...Assessment Task 2: Project Customer Service Improvement Part A: Develop and send an agenda prior to the meeting In order to prepare the agenda you will need to plan the meeting, as well as conduct the research as indicated above to inform your ideas. Use the agenda template includes below to develop your agenda. You will assessed on whether you have included all the required information in your agenda, as well as whether you have used simple and clear language that takes into account social and cultural diversity. Once you have developed your agenda, email it to the team members involved in the team meeting. Your agenda needs to be provided at least three (3) days prior to your...
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...Unwrapping and Reflecting on the ISLLC Standard 1-6 J. Acedo Grand Canyon University: EDA 534 Education Administration Foundation and Framework January 28, 2014 The Interstate School Leadership Licensure Consortium (ISLLC) Standards were developed to help guide administrators and future administrators in refining and intensifying their leadership skills. The six outlined standards give administrators a roadmap to help them on the journey to a successful school environment, for all stakeholders involved. Not only do these standards provide guidance for administrators, but the ISLLC standards also “provide guidance to state policymakers as they work to improve education leadership preparation, licensure, evaluation, and professional development” (Council of Chief State School Officers, 2008, p.1). The ISLLC standards address the school vision of learning, the school’s culture and professional growth, a safe, effective and efficient learning environment, collaboration with stakeholders, acting in an ethical manner, and the political, economic, and legal aspect (Council, 2008). The overall purpose of the standards is to set common expectations, maximize student achievement results, and to improve continuing professional development. We have set standards for our students that measure their proficiency in various core subjects, and the level of learning that they are achieving. Because the weight of student achievement, the ISLLC standards give school communities and...
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...Problem Solution Paper and Defense Using the Problem Solution Template, develop a 3,000-4,500-word paper in which you propose a solution to help Riordan develop cross cultural management tactics that meet strategic goals. Remember that your solution needs to focus on the cross cultural management concepts covered in the course (see the mind map in Week Four on your rEsourceSM course page). Be sure to incorporate appropriate citations from your readings and research. NOTE: The word count does not include the tables. Be prepared to propose your solution to your peers and defend your ideas. The instructor will determine the method that this defense will take. Please Note: Please remember that this is a study guide and to use it as such. You still need to put your assignment in your own words. You can summarize, and paraphrase the information in this guide to fit your needs but I would advise that you do not turn it in word for word as your own work or you risk plagiarism. Good luck with your studies! Problem Solution: Riordan In today’s global competitive business landscape, the successful management of a global workforce is crucial to the success of the entire organization. Success in this arena is contingent on many factors some of which are awareness of and adjustments to cultural dimensions, correctly applied management styles, and effective job design. Awareness of and adjustments to cultural dimensions is an important aspect of successfully managing a...
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...University of Phoenix MMPBL 560 Managing in a Cross-Cultural Environment November 9, 2009 Managing across cultures is no easy task for any organization regardless of its economies of scale or long standing reputation in the market; the challenges are many, including coping with the flux of change, managing diverse groups of employees, communicating, and negotiating agreements with host countries. This paper illustrates how Johnson and Johnson, Allstate, Starbucks, Bank of America, Coca-Cola, Shell, Whataburger, and Sony USA address their cultural diversity. Thus, the authors of this paper analyze, evaluate, and assess the various successful best practices of these organizations to help Riordan Manufacturing’s situation. Riordan Manufacturing’s decision to open a new production facility in China has created some challenges involving the scarcity of Chinese skilled employees. Whereas leadership attempts alternative solutions to synergize the company’s strategies to address the situation, Riordan recognizes that the integration of a diverse workforce has the potential to alter the company’s performance (University of Phoenix, 2009). Accordingly, in analyzing cultural synergy strategies to help mitigate undesirable outcomes takes extra consideration, yet it is a necessary task (Hodgetts, Luthans, Doh, 2005). When reviewing Johnson and Johnson, it is evident that the company struggled with managing diversity and cultural differences. However, Johnson and Johnson stepped...
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...The purpose of this research paper is to define the most difficult challenges of international human resource management, such as cultural diversity and the problem of managing people in different cultures and environments, convergence and divergence and the variety of international organizational models that exist. This paper proves that human resource managers of global organizations can not afford to ignore challenges of international human resource management, in order to ensure company’s success. Moreover, this work focus on investigating the correlation between these problems, that also must be understood. During the past fifty years, technological advances in transportation and communications have spurred the pace of globalization. Many companies envolved from being purely domestic to becoming truly global. The first step in this evolution might be to export goods for sale in one or two foreign markets. The next step might be to manufacture those goods overseas because it is more efficient than shipping products thousands of miles to foreign markets. Setting up all those complex operations to enter a foreign market change the companies that eventually envolve into multinational enterprises. Although developing international business increase the requirement for understanding ways in which companies operate effectively on a global scale. In order to become successful in the global, competitive business world, firms must overcome certain challenges. Globalization influences...
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...ISLLC Standards Final Paper Mary C. Fanchette Grand Canyon University EDU 534 Barbara Lee October 2, 2013 ISLLC Standards Final Paper The creation of The Interstate School Leaders Licensure Consortium (ISLLC) Standards occurred through the combined efforts of The Council of Chief State School Officers and the National Policy Board on Educational Administration (NPBEA) to assist in the strengthening of leadership skills in future administrators. The ISLLC standards were developed with the intention of aiding policymakers and education officers in their efforts to attract, mold, sustain, and maintain leaders in education. The standards provide the tools needed to promote a united vision and goals for creating gains in student achievement through better educational leadership. Research continues to show that strong educational leadership is only out-ranked by effective classroom instruction in regards to school-related indicators involving student achievement. Strong leadership draws good teachers and may strengthen struggling ones. These standards are essential because schools/districts are much more likely to recruit and keep strong teachers if they have strong leaders. Although many challenges face the leadership at my school, I think that school culture, budget deficits, and lack of communication are three of the most critical. ISLLC Standard 2 states,” An education leader promotes the success of every student by advocating, nurturing, and sustaining a school culture...
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...MGMT301: Managing Across Cultures Subject Outline Subject Information Semester One, 2015 Offshore Campus (INTI International College Subang) Lecture Information: 3 hours lecture, 1 hour tutorial Pre-requisites: MGMT110 plus 12 cps from 200 or 300 level Faculty of Commerce subjects Co-requisites: Nil Teaching Staff Teaching Role | Lecturer | Name | Mr. Ronald Hor Yew Kheong | Telephone | 603-5623 2800 (UOW Program Office) | Email | ronald.hor@gmail.com | Room | UOW Program Office | Consultation Times | To be advised | Email Etiquette: Consultation with your subject coordinator and/or teachers via email Your teachers receive many emails each day. In order to enable them to respond to your emails appropriately and in a timely fashion, students are asked to observe basic requirements of professional communication: Consider what the communication is about * Is your question addressed elsewhere (e.g. in this subject outline or, where applicable, on the subject's eLearning site)? * Is it something that is better discussed in person or by telephone? This may be the case if your query requires a lengthy response or a dialogue in order to address. If so, see consultation times above and/or schedule an appointment. * Are you addressing your request to the most appropriate person? Specific email title/ header to enable easy identification of subject related/ student emails * Identify the subject code of the subject you are enquiring...
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...Journal of Transcultural Nursing http://tcn.sagepub.com/ Standards of Practice for Culturally Competent Nursing Care : 2011 Update Marilyn K. Douglas, Joan Uhl Pierce, Marlene Rosenkoetter, Dula Pacquiao, Lynn Clark Callister, Marianne Hattar-Pollara, Jana Lauderdale, Jeri Milstead, Deena Nardi and Larry Purnell J Transcult Nurs 2011 22: 317 DOI: 10.1177/1043659611412965 The online version of this article can be found at: http://tcn.sagepub.com/content/22/4/317 Published by: http://www.sagepublications.com On behalf of: Transcultural Nursing Society Additional services and information for Journal of Transcultural Nursing can be found at: Email Alerts: http://tcn.sagepub.com/cgi/alerts Subscriptions: http://tcn.sagepub.com/subscriptions Reprints: http://www.sagepub.com/journalsReprints.nav Permissions: http://www.sagepub.com/journalsPermissions.nav Citations: http://tcn.sagepub.com/content/22/4/317.refs.html >> Version of Record - Sep 26, 2011 What is This? Downloaded from tcn.sagepub.com by Marty Douglas on September 27, 2011 412965 ouglas et al.Journal of Transcultural Nursing TCN22410.1177/1043659611412965D Commentary Journal of ranscultural Nursing T 22(4) 317–333 © The Author(s) 2011 Reprints and permission: sagepub.com/journalsPermissions.nav DOI: 10.1177/1043659611412965 http://tcn.sagepub.com Standards of Practice for Culturally Competent Nursing Care: 2011 Update Marilyn K. Douglas, DNSc, RN, FAAN1, Joan...
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...http://hum.sagepub.com/ 'Cultural diversity' at work: 'National culture' as a discourse organizing an international project group Ester Barinaga Human Relations 2007 60: 315 DOI: 10.1177/0018726707075883 The online version of this article can be found at: http://hum.sagepub.com/content/60/2/315 Published by: http://www.sagepublications.com On behalf of: The Tavistock Institute Additional services and information for Human Relations can be found at: Email Alerts: http://hum.sagepub.com/cgi/alerts Subscriptions: http://hum.sagepub.com/subscriptions Reprints: http://www.sagepub.com/journalsReprints.nav Permissions: http://www.sagepub.com/journalsPermissions.nav Citations: http://hum.sagepub.com/content/60/2/315.refs.html >> Version of Record - Mar 6, 2007 What is This? Downloaded from hum.sagepub.com at Univ of Newcastle upon Tyne on October 26, 2011 Human Relations DOI: 10.1177/0018726707075883 Volume 60(2): 315–340 Copyright © 2007 The Tavistock Institute ® SAGE Publications Los Angeles, London, New Delhi, Singapore www.sagepublications.com ‘Cultural diversity’ at work: ‘National culture’ as a discourse organizing an international project group Ester Barinaga A B S T R AC T Research to date concurs in maintaining that performance of nationally homogeneous workgroups differs if compared to heterogeneous ones. Yet, results are mixed on the relationship between cultural diversity and workgroup outcomes. The article argues that cultural differences are given...
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...1.2 |Explain how the relationship between an organisation’s structure and culture| | | |can impact on the performance of the business. | | |AC 1.3 |Discuss the factors which influence individual behaviour at work. | | | | | | | | | | | | |Learning Outcome 2 |Understand different approaches to management and leadership |Report | |AC 2.1 | Compare the effectiveness of different leadership styles in different | | | |organizations |...
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...and Economics Unit Guide S2 Day Session 2, North Ryde, Day 2013 Table of Content Table of Content General Information Convenor and teaching staff Credit Points Prerequisites Corequisites Co-badged status Unit Description 2 3 3 3 3 3 3 3 List of changes since first version was published Learning Outcomes Assessment Tasks Class Test Assessed Coursework Group Projects (3) Final Examination 4 5 6 6 6 6 8 Unit Schedule Delivery and Resources Classes Prizes Required and Recommended Texts and/or Materials Technology Used and Required Teaching and Learning Strategy 9 11 11 11 11 11 12 Policies and Procedures Academic Honesty Grades Grading Appeals and Final Examination Script Viewing Special Consideration Policy Student Support UniWISE provides: 13 13 13 13 13 14 14 Student Enquiry Service Equity Support IT Help 14 14 14 Graduate Capabilities Problem Solving and Research Capability Learning Outcome Assessment Task 15 15 15 15 Engaged and Ethical Local and Global citizens Learning Outcome Assessment Task 15 15 15 Discipline Specific Knowledge and Skills Learning Outcome Assessment Task 15 16 16 Critical, Analytical and Integrative Thinking Learning Outcome Assessment Task 16 16 16 Research and Practice Policy on Group Projects Page 2 of 20 17 18 General Information Convenor and teaching staff Unit Convenor: Jan Zwar Email: jan.zwar@mq.edu.au Phone: 61 2 9850 8491 Office: E4A 420 Consultation Hours:...
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...Journal of Comparative International Management 2009, Vol. 12, no.2, 73-89 ©2009 Management futures Printed in canada Cross-cultural Communication and Multicultural Team Performance: A German and American Comparison by Steven W. Congden University of Hartford, U.S.A. Alexei V. Matveev College of Staten Island – CUNY, U.S.A David E. Desplaces College of Charleston, U.S.A. This study builds on work by Matveev & Nelson (2004) which investigated the relationship between cross-cultural communication competence and multicultural team performance using American and Russian managers. This study examines the impact of national culture on German and American subjects. While a relationship between cross-cultural communication competence and multicultural team performance was found, it did not differ by overall national culture. Of the four dimensions of cross-cultural communication competence, only Cultural Empathy was found to be significantly different between Germans and Americans. No differences were found for the dimensions of Interpersonal Skills, Team Effectiveness, and Cultural Uncertainty. 1. Introduction Worldwide intercultural cooperation drives corporate growth and development across the globe resulting in a heightened demand for a qualified but diverse workforce. researchers have documented that the successful performance of multicultural teams is a vital and contributing factor to organizational success (Jackson, may, & Whitney, 1995; Snow, Snell, davison, & hambrick...
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...is with his or her job. The happier people are within their job, the more satisfied they are said to be. Job satisfaction is not the same as motivation or aptitude, although it is clearly linked. Job design aims to enhance job satisfaction and performance. Methods include job rotation, enlargement, enrichment and re-engineering. Other influences on satisfaction include the management style and culture, employee involvement, empowerment and autonomous work position. Job satisfaction is a very important attribute which is frequently measured by organizations. The most common way of measurement is the use of rating scales where employees report their reactions to their jobs. Questions relate to rate of pay, work responsibilities, variety of tasks, promotional opportunities, the work itself and co-workers. Some questioners ask yes or no questions while others ask to rate satisfaction on 1-5 scale (where 1 represents "not at all satisfied" and 5 represents "extremely satisfied”). Some argue that Maslow’s hierarchy of needs theory, a motivation theory, laid the foundation for job satisfaction theory. This theory explains that people seek to satisfy five specific needs in life – physiological needs, safety needs, social needs, self-esteem needs, and self-actualization. Job satisfaction can also be seen within the broader context of the range of issues which affect an individual's experience of work, or their quality of working life. Job satisfaction can be understood in terms...
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...Impact of Technology and Workforce Diversity on the Corporate Sector | Keerthi Purushothaman III B.A. Corporate Economics 10CEM28 | Introduction With the onset of globalization, the corporate sector has transformed in many ways. It has adopted new work policies and adapted to new technologies. The impact of technology and workforce diversity on corporates is an area of growing importance. In a multicultural nation such as India, workforce diversity has a huge impact on business. With the expanding innovations in technology, businesses are forced to explore and adapt to new technologies in order to make the processes faster and more effective. This is also important for them to be able to stay ahead of the game and face competition. Businesses today use technology in almost every facet of operation. They communicate with advanced network systems; they analyze data and plot forecasts using complicated programs; they utilize all types of digital media for marketing campaigns; and they streamline operations with new inventory and check-out systems. Technology is not without its downsides, but business cannot deny the impact it has had on every level. As we enter the 21st century, workforce diversity has become an essential business concern. In the so-called information age, the greatest assets of most companies are now on two feet (or a set of wheels). Undeniably, there is a talent war raging. No company can afford to unnecessarily restrict its ability to attract...
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...QRT 2 E-Business Task 2 Online Business Expansion Proposal for The Children’s Hour Western Governors University Introduction The Children’s Hour is an upscale fashion boutique specializing in unique women and children’s clothing, accessories, shoes and gifts. It has been in business for 30 years and in 2008, growth prompted a move to a larger location. The store has been very successful without a strong online presence, making online expansion an attractive and low-cost way to increase sales of its already popular merchandise. This online expansion proposal outlines a viable storefront solution, strategies for search engine optimization, international considerations, and customer relationship management in the online environment. Storefront Solution A dynamic, easy-to-use storefront is critical for online expansion because it provides the portal through which internet customers will browse and shop at The Children’s Hour. We have selected Quick Shopping Cart by Go Daddy as our e-commerce vendor. They offer a premium plan at an annual cost of $299.88. This plan is beneficial for The Children’s Hour because it allows for an unlimited number of products with up to 10 images per product, and also provides a free domain for hosting the store website with a guaranteed 99.9% uptime (GoDaddy, 2014). This benefits customers by avoiding frustrating technical problems that could cause them to abort a transaction. It also benefits The Children’s Hour because technical problems on...
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