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The Maturity Assessment Matrix

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The maturity assessment matrix describes how well the information system is embedded in the organisation. This has five components:

➢ Business objectives: how well the information is aligned to business objectives. For example, does the information relate to the organisation’s patient focused service lines and move towards outcome based services?

➢ Organisational process: are objectives, strategies and operational decisions based on relevant and accurate information?

➢ People: does the organisation have access to people with the right skills to produce and analyse information in a timely and pro-active manner?

➢ Data: is information based on robust and verifiable data?

➢ Technology: does the system use fit-for-purpose technology to collect and process data in a secure and cost-effective way?

The maturity of an organisation’s information system is further classified into five tiers ranging from ‘basic’ to ‘leading’. Tier 1 is indicative of a very basic model in which business objectives and process are not aligned to the needs of the stakeholders. For example, there may be an under-resourced team using manual systems with incomplete or inconsistent information. As an organisation gradually becomes more mature, it may move along the maturity assessment matrix through the four additional tiers of evolving; sustained; advanced and leading.

A leading model is fully aligned to business objectives and actively supports business process decisions. The information team is then fully integrated into the organisation and the data produced meets national requirements. Information capture is supported by fully secure mobile devices to enable easy data entry which is not restricted by geographical locations.

At every tier in the model, development of information management systems should be driven by the principle that

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