...Objectives: ➢ Students will learn key Human Resource practices as recruitment, selection, training, compensation, performance appraisals and laws that constrain these practices. ➢ Students will come to understand how these practices can be successfully developed and implemented in the context of today’s environment. ➢ Students will develop an understanding of HR importance to an organization and learn about the manager’s role in the HR process Course Requirements: 1. Please come to class prepared to discuss the chapter readings and present a thorough written brief on the assigned cases. Each case must be at least 1 full page in length (12“font). Case studies must be submitted at the beginning of each class. E-mail copies will not be accepted. These cases will be checked for content, grammar, use of examples and must answer the questions associated with each case. Strong emphasis in grading will be placed on individuality and originality. Questions concerning these papers may be presented to the instructor at any time. 2. Final Exam: Students are expected to choose a topic from the fourteen (14) that are listed in the syllabus. Each paper should be at least 10 pages in length and should follow the APA Style of writing (please see the attached examples). To avoid plagiarism, all papers should include in-text citations as well as a reference page. There are no limits to the number of citations used. Students must prepare a PowerPoint for the final presentation...
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...Service Kids’ Planet will provide the service of only two types – kids may read books of their choices there; on the other hand, they can play several computer games to pass their leisure. The company relies on its trained employees who work to arrange and take care of books, maintain the computers, look after the kids who are their temporary guests and on. The shop will be given a smart and lovely outlook all along with a lavish interior. Walls are pre-planned to be covered with multi-colored wall-papers and other pictures, decorative stuffs along with an outstanding lighting arrangement so that it gets a real kiddy look. This shop will open at 10:00am and close at 8:00pm. The time has been selected concerning the school hours and time for studies for the kids. The second shift (3:00pm – 8:00pm) turns out to be the pick hour. There will be a day off on Tuesday at Kids’ Planet. The services provided by Kids’ Planet: A Well-furnished Library: In the more traditional sense, a library is a collection of books. It can mean the building or room that houses such a collection, literally a collection of useful material for common use. Libraries most often provide a place of silence for studying. Same thing goes for Kids’ Planet. The library will be well furnished with pretty and colorful furniture like book-shelves, small chairs for kids, big square tables, round tables, low tables for keeping books in different manners and so on. This library will begin its journey with approximately...
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...CASE STUDY: THE VETERINARY PRACTICE Background. Simon Harrison has run a successful veterinary practice for many years from a large Victorian semi-detached house in a smart suburb of a large English town, about 30 miles from London. The practice caters for small animals. There are two qualified vets in Simon and his son Joe, who joined the practice a few years ago, and is now a partner. There is a senior veterinary nurse Ros, and two trainee nurses Rukia and Kath, plus Simon’s wife Anna, who, as a qualified nurse herself, plays an active role part-time. All the nursing staff have to act as receptionists too at times. There are two consulting rooms, one operating theatre /X-ray room, a drugs storeroom, a reception /office area, and a small waiting room. One problem at the current location is that vehicle parking by clients is very difficult in the busy, congested street. Simon is nearing retirement age but does not want to fully retire yet and would like to become part-time, with his son playing a larger role and the practice taking on a younger, more recently qualified vet. Joe is keen to do this but, as we will see below, has more ambitious plans, and if Simon were to agree, there are a number of aspects and activities of the practice that could be altered and improved at the same time. Even though veterinary services can be very expensive, the demand for them in the area is growing quite rapidly, as more people have pets and more people take out insurance for...
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...This essay critically examines leadership style and change management strategy in relation to a particular change in clinical practice. The change made in practice was a move from open access at well baby clinic to an appointment system. The effectiveness of the leader will be demonstrated by focusing on the change process, applying leadership theory to the change and its implementation in practice. This essay also identifies implications for practice and developmental needs for the author, the team and the sphere of practice. It begins by outlining policy drivers relating to leadership within the NHS generally and health visiting specifically. It is interesting to note that despite the vast literature on leadership there is very little agreement amongst scholars on the definition of the term (Willcocks 2012; Alimo-Metcalfe and Lawler 2001). Contemporary government policies such as the Health Visitor Implementation plan (GBDH 2011) focus on the desirability of strong leadership to improve the quality of care but are equally vague on defining leadership (Willcocks 2012; Martin and Learmonth 2012). Some authors have found that the term “leader” has merely superseded the terms “administrator” and “manager” within the confines of the NHS (Martin and Learmonth 2012; Sheridan, Rastan and Foulkes 2008; Hodgetts 2012) as it confers an image of “heroism” and, as yet, carries none of the negative connotations associated with administration or management. It has been suggested that leadership...
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...0 3 0 Electronic Health Records in the Physician Office CHAPTER OUTLINE Patient Flow in the Physician Practice Step 1. Pre-Visit: Appointment Scheduling and Information Collection Step 2. Patient Check-in and Payment Collection Step 3. Rooming and Measuring Vital Signs Patient Examination and Documentation Step 4. Patient Checkout Step 5. Post-Visit: Coding and Billing Post-Visit: Reviewing Test Results Coding and Reimbursement in Electronic Health Records Computer-Assisted Coding Clinical Tools in the Electronic Health Record Decision-Support Tools Tracking and Monitoring Patient Care Screening for Illness or Disease Identifying at-Risk Patients Managing Patients with Chronic Diseases Improving the Quality and Safety of Patient Care with Evidence-Based Guidelines E-Prescribing and Electronic Health Records Keeping Current with Electronic Drug Databases Increasing Prescription Safety Saving Time and Money LEARNING OUTCOMES After completing this chapter, you will be able to define key terms and: 1. 2. 3. 4. 5. 6. 7. 8. 9. List the five steps of the office visit workflow in a physician office. Discuss the advantages of pre-visit scheduling and information collection for patients and office staff. Describe the process of electronic check-in. Explain how electronic health records make documenting patient exams more efficient. Explain what occurs during patient checkout. Explain what two events take place during the post-visit step of the visit workflow. Describe the advantages of computer-assisted...
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...0 3 0 Electronic Health Records in the Physician Office CHAPTER OUTLINE Patient Flow in the Physician Practice Step 1. Pre-Visit: Appointment Scheduling and Information Collection Step 2. Patient Check-in and Payment Collection Step 3. Rooming and Measuring Vital Signs Patient Examination and Documentation Step 4. Patient Checkout Step 5. Post-Visit: Coding and Billing Post-Visit: Reviewing Test Results Coding and Reimbursement in Electronic Health Records Computer-Assisted Coding Clinical Tools in the Electronic Health Record Decision-Support Tools Tracking and Monitoring Patient Care Screening for Illness or Disease Identifying at-Risk Patients Managing Patients with Chronic Diseases Improving the Quality and Safety of Patient Care with Evidence-Based Guidelines E-Prescribing and Electronic Health Records Keeping Current with Electronic Drug Databases Increasing Prescription Safety Saving Time and Money LEARNING OUTCOMES After completing this chapter, you will be able to define key terms and: 1. 2. 3. 4. 5. 6. 7. 8. 9. List the five steps of the office visit workflow in a physician office. Discuss the advantages of pre-visit scheduling and information collection for patients and office staff. Describe the process of electronic check-in. Explain how electronic health records make documenting patient exams more efficient. Explain what occurs during patient checkout. Explain what two events take place during the post-visit step of the...
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...Junod Perron et al. BMC Family Practice 2010, 11:79 http://www.biomedcentral.com/1471-2296/11/79 RESEARCH ARTICLE Open Access Reduction of missed appointments at an urban primary care clinic: a randomised controlled study Noelle Junod Perron1*, Melissa Dominicé Dao1, Michel P Kossovsky1, Valerie Miserez1, Carmen Chuard1, Alexandra Calmy2, Jean-Michel Gaspoz1 Abstract Background: Missed appointments are known to interfere with appropriate care and to misspend medical and administrative resources. The aim of this study was to test the effectiveness of a sequential intervention reminding patients of their upcoming appointment and to identify the profile of patients missing their appointments. Methods: We conducted a randomised controlled study in an urban primary care clinic at the Geneva University Hospitals serving a majority of vulnerable patients. All patients booked in a primary care or HIV clinic at the Geneva University Hospitals were sent a reminder 48 hrs prior to their appointment according to the following sequential intervention: 1. Phone call (fixed or mobile) reminder; 2. If no phone response: a Short Message Service (SMS) reminder; 3. If no available mobile phone number: a postal reminder. The rate of missed appointment, the cost of the intervention, and the profile of patients missing their appointment were recorded. Results: 2123 patients were included: 1052 in the intervention group, 1071 in the control group. Only 61.7% patients had a mobile phone...
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...funky neon lights, wheel cap, car LCD’s etc and also redesigning options are available. • Consultancy – Want to buy a new car but don’t know which to buy? This is is best place to consult. • Also drive-in fast-food joints are located at the ground level for the customers. It’s situated at Dadar. Carplex has no true competitors that are trying to offer a high quality service for a reasonable rate. Most are trying to compete on price alone. Carplex provides a high quality service, both in regards to the core services as well as customer service is all based on their ability to find the best employee. Hiring the best employees and making sure that they are well taken care of ensures that they in turn take care of the customers. Study after study proves that a happy employee is far more likely to provide the highest level of customer service compared to an employee who is not happy and feels that they are being taken advantage of. The Customers Carplex will target two main groups of customers: car owners, prospective car buyers. The surrounding area is quite affluent, 40% of the residents earn over Rs.5lakhs a year. Consequently, they have nice cars and want them to look nice. Lastly, there are many different local...
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...1.0 Background of the study: 1.1 Introduction: Human resources (HR) are the backbone of an organization. Moreover, the continuing prosperity of a firm is likely to be enhanced by employees who hold attitudes, value and expectations that are closely aligned with the corporate vision. HRM policies and practices can be strategically designed and installed to promote desirable employee outcomes, which include the enhancement of the in role and extra role behaviors of employees. Every organization is made up of people. Acquiring their services, developing their skills, motivating them to high levels of performance, and ensuring that they continue to maintain their commitment to the organization are essential to achieving organizational objectives. 1.2 Objectives of the study: (a) Broad Objective: To evaluate the training & development activities of steel industry and to identify the need and implementation of performance appraisal. Finding the ways of creating more effective appraisal and T & D system for KSRM is another objective. (b) Specific Objective: v How T& D is done in a big steel company like KSRM v How performance appraisal is done in KSRM v To identify the importance of T & D and appraisal in a company like KSRM v Identifying the problems that occurs during T & D and performance appraisal v To put forward some recommendation 1.3 Methodology: Data Collection For preparing this report data have been collected from both primary and secondary...
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...THE ART OF DECEPTION Controlling the Human Element of Security KEVIN D. MITNICK & William L. Simon Foreword by Steve Wozniak Scanned by kineticstomp, revised and enlarged by swift For Reba Vartanian, Shelly Jaffe, Chickie Leventhal, and Mitchell Mitnick, and for the late Alan Mitnick, Adam Mitnick, and Jack Biello For Arynne, Victoria, and David, Sheldon,Vincent, and Elena. Social Engineering Social Engineering uses influence and persuasion to deceive people by convincing them that the social engineer is someone he is not, or by manipulation. As a result, the social engineer is able to take advantage of people to obtain information with or without the use of technology. Contents Foreword Preface Introduction Part 1 Behind the Scenes Chapter 1 Security's Weakest Link Part 2 The Art of the Attacker Chapter 2 When Innocuous Information Isn't Chapter 3 The Direct Attack: Just Asking for it Chapter 4 Building Trust Chapter 5 "Let Me Help You" Chapter 6 "Can You Help Me?" Chapter 7 Phony Sites and Dangerous Attachments Chapter 8 Using Sympathy, Guilt and Intimidation Chapter 9 The Reverse Sting Part 3 Intruder Alert Chapter 10 Entering the Premises Chapter 11 Combining Technology and Social Engineering Chapter 12 Attacks on the Entry-Level Employee Chapter 13 Clever Cons Chapter 14 Industrial Espionage Part 4 Raising the Bar Chapter 15 Information Security Awareness and Training Chapter 16 Recommended Corporate Information Security Policies Security at a Glance Sources...
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...englishbanana.com’s Talk a Lot Spoken English Course by Matt Purland A Great New Way to Learn Spoken English Elementary Book 1 Complete 12-week spoken English course All materials, instructions and answers are included Brand new and unique learning method Learn and recall questions, answers and negatives using 8 common verb forms • Learn 400+ essential vocabulary words • 100% photocopiable • • • • englishbanana.com’s Talk a Lot Spoken English Course Elementary Book 1 This book is dedicated to Anna and Julia, with love and thanks xx and also: ………………………………………………………………. (Insert the name of the teacher who has most inspired you to learn.) English Banana.com info@englishbanana.com ISBN-13: 978-0955701511 English Banana.com Copying Licence: You may freely print, copy and distribute this book, subject to our Copying Licence (visit our website at www.englishbanana.com for full details) First published in the UK by English Banana.com 2008 © Copyright Matt Purland 2008 Talk a Lot Introduction Welcome to a new kind of English course! Talk a Lot is a great new way to learn spoken English, and quite a departure from the standard ELT course book. Instead of spending hours reading and writing, students have the opportunity to engage in challenging and fun speaking and listening activities with their friends. On this course students learn how to think in English as well as Talk a Lot! The Talk a Lot course objectives are very simple: • • • •...
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...02-Cawsey.qxd 5/23/2007 10:59 AM Page 33 CHAPTER 2 Change Frameworks for Organizational Diagnosis How to Change Change is. —Anonymous Chapter Overview • The chapter differentiates between how to create organizational change, its process, and what should be changed, the content. Change leaders must understand both. • Lewin’s classic “Unfreeze-Change-Refreeze” model is discussed. • A modified version of Beckhard and Harris’s change management process is developed in depth. The model asks: (1) What is going on in the organization? (2) Why change? (3) What is the gap between the existing and desired states? (4) How do we close this gap? and (5) How do we manage during the transition phase? • These explicit models will help change leaders articulate their implicit models of how organizations work and how to change their organizations. Sweeping demographic changes, technological advances, geopolitical shifts, and pressures to be more sensitive to our physical environment are combining with 33 02-Cawsey.qxd 5/23/2007 10:59 AM Page 34 34——TOOLKIT FOR ORGANIZATIONAL CHANGE concerns for security and organizational governance to generate significant pressure for organizational change. Awareness of the political, economic, sociological, and technological (PEST) aspects of any organization’s external environment forewarns us of the need to pay attention to such factors. Furthermore, it alerts managers to a need to have some means in place to attend...
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...Research Paper The experience of ethnic minority workers in the hotel and catering industry: Routes to support and advice on workplace problems Ref: 03/06 2006 Prepared by: Tessa Wright and Anna Pollert (Working Lives Research Institute, London Metropolitan University) Funded by Acas and the European Social Fund For any further information on this study, or other aspects of the Acas Research and Evaluation programme, please telephone 020 7210 3673 or email research@acas.org.uk Acas research publications can be found at http://www.acas.org.uk/index.aspx?articleid=405 ISBN 0-9554830-0-X ISBN 978-0-9554830-0-4 The Experience of Ethnic Minority Workers in the Hotel and Catering Industry: Routes to Support and Advice on Workplace Problems Ref: 03/06 2006 Prepared by: Tessa Wright and Anna Pollert (Working Lives Research Institute, London Metropolitan University) Funded by Acas and the European Social Fund Acknowledgements The authors would like to thank the European Social Fund and Acas for providing financial support to the project, and Acas staff also for their guidance during the project, in particular Margaret Fox, Anthony Gould and Gill Dix. The project benefited greatly from the contributions of the Project Advisory Group, both in suggestions made on methodology, access and content at meetings, and help in accessing research participants. Many individuals and organisations helped us in gaining access to workers to interview...
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...SOCIAL EFFECTS OF HIV AND AIDS AMONG THE YOUTHS IN KENYA; A SURVEY STUDY OF ELDORET TOWN GROUP MEMBERS REG No. FAITH TOMNO BTM/1008/08 MERCY RUTO BTM/1077/08 CAROLINE KOECH BTM/13/08 EVA NADUPOI BTM/1076/09 JOSPHINE MARITIM BTM/ 116/09 CHAPTER TWO 2.0 Literature review 2.1 Introduction This chapter reviews the previous studies on the related field, acknowledges the contribution made by the scholars’ publication (seminar papers, conference proceedings, business journals text books and periodicals) the literature review has been categorized under various sub headings. 2.2 Past studies Epidemics like HIV/AIDS are both a social phenomenon and a biological reality, and therefore occur within a specific social context. The process through which individuals decide either to take or not to take an HIV test takes place in a social context. HIV/ AIDS have become one of the most serious challenges facing human development and achievement of National and Millennium Development Goals in Kenya. 2.2.1 Characteristics of the youth without HIV and AIDS Personality characteristics They are successful in the way they present themselves to the surrounding environment, and most importantly their target. There are a great many books and resources about how to have a positive personal...
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...____________________________________________________________ ____________________________________________________ Professor Youngme Moon and Research Associate Kerry Herman prepared this case. HBS cases are developed solely as the basis for class discussion. Cases are not intended to serve as endorsements, sources of primary data, or illustrations of effective or ineffective management. Some data have been modified or disguised. Copyright © 2002 President and Fellows of Harvard College. To order copies or request permission to reproduce materials, call 1-800-545-7685, write Harvard Business School Publishing, Boston, MA 02163, or go to http://www.hbsp.harvard.edu. No part of this publication may be reproduced, stored in a retrieval system, used in a spreadsheet, or transmitted in any form or by any means—electronic, mechanical, photocopying, recording, or otherwise—without the permission of Harvard Business School. YOUNGME MOON Aqualisa Quartz: Simply a Better Shower Plumbing hasn’t changed since Roman times. — Tim Pestell, Aqualisa national sales manager Harry Rawlinson (HBS ‘90) shrugged out of his overcoat and headed to the reception desk of the South Kent County Marriott. “Can you direct me to the breakfast room?” he asked, “I’m meeting some guests from America.” The receptionist pointed toward a hallway lined with photographs of the region’s golf fairways and putting greens. “It’s just to the left down there,” she said. As he strode down the narrow corridor...
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