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The Case of Holy Medical Center

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Submitted By aprilgoodman22
Words 922
Pages 4
February 20, 2012

MEMORANDUM

FROM: Graduate Student

TO: Important Executive

SUBJECT: The Case of Holy Medical Center

Mr./Mrs. Executive, I am writing to you today to discuss the case of Holy Medical Center. In my review of this case a number of questions have come up that need to be addressed.

Question 1 - Why did Dwane Hopkins fail as a clinic manager?
Dwane Hopkins was hired to head Holy Doctors Medical Group. This new medical service organization (MSO) started out by bringing together six primary care physicians to form the initial part of this primary care network. However, it was hoped that in the long ran the practice would eventually support twenty more physicians. Their sponsor, Holy Medical Center, supplied the founding and income guarantee. Mr. Hopkins was hired at the time of hospital downsizing. He was someone the administration could spare to head this project. In addition, Mr. Hopkins had the backing of the COO who felt that Mr. Hopkins possessed good organizational skills. Unfortunately, Mr. Hopkins was never comfortable working with doctors and conflicts soon emerged over procedural and policy issues. In addition, Mr. Hopkins failed to provide the physicians with the feedback on the financial status of the practice. Mr. Hopkins was discharged from his managerial position because after eight months he has failed to make progress concerning both consolidation of the practice as well as physician recruitment.

Question 2 - Was the hospital COO too harsh in discharging Mr. Hopkins?
Given the ineffectiveness of Mr. Hopkins I don't believe that the COO was too harsh in discharging him as the manager. To begin with Mr. Hopkins was not the right man for the job. He was a hospital executive who did not have right background or experience to run this kind of medical practice. As manager, he could not relate to the physicians and

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