...Alexander Becerra BUS 431 Chapter 9 Case Study The Sundale Club Case Analysis Form 1. Problems A. Macro 1. Sudden decline in membership and interest in facility 2. Impacts from the athletic department on the social activity department and the mixed activity department 3. Lack of Corporate Human Resources supervision on issues such as hiring, terminations, and promotions B. Micro 1. Staff has become discouraged and discontent with their jobs 2. Communication lines have been reduced due to a personal relationship between Ellis and Johnson 3. Intergroup conflict and lack of support for each other due to fear of “rocking the boat” 4. Avoidance style of conflict resolution within the organization 5. Ellis hiring a friend 6. Johnson being promoted to Assistant Athletic Director 7. Low employee morale and fear of retaliation if voice concern 8. Hiring practices not based on qualifications and years of experience II. Causes 1. Improper and unethical behavior on the part of Chuck Johnson 2. Ted Ellis dismissing the complaints brought to him by Frank Havens 3. Watts dismissing complaints brought to him 4. Co-workers and peers avoiding talking to Johnson about his inappropriate behavior 5. Johnson’s promotion over Pat Franklin who was more qualified 6. The firing of Pat Franklin has increased the team’s tendency to not “rock the boat” and avoiding addressing the situation 7. Lack of investigation into Johnson’s actions and lack of actions taken to address complaints...
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...Background The Sundale Club is the largest athletic/social club in the city. It has been established for many years and has a prestigious reputation. Currently, the membership is slightly under 1,000. Sundale once had a waiting list for those wishing to join, but in the past few months the list has been exhausted and the director, Bob Watts, is considering a membership drive to fill unexpected membership vacancies. Alice Smith was thinking about her modeling job on her way home that evening. Today had been dandy. Ted Ellis, the athletic director, had fired Pat Franklin, who had worked for Sundale for nearly nine years. The Problem The whole mess started five months ago when Ellis hired Chuck Johnson to become the men’s activity manager. Shortly after Johnson arrived, rumors started that he was a homosexual. Two of the members complained to Frank Havens, the assistant athletic director, that Johnson had made verbal passes at them. Ted Ellis and Johnson were close friends, so Havens was reluctant to approach his boss with this problem. During the next few years more incidents involving Johnson’s behavior were reported by various staff members to Havens, in addition to complaints from club members. Havens could sense that his staff was wondering why he had not done something about the situation, and he was aware that seven of the male members had withdrawn from the club. Finally, he requested a meeting with Ted Ellis. The Meeting The meeting with Ellis did not go...
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...The Sundale Club is the largest athletic/social club in the city. It has a prestigious reputation and has been established for many years. Currently, the membership is slightly under 1,000. Pat Franklin, who had worked for Sundale for nearly 9 years was fired by Ted Ellis, the Athletic Director. The whole mess started 5 months ago when Ellis hired Chuck Johnson to become the Men’s Activity Manager. Shortly after Johnson arrived, rumors started that he was homosexual. Frank Havens, the Assistant Athletic Director received a complaint from two members of the company that Johnson made verbal passes. Ted Ellis and Chuck Johnson were close friends, so Havens was reluctant to approach his boss with this problem. More incidents involving Johnson’s behavior were reported by various staff members to Havens, as well as club members. Havens could sense that his staff was wondering why he did not do something regarding the situation and was aware that 7 of male members had withdrawn from the club. He then requested a meeting with Ted Ellis. Unfortunately, the meeting did not go well. Ellis was very defensive about Johnson. Havens talked to Bob Watts about the meeting he had with Ellis earlier. Watts was due to retire next year, so he did not want to rock the boat in the final days of his tenure at Sundale. Watts tried to convince Havens that it was just a silly rumor. Frank’s working relationship with Ellis has became very awkward, and he continued to receive pressure from below. Within the...
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...Problems A. Macro 1. The Sundale Club needs to figure out a way to gain more members so they can keep the club open. The club needs to analyze the situation they are in and make some big decisions in regards to change that will help them gain a good reputation. 2. Sundale Club needs to have a meeting with the human resources department. At this meeting the owners need to address the lack of involvement that the human resources department is having when hiring and training the staff. B. Micro 1. It seems that communication is one of the biggest issues that Sundale is currently dealing with. There is a lack of communication between the staff and the managers, which is causing problems with the overall structure of the club. 2. It seems as if the current staff is discouraged and unhappy due to Mr. Johnson’s actions. 3. Many members of the organization are afraid to speak up because they fear they will lose their jobs. Favoritism was used when Pat Franklin was over looked for a promotion that was then given to Mr. Johnson because of the personal relationship between him and Ted Ellis. II. Causes 1. No recognition for the Sundale Club staff and the fact that Pat was over looked for a promotion. 2. The personal relationship between Chuck Johnson and ted Ellis withdraw from goals that the organization had set in place. 3. The fact that Bob Watts is going to be retiring in the near future is diminishing interest in problems at the club. III. Systems affected ...
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...Sundale Club Case Analysis The company had gained a prestigious reputation and was highly recommended. A waiting list was established in order to accommodate future club members. The company’s reputation really started to suffer in the past few months of hiring a new activity manager. While reading this case study I noted several problems that were caused by an employee’s behavior toward club members and colleagues and the failure of top level management to handle the issues appropriately. Key employees where lost due to the inappropriate handling of the situation. This paper will discuss the micro, macro problems, causes, the systems affected, alternatives, and recommendations on how the issues should be handled. Macro Problems The first concern is what will Sundale Club do to gain more members in order to keep its doors open? They will have to analyze the situation and make some big decisions on changes that will have to be made in order to regain a prestigious reputation. They will have to reevaluate the staff. Second what will Sundale do if they continue to lose members and have to close their doors? Micro Problems Due to the complaints from the staff and club members about Chuck Johnson’s inappropriate advancements towards them, and the miss handling of this situation by Ted Ellis, as well as the untimely promotion he received, the first concern here is whether or not Bob Watts will agree to meet with Pat Franklin and the athletic department with the exclusion...
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...The Sundale Club Case Analysis The problems that are festering at the Sundale Club seem to be deriving from a lax in organizational accountability. From an organizational point of view, accountability is one of the mainstays of organizational health. Roger Connors, CEO and New York Times bestselling author of “The Oz Principle” states; Accountability is the guiding principle that defines how we make commitments to one another, how we measure and report our progress; how we interact when things go wrong, and how much ownership we take to get things done... If accountability is not working in your organization, then every effort toward performance improvement will be inefficient and ineffective (Connors). This lax in accountability begins at the top with Bob Watts, the Director of The Sundale Club. Bob Watts is due to retire next year. It is this impending departure from the company that encourages his unwillingness to engage the issue at hand. The issue in question is Ted Ellis’s unwillingness to address an issue causing disruption within the organization. Ted is the Athletic Director, and answers directly to Bob Watts. Bobs accountability detachment gives Ted Ellis the green light to ride roughshod over the subordinate managers. Below then, is an assessment of the existing problems at Sundale. Overall Problems: 1. Lax in organizational accountability a. Due to impending retirement, top management has become a lame duck leader. 2. Fragmented vision a. Sundale has...
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...The Sundale Club Case Analysis The Sundale Club is the largest athletic/social club in the city. It has been operating for many years and has a prestigious reputation (Brown, 2011, p. 253). Sundale at one time they had a waiting list for memberships, which had slightly fewer than 1,000, but in the last couple of months memberships have dropped and there is no longer a waiting list. Bob Watts is considering a membership drive to fill unexpected membership vacancies (Brown, 2011, p. 253). Macro What Sundale Club is facing is the decline of memberships. This has not been a problem until recently, because of the waiting lists that they previously had, at this time there seems to be a lack of interest in joining the club. The athletic department is having issues as well. This is impacting both the activity department and mixed activity departments. Another macro issue is the human resource department and their lack of involvement in the hiring, training, and termination of employees. Micro Communication seems to be the biggest issue that the organization is facing. There is a lack of communication between managers and staff. The staff is not happy and seems to be discouraged because of the actions of Mr. Johnson. Though the members have been complaining and some have left the club and nothing has been done about Mr. Johnson’s actions. The relationship between Ted Ellis and Mr. Johnson is too personal in a professional environment. Many members of the organization are afraid...
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...Case Analysis: The Sundale Club Macro The Sundale Club us facing a decline in their memberships. While this usually would not have been a problem, because of the waiting lists that they previously would have had, it currently is a problem because there is a lack of interest in even joining. In addition to this, the athletic department is having issues. These issues are impacting both the activity department and mixed activity department. The last macro issue is the human resources department and their lack of involvement in the hiring, training and termination of employees. Micro Communication seems to be the biggest issue that the organization is facing. There is a lack of communication between managers and staff. The staff is not happy and seem to be discouraged because of the actions of Mr. Johnson. In addition, even though the members have been complaining and some have left the club, there has still not been much action taken against Johnson. The relationship between Mr. Ellis and Mr. Johnson is too personal to use in a professional setting. Many members of the organization are afraid to “rock the boat” as they do not want to put their own employment in jeopardy. When Ms. Franklin was overlooked for a promotion that was then given to Mr. Johnson, favorites were being played. Experience and qualifications are not being utilized in the promotion agenda, and the employees are beginning to see how loyalty and dedication have no say on the career they are trying to build...
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...Bus 380 project management Name Course Institution Date Bus 380 project management Question #1 The kickoff meeting encompasses the first meeting, which comprises of the client of the project and the project team. Notably, this meeting defines the base elements for the entire project and other planning activities in relation to the project. This meeting has the mandate of introducing the project team members and the client. In addition, the meeting gives its members an opportunity to discuss the responsibilities of each participating member of the project (Kousholt, 2007). The process for holding a kickoff meeting is discussed below: • The agenda This process gives the members of the project a clear understanding of how the project will move to the next level of progress. • The meeting This process ensures that the meeting is flowing and time wastage is avoided. Being personal and fun at this point will make every team member to enjoy participating. • Getting started This process entails taking immediate charge and control of the meeting. During this process welcome all the participants without forgetting yourself. In addition, during this process the project is defined, its purpose and the project expected deliverables and goals. All the members of the project are introduced together with their roles. • Project presentation Having set the tone of the project, project presentation will discuss and present...
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...Case: The Sundale Club Background The Sundale Club is the largest athletic/social club in the city. It has been established for many years and has a prestigious reputation. Currently, the membership is slightly under 1,000. Sundale once had a waiting list for those wishing to join, but in the past few months the list has been exhausted and the director, Bob Watts, is considering a membership drive to fill unexpected membership vacancies. Alice Smith was thinking about her modeling job on her way home that evening. Today had been dandy. Ted Ellis, the athletic director, had fired Pat Franklin, who had worked for Sundale for nearly nine years. The Problem The whole mess started five months ago when Ellis hired Chuck Johnson to become the mens activity manager. Shortly after Johnson arrived, rumors started that he was a homosexual. Two of the members complained to Frank Havens, the assistant athletic director, that Johnson had made verbal passes at them. Ted Ellis and Johnson were close friends, so Havens was reluctant to approach his boss with this problem. During the next few years more incidents involving Johnsons behavior were reported by various staff members to Havens, in addition to complaints from club members. Havens could sense that his staff was wondering why he had not done something about the situation, and he was aware that seven of the male members had withdrawn from the club. Finally, he requested a meeting with Ted Ellis. The Meeting The meeting...
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...The Sundale Club as a whole is facing multiple issues. Membership is currently dropping; membership in previous years was at capacity with people awaiting membership on the waiting list. Now, management is considering holding a membership drive in order to attract new members to fill vacancies. Most of Sundale’s income is generated by the social activities that members attend, with the drop in membership the income flowing into Sundale is also decreasing. The declining membership must be reversed in order to maintain the business. Another issue effecting Sundale is the amount of stress the employees are experiencing. Some of the stress can be associated to the change in personnel. Changes in the structure of the organization result in new work groups and changes in the way employees interact with one another increasing the stress of employees. (Brown, D., 2011, pg 234) The decision-making within the company is mainly left to Mr. Ellis who does not involve his employees in his decisions. When managers make decisions without input from subordinates, the employees tend to feel that they have little control over their work environment, which creates stress. (Brown, D., 2011, pg 235) Mr. Ellis himself seems to create stress and worry for his employees. The leadership of an organization has a large amount of control over the culture of the organization, if the leaders create an environment that makes the employee uncomfortable this will add to the stress of the job. (Brown...
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...Case Analysis: the Sundale Club Case Analysis: The Sundale Club Macro The Sundale Club us facing a decline in their memberships. While this usually would not have been a problem, because of the waiting lists that they previously would have had, it currently is a problem because there is a lack of interest in even joining. In addition to this, the athletic department is having issues. These issues are impacting both the activity department and mixed activity department. The last macro issue is the human resources department and their lack of involvement in the hiring, training and termination of employees. Micro Communication seems to be the biggest issue that the organization is facing. There is a lack of communication between managers and staff. The staff is not happy and seem to be discouraged because of the actions of Mr. Johnson. In addition, even though the members have been complaining and some have left the club, there has still not been much action taken against Johnson. The relationship between Mr. Ellis and Mr. Johnson is too personal to use in a professional setting. Many members of the organization are afraid to “rock the boat” as they do not want to put their own employment in jeopardy. When Ms. Franklin was overlooked for a promotion that was then given to Mr. Johnson, favorites were being played. Experience and qualifications are not being utilized in the promotion agenda, and the employees are beginning to see how loyalty and dedication have no say on the...
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...Week 6: The Sundale Club There were several underlining issues within the company; however, the major macro issues were the division within the organization because of the extremely poor relationship amongst the employees. Not only was the division visible within the organization but the lack of leadership and direction played a role within the dysfunctional organization. Although many company’s can operate within dysfunctional environments but harassment has a different effect on an organization. Basically, Johnson’s behavior towards employees within the environment were unbearable. It seem like it created a hostile work environment for employees, which proved to be detrimental to the organization. The micro issues were those stated to include the loss of members, the difficulties within the chain or command, and poor staff morale. Heavens was unable to talk to his superior and the non-interest in problems within the company. All of the micro and macro level problems were potientially caused by no recognition or follow through for the staff and/or on the behave of staff. Employee’s passed over for promotion and relationships between staff negatively effecting goals of the organization and the morale of the staff. Not only were there several distractions within the environment, but retirement of an employee contributed to the problems. I recommend before Bob retire the organization attempts to pull it together and establish a meeting in order to put all the issues out on...
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...Lindo Enterprises is one of the small-scale industries which has established and positioned their product in the market. They are in the business of processing raw seafood into a packed-snacks. Their financial data had shown an increasing sales and profit year after year since 1998. However, they are faced with a challenge of maintaining their competitive advantage and market position through a sustainable 10% annual growth rate for the next five years. Achieving this target would require the considerations and a careful study of the major threat or problems that the business is, and is going to face. Competition is on the top list, distribution of the product both locally and internationally through export-consolidators considering the quality standard, the increasing worldwide trend towards health consciousness which negates the consumption of processed snack foods and the stricter health and sanitary requirements on the import goods of the export markets are the major threat that must be resolved or given action. The analyst had come up with the recommended plan of action that could counter strike the above mentioned threats or problems. A strong campaign for marketing strategies to promote the product and gain the competitive advantage, a nationwide distribution of the product must be targeted, a continuous innovation of the product focusing on its quality and standards that could surpass the export requirements and of course considering to go with the direct exporting which...
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