...(1996), Conflict can be defined as the opposition between individuals and groups on the basis of competing interests, different identities, and/or different attitudes. Conflicts may arise from various sources namely personality differences, poorly managed systems, lack of leadership qualities and poor communication between managers and team members. For a conflict, it's important to determine whether it's a good or bad conflict because it will have both positive and negative effects on a team. Positive effects helps the team to operate better with more creativity and performance by increasing employees knowledge and skills at the same time negative effects on the management by creating negative emotions and stress, diverting attention in performing tasks and achieving goals. Conflicts can be productive and unproductive depending on how the management team resolves it. Productive conflicts are about issues, ideas and goals. This can be achieved in a co-operative manner. Whereas unproductive deals with emotions and personalities, in this conflict issue is resolved by teams dominating each other and they will not focus in solving the problems co-operatively. In an organization unproductive conflicts resolving issues depends on both teams personalities, social relations and the situation and one has to recognize their differences before they move towards resolution of a specific conflict. Four different approaches in resolving a conflict resolution • Collaboration - In a team when...
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...Conference page 15 CONFLICT IN WORK TEAMS: PROBLEMS AND SOLUTIONS Brittany Sikes, Florida Institute of Technology Robert D. Gulbro, Athens State University Linda Shonesy, Athens State University ABSTRACT Conflict is almost certain to occur in work teams due to the fact that they are comprised of different people possessing different perceptions, personalities, and behaviors. Although incredibly effective, work teams may stumble upon barriers which must be overcome to allow for growth and continuation towards the common goals of the group. It is quite possible that a work team may perform without the presence of conflict, but oftentimes certain measures have been implemented to prevent such conflict from occurring. Occasional conflict, if managed appropriately, can lead to creativity, better decision-making, and improved results. However, too much conflict can lead to a decrease in performance and group cohesion. In global organizations there is an opportunity for cross-cultural differences that may increase conflict. Contained herein are both the positive and negative consequences of conflict, as well as courses of action to understand, prevent, and resolve conflict that occurs within work teams or groups. THE VALUE OF WORK TEAMS A work team is defined as an organized group, committed to the individuals within the group, whose members share the same intent of accomplishing a common goal. Managers have become more inclined to utilize work teams when presented with missions...
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...Resolving Workplace Conflict Resulting From Poor Communication Hira Qazi University of Maryland University College Abstract The paper discusses the impact of poor communication in the workplace and the preventative and conflict resolving approach that can be adopted to reduce the occurrence and impact of such conflicts in working relationships and productivity. A workplace witnesses a diverse background with individuals having different personalities, values, perception, which affects the way they approach work and problem-solving. Managers must address conflict by helping employees find mutually agreeable solution and create an atmosphere which allows them to continue working together effectively, while helping the company to achieve its realistic goals. A workplace is a microcosm where people with different values and beliefs come together to get things done. When people having different attitudes, perceptions, and ideas are working together under one roof, a personality clash can cause conflict to arise. Among the many leading causes of workplace conflicts, lack of communication is the most common trigger force. Poor communication can lead to misunderstandings, disagreements, and hurt feelings. Workplace conflict can strain working relationships and can turn into a challenging situation affecting both employees and managers. When a conflict is not promptly addressed by leadership, it can make the situation worse. Such tensions in working relationships can sabotage...
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...as a part of the team. We all have similar achievements and goals but we all are individuals. We will work to a set of rules and procedures for which we will be paid. We all are responsible for any mistakes. We don’t have to like the people who we work with and we don’t have to share our personal opinions about them, but we all should respect each other to build good working...
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...Conflict Management Plan 1. Identify the available conflict management strategies and their strengths and weaknesses. Strategy | Strengths | Weaknesses | Accommodating Strategy | High on cooperation. Entails giving the opposing side what it wants. Appeases others by downplaying conflict and protecting relationships within the team. | Low on assertiveness. May develop resentment. Credibility and influence can be lost. | Avoiding Strategy | Reserved for trivial issues. Allows for parties involved to cool down. | No assertiveness and no cooperation. Those who avoid conflict have low esteem or hold a position of low power. Postponing an issue may make matters worse. | Collaborating Strategy | High cooperation and high assertiveness. Mutually beneficial outcome for all. Teamwork and cooperation help everyone achieve their goals while also maintaining relationships. | The process takes lots of time and energy. Some may take advantage of other people’s trust and openness. | Compromising Strategy | Both sides of a conflict to give up elements of their position in order to establish an acceptable solution. Team members hold equivalent power. | Each team member has to give up something, and intentions are not always fixed. Important values and long-term objectives can be derailed in the process. | Competing Strategy | High on assertiveness. Short-term outcome. | Low on cooperation. Fails or does not work in the long run. Can escalate conflict, and losers...
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...Managing Conflict in the Workplace Professional Development, MBA 525 Managing Conflict in the Workplace Introduction Conflict is something we all have experienced or will experience sometime in our lives; one could say conflict is inevitable. Conflict can sometimes get out of hand and can cause havoc in a person’s work life and family life. Conflict is perceived incompatible differences that result in interference or opposition (Robbins, Coutler, 2011). Whether the differences are real or not is irrelevant (Robbins, Coutler, 2011). If people in a group perceive that differences exist, then there is conflict (Robbins, Coutler, 2011). Because of the environment we live in, the strategic alignment of organization’s expanding their workforce globally, the strategic business goals alignment of workplace diversity initiatives, and companies expanding more into work teams and workgroups; conflict in the workplace has become inevitable. There will always be differences in opinions among work groups; however; effectively managing conflict is the key to balancing conflict resolution in the workplace. Recognizing Conflict Being able to recognize the causes of conflict is an important part of preventing conflict (Pace, 2006). When conflict can be recognized a solution can be created to limit conflict in the workplace. There will be varies opinions in the workplace and work teams; however, when conflict is...
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...Head: LEADERSHIP AND CONFLICT Leadership and Conflict By Brenda J. Gibbs University of Phoenix Leadership is having the knowledge, skills and ability in motivating and influencing others to achieve results. Within any organization, there has to be leadership. Leadership is not found just among people in high level positions. Leadership is needed at all levels in an organization; however, any individual in a group can provide leadership. Change and inspiration is also components of leadership. Challenging employees to do things they do not want to do involve leadership. Conflict or the potential for conflict will always be present in the organization. Conflict and leadership are parallel. When team members in the workplace are not getting along, productivity decreases. When productivity decreases, this is conflict. Resolving conflict comes with leadership. Conflict is not a bad thing but can be beneficial when identified and managed. If conflict is not managed properly, it leads to dysfunction and disaster. It can be very damaging. Conflict is an inevitable aspect of the work team. Conflict can not be ignored. Managers want their employees to work as a team, therefore, managers need to know what steps to take in resolving, managing, and preventing conflict in a quick manner in order to build and maintain teamwork. Conflicts can be constructive as well. Conflicts are usually about issues...
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...SAT2 - Leading and managing conflict resolution For this discussion, the topic of “leading and managing conflict” will be applied to the new manager. To begin with, good communication leads to an effective leader. In addition, effective conflict resolution requires good communication. To begin, the Self-Portrait of My Communication Effectiveness Assessment is provided below to help new managers identify their communication style and determining its effectiveness. Table 1: A Self-Portrait of My Communication Effectiveness Instructions: The following statements relate to various aspects of communication effectiveness. Indicate whether each of the statements is mostly true or mostly false, even if the most accurate answer would depend somewhat on the situation. Asking another person who is familiar with your communication behavior to help you answer the questions may improve the accuracy of your answers. | | MostlyTrue | MostlyFalse | 1. When I begin to speak in a group, most people stop talking, turn toward me, and listen. | | 2. I receive compliments on the quality of my writing. | | 3. The reaction to the outgoing message on my voicemail has been favorable. | | 4. I welcome the opportunity to speak in front of a group. | | 5. I have published something, including a letter to the editor, an article...
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...Groups, Teams, and Conflict Fred Lombardo MTG/311 May 31, 2015 John Clair Groups, Teams, and Conflict University of Phoenix Material Team Strategy Plan 1. Complete the following table to address the creation of teams at Riordan Manufacturing. Strategy | Strengths | Weaknesses | During forming stage members roles are defined | By defining roles everyone is aware of each other’s roles are and exactly what their part is, and what is expected of them. | Some members may not like their roles and act out in dysfunctional behavior, or power struggles may form | While in the storming stage strategy’s to resolve conflicts are employed | The hierarchy of the group can begin to demonstrate leadership qualities | Avoidance of power struggles and not willing to use conflict resolution just yet. | Norming stage open lines of communication | Cohesiveness develops due to camaraderie and group identity. | Gossip starts in group from disgruntled members | performing stage plan for team goals | Group energy guides Team to achieve goals. | Disgruntled members can corrupt group energy while slowing production down. | Adjourning stage team is rewarded for reaching team goals. | Wrapping up, group member’s celebration festivities of completing goals. Members esteem at a high. | Disgruntled member create negative results if allowed to participate in festivities | 2. Identify the team formation strategy that is most suitable for Riordan Manufacturing, and provide...
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...Conflict Management Strategies for U.S. Army Better Opportunity for Single Soldiers (BOSS) Program HRMN365 What is BOSS? Better Opportunity for Single Soldiers (BOSS) is Military Welfare and Recreation (MWR) program for the United States Army that is overseen by senior enlisted military advisors and ran by junior enlisted soldiers with the funding of the MWR program ("Better opportunities for," 2004). The goal of the program is to ensure a high quality of life for the single soldiers of the Army through volunteerism, recreation activities, and improved living standards. Its organizational structure (See Figure 1.1) consists of a web of teams of representatives. Each unit has a representative. This forms a Battalion BOSS program which has an additional junior leader chosen by the Command Sergeant Major (CSM) of each specific Battalion (BN). Next each BN Representative then reports to the Brigade (BDE) Representative who is chosen by that respective CSM. After that each BDE representative reports to the Garrison or Fort BOSS President who is referred to by the collection of Command Sergeants Major to the post CSM. In addition to the organizational leadership every soldier considered single or a geographical bachelor are participants in the BOSS program ("Better opportunities for," 2004). All groups of teams work together internally and externally to accomplish missions set forth by command. In addition to this, the teams have monthly training meetings at the unit...
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...An important part of our role as leaders is leading and managing through conflicts. Conflict can arise internally between team members, between a leader and a team member, between two departments, or between two leaders. A conflict can also arise externally between a team member and a customer, between a leader and a customer or between a team member or leader and a supplier or a vendor. Conflicts can have serious consequences including “product delays, increased costs, and dwindling market shares” (Dubrin 2010). Conflict also bars collaboration between departments or between team members. Before we try to resolve conflict, we must first understand conflict. Then, we must consider the five conflict management styles and determine which one to use in the specific situation. We as leaders can also use different approaches to resolving conflicts. This section of the handbook will discuss understanding conflicts, the different conflict management styles, and approaches to use to resolve conflicts. Understanding Conflict We cannot attempt to resolve a conflict until we fully understand conflict. Conflict is a normal and healthy part of relationships. When handled properly, conflicts can actually strength a relationship instead of destroying it. (Segal & Smith 2013) Many different things cause conflicts. Eight common causes of conflict are (Gatlin, Wysocki, & Kepner 2002): 1) Conflicting Needs – In the workplace, these needs could include resources, recognition, or power...
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...beneficial to teams Synergy T.E. which is a benefit of unit /team cohesion Increases group productivity T.E. which factors help promote a good physical environment? Personal space L.i.O. what leaders can do to improve team performance Articulate an appealing vision T.E. individual commitment to a team Can’t be forced T.E. teams must first accomplish Set goals and supporting people / The first step to becoming a successful team is to have a clear understanding of the team’s goals and mission L.T.S. Team leader quality most desirable Honesty L.i.O. Facilitates Self-managed team to perform more effectively Smaller teams and defined objectives Cog Ladder: “polite stage” group approval strong-group identity _______ Low Cogs ladder: transition from 3 stage to 4 stage Attitude change L.T.L.G.B.t.S. sorted out in early stages of team development Membership, purpose, and leadership L.T.L.G.B.t.S. difficult to respond to radical change Reforming L.T.L.G.B.t.S. monitors interpersonal dynamics is process________ Process facilitator W.t.O.i.a.G behaviors helps positive working relationships Gate keeping L.T.S. advantage of working in a team Extends available expertise I.U.C Which is beneficial to teams? Synergy I.U.C unit cohesion is direct result of goals T.D.M.a.C.M group dysfunctional point leading to premature consensus groupthink T.D.M.a.C.M 2 types of conflict: Cognitive and __________ mixed motive L.T.S Disruptive to a team Word machine ...
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...Addressing Challenges of Groups and Teams Lacy Williams LDR/531 University of Phoenix Lois Mason April 15, 2012 Addressing Challenges of Groups and Teams Desert Communications Incorporated is a major wireless telecommunications organization experiencing a decline in net profit. This decrease is attributed to a change in the communications industry and a decline in the demand of communication products. Desert is beginning a strategic movement to reallocate its resources to capitalize on the added communication services in the industry. A team has been assigned to integrate strategies that will help generate the profit needed in regard to its call center. Contained in this paper is the strategic plan created by the team to aid in team and management collaboration, training programs, and tactics in identifying and minimizing conflict within teams. Presenting the Operational Change Before the team creates a strategic plan, management should not inform employees of the change because this may create problems among the employees. They may think jobs are at risk or the company is closing. After the plan is created, management should provide employees with details of the plan that affect them. These details will include the organization’s mission, how it intends to fulfill that mission, and the plan to train employees and provide them with the tools needed to perform effectively their tasks during and after the operational change. Training of Multiple Audiences ...
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...Topic Team Management and Behaviour Introduction In this competitive world today, various business industries are taking every possible step to differentiate themselves from others on the field. Some are inclined towards innovation, while others are striving hard to develop high quality substitutes of already existing products and services in the market. One of the most complex though important activity each company wishes to master is hiring the best talent available in market and then forming the most efficient teams within the organization. Team building is in itself a herculean task that demands brainstorming and investment. Hiring the best talent in the market would count to nothing if the individual cannot adapt to the working environment of the team and organizations. It is not surprising to see various contemporary organizations investing huge sums of money towards talent acquisition. In addition to technical and analytical abilities, the human resource departments search for the right soft skills in the prospective employee. Top talent is often rejected if it does not possess team skills. A good prospective employee, be it an operational staff, a middle level manager or a top level consultant, is expected to be knowledgeable about the importance of working collaboratively, build partnerships within the organizations and possess skills to build and lead teams of 21st century (Michael, 2012). Various organizations are sweating over the need to understand...
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...and Management Communication Issues Megan Weber MAN-373-OL011 Final Project College ID: 0541231 Email: megan.weber@students.tesc.edu Phone Number: (240) 357-4939 Abstract This case study analyzes the internal and management communication at Vair Corporation in order to demonstrate knowledge of professional managerial communication techniques. The study answers the following three questions: 1. How does the management’s communication of departmental procedures contribute to the communication environment? 2. What conflict strategy is Vair Corporation currently using? 3. What communication techniques are currently contributing the poor communication environment? These questions are answered via an analysis of the organization using John Dewey’s Rational Problem-Solving Process (Hynes, 2011). Through an examination of the problem-solving process and, in particular, the developed resolutions in the fourth step, several recommendations are made so that Vair Corporation may develop a positive internal communication environment. Introduction Vair Corporation is a growing company that specializes in resale of HVAC and fireplace units for apartment management companies in the greater Washington, D.C. area. As the staff works from multiple locations, internal communication is of vital importance. The Sales Team works closely with the Operations Team to communicate the status of various orders and fulfill deliveries in a timely manner. This communication is often filled...
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