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Tamara

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Ch 1 Vocabulary Terms

Communication-is the process of creating and exchanging meaning through symbolic interaction

Context-is the situation in which communication occurs.

Appropriateness- is what is suitable for a specific situation.

Role-is a part played in a specific situation.

Norm-is a stated or implied expectation.

Standard-is an established level of requirement or excellence.

Competent Communicator- is someone who incorporates knowledge, attitude, and skill into his or her communication to communicate effectively and appropriately.

Task Skills- are the communication skills needed to do a job, complete a task, or reach a goal effectively.

Relationship Skills-are the communication skills needed to nurture and maintain goodwill with people.

Organization-is a number of people with specific responsibilities who are united for some purpose.

Culture-is the set of life patterns passed down from one generation to the next in a group of people.

Organization Culture-is how an organization thinks, what it finds important, and how it conducts business.

Culture Shock-is the confusion or anxiety that sometimes results when people come into contact with a culture different from their own.

Social Responsibility- is an obligation or willingness to work toward the well being of others.

Conflict-is the struggle between two or more parties who sense interference in achieving goals.

Chapter 2 Vocabulary Terms

Transactional- is a process that involves an exchange.

Sender-receiver- is the person who sends a message to someone.

Receiver-Sender- is the person who receives, or believes he or she has received, a message.

Message- is the information that is exchanged between communicators.

Channel- is the

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