...Decision Making Case Study Ciera Butts HCS/514 September 2, 2013 Michael Curtis Decision Making Case Study A major compound in managing an organization, resources, and staff members is an effective decision-making. Daily, managers may make dozens of important decisions that affect the operations, quality, and success of their organization. Not all managers have the natural ability to be effective decision-makers however that does not mean this is an unattainable skill. This skill can develop and improve to help managers make the most of their formal decision-making with the use of tools and intelligent use of resources. The standard definition of decision-making is; the process of mapping the likely consequences of decisions, working out the importance of individual factors and choosing the best course of action to take ("Definition of decision,"). Decision making takes qualified managers to determine what is the proper decision to make based on the information given and problems that may needs to solve; never cut and dry. Although decision-making is a job usually by the higher end of the pyramid, the bottom rung of the ladder can make it as well. Only a small portion of the company and other decisions may affect the whole company and the health of the patients by the decisions that are made. When facing many barriers making decisions, health care managers need as much help as they can get. With the advancement of medical technology comes the advancement in decision-making...
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...Decision-Making Case Study “Decision-making is the thought process of selecting a logical choice from the available options. When trying to make a good decision, a person must weigh the positives and negatives of each option, and consider all the alternatives. For effective decision making, a person must be able to forecast the outcome of each option as well, and based on all these items, determine which option is the best for that particular situation” ("Decision making," 2012). In Herbert Simon's research he attempted to understand the processes that contribute in human decision making. Although his study did not impact the “decision making” community it did led others to continue to explore (Campitelli & Gobet, 2010). Managers make crucial decisions on a daily basis that affect the organizations course of action, worth, and success. Organization evidence informed decision-making is a rising concept among health care institutes. The pressure is because customers and consumer groups insisting on improved quality care, operational effectiveness, and larger accountability from health care organizations. However, managers are facing many challenges including time pressures, alleged threats to independence, and lack of resources, just to name a few (University of Phoenix, 2007). Today, one of the most fundamental factors in management is providing managers with effective information in order to improve the quality of their decision-making (Behzadpur et al., 2011). Scenario ...
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...1. Introduction Decision making is a very critical and major role for a manager. There is a continue flow of information and process run through and achieve the right Decision. Here I am going to mention and analysis of the two decisions that my manager has taken. How the decision will help her and meet the organisational benefits. Also I would like to demonstrate how all the learning process of decision making will reflect my own work and practice as a assistant manager. 2.1 Overview of Organisation My company name is Housing & Care 21, established in 1964. It’s the UK’s largest non-profit care provider and a national leader in providing innovative, affordable housing for older people. Also it works closely with local communities to develop new services that meet the needs of older people and neighbourhoods. It has over 28,000 customers and delivers more than 80,000 hours of home care by 6500 members of staff. It has turnover £200m and chairs the national Housing and care Dementia research Consortium. It acquired Claimer Care Group Plc. in 2009.The company invests in A* rated vocational qualifications centre so our staff can fulfil their potential and giving them the skills to provide the best possible services to the residents and service users. Housing & Care 21 promotes choice and independent for older people through a range of care, health and housing services and accommodation. Its expertise includes retirement housing, care and support services, dementia services...
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...Effective Communication Paper LaQondia Robbins HCS/325 April 10, 2014 Celecia Cutts Effective Communication Paper * The organizational method that best describes the student's current workplace is a process model. The company is a process model because the management focuses on who and how when they implement changes. When a company decides to implement mandatory overtime in early January 2014, employees took a study that allowed them a voice in the decision making process for overtime. The final decision made by upper management did reflect on many of the suggestions given from the employee survey responses. Starting in late December company-wide emails that provided an explanation for mandatory overtime and how this would be a positive outcome for the company. The first part of the process giving details explaining that the company had hundreds of new members join the Medicare part D prescription drug plan in 2013. Therefore starting in January those new members will call in with questions on how the plan works and overtime hours are required to give assistant to answer those questions. The company currently share knowledge or involve employees in formulating solutions to problems by holding staff and management town hall meetings that allow the team to voice their opinions or concerns about the plan before implementation. The organization holds focus groups that consist of the staff without the presence of management to provide an open discussion about new procedures...
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...Role and Functions of a Health Care Manager Schniqua Bennett HCS 325 April 23, 2012 Instructor: Vivian Perez Health care managers and administrators are increasingly assuming leadership and management responsibilities for multiple units and departments (Purnell, 1999). Managers on various levels in a health care organization, spend a significant amount of time on communicating, problem solving, decision making, collaboration with others internally or externally, people development, and cost containment. Managers perform these various tasks listed above through a process called management. The process of management consists of four cycles: organizing, planning, controlling the use of resources, and leading to accomplish performance goals (Lombardi, Schermerhorn, & Kramer, 2007). The most important role a health care manager has cannot be limited to just one function because each function is equally of importance. But for this assignment, I would say a valuable function of a manager is leadership. In leading employees, a manager must have the ability, knowledge, and skills to take charge and lead the organization in the way it should be ran to accomplish the organizations goals. A leader/manager must be able to build up his or her employees’ enthusiasm to work hard to fulfill plans and accomplish objectives (Lombardi, Schermerhorn, & Kramer, 2007). A manager must be able to work as a team alongside his or her subordinates, as well direct at the same time. Teamwork...
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...Effective Decision Making Every health care facility makes complex decisions to run the organization affectively. In health care organizations, management is usually in charge of making the decisions and uses certain strategies to come up with a plan that will improve and benefit the facility. When there are budget cuts within an organization, management must accommodate to meet the new standards and make a decision whether to eliminate or introduce health care needs better to suit the population. “Decision making is choosing from among alternatives to determine the course of action” (Liebler & McConnell, 2008, p. 147). In terms of the Medicaid program receiving a 15% budget cut, the organization must eliminate a health care need that will accommodate for the budget cut but also make a small impact on the wellbeing of the consumers. “The state Medicaid program will no longer pay for preventative or routine dental care for adults other than those with developmental disabilities” (Washington State Health Care Authority, 2013, para. 2). There is a set of decision-making tools used to determine this decision. The informed decisions toolbox helps managers over come barriers such as time pressures, preveived threats to evidence base, and determining the quality of the information (Rundall, Martelli, Arroyo, & McCurdy, 2007). This paper describes how using the toolbox affects accountability, a questioning organization, and knowledge transfer. The Toolbox To make...
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...August 26, 2013 Sandra Marken, RN, BSN, MBA Introduction This is an exciting time for health care management. Healthcare is changing more rapidly than almost any other field. The field is changing in terms of how and where care is delivered, who is providing those services, and how that care is financed. Health care management requires talented people to manage the changes taking place. In their roles, health care executives have an opportunity to make significant contribution to improving the health of the communities their organizations serve. Today, an estimated 100,000 people occupy health management positions at numerous organizational levels, from department head to chief executive officer. Requirements for senior-level positions in health care organizations are demanding, but these jobs also offer opportunities to improve the system of care giving. | | Roles and Functions Paper Effective health care management involves exercising professional judgment and skills and carrying out the four major functions of management at three levels: self, team, and organization wide. Organizing, Planning, Controlling and Leading, the four concepts of management, translated into functions lead to the creation of a cohesive organization. Planning is the foundation pillar of management. It is the base upon which all other areas of management are built. It requires the manager to set a direction and determine what needs to be accomplished. It means setting priorities...
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...Reporting Practices and Ethics HCS 405 Financial management is an important aspect to health care financial planning. There are many financial decisions made every day and depending on the accounting records and the different transactions that are occurring. Finance management is something that health care organizations need to pay close attention to. The priority of a heath care facility is to care for patients, but there still needs to be a profit so the company can keep caring for patients. For a business to satisfy patients and staff at the same time, finance management needs to be planned out. The organization needs to make sure that the assets, costs, and claims are monitored and never overlooked. Some of the decisions made will be in compliance to the organizations finical objectives but normally it is in compliance to the generally accepted accounting principles. GAAP. Generally accepted accounting principle to the GAAP are considered to be the main structure for the guidelines of financial accounting. The GAAP can also be considered an authority for all accounting standards. These accounting standards include standards such as the rules and regulations that the organization’s account has to follow when coping and summarizing the transactions while preparing the financial statements. Any third parties that might be involved with the reporting must trust that the information being given is without wrongdoing and dispute. The generally accepted accounting principles...
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...QI Plan Part III - Implementation and Revision HSC/588 Anna Caluza May 26, 2014 Linda Roan Q I Part III – Implementing and Revising The implementation of correct systems required a team including expert leader’s approach. Effective communications between leaders of Doctor’s Medical Center, end users, the vendors, and the department staff is important when collecting data. For data transfer, authority need to assure that the new system communicate with the existing system. The administrative leaders guide the project activities, data protocol collection, clearly understand roles and responsibilities, and set up policy and procedure. Leader guide the staff to pursue the desire to achieve the goal. In completion of the system, training is provided by trainers for the to staff to be efficient in using the system. A yearly system evaluation to improve quality performance is mandated. The final process of implementation and revising is to assure that the organization is complied with the Joint Commission and other accreditation agencies. Authority Structure and Organization Authority structure is crucial in implementing and revising plans to be successful. To achieve success in implementing project, roles and responsibilities must be organized. Included in the authority structures to achieve success are as follows: board of directors, executive leadership, quality improvement committee, medical staff, middle management, and department...
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...their financial and care. This is essential when a manager determine priorities for services, with the contribution of professionals’ duties to remain with the best interests of service user. There have a duty to be present ethically among manager and practitioner. Uncertainty, this means a lack of understanding of the purpose of the service by the manager or a failure to reflect of the interests of the patients through management. Considering by reviewing the priorities the reality that changes the balance of the money spent...
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...May 02, 2011 In the past few years, many organizations have been making technological advances when it comes to medical records. By implementing Electronic Medical Records system to the Long-Term Care Home Facility, managers will be taking a huge leap into the future. Of course, when organizations decide to make an over-haul change of this magnitude, managers need to make sure they have planned strategies for measuring the various outcomes. Now that the implementation of Electronic Medical Records system has been implemented at the Long-Term Care Facility, management needs to focus on the strategies for determining just how effective was the change to the EMR system. The managers must also be able to analyze possible future outcomes of the implementation as well as looked at how they plan to measure the quality and satisfaction outcomes of the implemented change plan. Change Effectiveness Now that Electronic Medical Records system has been implemented at the Long-Term Care Facility, managers will now have to determine how effective the change to the EMR system was. According to Spector (2010), effectiveness is determined by the degree to which employee behavior is adaptive; moving people in a direction that is in the long-term best interests of employees and the organization. By watching, talking, and gathering surveys from employees, managers will be able to determine if the EMR system was an effective change for the staff and the patients. According to Borkowski (2010)...
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...Shelby County clinic in Memphis, Tennessee. The clinic serves the local Medicaid population. The clinic’s budget was cut by 15%. Rebecca must determine what clinical services can be eliminated or introduced to best address the healthcare needs of the patients. In order to make the best decision for the clinic and the patients, Rebecca will use the Informed Decisions Toolbox (IDT) (Arroyo et al, 2007). Following is a case study of Rebecca’s decision making process. The IDT will be defined and Rebecca will follow the steps to make an informed decision. Her decision to focus the clinic’s efforts on early intervention, preventive medicine, STD/HIV prevention, and case management will be explained. Why the Four A’s tool is determined to be the most effective in making the decision will be addressed (Arroyo et al, 2007). Finally, the use of the toolbox and the affect on the clinic’s accountability, knowledge transfer, and becoming a questioning organization will be studied. The Informed Decisions Toolbox (IDT) The Informed Decisions Toolbox (IDT) is a set of tools that can be useful to healthcare managers when making decisions. The toolbox consists of six steps that can lead to a well-informed decision: Step 1: Framing the question Step 2: Finding sources of information Step 3: Assessing the accuracy of the evidence Step 4: Assessing the applicability of the evidence Step 5: Assessing the "actionability" of the evidence Step 6: Determining if the information is adequate ...
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... | | |College of Natural Sciences | | |HCS/325 Version 1 | | |Health Care Management | | |April 10, 2012 – May 14, 2012 | Copyright © 2010 by University of Phoenix. All rights reserved. Course Description The course explores fundamental concepts of management theory as applied to health care. Students will examine the organizational structure of the health care delivery system and administrative processes such as planning, problem solving, decision making, and quality productivity improvement. Emphasis will also be placed on the major issues and problem areas confronting health service administrators. Policies Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following two documents: • University policies: You must be logged into the student website to view this document. • Instructor policies: This document is posted in the Course Materials forum. University policies are subject to...
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...Decision-Making Case Study Analysis Tara Thompson HCS/514 September 27, 2015 Steven Bonnell Decision-Making Case Study Analysis The healthcare industry is one of the largest industries in the country. As the healthcare industry continues to evolve, it continues to undergo many changes. Technology and medical advancements are two of the biggest changes that are consistent. The economy has its ups and downs and continues to change as well. As the economy changes, healthcare cost rises which can have an impact on many organizations. The many organizations either had to move, down sized, lay off staff or close. The Piedmont County Clinic has been struggling to stay in operation. Due to budget cuts the clinic has been affected tremendously. The Piedmont county clinic budget has been cut by 15%. The population that is mainly affected by the budget cuts are the Medicaid recipients. Medicaid recipients are affected in two ways, benefits are reduced and the services they receive at the clinic are reduced as well. The administration at Piedmont County Clinic are being forced to reduce or eliminate services that are provided to Medicaid recipients. In order for Piedmont County Clinic to continue to provide quality health care the administration has to address the budget cuts by either reducing or eliminating services that will unfortunately affect many Medicaid recipients. The Piedmont County Clinic has appointed a team of managers to plan and make decision...
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...Decision-Making Case Study Analysis Tara Thompson HCS/514 September 27, 2015 Steven Bonnell Decision-Making Case Study Analysis The healthcare industry is one of the largest industries in the country. As the healthcare industry continues to evolve, it continues to undergo many changes. Technology and medical advancements are two of the biggest changes that are consistent. The economy has its ups and downs and continues to change as well. As the economy changes, healthcare cost rises which can have an impact on many organizations. The many organizations either had to move, down sized, lay off staff or close. The Piedmont County Clinic has been struggling to stay in operation. Due to budget cuts the clinic has been affected tremendously. The Piedmont county clinic budget has been cut by 15%. The population that is mainly affected by the budget cuts are the Medicaid recipients. Medicaid recipients are affected in two ways, benefits are reduced and the services they receive at the clinic are reduced as well. The administration at Piedmont County Clinic are being forced to reduce or eliminate services that are provided to Medicaid recipients. In order for Piedmont County Clinic to continue to provide quality health care the administration has to address the budget cuts by either reducing or eliminating services that will unfortunately affect many Medicaid recipients. The Piedmont County Clinic has appointed a team of managers to plan and make decision...
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