...course instructor of MGT101 (Principal of Management), who assigned us this challenging work. She always guided us to take and overcome this challenge successfully. Without her help in every step it was quite impossible for us to finish this report properly in time. We are also grateful to AKM Ahsan Habib, Team leader, Retail Banking and Wealth Management, and Othish Asif Rahman, Relationship Officer HSBC Select for giving us valuable information. Table of Content Topic | Pages | Chapter # I: Introduction | 01-02 | Brief History of HSBC | 01-2 | Chapter # II: Main Body | 03-17 | Management Function * Planning * Organizing * Leading * Controlling | 03-1303-0707-0910-1111-12 | Chapter # III: Conclusion | 12-15 | References | | | | Introduction The Hongkong and Shanghai Banking Corporation Limited is a prominent bank established and based in HongKong since 1865 when Hong Kong was occupied by British drug traders and made a colony of the British Empire. It is the founding member of the HSBC Group and since 1990 is now a wholly owned subsidiary of HSBC Holdings plc. The company's business ranges from the traditional High Street roles of personal finance and commercial banking, to corporate and investment banking, private banking and global banking. It is the largest bank in Hong Kong with branches and offices throughout the Asia Pacific region...
Words: 3452 - Pages: 14
...An insight view of an organization (HSBC Bank) Table http://search.yahoo.comof Contents Serial Number | Name | Pages | 01 | Acknowledgment | 01-01 | 02 | Introduction | 01-01 | 03 | Scope and limitation of the project | 02-03 | 04 (a) | Company information | 03-03 | 04 (b) | Company mission, vision | 03-04 | 04 (c) | Organizational Structure | 04-05 | 05 | Legal Barriers | 05-07 | 06 (a) | Major source of job candidates in Bangladesh | 08-08 | 06 (b) | Decruitment option | 08-09 | 07 (a) | Types of selection devices used by the organization | 09-09 | 07 (b) | Strengths and weakness of the devices | 09-09 | 07 | Employee placement | 10-11 | 08 (a) | Employee orientation program | 11-11 | 08 (b) | Types of training and methods | 11-12 | 09 (a) | Performance appraisal methods | 12-12 | 09 (b) | Pros and cons of appraisal tools | 13-14 | 09 (c) | Types of compensation | 14-15 | 10 | Conclusion | 15-15 | 1. Acknowledgement We would love to thank the following individuals who provided information and insightful suggestions for this project: 1. Md. Salahuddin Bhuiyan Finance Operation Manager, Hong Kong Shanghai Banking Corporation. 2. Noor-E-Hasnin Lecturer, School of Business North South University We owe a debt to our faculty Noor-E-Hasnin who gave us the opportunity to...
Words: 4107 - Pages: 17
...Chapter 1: Introduction to HSBC Group 1.0 HSBC Mission Statement: “We aim to satisfy our customers with high quality service that reflects our global image as the premier international bank” Objectives of HSBC: HSBC’s objectives are to provide innovative products supported by quality delivery of systems and excellence customer services, to train and motivate staffs and to exercise social responsibility. By combining regional strengths with group network HSBC’s aim is to be the one of the leading banks in its principle markets. HSBC’s goal is to achieve sustained earnings growth and to continue to enhance shareholders value. 1.1 An Overview of HSBC Group The HSBC Group is named after its founding member, The Hongkong and Shanghai Banking Corporation Limited, which was established in 1865 in Hong Kong and Shanghai to finance the growing trade between China and Europe. Thomas Sutherland, a Hong Kong Superintendent of the Peninsular and Oriental Steam Navigation Company helped to establish this bank in March 1865. Throughout the late nineteenth and the early twentieth centuries, the bank established a network of agencies and branches based mainly in China and South East Asia but also with representation in the Indian sub-continent, Japan, Europe and North America. The post-war political and economic changes in the world forced the bank to analyze its strategy for continued growth in the 1950s. The bank diversified both its business and its...
Words: 21480 - Pages: 86
...effect on the economy – both from a national and global scale. I believe that fines imposed on banks will have a detrimental effect on the economy. In my opinion, the top three potential impacts of these fines are: Lower profits Potential lending issues Consumer and employee impact Introduction The financial institution of today is vastly different from those of yesteryear. Those that have survived the test of time and have been in business for many years have seen many changes over the years. Those changes in which financial institutions face differ greatly within a global, and national and a regional one. Regulators today are no loner letting things “slide” and are imposing steep fines and/or penalties to financial institutions in an effort to enable a business environment where the “right way of doing business” supersedes that of pure profit. Global financial institutions are on an uphill battle as well. They have to do right by their stakeholders – they have a fiduciary responsibility – while also maintaining the laws and regulations within the company as a whole and also within each jurisdiction they are located. Financial institutions today are faced with increasing regulations from a regional, national, federal, and global level. Recently participating in a training class, the instructor said to the class, “A start-up financial institution in todays world would not survive due to all the regulations and oversight necessary in the...
Words: 768 - Pages: 4
...Abstract This report aims to identify the business value of information system in an organization. The organization that has been focused is HSBC Bangladesh. The CRM department of HSBC Bangladesh had recently incorporated a new software, namely “Credit Exception Tracking System”. This report primarily focuses on the situation of the bank prior to the incorporation of this information system in the CRM department, and it expands with a qualitative and quantitative analysis of benefits being received from the new IS . The major emphasis of these analysis has been the users of the IS, and both the analysis are subject to their response. The report also contains a brief description of the technical aspects of the IS. The hardware setup and the software support that are needed to operate the IS are described briefly. The cost of implementing the project, including the purchase of additional hardware, software and training is also mentioned. Although it is always critical to assess the amount of value addition that a particular IS brings into effect, CETS has had very lucid and prominent impact in improving the operation and efficiency of the organization. These impacts are pointed out clearly throughout this report. Introduction The pace of globalization has influenced all businesses to undergo sufficient changes in their operational procedures. Often businesses need to automate their existing operations in order to cope up with the rest of the business world...
Words: 2683 - Pages: 11
...Connecting customers to opportunities for 150 years HSBC Holdings plc Strategic Report 2014 Overview 1 1 2 3 4 7 t Who we are Our purpose Cautionary statement regarding forward-looking statements Highlights Group Chairman’s Statement Group Chief Executive’s Review Strategic objectives 9 Value creation and long-term sustainability 10 HSBC Values 11 Our strategy Business model 12 Market presence 13 Organisation 15 Governance 16 Global businesses 18 Employees 21 Risk overview Strategic priorities 26 Grow the business and dividends 26 Implement Global Standards 28 Streamline processes and procedures Outcomes 28 Financial performance 34 Remuneration 36 Sustainability Directors 40 Directors Supplementary information 42 Status of the Strategic Report 2014 42 Copies of the Annual Report and Accounts 2014 42 Shareholder enquiries and communications 43 Report of the auditor The Strategic Report 2014 forms part of the Annual Report and Accounts 2014 for HSBC Holdings plc and is not the Group’s statutory accounts. It does not contain the Report of the Directors and it does not contain sufficient information to allow as full an understanding of the results and state of affairs of the Group and of its policies and arrangements concerning Directors’ remuneration as would be provided by the full Annual Report and Accounts 2014. Additional information, including commentary on 2013 compared with 2012, may be found in the...
Words: 30003 - Pages: 121
...STRATEGIC MANAGEMENT INTRODUCTION: Strategic management analyzes the major initiatives taken by a company's top management on behalf of owners, involving resources and performance in internal and external environments.[1] It entails specifying the organization's mission, vision and objectives, developing policies and plans, often in terms of projects and programs, which are designed to achieve these objectives, and then allocating resources to implement the policies and plans, projects and programs. A balanced scorecard is often used to evaluate the overall performance of the business and its progress towards objectives. Strategic decision-making is done through process of strategic management. PROCESS OF STRATEGIC MANAGEMENT: PROCESS: * Establishing the hierarchy of strategic intent: * Creating and communicating a vision. * Designing a mission statement * Defining the business * Adopting the business model * Setting objectives. * Formulating of strategies * Performing environmental appraisal * Doing organizational appraisal * Formulating corporate level strategies * Formulating business level strategies * Undertaking strategic analysis * Exercising strategic choice * Preparing strategic plan * Implementation of strategies * Activating strategies * Designing the structure, system and processes * Managing behavioral implementation * Managing functional implementation * Operationalizing strategies...
Words: 3957 - Pages: 16
...History of Bank Banking in the modern sense of the word can be traced to medieval and early Renaissance Italy, to the rich cities in the north like Florence, Venice and Sialkot Genoa. The Bardi and Peruzzi families dominated banking in 14th century Florence, establishing branches in many other parts of Europe.[9] One of the most famous Italian banks was the Medici Bank, set up by Giovanni di Bicci de' Medici in 1397.[10] The earliest known state deposit bank, Banco di San Giorgio (Bank of St. George), was founded in 1407 at Genoa, Italy.[11] Origin of the word The word bank was borrowed in Middle English from Middle French banque, from Old Italian banca, from Old High German banc, bank "bench, counter". Benches were used as desks or exchange counters during the Renaissance by Florentine bankers, who used to make their transactions atop desks covered by green tablecloths.[12] Definition of bank A bank is a financial institution and a financial intermediary that accepts deposits and channels those deposits into lending activities, either directly by loaning or indirectly through capital markets. A bank connects customers that have capital deficits to customers with capital surpluses. Listed Bank operates in Bangladesh Central bank • Bangladesh Bank In 1972 the Government of Bangladesh reorganized the Dhaka branch of the State Bank of Pakistan as the central bank of the country, and named it Bangladesh Bank with retrospective effect from 16 December 1971. State-owned...
Words: 5126 - Pages: 21
...1. Introduction HSBC is named after its founding member, The Hongkong and Shanghai Banking Corporation Limited, which was established in 1865 to finance the growing trade between Europe, India and China. In the early years of the 20th century, HSBC widened its activities in the East and became increasingly involved in the issuing of loans to national governments, especially in China, to finance modernisation and internal infrastructure projects such as railway building. In the later years of the 20th century HSBC moved from an important regional bank to one of the world's leading financial services organisations. In the 21st century, HSBC has renewed its focus on its birthplace, growing its business in China both organically and through a series of strategic partnerships. Nowadays, HSBC's international network comprises more than 6,200 offices in 74 countries and territories in Europe, the Asia-Pacific region, the Americas, the Middle East and Africa,. ranks first in the Forbes 400 Top UK based companies in spite of its root from Asian, with deversified products and services, including advisory, financing, trading, sales, transaction banking, research and analysis. Unilever is an Anglo–Dutch multinational consumer goods company co-headquartered in London, England and Rotterdam, The Netherlands. Its products include food, beverages, cleaning agents and personal care products. It is the world's third-largest consumer goods company measured by 2012 revenue, after Procter &...
Words: 3285 - Pages: 14
...Table Of Content TOPICS | REMARK | Acknowledgement | | Objective | | Executive Summary | | Introduction | | ICICI Bank | | Yes Bank | | HSBC | | SBI Bank | | HRIS | | ICT | | Role of Banks in India | | Recommendations | | Conclusion | | Bibliography | | Objective: The objective of this report is to study the banking sector in the Indian Economy on a global perspective. In this we have tried to study the different aspects of the banks. Here in we have considered 4 banks, namely SBI, ICICI, HSBC, Yes Bank. Research Methodology: The research methodology that we adopted was a dual one:- Primary Research Under Primary research we visited the banks, collected data directly from the respected persons and analysed it. Secondary Research Under Secondary Research we took information from the Internet, Books. INTRODUCTION Banking in India originated in the last decades of the 18th century. The first banks were The General Bank of India, which started in 1786, and Bank of Hindustan, which started in 1790; both are now defunct. The oldest bank in existence in India is the State Bank of India, which originated in the Bank of Calcutta in June 1806, which almost immediately became the Bank of Bengal. This was one of the three presidency banks, the other two being the Bank of ombay and the Bank of Madras, all three of which were established under charters from the British East ndia Company. For many years the Presidency banks acted...
Words: 18580 - Pages: 75
...industry segments of the UK equity market. HSBC is on the 3rd rank of FTSE 100. History of HSBC HSBC Bank plc and its subsidiaries form a UK-based group providing a comprehensive range of banking and related financial services. HSBC Bank plc (formerly Midland Bank plc) was formed in England in 1836 and subsequently registered as a limited company in 1880. In 1923, the company adopted the name of Midland Bank Limited which it held until 1982 when the name was changed to Midland Bank plc. During the year ended 31 December 1992, Midland Bank plc became a wholly owned subsidiary undertaking of HSBC Holdings PLC (“HSBC Holdings”), whose Headquartered is in London. HSBC Bank plc adopted its current name, changing from Midland Bank plc, in the year ended 31 December 1999. The HSBC Group is one of the largest banking and financial services organisations in the world, with over 9,500 offices in 79 countries and territories in Europe, Hong Kong, the rest of Asia-Pacific, including the Middle East and Africa, North America and South America. Its total assets at 31 December 2009 were £579 billion. The Bank is the HSBC Group’s principal operating subsidiary undertaking in Europe. As at 31 December 2003, the Bank’s principal subsidiary undertakings and their main geographical areas of activity were: * CCF S.A. (formerly Credit Commercial de France S.A.) France * HSBC Asset Finance (UK) Limited United Kingdom * HSBC Bank A.S. Turkey * HSBC Bank International Limited Jersey...
Words: 2187 - Pages: 9
...Chapter 12 Enhancing Decision Making LEARNING OBJECTIVES After reading this chapter, you will be able to answer the following questions: 1. What are the different types of decisions and how does the decision-making process work? 2. How do information systems support the activities of managers and management decision making? 3. How do decision-support systems (DSS) differ from MIS and how do they provide value to the business? 4. How do executive support systems (ESS) help senior managers make better decisions? 5. What is the role of information systems in helping people working in a group make decisions more efficiently? CHAPTER OUTLINE 12.1 DECISION MAKING AND INFORMATION SYSTEMS Business Value of Improved Decision Making Types of Decisions The Decision-Making Process Managers and Decision Making in the Real World 12.2 SYSTEMS FOR DECISION SUPPORT Management Information Systems (MIS) Decision-Support Systems (DSS) Data Visualization and Geographic Information Systems Web-Based Customer Decision-Support Systems Group Decision-Support Systems (GDSS) 12.3 EXECUTIVE SUPPORT SYSTEMS (ESS) AND THE BALANCED SCORECARD FRAMEWORK The Role of Executive Support Systems in the Firm Business Value of Executive Support Systems 12.4 HANDS-ON MIS PROJECTS Management Decision Problems Improving Decision Making: Using Pivot Tables to Analyze Sales Data Improving Decision Making: Using a Web-Based DSS for Retirement Planning LEARNING TRACK MODULE Building and Using Pivot Tables Interactive...
Words: 17503 - Pages: 71
...high-tech shoes for runners could be manufactured at competitive prices if imported from abroad. The company’s commitment to designing innovative footwear for serious athletes helped it build a cult following among American consumers. By 1980, Nike had become the number-one athletic shoe company in the United States. From the start, Nike’s marketing campaigns featured winning athletes as spokespeople. The company signed on its first spokesperson, runner Steve Prefontaine, in 1973. Prefontaine’s irreverent attitude matched Nike’s spirit. Marketing campaigns featuring winning athletes made sense. Nike saw a `pyramid of influence’’ – it saw that product and brand choices are influenced by the preferences and behavior of a small percentage of top athletes. Using professional athletes in its advertising campaigns was both efficient and effective for Nike. In 1985, Nike signed up then-rookie guard Michael Jordan as a spokesperson. Jordan was still an up-and-comer, but he personified superior performance. Nike’s bet paid off: The Air Jordan line of basketball shoes flew off the shelves, with revenues of over $100 million in the first year alone. Jordan also helped build the psychological image of the Nike brand. Phil Knight said. ``Sports are at the heart of American culture, so a lot of emotion already exists around it. Emotions are always hard to explain, but there’s something inspirational about watching athletes push the limits of performance. You can’t explain much in 60 seconds...
Words: 4563 - Pages: 19
...service organization Google Inc. is an American search Engine Company which was founded in 1998 by Sergey Brin and Larry Page who were students of Stanford University. They created creative methods to find and organize large datasets which was called PageRank. This paved the idea toward creating Google Inc. which was initially launched on September 15, 1997. They formally formed this corporation in a friend’s garage in Menlo Park, California. The name Google comes from a mathematical term called “Googol” which indicates number one followed by a hundred zeros. It was originally just an online search firm but today it offers more than 50 internet services. The Majority of internet searchers world wide are handle by them. It is ranked among the top five best places to work. Google’s organizational structure is more horizontal and takes up a team approach towards working. (YOUNG 2013) Organizational Structures and Cultures According to (Mullins 2010) making the best use of people in a complex social system in a highly dynamic globalized competitive environment can...
Words: 2378 - Pages: 10
...enables them to ease the filling of job positions, since they commit to developing the employee’s skills and knowledge for such roles. By relying on concepts such as functionality, a set of talent procedures that aim at backing the firm’s strategy and culture and allocate the right people in the right position; and vitality, which represents the degree of dedication the managers bring to those courses of action; enterprises can more effectively organize their talent management programs. The assessment of strong points and deficiencies in factors like sourcing, retention or engagement provides managers with the knowledge for encouraging thriving performances whilst establishing the appropriate conditions for that. In the early 2000s HSBC...
Words: 818 - Pages: 4
