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The Communication Process That Applies to Advertising and Promotion

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In Advertising and promotions, communication process is used to obtain the favor of customer. Communication process is operated to impress customer. A communication process model contains nine elements. The elements are sender, receiver, message, media, encoding, decoding, response, feedback and noise. In the case study of BMW every elements of communication model is present. BMW is sending a message to their customers as a sender. A simple message of this car manufacturing company encoded as “The ultimate driving machine”. The message contains the meaning of the best performance in any one`s driving experience and the supreme innovation of this car manufacturing company is also expressing positively. Many kinds of magazines, BMW websites, internet, billboards, tradeshow, telesales campaigns are using as the receiver of BMW. The media elements are based on these communication channels. The sending messages through channels are decoded by the users. The ultimate receivers of the message are the consumers. The consumer’s response to the brand message of this company is “performance driven car”. This response was not in favor to the brand. BMW realized to be inhumane brand due to excessive emphasis on their performance of mechanic. The noise factor of communication process is the pushing performance of being inhumane to consumers. This noise factor caused errors which are unwanted. The dynamic controlling system of BMW makes their communication process more effective in their total business area. The tradeshow materials, effective advertising, interior design of showrooms, online short films, customer promotion packages, active website to create buzz are the main strategies to achieve the standby progress of their communication process (Belch and Belch,

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