Chapter 10
Read chapter 10 (“Understanding Work Teams”) in your e-text, answer these questions, and watch the chapter 10 quiz video for course mentor clarification.
1) Which of the following accurately differentiates between work groups and work teams? a) Work groups are used by top-management employees, while work teams are used by lower-level workers. b) Work groups are used for functions relating to areas of the external environment, while work teams are exclusively used for departmental problems and issues. c) Work groups involve members who have complementary skills, while work teams use employees who have random and varied skills. d) Work teams generate a potential for an organization to generate greater outputs with no increase in inputs, while work groups cannot perform this function. e) Work teams represent the mere accumulation of individual efforts, while work groups generate a positive synergy within the organization.
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2) Which of the following statements is true regarding self-managed work teams? a) Self-managed work teams typically consist of forty to fifty employees. b) Self-managed work teams typically manage conflicts well. c) Members of self-managed work teams typically report lower job satisfaction. d) Self-managed work teams are typically composed of employees from different departments who work independent of each other. e) In the case of self-managed work teams, supervisory positions take on decreased importance.
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3) Which of the following is not one of the key components of effective teams? a) team efficacy b) company reputation c) adequate resources d) member flexibility e) leadership and structure
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4) Araceli is a team member in a large corporation. She never speaks in team meetings because she has seen members talk behind each other’s backs after the meetings.