...Introduction to Literature Critical Analysis of Fiction paper The Intangibles they carried Every person has items one needs to carry but they are incomparable to that of a soldier. Tim O’Brien emphasizes this in his short story, “The Things They Carried” as he takes on the narrative role explaining what he observed of the soldiers he once fought alongside. Chronicling both the intensities and tragedies of war he tells the stories of fellow soldiers and reveals truths of war at the same time. In precise detail and intentional metaphorical language O’Brien describes what it is that each soldier carries and how that relates to them as an individual. While some are intangible, such as guilt and fear, others are specific physical objects, including matches and morphine. Simultaneously, he frames the struggles not only of each man but of the war in general and the shame and emotion involved. It is what he does not directly say but rather implies with his descriptions of each soldier that bring the deeper message to the surface. The detail and element of characterization Tim O’Brien uses to describe each soldier in “The things they carried” reveals the deeper meaning that the emotional baggage each soldier carries with them weighs upon them more heavily than the physical items, essentially interfering with their duties of war. Jimmy Cross, the main character O’Brien highlights, appears to carry the most emotional baggage with him as the story opens explaining how he carries...
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...Nelms Client Understanding Paper As part of the analysis carried out within the accounting entries will be explaining and analyzing the following issues for the customer. Adjusting lower cost of inventory on market valuation, interest Capitalizing on building construction, Recording gain or loss on asset disposal and finally the theme adjusting for goodwill impairment Adjusting lower cost in market inventory on valuation Inventories are necessary for companies because it is a fundamental part of the business operation. They seek to retain control of the articles of tangible property of a company. These items range from the material for the production process to be in-assembly and used as part of a sale, must be counted and recorded in the books. The valuation of inventories is of great importance for two reasons. First, generally they constitute an important part of current assets which means that this has a significant impact on working capital. Second, inventory valuation has a major impact as the amount is reported net profit for companies. There are various methods of conducting the inventory and turn the registration ledgers. Generally Accepted Accounting Principles (GAAP) teaches that when inventories decreased in value to future sales price should move in the same direction at the same time There are various methods for carrying the inventory. One is the perpetual method is a continuous record of the inventory items. One of its usefulness is that it allows preparing...
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...carrying value; 2. PP&E makes up a large percentage of the total assets, especially for manufacturing companies, and is expected to be long-term assets held for use in production; 3. Mostly they are carried on the Balance Sheet based on the cost no matter how much their actual values are. So it is possible for companies to inflate or write down the value of PP&E by managers. Therefore, the investors have to pay attention to the policy of the PP&E and in this memo we tend to analyze the account deeply and understand how to the amount is reported on financial statement. In order to find the differences between IFRS and U.S GAAP on this subject, summaries of the requirements of GAAP and IFRS separately will lay a foundation for the comparison. IFRS: IAS 16 An entity may choose 2 accounting models for its property plant and equipment: an entity shall apply the same model to the entire class of PP&E (IAS 16-29: An entity shall choose either the cost model in paragraph 30 or the revaluation model in paragraph 31 as its accounting policy and shall apply that policy to an entire class [Refer: paragraph 37] of property, plant and equipment.) 1. Cost model (IAS 16-30: After recognition [Refer: paragraph 7] as an asset, an item of property, plant and equipment shall be carried at its cost less any accumulated depreciation [Refer: paragraphs 6 (definition of depreciation) and 43–62] and any accumulated impairment losses [Refer: paragraph 63]) An entity shall carry an asset...
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...business organization must go through in order to develop the new system. Provide an illustration to show the Waterfall model of System Development Life Cycle (SDLC). SYSTEM PLANNING SYSTEM ANALYSIS SYSTEM DESIGN SYSTEM CONSTRUCTION AND IMPLEMENTATION SYSTEM MAINTENANCE Diagram: System development life cycle Waterfall Model System Development Life Cycle is used to organize activities needed to build a system to assist management by providing reports on project status and keeping track of resource needed. It assumes that all activities are performed in a strict sequence. One phase must be completed before the next activity can be carried out and that no phase is to be repeated. However, the linear systems development life cycle is subjected to a number of critics which are the real information systems project rarely follow such a simple sequential cycle. Phases may be overlapped and activities may have to be repeated. Alterations are needed as inadequacies in the analysis phase mat become evident only during the design, construction or implementation phase. A great amount of time may have elapsed between the preliminary investigation and the final implementation. Also, the new technology existence may not be possible to incorporate new technology without redoing the analysis and design work already completed. System planning Information system strategic planning is a set of long-term goals that describe the information architecture and major information systems initiatives...
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...Questions for Review and Discussion- Chapter 6 Eva Martinez INF336: Project Procurement Management Instructor: Asif Choudhery January 28, 2014 The acquisition process is an important aspect in any business field; it is the momentum that is carried out when determining what is needed and why. Commercial equivalents is what follows after a business has determine these reasons. By having commercial equivalents it allows the suppliers or vendors to be able to grasp on what is exactly needed. To ensure that there are no value opportunities being overlooked; it is important for any business to follow the six steps of the acquisition process, they are: need recognition, description, potential suppliers, selection, receipt and payment. (Johnson & Leenders, 2010). It is preferable to separate need identification and defining commercial equivalents into two separate stages due to the general recognition that about seventy percent of the opportunity for value improvement stands within these first two phases of the acquisition process. (Johnson & Leenders, 2010). There are many technical details that goes into the analysis of the acquisition process. One thing that is consistently recommended is to continuously increase participation of operating managers and key-staff individuals throughout the acquisition process. The involvement of these key individuals would create an efficient process and effective strategic choice throughout the acquisition. "Such involvement...
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...Most scholars believe that customer perceived service quality is judged by the service process quality and outcome quality. Study on the measure of quality of service and to lay a foundation for measuring index of quantitative research on quality of service, but each customer demand is not the same, and the importance of each attribute to different customers products or services have different views, so in the actual operation should be carried out according to different research purposes. There are some opinions about the evaluation index and model of hotel service quality. Some scholars have done a lot of research on the service quality measurement tool, which has great breakthrough and contribution of perceived service quality model, SERVQUAL model, SERVPERF model. The specific evaluation methods, but also the most controversial is the SERVQUAL model is used most widely. There are some modes in the following...
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...Unit 3 Introduction to Marketing – P1 - describe how marketing techniques are used to Market products in two organisations [IE] In this unit, I will be exploring the aspect of marketing in the business world. I will explore the techniques used by two contrasting businesses to be able to identify the differences between their techniques with a high degree of clarity. The 4 P’s: Product- A product is seen as an item that satisfies what a consumer demands. It is a tangible good or an intangible service. Tangible products are those that have an independent physical existence. Typical examples of mass-produced, tangible objects would be the common razor blade and a motor. Price- the price of a product is essential if any development in the market is to be made. This is because a decent price is the only thing at the end of the day that attracts a customer. Price comparisons to competitors must be considered as obviously, if the product is the same but the price is higher, not many if any customers will choose to buy the available product. A variation within the prices within a calendar year is good to do as during times such as Christmas, sales tend to rise as people are desperate to buy gifts even as late as a day before. This causes sales to rocket. If discounts are made, it is possible that a huge amount of sales in just one day. Place- the area in which a business’s deploys its service is hugely important. This is because if its area is filled with competitors trying...
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...Running head: CASE STUDY ANALYSIS PART A: “POWER PLAY FOR HOWARD” Case Study Analysis Claire Henry, Kathy Addison, Jeremy Seay, Jacinta Little MGT/445 August 13, 2010 Case Study Analysis Negotiation is a mutual place where conflict management and conflict resolution takes effect. For example, Juwan Howard was only 23 years old, when he was drafted into the National Basketball Association. Juwan was known for a hard working man, which acted responsibly with dignity and class, off the basket ball court and everywhere. During 1996 and 1997 in his sophomore season, besides becoming a Superstars, he was the highest paid basketball among other players, but the NBA voided his contract soon after. Howard had no choice but to return to the Bullets, signing a contract for seven-year that was worth $100 million. During this case study, the learning team B will evaluate the costs, benefits and risk of negotiation from the perspective of all parties associated with the case study analysis of “Power Play for Howard”. Case Summary The Miami Heat felt that having Juwan Howard on their team would take them to victory since they had not win for the last 6 years. Juwan Howard talent would definitely increase the chances of having a good year in winning. However, keeping Alonzo Mourning another talented player was important to the team also, therefore, Riley promised him “ to make him the highest paid player on the team” which conflicted with Howard’s contract. The NBA...
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...An analysis of the factors of successful implementation of customer relationship management in chain of supermarkets in the United Kingdom 1. Introduction Today, more and more companies find that cultivating customer loyalty is a key factor to achieve success. Customer relationship management (CRM) focuses on the relationship between customer and company. Due to this feature, many companies are trying to establish their own CRM system for helping them to connect new customers and boost old customers’ long-term loyalty. CRM systems include operations and analysis, and relationship marketing strategy and supporting, customer-centric business processes (Buttle 2004). With the development of information technology (IT), using CRM system is more convenient. It is considered as an important strategic compulsory (Coltman 2007), with investment predicting that global costing will increase on CRM system over the future (Gartner Group 2009). From a U.S. based survey, it was found by Goodhue et al. (2002) that a CRM system had already been established or was planned by 91 percent of companies. However, according to Rigby, the application of a CRM system is not very successful (Rigby et al. 2002).The main reason is that more than half of total companies consider CRM as a simple technology solution which aims to build a bridge among marketing, sales and service (Peppers and Rogers, 1999). A successful implementation should consist of different functional departments and be based on...
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...Master thesis for the attainment of the academic degree of ‘Master of Business Administration in Small and Medium-Sized Enterprise Development’ International SEPT Program, University of Leipzig THE ROLE OF HUMAN RESOURCE MANAGEMENT (HRM) PRACTICES AND SERVICE BEHAVIOUR IN SERVICE QUALITY IN VIETNAM’S TOURIST HOTELS Name of Student: Email of student: Matriculation Number: SEPT ID Number: Mai Hung Manh manhmhvnpt@gmail.com 2182281 VN05-14 First supervisor: Second supervisor: Prof. Dr. Utz Dornberger Dr. Nghiem Sy Thuong 20th May 2012 22nd June 2012 Date of assignment of topic: Date of submission: TABLE OF CONTENT LIST OF FIGURE.............................................................................................. 4 LIST OF TABLE ............................................................................................... 5 ACKNOWLEDGEMENT.................................................................................. 7 ABSTRACT....................................................................................................... 8 CHAPTER 1: INTRODUCTION ....................................................................... 9 1.1. Background ............................................................................................. 9 1.2. Rationale of the research........................................................................ 10 1.3. Research objectives ..............................................................................
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...quality further tested for any significant relationship with attitudinal loyalty, which is considered to be an important component of retaining valued customers. The data has been collected from 100 valued customers of two private retail banks of Tiruchirapalli. A questionnaireelicited information on socio-demographic variables along with SERVQUAL dimensions of service quality added with three extra contemporary validated variables and attitudinal loyalty variables. The results suggest that responsiveness and reliability of service quality dimensions determine customer satisfaction more than the assurance, empathy and tangible aspects (SERVQUAL score analyzed using Factor Analysis and Multiple Regressions). Overall perceived service quality fosters customer’s attitudinal loyalty through latent customer satisfaction (Tested using Chi-Square Statistics and Correlation Analysis). Increase in service quality of the banks can satisfy and develop attitudinal loyalty which ultimately retains valued customers. Introduction Financial liberalization has led to intense competitive pressures and private banks dealing in retail banking are consequently directing their strategies towards increasing service quality level which fosters customer satisfaction and loyalty through improved service quality. Private banks dealing in retail banking are pursuing this strategy, in part, because of the difficulty in...
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...Name of the college: Heramba Chandra College. Supervised by Name of the supervisor: JAYANTA GHOSH Name of the college: Heramba Chandra College. BACKGROUND: In 1494, a mathematically minded Veteran monk named Luca Pacioli published his “Summa de Arithmetica, Geometrica”, the first accounting textbook. It illustrated double-entry accounting, a system that makes the modern corporation manageable, even possible. Today, half a millennium later, Pacioli’s process, still pretty much intact, is being challenged like never before. Pacioli’s accounting system lets businesses keep track of changes in their assets. But this system deals primarily with tangible assets such as cash, inventory, investments, receivables, property, plant, and equipment. What go unrecorded are intangible assets such as quality of management, customer loyalty, information infrastructure, trade secrets, patents, goodwill, research, and, considered by some, the ultimate intangible, knowledge—a company’s intellectual capital. FASB chairman Edmund Jenkins attests, “The components of cost in a product today are largely R & D, intellectual assets, and services.” Professor James Quinn of Dartmouth College said, “Even in manufacturing, perhaps three-fourths of the value added derives from knowledge.’’ This refrain is echoed by...
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...PROJECT REPORT ON CONTENTS OF THE PROJECT: * Acknowledgement * Executive Summary * Objective of the Study * Quick Service restaurant in India * Key drivers in Indian quick service restaurants * History * Introduction * Strategies taken by Domino’s * Service Blueprint of Domino’s * 7P’s of Domino’s * Flower of Services of Domino’s * Service marketing triangle of Domino’s * Methodology of conducting Primary survey * Analysis of the Survey * Suggestions & Conclusion * Appendix: Questionnaire ACKNOWLEDGEMENT The satisfaction and euphoria that accompany the successful completion of any task would be incomplete without mentioning the name of the people whose constant guidance and encouragement has crowned all our efforts with success. As the students of the IILM-GSM, we would like to express our sincere thanks to Mrs. Tripti Ghosh, who helped and guided us to structure the project. EXECUTIVE SUMMARY This report is based on services offered by dominos and also to test the quality of service dimensions of Domino’s. India's quick service restaurant market worth $13 billion is growing 25-30 percent a year on the back of changing and busy lifestyle, fast emerging middle class population and surging disposable income, the industry will continue to grow at a pace in coming years. It now accounts for roughly half of all restaurant...
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...Value Network Analysis and value conversion of tangible and intangible assets Verna Allee Online version of Final Draft Published in Journal of Intellectual Capital Volume 9, No. 1, 2008, pp. 5-24 Verna Allee verna@vernaallee.com Published in Journal of Intellectual Capital Volume 9, No 1, 2008 pp. 5-24 Page 1 of 21 Introduction One of the most important and challenging questions in working with intangibles is, “How do we convert intangible assets such as human knowledge, internal structures, ways of working, reputation, and business relationships into negotiable forms of value?” Value network analysis offers a way to model, analyse, evaluate, and improve the capability of a business to convert both tangible and intangible assets into other forms of negotiable value, and to realise greater value for itself. Underlying this approach is an understanding that intangible, but nonetheless strong and dynamic relationships, and the intangible assets that make up and have an impact on those relationships, are the foundation of any successful business endeavor. Indeed, the future success of a company or organisation as a whole depends on how efficiently a company can convert one form of value into another. An example of value conversion occurs when an intangible asset such as professional expertise is converted into a more negotiable form of value, perhaps in the form of consulting services. The conversion dynamic also applies to value realisation. An example is when...
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...University of Nottingham Measuring Service Quality in Distribution Logistics Using SERVQUAL and AHP: A Case Study in a Pharmaceutical Wholesaler in Turkey HARIKA KARPUZCU MSc Operations Management University of Nottingham Measuring Service Quality in Distribution Logistics Using SERVQUAL and AHP: A Case Study in a Pharmaceutical Wholesaler in Turkey by Harika KARPUZCU 2006 A Dissertation presented in part consideration for the degree of “MSc Operations Management” Contents List of Tables.............................................................................................................................iii List of Figures ...........................................................................................................................iii Acknowledgements ................................................................................................................... iv Abstract ...................................................................................................................................... v CHAPTER 1: Introduction ..................................................................................................... 1 1.1. SERVQUAL............................................................................................................ 2 1.2. AHP......................................................................................................................... 4 1.3 Research Objectives .................
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