...Evolution of Knowledge Management toward Enterprise Decision Support: The Case of KPMG Daniel E. O’Leary Marshall School of Business, University of Southern California, Los Angeles, CA, USA Realizing that knowledge and its proper management are essential for effective decision support, this chapter traces the evolution of knowledge management within a major professional services firm – KPMG. By supporting decision making, computer-based systems for managing knowledge can impact organizational performance and the very nature of the organization itself. Here, we examine a progression of knowledge management systems at KPMG, beginning with the 1997 condition of having disparate or no knowledge management systems and culminating with an enterprise-wide integrated system accommodating both locally and globally managed knowledge. Strategically, knowledge-management advances were used to transform the firm from being a confederation of local enterprises to a global enterprise. This chapter investigates why KPMG pursued the development and implementation of a global knowledge management system. In addition, it summarizes some of the key capabilities and technologies of the resulting knowledge management system, K-World. This chapter also examines some key implementation issues. Finally, the chapter investigates two key problems emerging from the use of the system after its introduction: search and client confidentiality, plus some of the emerging extensions for K-World. Keywords:...
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...Ka 'apor Capuchin Cebus kaapori Taxonomy: Kingdom: Animalia Phylum: Chordata Class: Mammalia Order: Primates Suborder: Haplorrhini Infraorder: Simiiformes Parvorder: Platyrrhini Family: Cebidae Subfamily: Cebinae Genus: Cebus Species: C. kaapori Other names: Untufted Capuchin. For a long time the taxonomy of the Ka'apor Capuchin monkey was (and sometimes still is) strongly argued (Alfaro, Silva & Rylands, 2012). When it was first discovered by Ferrari and Queiroz in 1992 some believed that Cebus kaapori should be classed as a sub species of Cebus olivaceous. However nowadays it is considered by many to be its own individual species. It is also the only species of capuchin with no sub species (Boubli, Rylands, Farias, Alfaro & Alfaro, 2012).The Ka’apor capuchin is a member of the Cebidae family, one of five families that fall under the Platyrrhini Parvorder, classing this species as one of the New World Monkeys. Morphology: Compared to most other primate species, the Ka’apor capuchin is relatively small, growing no larger than roughly 60cm in height and 45cm in length. The species has relatively long limbs compared to its trunk size allowing efficient quadrupedal movement through the tree canopy which is a large benefit due to the species being predominately arboreal, they have also been noted to be bipedal however this is quite a rare occurrence. They possess a semi-prehensile tail that is mainly used during feeding unlike the other New World Monkeys...
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...ImpLemeNteD bY LocAL reGuLAtors AND busINesses. Are You xbrL reADY? The objectives of SSM’s SDP II are: • To enhance delivery and improve accuracy of information; • To achieve a standardised and consistent mode of reporting with enhanced analytical capabilities; • To promote data usability and exchange flow with external stakeholders. According to Nor Azimah, SSM also promotes the adoption of XBRL as a nationwide format to be used by key agencies such as the Inland Revenue Board (LHDN), Securities Commission (SC) and Bursa Malaysia and the building of extension taxonomies by the mentioned agencies. The said adoption will provide SSM, other regulators and businesses with detailed data which can be aggregated and made available to stakeholders in the form of industry analysis for industrial benchmarking. The move to XBRL-based reporting is also in line with plans to transform Malaysia into a digital country by 2020, as XBRL reports form part of the digital reporting chain. At the recent Digital Malaysia Press Conference held on 5 July 2012 by the Ministry of Science, Technology and Innovation (MOSTI) along with Multimedia Development Corporation (MDeC), Datuk Badlisham Ghazali, CEO of MDeC told the media that Digital Malaysia will help drive automation and technology adoption to ensure productivity and increased workflow efficiency. ust like IFRS convergence, XBRL adoption looks set to reshape the financial reporting landscape in Malaysia, thus indelibly affecting accountants and the...
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...Requirements for SharePointGuide Dogs Victoria | Team: | | Date: | | Names: | | USER OBJECTIVES | This area concentrates on gathering the aspirations, strategy, and key deliverables that the site will deliver to the business. It is the starting point and key component to realizing the current state of the business unit concerning how it delivers to the organization, and its premise in SharePoint. | 1. What are the Goals for the Site? | List the aims of the Site Collection. The user will always want to share data with their team and broadcast information to consumers. You need to know what those business goals are so they can be broadcasted. Additionally, this information is useful to Taxonomy (essentially the categorization of information using Tagging, – see the section Taxonomy later in this chapter) since you may wish to tag the information so that individuals can find the site using keywords defined using SharePoint Metadata features. | | | 2. What are the Deadlines? | When do they need SharePoint? Do they have any content that would work better in SharePoint, and if so, when do they need that to happen? You will need to collate this information so that you can list the priority in the development of certain sites. Some users will indicate they need their sites immediately, when in fact the goals of the site do not marry up with their business importance. This information is useful to the client so they can help you manage relevant schedules. | | | ...
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...Assignment 2: Case Study students can find and use additional (updated) information on the organization for their assignments Journal of Knowledge Management Practice, December 2005 Available online at: http://www.tlainc.com/jkmpv6.htm Knowledge Sharing Practices In KM: A Case Study In Indian Software Subsidiary Sachin Bhirud1, Lewlyn Rodrigues1, Pradeep Desai2 Manipal Institute of Technology1, Philips Innovation Campus2 [pic] ABSTRACT: This study is concerned with the knowledge sharing practices in Knowledge Management (KM) for innovation. This paper investigates a wide range of functionalities under the purview of KM that supports different set of organizational activities. Knowledge sharing practices in the organization are also explored for the purpose of formalization and sharing best practices and experiences within the organization [pic] 1. Introduction The main objective of KM is to manage organizational knowledge to create new knowledge. The new knowledge is created by combining existing knowledge pieces or by generation of novel concepts through knowledge sharing. The KM and innovation is linked by knowledge sharing as depicted in Figure 1. 1.1. Knowledge Management Knowledge Management (Davenport & Prusak, 1998; Allee, 1997; Alavi and Leidner, 1999; Hsiangchu and Tsai-hsib, 2000) is the process of managing the organization’s knowledge by means of systematic and organizational specific processes for acquiring, organizing, sustaining,...
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...http://msdn.microsoft.com/en-us/library/bb466232.aspx#eacompar_topic4 Home Library Learn Downloads Support Community Sign in | United States - English | Preferences Expand MSDN A Comparison of the Top Four Enterprise-Architecture Methodologies Roger Sessions ObjectWatch, Inc. May 2007 Applies to: Enterprise Architecture Summary: Twenty years ago, a new field was born that soon came to be known as enterprise architecture. This paper covers a broad introduction to the field of enterprise architecture. Although the history of the field goes back 20 years, the field is still evolving—and rapidly so. (36 printed pages) Contents Executive Summary Introduction A Brief History of Enterprise Architecture Case Study The Zachman Framework for Enterprise Architectures The Open Group Architecture Framework (TOGAF) Federal Enterprise Architecture (FEA) Gartner Comparison Conclusion Glossary References Executive Summary Twenty years ago, a new field was born that soon came to be known as enterprise architecture. The field initially began to address two problems: System complexity—Organizations were spending more and more money building IT systems; and Poor business alignment—Organizations were finding it more and more difficult to keep those increasingly expensive IT systems aligned with business need. The bottom line: more cost, less value. These problems, first recognized 20 years ago, have today reached a crisis point. The cost...
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...01 Chapter - Overview of Marketing Chapter 01 Overview of Marketing True / False Questions 1. Google, Facebook and YouTube are all innovative, and each company has succeeded because it provided value to its customers. True False 2. Marketing is an activity that only large firms with specialized departments can use. True False 3. Good marketing is not a random activity. True False 4. Understanding a market's needs and wants is fundamental to marketing success. True False 5. Marketers would prefer to sell their products and services to everyone but it is not practical to do so. True False 6. The four Ps include persistence, promotion, presence, and performance. True False 7. Thoughts, opinions, philosophies and intellectual concepts fit the concepts of neither goods nor services, and they cannot really be marketed. True False 1-1 Chapter 01 - Overview of Marketing 8. The goals of marketing promotion are youth, style, and sex appeal. True False 9. The group of firms that makes and delivers a given set of goods and services is known as a supply chain. True False 10. Value is what you get for what you give. True False 11. In co-creation, the customer is involved as a collaborator in the creation of a product or service, which provides additional value to the customer. True False 12. Value-based marketing supports developing long-term customer loyalty. True False 13. During the past decade or so, marketers have begun to realize that they need to think about their customer orientation...
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...Knowledge Management Tools and Techniques Practitioners and Experts Evaluate KM Solutions This page intentionally left blank Knowledge Management Tools and Techniques Practitioners and Experts Evaluate KM Solutions Edited by Madanmohan Rao AMSTERDAM • BOSTON • HEIDELBERG • LONDON NEW YORK • OXFORD • PARIS • SAN DIEGO SAN FRANCISCO • SINGAPORE • SYDNEY • TOKYO Butterworth-Heinemann is an imprint of Elsevier Elsevier Butterworth–Heinemann 200 Wheeler Road, Burlington, MA 01803, USA Linacre House, Jordan Hill, Oxford OX2 8DP, UK Copyright © 2005, Elsevier Inc. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. Permissions may be sought directly from Elsevier’s Science & Technology Rights Department in Oxford, UK: phone: (+44) 1865 843830, fax: (+44) 1865 853333, e-mail: permissions@elsevier.com.uk. You may also complete your request on-line via the Elsevier homepage (http://elsevier.com), by selecting “Customer Support” and then “Obtaining Permissions.” Recognizing the importance of preserving what has been written, Elsevier prints its books on acid-free paper whenever possible. Library of Congress Cataloging-in-Publication Data Rao, Madanmohan. KM tools and techniques : practitioners and experts evaluate KM solutions / Madanmohan Rao. p. cm. Includes...
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...What It Means To Be a Knowledge Worker: Actions, Roles and Productivity Simon K. Caines University of Maryland University College Abstract This paper discusses the concept of the knowledge worker. It seeks to describe the evolution of the knowledge worker from the point at which the term itself was coined by Peter Drucker; who they are and the type of work in which they are engaged. The paper will address the value of knowledge workers to organization, challenges associated with measuring their productivity in the workplace and the future outlook for this class of employees. What this paper does not attempt to provide are answers to many of the vexing questions surrounding knowledge work and the people who perform it. The paper will draw from current and past literature on the subject. What It Means To Be a Knowledge Worker: Actions, Roles and Productivity The Knowledge Worker In 1959 renowned management writer and thinker Peter Drucker coined the term ‘knowledge worker’. Drucker recognized that 20th century American corporate society had begun an evolution from the manual laborers of the industrial economy to one where the bulk of workers used their heads more than their hands (Drucker, 1999). According to Drucker, knowledge workers are “…high level employees who apply theoretical and analytical knowledge, acquired through formal education, to develop new products or services” (Drucker, 1994, p. 63). While the definition has evolved over the years by other...
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...biology makes sense except in the light of evolution.” Understanding Biology… 2 What is biological evolution? 1 V ¨© ¡¦¥¥I % $B ¥¨¥2¥¦ ( %©6¥) £0¦ ©) ¥¦ %! ©"2 8@W@ VW V 0I $ "U §¥&8©SR V V¨ $ $ ¦ £ W H $ H ) ¦ ¤ T ) ¨ 6 $ 2 ¨ ¦ F ©) £§¦ ©) $¥¦ "! ¦"QP ¥© ¡#I H ¦G&4 !¥) ¥@E!¥" $B #! )#A @95) #¦ &8¦ ¥ ' ( ¢7 ) 'D C ¡ $ $ 1 ¡ ¦ $ ¨ 4 2 © ' #¦"2#©6&5)##) #230("0"!"¥) "' &§$"©¦ %! #"¢ 1 ' ¡ ' ! ( ¡ ¤ $ !! ¦ ¥ ¥©¥©§¥£ ¢ ¨ ¡ ¦ £ ¨ ¦ ¤ ¡ April 28, 2007 Oxnard, CA Human Evolution and the Nature of Science Evolution & NOS • As the common thread in biology, the topic of evolution can help students make sense of diverse biological concepts. 4 Common Misconception about Human Evolution – Man evolved from apes or chimps… chimps… – No, Chimpanzees and humans had a common and less specialized ancestor – Common Chimp = Pan troglodytes – Human = Homo sapiens 5 In the Origin of Species, Charles Darwin makes reference to human evolution only once when he writes “light will be thrown on the origin of man and his history.” 6 2 It is of no surprise that much light or evidence has been gathered by paleoanthropologists – which include scientists who study human evolution – since Darwin’s book was first published in 1859. 7 In the last two years alone, both in science/research journals and in the public media, there have been numerous scientific articles, news reports, radio broadcasts, etc. describing further...
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...Is Evolution True? Kelius Hardy SCI 115SC October 21, 2013 Kenneth Skena Is Evolution True? Evolution is defined by the Merriam-Webster dictionary online as a progression of constant change from a plain to a compound state (2013). It is a perspective that different kinds of animals and plants originated from earlier species and have distinctive features because of their adaptation to new environments (Merriam-Webster, 2013). There are different perspectives concerning the origin of evolution and depending on an individual’s particular belief he may agree or disagree with the various viewpoints in existence today. This paper will cover the various viewpoints concerning evolution to include philosophical, theological, and sociological reflections. It will also cover the scientific process of evolution showing my agreement or disagreement with the process. What is Evolution? Organisms or species go through many hereditary changes over an extended period of time (Coyne, 2009). This means that one generation will be different from the other as they continue to evolve through changes in their genetic composition as they adapt to their environment (Coyne, 2009). Another belief concerning evolution is the concept of gradualism, which believes that a change in a species takes place after many generations have evolved, such as the development of birds from reptiles (Coyne, 2009). Speciation, yet another evolutionary concept, has the belief that although species share common traits...
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...Long Range Planning 41 (2008) 378e394 http://www.elsevier.com/locate/lrp Innovation Games: A New Approach to the Competitive Challenge ´ Roger Miller, Xavier Olleros and Luis Molinie Innovation is often perceived as an unmanageable phenomenon. Bets are placed on new products with the hope that a few winners will compensate for the many losers. At best, sophisticated selection procedures impose a certain discipline and provide guidance for containing costly errors. The research that we have conducted yields a more nuanced view. Innovation, we have found, becomes manageable when managers move away from universalistic prescriptions and recognise that different rules and practices apply in different contexts. Our main argument is that both executives and public officials need to learn from the new realities of innovation. Instead of being a uniform process, innovation takes place in seven distinct ‘games’, focusing on market creation, market maintenance and innovator support. Rules for managing innovation are neither generic best practices that can be applied universally, nor narrow industry-specific recipes. Instead, distinct contexts call for specific strategies and rules to create and capture market value. Thus, innovation games are not predetermined sets of rules but leave ample room for creative competition and collaboration. Our approach urges business executives and academics to reassess the validity of conventional approaches, no matter how well established. Managers...
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...similarities one shares with the chimpanzees. A) The evidence that supports the statement that chimpanzees are Human’s closest living non-human Primate Relatives are DNA and the chimpanzee’s cultural behavior. DNA studies have shown that Homo sapiens and chimpanzees share 99 percent of identical DNA. In the article, “What Makes Us Human?” Katherine S. Pollard focuses on the 1 percent of DNA that makes humans and chimpanzees different. However, the findings revealed a closer relationship between humans and chimpanzees, and explanations of how genes have mutated throughout time. Pollard reports that the human accelerated region 1 (HAR1) “might be part of a gene new to science that is active in the brain” (Pollard, 2009). The human brain is larger, more complex, and organized differently than the chimpanzees’ brain. Pollard, however, suggests that HAR1 might have the explanation to the evolution of the brain because “until human came along, HAR1 evolved extremely slowly” (Pollard, 2009). HAR1 is a gene that is expressed in a set of neurons during the embryo’s development,...
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...these clubs formed and who actually joined them. Histories such as these are built on foundations of weak evidence, rendering inconsequential the origins of the subculture and relegating members of early organizations to the marginal status of “malcontents on the edge of society, and other antisocial types who just wanted to raise hell” (Valentine 147). This article extends current research by reaching back nearly half a century before 1947 to link the dawn of motorcycle organizations with the present reality of outlaw motorcycle clubs. The overarching goal of the article is to offer a more comprehensive history, an evolutionary history that may allow for a better understanding of contemporary motorcycle subculture. What follows is a taxonomy of social and historical factors affecting group formation of motorcycle clubs according to the following temporal classification: 1. Preformative period: 1901-1944, the genesis of social organization around motorcycling 2. Formative period: 1945-1957, social and historical events of the post-World War II era coalesced in the formation of outlaw motorcycle clubs, and 3. Transformative period: 1958-present. Underpinning the primary and secondary historical data cited in this...
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...TIGERS The tiger (Panthera tigris) is the largest cat species, reaching a total body length of up to 3.38 m (11.1 ft) over curves and weighing up to 388.7 kg (857 lb) in the wild. Its most recognisable feature is a pattern of dark vertical stripes on reddish-orange fur with a lighter underside. The species is classified in the genus Panthera with the lion, leopard, jaguar and snow leopard. Tigers are apex predators, primarily preying on ungulates such as deer and bovids. They are territorial and generally solitary but social animals, often requiring large contiguous areas of habitat that support their prey requirements. This, coupled with the fact that they are indigenous to some of the more densely populated places on Earth, has caused significant conflicts with humans. Tigers once ranged widely across Asia, from Turkey in the west to the eastern coast of Russia. Over the past 100 years, they have lost 93% of their historic range, and have been extirpated from southwest and central Asia, from the islands of Java and Bali, and from large areas of Southeast and Eastern Asia. Today, they range from the Siberian taiga to open grasslands and tropical mangrove swamps. The remaining six tiger subspecies have been classified as endangered by IUCN. The global population in the wild is estimated to number between 3,062 and 3,948 individuals, down from around 100,000 at the start of the 20th century, with most remaining populations occurring in small pockets isolated from each...
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