...Workplace Violence Case Study Walaa Essam, Group 52F ESLSCA Business School Workplace Violence Case Study Introduction This case study addresses the problem of workplace violence by analyzing two actual incidents which took place at two renowned multinational firms, which are “DaimlerChrysler’s Toledo, Ohio, assembly plant” and “Lockheed Martin”. The purpose of this study is to help finding a useful managerial tool to decrease the potential for future workplace violence that may lead to loss of life and unnecessary monetary loss. Managers are not necessarily equipped to develop appropriate measures to effectively deal with violent issues. Given the proper tool, managers can often work wonders. But we first need to look at how we define the problem of workplace violence. Generally, people think of workplace violence solely in the context of physical assaults or homicides. Many mental health professionals consider such a definition too narrow, and instead define workplace violence more broadly, such as "any verbal or physical assault or any violence that occurs in the workplace even if its source is not related to the work environment or any abusive, threatening, intimidating, or assaulting conduct against a co-worker whether physical or verbal. Such conduct can be seen in the form of shaking fists, throwing objects, destroying company property, written or verbal threats, swearing, insults, condescending language, hitting, shoving, pushing, kicking...
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...A CASE STUDY ON THE DIFFICULTIES FACED BY TM POINT KUALA SELANGOR IN OPERATING IT SHOP BACHELOR OF BUSINESS ADMINISTRATION WITH (HONS) OPERATIONS MANAGEMENT FACULTY OF BUSINESS MANAGEMENT NOVEMBER 2009 AbstrAct ABSTRACT This case study will be conducted in TMpoint Kuala Selangor. I would like to identify the difficulties faced by this organization in operating it shop. As this company is a serviceoriented organization, they need to satisfy customer’s needs and wants. Sometimes, they fail to achieve due to some problems or lacking. In this case, I will use the customer’s data of fixed-line termination and monthly statistical data on customer complain to explore the symptoms of low customer satisfaction. I also will conduct some observations in order to gather relevant data. The computer software package which is Statistical Package for Social Science (SPSS student Version 14.0 for Window) will be used to analyze the data that have been gathered, furthermore to identify the major problems faced by this organization. There are some symptoms that has been identified; there are increasing number of customer complain, fixed-line termination, not well-educating the customers and shortage of worker. When the problem has been identified, conclusion and recommendations will suggested to the organization in order to be the best service provider in the world. They need to take corrective action if they want to ensure company’s survilvalness. vii TABLE OF CONTENT...
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...Case Study | Quantum Telecom Questions 1. How do we eliminate politics from gate review meetings? Gate review meetings are a form of project close. Gate review meeting could result in the closure of a life-cycle or the closure of the entire project. At each gate, the continuation of the process is decided by the project manager or a steering committee. The decision is based on the information available at the time, including the business case, risk analysis, and availability of necessary resources (e.g., money, people with correct competencies). Politics exist in any life cycle phase of a project. Two or more people or a group of people is needed for a politics to occur. Politics in project management have positive impact and negative impact in a project management. Project manager using his political influence with project sponsor to get qualified resources needed or a high priority for the project could certainly lead to a positive outcome. Unfavorable outcomes occur when people play politics for more power, authority, control, or advancement opportunities. In gate review meeting, politics can influence in GO/NO-GO decision of project advancement. To eliminate or minimize politics in gate review meeting, committee sponsorship can be adopted to minimize the politics in gate review meeting. Committees are comprised of middle managers from marketing, R&D, and operations. The idea is that committee will be able to make decisions in the best interest of the company more...
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...legislation……………………………………. 5 g. Policies and procedure …………………………….. 5 h. Supporting Documents ……………………………. 6 i. Performance review and disciplinary process…… 6 Assessment 2: Disciplinary process Student’s Name | Navin Rajendhiran | ID No. | S2153 | Assessor’s Name | Tardeesh Kaur | Phone No. | 0402380974 | Assessment Date/s | | Time/s | | 1. The reasons the organisation lost its unfair dismissal case with Fair Work Australia * This report discuss about the Performance management system and disciplinary process that a manager fail to progress in a security company, which leads bad employee to wins the hearing on dismissal case. There are several reasons that heads the organization to lose a dismissal case are shown below. * Formal disciplinary process is not pursued by the employer. * Carrying out of fair-minded investigation was not there. * There were no records of any notes provided by the employer to back the claims that there had been meetings and reviews. The only written evidence produced was the termination letter. * The original version of the medical certificate was not produced in the hearing by the company. * Sam produced a...
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...NORTHCENTRAL UNIVERSITY ASSIGNMENT COVER SHEET Student: Max Boller THIS FORM MUST BE COMPLETELY FILLED IN Follow these procedures: If requested by your instructor, please include an assignment cover sheet. This will become the first page of your assignment. In addition, your assignment header should include your last name, first initial, course code, dash, and assignment number. This should be left justified, with the page number right justified. For example: BollerMPM7000-6 1 | Save a copy of your assignments: You may need to re-submit an assignment at your instructor’s request. Make sure you save your files in accessible location. Academic integrity: All work submitted in each course must be your own original work. This includes all assignments, exams, term papers, and other projects required by your instructor. Knowingly submitting another person’s work as your own, without properly citing the source of the work, is considered plagiarism. This will result in an unsatisfactory grade for the work submitted or for the entire course. It may also result in academic dismissal from the University. | | PM-7000 | Dr. Christopher Barrett | | | Procurement Project Management | Assignment 7 | | | Comments: ------------------------------------------------- ------------------------------------------------- Faculty Use Only ------------------------------------------------- ...
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...with Termination At-will employment means that the employee or employer has the right "to end the employment relationship at any time with or without notice or cause." (FedEx Office: AllBusiness, 1999-2009) Involuntary termination is a touchy subject for employers and it can happen for numerous reasons: specific cause, such as stealing, poor performance, and layoffs due to lack of work. Even though most companies have an "at-will" relationship with their employees, it is still arguably illegal to terminate an employee for no reason. When it comes to termination, managers are faced with current moral and ethical issues. In a lot of companies, in addition to professional relationships, managers develop personal relationships with their employees. In most cases, employees spend a majority of their week (40+ hours) with their "work family." Co-workers learn about each other's families, extra-curricular activities, and personal problems. Even if managers try to separate themselves from their employees on a personal level, it is difficult to ignore new school pictures being displayed on their desks or avoid a discussion about a recent weekend vacation. When legitimate problems arise in a company which requires involuntary termination, the manager faces a dilemma. They must fire an employee because it is best for the company and ignore the thoughts of how it will affect their family and personal life. Often times, employees take the involuntary termination harder...
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...Employment at Will Doctrine Cortessa Wallace Professor Weekly Legal 500 August 2, 2014 Strayer University Employment-at-will doctrine gives employers the right to fire employees without having a valid reason for termination. Under the employment-at-will doctrine, employees can be fired for good reason or bad reason. The employment-at-will doctrine gives employers the right to dismiss employees without just cause. Mississippi’s at will doctrine does not allow employers to dismiss employees for illegal reasons. Illegal reasons outlined in the state of Mississippi are gender, race, retaliation, employment discrimination, or unsafe work conditions. The high courts in Mississippi ruled that a company must follow procedures it created when terminating employees and those procedures must be outlined in the employee handbook, so the employee is aware of the company’s procedures. Employees employed for an indefinite time cannot be fired at will in the state of Mississippi. Employers are expected to comply with federal laws and not be discriminatory against employees when terminating as this could lead to wrongful termination lawsuit even in at will states. Whistleblowers are protected to prevent wrongful termination when bringing attention to inappropriate conduct and behavior in companies. Mississippi’s Supreme Court created a public policy exception to protect whistleblowers. Companies are not able to terminate whistleblowers for speaking up. Employers and employees...
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...project plan for an approved project of choice, implementing the material that you have covered and focusing on Scope, Time, Cost and Risk. The selected project preferably should be a real project example that you have been involved with previously or currently working on. The following is a list of areas that should be covered within the assignment, the Project Plan: ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ Brief description of what the project is; Identification of owner, sponsor and project manager; Project objectives, deliverables and outcomes in terms of scope, time and cost; Who are the stakeholders are and showing the impact of the project on stakeholders; Requirements to be satisfied; Purpose of the project/business case; Roles and responsibilities; Illustrating the value proposition and project benefits; Risks and treatment; Work Breakdown Structure (WBS); Milestones and an activity schedule; Budget; Constraints and assumptions; Usage of any Enterprise Environmental Factors (EEF) or Organisational Process Assets; Showing statements/detailed plans of project control and monitoring action Scope: This assignment will assess your understanding of the Project Integration, Project Time Management, Managing Project Cost and Project Risk course topics. The report should emphasise how you are managing this as a project. This assignment is intended to be the application of theory and not the reproduction of theory – hence, I will be on a ...
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...1. Company Introduction In 1998, Quantum Telecom adopted two research and development project which requires to be completed by the summer of 1999. The project was to develop two products and market as soon as possible. The product has short life span due to the dramatic change in technology. 2. Gate Review Meeting - The main purpose of gate review meeting is to communicate with group of stakeholders and review the project progress. This gate review meeting is normally pre-schedule. - The result of the gate review meeting can result in the closure of a life-cycle or entire project. - The activities that conducted in the gate review meeting were to ensure the deliverables to be acknowledged and approved as to move on next phase. - Each gate defines the criteria that must be satisfied to exist from the just-completed phase. - Gate activities: o Decision to continue the process by the project manager or steering committee o Decision based on information availability at the point of time o Reviewing of the project budget those were within control o Iron out issues and getting team member feedback o Risk analysis o Availability of necessary resources (Money, people with right competencies) o Reviews the business risk that involved in the meeting o Revision of risk planning 3. Politics Elimination (Answer To Q1) How do we eliminate politics from gate review meetings? In gate review meetings, politics exist in any life cycle phase of a project. Two or more...
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...notice or compensation in lieu of notice. This right of the employer was considered absolute throughout the period of probation and there was no relief for the probationers in the event of termination before the expiry of he period of probation. This traditional understanding prompted the employers to frame the Standing Orders and the individual contracts of employment in this regard. This customary view, however, no longer holds good. STATUS OF THE PROBATIONER Before the expiry of Probation The Supreme Court in the famous case of Express Newspapers Lid. v. Labour Court,2 held that without anything more an appointment on probation for six months gives the employer no right to terminate the services of an employee before six months had expired except on the ground of misconduct or other sufficient reasons in which case even the services of a permanent workman could be terminated. At the end of six-month period, the employer can either confirm him or terminate his services, because his service is found unsatisfactory. The Supreme Court held in Utkal Machinery Ltd. v. Santi Patnaik,2 that if the validity of such a premature termination of a probationer is challenged in industrial adjudication, it should be competent for the Industrial Tribunal to find out whether the order of termination is a bonafide exercise of power conferred by the...
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...CASE INCIDENT The Asthma Attack In March of 2013, a teenage boy visiting a Tim Hortons franchise in London, Ontario suffered an asthma attack. The 17-year old boy was having difficulty breathing and gasping for air as her tried to get the attention of employees. According to a customer who witnessed the incident, an employee asked “What do you want?” kind of rudely and all the boy could say was, “Help” and “Phone”. Employees told him the phone wasn’t for customers and directed him to a payphone across the street at a variety store. According to the witness, “The teen boy was going between the two tills, there were five or six employees… he was visibly in distress. They didn’t ask if he needed help. The whole time, not of them came out from behind the counter to see if he was OK.” The customer who witness the incident called 911 and stayed with the boy until paramedics arrived. However, when they arrive they found themselves at an exit-only door, the employees did not open to the door to let them in, so the paramedics had to pry the door open to get to the boy and take him to the hospital. Instructions QUESTIONS 1. Run the asthma attack incident through the needs analysis process. What is the performance problem and is it important? Who are the stakeholders? What information would you collect by doing an organizational, task, and person analysis? What are some of the outcomes that would result from the needs analysis process? Needs analysis...
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...HUMAN RESOURCE MANAGEMENT by Student’s Name Code + Course Name Professor’s Name University Name City State Date Introduction Personnel management involves mainly managerial recordkeeping in the operating point. It aims at maintaining reasonable conditions of service, while simultaneously competently managing employee activities for specific departments. It is implicit that the results from providing fair terms and conditions and attaining competence in employees’ activity management will consequently facilitate organizational success (Aswathappa 2005). Human Resource Management on the other end is involved with the advancement and realization of people stratagems, which are included with company stratagems, and guarantee that the culture, ideals, and formation of the organization, its member commitment, and motivation contribute abundantly to the attainment of the organization’s goals. Personnel and Human Resource Management As per the name, personnel management is labour force centred, majoring mostly on the organization’s workforce; such as recruiting and training employees, ensuring that they are paid, enlightening them on management’s expectations, and explaining management’s actions. HRM, on the other hand, is resource centred, mainly targeting management, concerning devolving the duty of HRM to line managers and management improvement. Despite being a managerial position, personnel management does not fully relate...
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...Date: Employee Relations in a Changing Environment The case study clearly enlightens those others companies of Alum-Titan’s size have established a reliable and effective human resource functions. In Alum-Titan’s, the management has to perform duties designed for the function; this tends to load more obligations to the management. As a result, there has been wastage of time that could have used to attend to other duties. Moreover, though the management has tried to somehow perform the tasks, lack of human resource function is a great barrier to the company. Therefore, I can urge the company to hire part time/temporary human resource function if it cannot afford permanent, to assist the controller on undertaking the human resource responsibilities. Otherwise, the organization can train its management personnel to attain enough expertise on human resource concepts and principles to avoid incurring much expense. To eliminate and control unethical relationships, the organization should have established human resource function to effectively enforce ethical codes and standards. In addition, the company should also establish a potential mechanism to deal with individuals who engage in such mal-practices. It is an obligation of human resource function to update such policies to clarify the organizational expectations to both the managers and employees (Mathis, & Jackson, 2010). However, according to the case study, the company’s handbook includes Sexual Harassment Policy. Therefore...
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...the parties hereto desire to enter into this Agreement to define and set forth the terms and conditions of the employment of the Employee by the Company; NOW, THEREFORE, The premises having been considered and with acknowledgment of the mutual covenants and of other good and valuable consideration herein contained, the Parties, intending to be legally bound, hereby agree as follows: 1. TERM OF CONTRACT The Company hereby employs the Employee as its Brand Manager, and the Employee hereby agrees to serve in such capacity, commencing on 10th January 2010 and continue for an indefinite term until terminated in accordance with the provisions of this agreement. I. No fixed contract period. There shall be no fixed date for termination of this employment agreement and it...
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...CONTRACT LAW KENNETH D ROBINSON JR BUSINESS LAW 311 GARY GENTRY 9 JUNE 2014 Abstract A Body of law that governs oral and written agreements associated with exchange of goods and services, money, and properties is recognized as contract law. Contract law includes topics such as the nature of contractual obligations, limitation of actions, freedom of contract, privity of contract, termination of contract, and covers also agency relationships, commercial paper, and contracts of employment. Contract law is one of the many different aspects of business law and must be understood in the world of law. From valid contracts, to voidable, enforceable and unenforceable contracts they must all be understood and taken into account. If you were starting a business you would first need to know what contract law is, its history and why is in important in the world today. CONTRACT LAW Over the last several of weeks since announcing it was banning Los Angeles Clippers owner Donald Sterling for life, The NBA has had hopes of getting approval from the league's owners to force him to sell the team, little has been known of the NBA's exact legal strategy. While the league's constitution, publicly revealed for the first time by the league last Tuesday, made it clear that grounds exist to remove an owner if that owner "fail(s) or refuse(s) to fulfill its contractual obligations to the Association," it remained unclear what contracts Sterling might have violated when he made...
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