...Communication Paper MGT 521 Abstract Communication is the main source for a business to grow. There are different scenarios within this paper that business’s deal with daily. For the scenarios illustrated here, communication channels are chosen to fit each scenario demonstrating how each business should communicate their message. Communication channels include formal reports, bulletins, memos, letters, prerecorded speeches, electronic mail, online discussion groups, voice-mail, live speeches, telephone conversations, video conferences, and face-to-face conversations. Communication Channel Scenarios When dealing with a business there are several ways to communicate to employees. If it is by e-mail, phone, or face-to-face conversation it is still a way to communicate throughout a company. When dealing with businesses there are so many situations that will happen that could make managers lose their mind. Within the scenarios below, the best communication channel is illustrated and an explanation to support that decision. Scenario I: In Scenario I, The Vice President of Operations puts the marketing manager and her team in charge to develop a strategy for a new beverage to be introduce into the global market that did well in the United States. They have only one week to take this task back to their team, provide them with the product details, and get them started as quickly as possible. In this scenario we will determine: 1. What communication channel...
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...two of these one can begin effectively to choose learning strategies and learning goals. In general terms, interpersonal communication can be classified as either one-way or two-way. One way communication occurs when the sender transmits information in the form of direction, without any expectation of discussion or feedback. For example, a manager may stop by My desk to inform me that a certain project will be due the following day. One-way communication is faster and easier for the me because he or she does not have to deal with potential questions or disagreement In addition to being classified as one-way or two-way, interpersonal communication can also be broken down into a variety of styles, or specialized sets of behaviors. There are six main styles of interpersonal communication that are used in business settings: controlling, egalitarian, structuring, dynamic, relinquishing, and withdrawal. "Different individuals use different communication styles. Finally, an often overlooked element of interpersonal communication is being a good receiver, which involves developing listening skills. Good listening skills can be vital in finding a solution to grievances or even in making sales calls. Listening involves showing an interest in the speaker, concentrating on the message, and asking questions to ensure understanding What I have learned about communication is defined as a process by which information is exchanged between individuals through a common system of symbols, signs...
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...Communication Channels The communication channel best used for Scenario 1 is a formal small-group wheel network. The reason why this is the best channel is because it allows the leader to act as conduit for the group’s communication and for the team to work in a discussion group environment where information is shared at a lateral level and received to help develop the best strategy, allowing oral and nonverbal communications to be utilized to convey information instantly (Robbins & Judge, 2011). The best communication channel to use to inform the Vice President of Operations is by upward communication thru a presentation. The reason this is the best choice is because the information would be able to be relayed instantly in both oral and written communications. By providing the startgety orally it will allow upper management to provide feedback instantly so that corrections could be made quickly. By providing a written document detailing the stargety it would allow for later referencing to ensure that proper procedures were followed to achieve the objective. In Scenario 2, the best communication channel to contact the IT department is by electronic communication either email or phone. The reason this is the best channel to choose is because it would be the quickest way to obtain the log in information and have it visible on hand to input in the software program requiring the new information. The quickest way to inform the staff of what’s happening...
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...company. A good management will adopt new approaches to Human Resources Development by way of training and performance development and a suitable rewards program. The best talent will be selected, right outcomes will be established, and, while motivating employees, focus will be made on their strengths to bring about the best allocation of work. The right management will find the right job fit for its people. The ability to properly allocate resources, communicate goals and guide organization members to successful outcomes are skills that a good manager will demonstrate. In order to successfully execute these goals, good managers must have superior communication skills, and a skilled analytical mind. The importance of communication in management cannot be overstated. In most organizational settings, the two key methods of communication are verbal and written. Managers must first decide which for the communication should take. The use of verbal communication, while generally easier and more immediate, has the disadvantage of being impermanent and subject to misinterpretation. Using memoranda, e-mail and other written forms of communication solves both of these problems. Having a written text for goals and policies in an organization gives both management and employees the opportunity to read and ensure understanding, and clear up any confusion with documented evidence. Verbal communication is key for direct interactions with employees. Whether offering praise or constructive...
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...1. CASE STUDY Cheryl Ways and Agilent Technology’s Layoffs Cheryl Ways, a 30-year-old IT professional, took a call at around 9 p.m. on October 15, 2001, from her husband, who rang complaining about her still being at work and asking her when she was coming home. Most of her co-workers had already left for the day, but she worked on for another half hour before shutting down her computer and heading out of Agilent Technology’s empty building. What’s remarkable about this story is that Cheryl had been told three weeks earlier that she was soon going to be laid off. So what was she doing, still working hard for the company putting in long hours just before being finally let go? Ways was one of 8,000 staff at Agilent Technology who were cut from the firm during 2001 and one of 2 million people throughout corporate America who lost their jobs that year. A technology and electronics manufacturer and maker of measuring and testing equipment, Agilent Technologies was spun off from Hewlett-Packard during 1999. Hewlett-Packard was known for its “precept that workers will give their best if they’re treated honestly and listened to” and this philosophy was emulated by Agilent. Maintaining an open style of communication through e-mails, meetings, and other media, senior management openly acknowledged that downsizing went against the embedded HP way of caring for staff. Prior to commencing downsizing, Agilent tried other solutions to their business woes. Faced with a 23...
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...Effective Communication Danita Rowel HCS/ 325 Monday, August 31, 2015 Instructor: Dr. Lisa Jones Effective Communication Communication is a very important aspect in organizations. In this paper I will discuss an organization model and different techniques used to help become successful (Buchbinder, 2012). In order to become successful within an organization, one must be able to communicate internally and externally. Without effective communication, an organization can fail in so many ways. There are many ways an individual can fail in communicating with other staff members. Teamwork plays a major role in effective communication. Effective Teamwork Effective teamwork is very important in organizations. One great way to help with communication is working in teams with different ethnicities and nationality. A team must be able to work together effectively to achieve goals and purposes. In healthcare, teamwork is required to perform great quality care. Even physicians must practice teamwork, because they rely on their nurses to help deliver care. There is no physician known that can run a practice alone without the help of others. In teamwork, one must be able to lead, be committed, and understand the aspects of the job. By performing these methods, the team members can learn how to achieve higher level goals and deliver member satisfaction. There can be the best outcome ever when pulling together as one in an organization. I believe that the best organizational structure...
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...Healthcare Communication Method Danielle Vaughn June 13, 2016 HCS/320 Instructor Regina McDade Health Care Communication Methods Customer Service is also known as communication which is definitely needed when it concerns an elderly loved one. Having an elderly family member is a very delicate situation and it is tough to face the fact that your Grandparents, parents, aunts, uncles, and possibly siblings with illnesses such as Alzheimer’s and Dementia that would possibly need care in a nursing home. As an Administrator of a Nursing Home you could be confronted with many diverse situations and because patients in a nursing home are occasionally incapable of understanding or communicating on their own, it is vital to have interaction with quite a few family members in case of an emergency. Relatives of these elderly patients still have lives of their own and may live in different states or countries and in some cases,you have some patients in Nursing Homes who do not have family members at all. Most of the time there will be a social worker who is responsible for the wellbeing of these patients in this type of situation. There is an enormous misunderstanding of the role of communication services in healthcare. Nursing home administrators act as the patient's liaison between staff and doctors, in the event that a Nursing Home receives notification that the organization is being purchased by a national group, and because of new policies to be implemented, many of the...
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...Effective Communication This paper will provide a brief introduction to effective and ineffective ways for sharing information and ideas among other individuals. It can explain how techniques can be applied or modified within the health care work environment and what can be the impact of technology. Communication properly is a way to help individuals build trust and respect with each other. However, communication is important in learning and accomplishing goals, even if a person would to use body language is a way of sharing ideas feelings and how committed a person is. Communication is one of the effective ways for a group to share ideas; however, communication can be ineffective with e-mails, texting, writing, and one of the biggest impacts is technology. Technology is a great deal but can impact how communication is presented. Effective communication and sharing ideas with individuals comes in many ways. However, is known an effective leader are people who should be dynamic, intelligent, who most often dependable, a person who can achieve task in a timely matter with his or her employees. Effective communication is a way to approach another person to provide a strong direction and know how to support his or her subordinates. Effective communication helps in making important decisions with the company, and employees. When using effective communication it can help identify behaviors in a situation and know how to be flexible and open minded to exhibit this type of behavior...
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...Organizational Communication Scope —The subject of managing organizational communication encompasses both formal and informal communications throughout an organization, including communications to employees, with employees and from employees to upper management. This discussion reviews the basics of effective organizational communication, the importance of a communication strategy, the role of different communicators within the organization, types of messages and vehicles, training for better communication, and methods for measuring results. Overview- Communication is a vital management component to any organization. Whether the purpose is to merely update employees on new policies, to prepare for a weather disaster, to ensure safety throughout the organization or to listen to the attitudes of employees, effective communication is an integral issue in effective management. In order to be successful, organizations should have comprehensive policies and strategies for communicating with its constituencies: employees, stakeholders and the community at large. Issues involving organizational communication arise in every HR discipline. For content on communications issues in specific HR contexts, see: •Benefits: Communication•Business Leadership: Communication•Compensation: Communication•Consulting: Communication•Diversity: Communication•Employee Relations: Communication•Ethics & Sustainability: Communication•Global HR: Communication•Labor Relations: Communication•Organizational...
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...Business communication needs to become interpersonal again. No matter how we believe our human forms came into existence, we were built to need personal contact and function best with face-to-face communication. As children, we desired comfort from touch, a hug from our mothers. As teenagers, we held hands with our boyfriend or girlfriend. As adults in the workforce, we still need to feel that connection and comfort with our families and the people we work with. As Susan RoAne (2008), owner of a speaking, consulting, and coaching business, discusses one way we feel this connection is through getting to know and building trust by communicating in-person. Through this interpersonal interaction, we not only feel more comfortable around the people we collaborate with, but can better share thoughts and understand what those people are saying verbally and on paper (p. 60). Do you trust someone you have never met in person? Most people say no, because there is no connection with you and the person until you meet. It is important for employees to feel a connection in their job and feel what they do matters to the business and fellow co-workers. Employees feel a connection when participating in regular face-to-face interactions with co-workers. Connections are important in business because as David Ryback (2010), an internationally acclaimed speaker and consultant, states: “Business cannot exist in the absence of people relationships, the stronger the relationships, the more potential...
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...Communication Channel Scenarios There are different ways to communicate. Weather is through a letter, by phone, a face to face conversation, or via e-mail. There is always an appropriate way to deliver a message. There are so many situations that can occur during the process. What’s important is the communication has different strengths and weakness. For the first scenario the appropriate communication channel that best suits the situation is a face to face communication. This communication channel allows developing a strategy in a short period of time. It allows everyone to know what the company really wants for the new project. However at the time to deliver to the Vice President, the correct communication channel to the VP is in a formal report and face to face. This is the right communication channel because the manager has to show formally and explained in words and steps how the strategy is going to be develop. For the second scenario the appropriate communication channel is by phone communication. The manager should call the IT department and ask for a new login and password for the eleven employees. Then the technical support will provide a new login and password. The appropriate communication channel is the telephone conversation because most of the time this issues can be resolve by the phone. They will provide a new login and password right away. To inform the employees the appropriate communication channel will be writing an email providing them the new...
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...Melodie A. Ellis HCS/320 - HEALTH CARE COMMUNICATION STRATEGIES Instructor: POLLY HANSON March 12, 2012 Communication Theory Communication is one way we all communicate with each other. In my house hold we have a 2 year old, disabled military vet who is 22, 54 year old with cancer, another military vet who is 25 and I. I live in West Virginia and yet I have a different culture than the people who live in my house. I am originally from upstate New York. I have never worked in the health care field but I do know what it is like to have to have good communication with people who are not only a different gender but come from different cultures as well. When it comes to gender there is always a different way of communicating. Men and women communicated very differently. When you add in culture differences into the gender aspect you can have some communication bumps that might come up along the way. I think our age and life experiences also play a part in the way we communicate with others. For example, in my house the 22 disabled vet has a more aggressive way of communicating. I am not sure if it is his age, gender or life experiences. Maybe a combination of all of them put together. My 2 year old son has a speech delay of 25% and is hard to understand a lot of the time. The 54 year old with cancer has a more introverted way of communicating with people. He often comes off as very calm, soft spoken and gentle. I myself have a more brutal honest approach when I communicate...
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...There are many ways to make communication and interpersonal interactions effective within the health and social care settings. Effective communication is a conversation in which everyone understands what's being said and no one gets confused. It can depend on the context (e.g. one-to-one or groups), the forms (like; oral, written or computerised) and the types of interpersonal interactions (e.g. speech and non-verbal). Communication can help to build relationships with the patients, which means they will trust you know what is best for them and that you'll give the best quality care possible. Interpersonal interaction is how someone interacts with someone else and the way you speak to a client, e.g. tone of voice and body language. The way you interacted or speak to someone can make them form an opinion of you so you have to make sure that you speak to the clients and colleagues appropriately and professionally. The context of communication can change its effectiveness and the client’s opinions of you examples of contexts are; formal and informal, one-to-one, between colleagues and between practitioners and service users. Formal communication is conducted in an official and professional way. It typically occurs with individuals who have not met each other before or when communicating with people in professional settings e.g. going to the GP. This is because the individual wants to give a good first impression and they want to come across official and professional. The practitioners...
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...Explain the communication used by the department and how the mayflower uses it every day. The 5 choices must be included across the 3 departments. Be sure to link your answers to the points below. Each one must be addressed across the three departments. * Updating Knowledge * Informing Future developments * SWOT analysis * Offering competitive insight * Communicating sales promotions * Inviting support for activities 3. Analyse how the department uses the form of communication for the 6 points above. Is it the best way to communicate? The different types of communication [used by the Mayflower are; Verbal, Written, On-Screen, Web Based and Multi Media. The mayflower uses different types of communication and advertising for each of these, some examples are; Web Based: Marketing * Websites * Online Advertising * Emails * Memos * Social Media Verbal: HR * Meeting * Telephone calls * Question and Answer Sessions Written: HR, Finance. * Letters * Emails * Leaflets * Text Message On-Screen: Finance * TV * Presentations * Digital Billboard * Software Multi-Media: Marketing * TV * Radio * Images * Video 1. The three departments I have chosen for evaluation are; HR, Finance and Marketing Web Based: Web based communication is one of the best forms of communication to be used by a business as most of it is relatively cheap. Emails are a good way of communicating...
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...Communication Channel Scenarios Mike Flores Mgt/521 Management University of Phoenix Abstract Selecting the right communication requires thought when exercising how one will relay a message to a group, individual, or even a child. What they say will also require them to prepare how they communicate their message. There are challenges that can become “barriers that distort the clarity of the message” (Robbins & Judge, 2011, pg. 344). The benefit of communicating clearly is that it leaves no message unclear, no meaning unknown. Scenario I What communication channel will you use? When faced with a large task that will require many departments to communicate laterally with one another, the team should schedule a meeting. Achieving success will require the input of all departments, Sales, Operations, Advertising, Branding, Training, etc. Why is this channel the best choice in this situation? This channel provides face-to-face conversations to occur. Face-to-face communication provides the highest level of communication to occur. “Multiple information cues (words, postures, facial expressions, gestures, intonations), immediate feedback (both verbal and nonverbal) (Robbins & Judge, 2011, p. 358), give each team member the proper feedback. Also, “horizontal communication...
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