Section 3

A General Question

1. Mark the main flows of goods and money in the diagram (above) and employ a key or table of descriptive elements to explain your answer.

Key symbol | Explanation | Blue arrow | Flow of goods 1. HQ sends orders to the suppliers telling them the quantity of goods they need to provide and send to the warehouse. 2. When suppliers successfully prepared these goods, they send them to the warehouse. 3. HQ will tell what specific amount of goods and what specific type of goods the warehouse needs to send to each store 4. Warehouse received the HQ’s order, and then sends the goods to each store. 5. Each store sells goods to customers. | Red arrow | Flow of money 1. From store, customer pays money in exchange of goods; the store will hold the money till it reaches a certain amount. 2. When the money reaches that certain amount, store will give it to the HQ. 3. HQ will distribute this amount of money. HQ will place some amount into bank. HQ also uses some money to pay back to the supplier or the next order. At the same time, HQ use money to pay salaries to all the store employees and warehouse employees. |

Customer Questions (focus on the customer and FastFit process flows, i.e. the front end of the diagram)

2. a) List the specific items of information that are usually gathered at the POS (Point of Sale terminal or cash register) and recorded when a customer checks out (excluding obtaining the identity of the customer which is covered in Q3)? b) What are three important uses of this information at the store by the store manager and by headquarters management – a total of six uses? a. list of items i. Price of specific items ii. Number of items purchased iii. Method of payment iv. Store details (the specific store address, branch and name) v. Total amount of