retail industry employed 2.9 million people, as at the end of September 20. Supermarkets dominate the UK food retail market, with 56.0% of sales. 3 Company overview Tesco¶s is a United Kingdom based international supermarket chain. It is the largest British retailer both by global sales and by domestic market share. Established in 1924. Tesco is the third-largest retailer in the world next to Wal-Mart, Carrefour and is operating around 2,440 stores and employing over 4,00,000 people www.Tesco.com is recognized as the world¶s largest online grocer, with a customer base of little less than 1 million and more than 250,000 orders a week. Tesco¶s market share of UK retailing is 12.5%. 4 Company overview Tesco has moved into areas such as clothes, consumer electronics, consumer financial services, internet services, consumer telecoms and gas stations. Tesco now controls over 30% of the grocery...
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...Introduction 3 SWOT 4 Strengths 4 Weaknesses 8 Opportunities 8 Threats 9 Rank and prioritize 10 STP 11 Entering New Markets 13 1. Japan 13 2. China 15 Products 15 Place 16 Promotion 17 Positioning 18 Conclusion 18 Executive summary John Lewis is currently in a very strong position, possessing a committed workforce, enviable brand equity, and strong growth. The long term growth horizon, however, is limited by the prospect of saturation in the UK market. In this report, we examine the case for, and execution strategies for, international expansion. We focus on two large countries where this strategy could be especially profitable: China and Japan. We conclude that China holds excellent prospects for John Lewis and we therefore recommend expansion. Our recommendation for expansion into Japan is more qualified, but we believe that an expansion there would also be profitable. However, market constraints in this country lead us to caution that a more thorough analysis may be prudent before any action is taken. Introduction The John Lewis Partnership is one of the UK’s leading retail businesses with 29 John Lewis department stores, 8 John Lewis at home stores, johnlewis.com, 246 Waitrose supermarkets, 31 Waitrose convenience stores, waitrose.com and business to business contracts in the UK and abroad. John Lewis and Waitrose are two of the strongest retail brands in the UK. John Lewis manages upmarket, large department stores while Waitrose is a chain...
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...tutor | Dinesh Nanayakkara | Time | Monday | 1pm to 2pm | Content 1. Introduction 3 2. Situational Analysis 4 2.1 PEST Analysis 2.2 SWOT Analysis 2.3 Current IMC Analysis 2.4 Competitors Analysis 3. Marketing Strategies 9 3.1 Marketing strategies 3.2 Target Market 3.3 Campaign Objectives 4. Campaign 11 5.1 Theme, Message and Brand Values 5.2 Promotional Tools 5.3 Campaign Budget 5.4 Schedule 5.5 Evaluation 5. Appendices 17 6. References 23 1. Introduction Lidl was founded in Germany as a grocery wholesaler in 1930. Its first shop in the UK opened in1994 and has grown to over 500 shops. This report outlines Lidl’s Integrated Marketing Communications (IMC) plan to raise brand awareness, customer satisfaction and to increase the company’s market share. It is also the start for a new era by introducing an online shopping service which is absolutely crucial to stay competitive in the UK’s grocery industry. Furthermore, by extending Lidl’s Deluxe range the company is responding to the shift in buyer behaviour where more and more middle income shoppers are going to Discounter because of the current economical situation. This report is divided to three parts. The first part shows the PEST, SWOT, Competitors analysis and an overview of Lidl’s current IMC strategy which reflect the company’s current situation. In the second part, this paper outlines...
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...the competitive environment. Marketing is a coordinated process, which makes the best use of available resources to present a product proposition to a target market in order to attain objectives, and then evaluating how successfully this has been done. According to Malcolm McDonald, it is the management process, which identifies, anticipates and supplies customer requirements. According to Quinn (1980) ‘Strategy is the pattern or plan that integrates an organization’s major goals, policies and action (s)...into a cohesive whole’ The business model used to assess the marketing strategies and …is Tesco, Which is one of the largest `retailers in the world. Strategic evaluation tools such as PESTEL, Porter’s Five Forces, and SWOT and value chain analysis have been used by researchers to achieve this aim. Company overview Tesco is among the largest food retailers in the world with revenue in excess of £54 billion in 2009 and employing over 530,000 people. They operate approximately 6,784 stores in 12 countries around the world. The company operates primarily in the USA, Europe and Asia and their Head Office is based in Hertfordshire, UK. According to Data monitor (2012), the commercial network portfolio of Tesco comprises: over 1,547 Express stores which sell approximately 7,000 products including fresh foods at suitable localities; 192 Metro stores which sell a variety of food products in town and city centres; and 481 superstores which sell both food and non-food items including...
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...Aldi and Sainsbury Grocery store is a shop which the main product sold primarily food HISTORY OF GROCERY SOTRES . They hold an extremely significant value in consumer lifestyle. This essay will compare strengths and weaknesses between Aldi and Sainsbury. Aldi Aldi is a private company which was founded in Essen, Germany 1946 by Karl and Theo Albrecht. Aldi is now a leading worldwide discount supermarket chain with more than 8,500 stores in more than 15 countries. After several years, the owners separated Aldi into Aldi Nord, which operates shops in the north of Germany, and Aldi Sud, which operate the south and the UK. Karl took the Aldi Sud (South), and his brother Theo took the Nord (North) (Rudolph, 2011). Moreover, in times of economic depression were consumers are caring more about the price. Aldi to took advantage of the depression with it being one of the leading supermarkets that offer discounts and lower prices than the main stream supermarkets. This strategy also known as razor strategy was very effective in the UK because when the economic depression hit Europe people felt the need to save and cut down expenses and restore to cheaper options. Aldi before depression. this below shows the number of the shops for people who want to save money for food for , which allows them to offer the best quality products at low prices (Haberer, 2008). According to Mirror Magazine “Aldi won the award of supermarket of the year, and this award for second year in a raw...
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...Strategy Information Management | | | In this report We will talk about an overview of Porter’s five forces and its implication in Wn Morissons. Then, we will analyse how the SWOT analysis is operated in our company and how it uses information technology to gain competitive advantage on their competitors. | | KTT | 10/19/2011 | | Assignment of Strategic Information Management Using Porter’s five forces of competitive advantage select a company and critically examine the characteristic of the market in which the company operates. How will your company use information system/information technology to gain competitive advantage? Business administration-semester4-August 2011 By KTT Submitted to On 19th October 2011 To Table of Contents 1- Introduction 3 2- Porter’s five forces in an overall views 5 3- Porter’s five forces in Wn Morissons 9 4- Morissons’ SWOT Analysis 12 5- Information technology at Morissons 14 6- Recommendations 15 7- Conclusion 16 8- References 16 1- Introduction Retail is a sector of the economy, which is involved in companies and individual, engaged in the trading of finished goods to end user customers. Wm Morissons like Tesco or Asda is one of those retail companies. Nonetheless, Morissons is actually a Public limited company (PLC) founded in 1899 and specialized in retailing groceries and consumer goods with mostly grocery...
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...English Wine Week Direct and Digital Marketing Plan Team Sunflowers - Team code 2114-03. Team code 2114-03. Executive Summary For English Wine Producers we propose the following objectives to get the most out of their English Wine Week: • • • • Increase the number of visitors attending the vineyards during the week To sell at least 65,000 bottles throughout the week To create a functional database upon which consumer data can be used in the future Increase awareness of the week through promotional activities A specific action plan is set to meet the objective targets. All activities will be through off-trade retailers and targeting consumers in the ABC1 categories predominately in the South East of England. Due to targeting these consumers we aim to create a premium perception of our product to take advantage of slumps in sales of Champagne. We aim to generate a vibe of interest from our campaign, advertising and events in which people want to get more involved with wine and events orientated around it. For instance through our created app GPS will locate local wine events, vineyards and merchants that sell English wine, and customers will be able to use this at will. Currently English wine have 1785 consumer details from details given to them from vineyards. Database software will be purchased so that EWP can collect data from their consumers so that in the future they are able to retain the consumers. The media which will be used has been selected as we feel that...
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...WILKINSON INTRODUCTION Wilkinson Company history begins about 83 years ago, started by James Kemsey Wilkinson as a family business, consisting in a small shop in Leicester. After about 2 years, followed the opening of the second store, in 1969 reaching up to hold more than 28 stores and the annual turnover was £ 2.4 million. In 1973, appeared the first own brand product Wilko closely followed by 23 other products belonging to the company. In the 90's the company selling over 13,000 products and have in its portfolio over 24 million consumers. In 2000 there were already 246 Wilkinson stores all over the UK and in 2003 thus achieving an annual turnover of £ 1 billion. In 2010 the company proposed that by 2013 have 500 stores in UK but due to economic problems and taking into account the effects of the global crisis Wilkinson company stopped expansion and focused on maintaining the over 370 stores that currently holds. (Wilkinson,2013) Company's vision is : ,, Extraordinary everyday shopping in the heart of the community’’ and its mission is how the company operates with passion and respecting their values in order to achieve this vision. (Wilkinson,2013) Regarding the products it sells, the company offers a wide range of products for home: from furniture, garden products, kids toys, stationery products, decorations, health & beauty products and addressing all categories of persons, regardless of age, gender, income or education. Wilkinson has over 23,000 employees dedicated to it...
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...Competitve Analysis for Tesco. Introduction This is a group report for the 221BSS Business Management module. The purpose of this report is to look at an organisation in an industry and complete a stragetic analysis for the chosen organisation. The organisation that we chose was Tesco and we decided to carry out a competitve analysis, recommending a suitable course of action bearing in mind the possible implementation difficulties. Primary Research. There were two parts to the primary research we carried out. We conducted both questionnaires and a focus group. The questionnaires was given out to people at random to find out which supermarkets they visit, why and what would encourage them to start shopping at Tesco. The results came from a variety of people giving an almost equal amount of males and females (see fig.1), although most of the results were from residents in Coventry. As Coventry has two universities a lot of the people who were questioned were people aged 18-30 (see fig.2). The results of the questionnaire showed that the vast majority of people shopped at Tesco and Sainsbury’s (see fig.3). Asda is Tesco’s main competitor and was amongst the supermarkets people least visited despite it being voted the cheapest supermarket for over a decade. This could possibly be because Asda does not satisfy all the main reasons people look for in a supermarket. The results showed the main reason people chose a supermarket was because of its location which may be because...
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