FORM C: ABDC 2013 JOURNALS LIST REVIEW RATING UPGRADE SUBMISSION *** PLEASE NOTE THAT: FORM C is designed to formalise requests to the ABDC Journals Review Panel 2013 seeking an upgrade in rating of an academic journal which is currently included and rated in the ABDC 2010 list e.g. seeking to raise a rating from a “B” to an “A” journal. Please complete a separate form relating to each journal for which you wish to make a submission of this type. Journal Title: THE TQM JOURNAL

QC1. FIELD of RESEARCH (FoR) PANEL to which this request is directed (tick one box only):  0806 Information Systems  1401-1499 Economics  1501 Accounting  1502 Finance  1503 Management  1504-07 Marketing/Tourism/Logistics  180105/1801025 Business and Taxation Law

QC2. WHAT ABDC 2013 RATING DO YOU PROPOSE FOR THIS JOURNAL?  A*  A B C

QC3. WHAT ABDC 2010 RATING WAS THIS JOURNAL ASSIGNED?  A*  A B C

QC4. WHAT ERA 2010 RATING WAS THIS JOURNAL ASSIGNED?  A*  A B C

 not applicable

QC5. NOMINATE “THE BEST” COMPARATOR JOURNAL (journal from the ABDC 2010 list that is most similar in research quality): TOTAL QUALITY MANAGEMENT AND BUSINESS EXCELLENCE

QC6. JOURNAL INFORMATION Editor’s Name: Dr Alex Douglas Web Address: www.emeraldinsight.com/tqm.htm Institution: Liverpool John Moores University, UK

NATURE OF SUBMISSION

QC7. Primary submitter type (tick one box only)  Higher Education Institutional Submission (e.g. formal submission from Business Faculty/School)  Peak Body Submission (e.g. AFAANZ, ANZAM)  Individual Submission

QC8. Primary submitter: Professor Alan Brown Institutional Affiliation: Edith Cowan University, Australia QC9. Are there other signatories to this submission?  Yes  No If yes, how many signatories are there (including the primary submitter)?

QC10. Executive Summary (word limit: 250 words fully presented on this page only). In the space below succinctly highlight the key elements of your case for upgrading the rating of the designated journal. Please use a “bullet point” style where possible.

In 2012, TQM received over 215,000 downloads, and was cited on Scopus over 680 times. The journal has published a number of high profile special issues over the last few years, which include: - Integrated Management Systems – Guest Editor Stan Karapetrovic (University of Alberta, Canada – H-Index of 12); Volume 22, Issue 6 (2010) - The Theory of Attractive Quality - Guest Editors Lars Witell (Linkoping University, Sweden), Martin Lofgren (Karlstad University, Sweden) and Anders Gustafsson (Karlstad University, Sweden – H-Index of 11); Volume 23, Issue 3 (2011) - Quality in East Africa – Guest Editor David Maturi (CEO of Kenya Institute of Management); Planned for Volume 25, Issue 6 (end 2013) TQM is also supported by a number of academic conferences, which include: - International Conference on ISO and TQM (ICIT)– Organiser Sam Ho (HK Buddhist College, Hong Kong) - Canadian Quality Congress – Organiser Madhav Sinha (President, Canadian Society for Quality, University of Calgary, Alberta, Canada) - Toulon-Verona Conference on Quality in Services – Organisers Jacques Martin (Université du Sud Toulon-Var, France) and Claudio Baccarani (University of Verona, Italy) The TQM Editorial Board hosts a number of high profile academics, which include Jens Dahlgaard-Park, Editor of Total Quality Management and Business Excellence, and Jay Kandampully, Editor of the Journal of Service Management.

SUPPLEMENTARY INFORMATION: APPENDIX CHECKLIST

The ABDC invites further supplementary and supporting information to be submitted by way of appendices. QC11. What supplementary information are you supplying (by way of appendices) to support your submission? The following documents are attached in support of this application (please tick boxes as relevant):

        Appendix Appendix Appendix Appendix Appendix Appendix Appendix Appendix C1: C2: C3: C4: C5: C6: C7: C8:

List of Editorial Board Members Description and Scope of Journal Recommendations from eminent scholars in the relevant field Comparisons with existing rated journals Coverage in review articles Impact Factors: SSCI or others Other supporting documentation Signatory Details – in cases where there are more than one signatory to the submission, list all signatory names and their university or relevant affiliations (this appendix should articulate with the answer given to QC9 above).

APPENDIX The TQM Journal C1: LIST OF EDITORIAL BOARD MEMBERS Editor Dr Alex Douglas, Liverpool John Moores University, UK Consulting Editor Professor Mohamed Zairi, Bradford University School of Management, UK Book Review Editor Kasturi Narasimhan, The University of Bolton (retired), UK Research Review Editor Professor L C Koo, Asia International Open University (MACAU), People's Republic of China Managing Editor Sophie Barr Email: sbarr@emeraldinsight.com Publisher Juliet Harrison Email: jharrison@emeraldinsight.com Editorial Advisory Board

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Dr Ayed Al-Amri, Saudi Arabian Quality Council, Saudi Arabia Professor Jiju Antony, University of Strathclyde, UK Professor Claudio Baccarani, University of Verona, Italy Professor Tony Bendell, Services Ltd, UK Dr Marcos E J Bertin, Bertin Consulting, Argentina Professor Alan Brown, Edith Cowan University, Australia Dr Shirley Y Coleman, Newcastle University, UK Dr Tito Conti, PlusGroup, Italy Professor Jens Jorn Dahlgaard, Linköping University, Sweden Professor John F Dalrymple, Swinburne University of Technology, Australia Dr John Davies, University of Salford, UK Professor Thong Ngee Goh, National University of Singapore, Singapore Dr H James Harrington, The Harrington Institute, USA Professor Theo C Haupt, Pinnacle Research and Development Solutions, South Africa Professor Sam Ho, HK Buddhist College, Hong Kong Dr Rajashekharaiah Jagadeesh, SDM Institute for Management Development, India Dr Yasar F. Jarrar, Dubai School of Government, UAE and Visiting Research Fellow Cranfield School of Management, UK Professor Jay Kandampully, Ohio State University, USA Dr Stanislav Karapetrovic, University of Alberta, Canada Professor R. Karaszewski, University of Nicholas Copernicus, Poland

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Professor Bengt Klefsjo, Lulea University of Technology, Sweden Dr Graeme Knowles, University of Warwick, UK Professor Binshan Lin, Louisiana State University in Shreveport, USA Professor Christian N Madu, Lubin School of Business, Pace University, USA Dr Robin Mann, Massey University, New Zealand Dr Jacques Martin, Université du Sud Toulon-Var, France Professor Rodney McAdam, Ulster Business School, UK Dr Eitan Naveh, Technion - Israel Institute of Technology, Israel Professor John Oakland, Oakland Consulting plc, UK Dr Fernando F Padro, University of Southern Queensland, Australia Professor Su Mi Park-Dahlgaard, Lunds University, Sweden Dr Hubert K Rampersad, President, TPS International Inc., Florida, USA Professor Hefin Rowlands, University of Wales Newport, UK Professor Zien-Yusuf Rushami, Universiti Utara Malaysia, Malaysia Dr Bishnu Sharma, University of the Sunshine Coast, Australia Dr Manu K Vora, Business Excellence Inc, USA Dr Dianne Waddell, Deakin University, Australia Professor Adrian Wilkinson, Griffith Business School, Australia Dr Shirley M.C. Yeung, Hang Seng School of Commerce, Hong Kong

C2: DESCRIPTION AND SCOPE OF JOURNAL Unique attributes Practical guidance and discussion covering the successful implementation of Total Quality Management principles. Topicality Commitment to quality is essential if companies are to succeed in a commercial environment which will be virtually unrecognizable in less than a decade. Changing attitudes, changing perspectives and changing priorities will revolutionise the structure and philosophy of future business practice - and TQM will be at the heart of that metamorphosis. Key benefits Understanding thoroughly the principles underpinning such a radical concept is vital - companies are already failing with their TQM programmes because they have adopted them too hastily, without examining the fundamental changes in corporate attitudes necessary for success. TQM has the power to bring positive change and progression- but only if you know how. The TQM Journal offers the information you need to accept the challenge - and win the prize of greater organizational and individual commitment and performance. Key journal audiences Senior executives in business and industry wishing to gain and maintain competitive advantage through TQM programmes. Coverage All aspects of preparing for, developing, introducing, managing and evaluating TQM initiatives.

C4: COMPARISONS WITH EXISTING RATED JOURNALS

C6: IMPACT FACTORS: SSCI OR OTHERS Scopus citations to date: 681 H index: 12 Scopus SNIP: 0.997 Scopus SJR: 0.494 SSCI JIF: Not currently listed SSCI citations to date: 116 A&I services: ∑ ∑ ∑ ∑ ∑ Emerald Management Reviews Research Trends in Advanced Manufacturing Technical Education and Training Abstracts Cabell's Dictionary of Publishing Opportunities in Management and Marketing Scopus

Other rankings: ∑ ∑ ∑ ∑ AERES (France) Australian Business Deans Council 2010 list: C Australian Research Council (ERA journal list): C NSD (Norway): 1

C7: OTHER SUPPORTING DOCUMENTATION Usage (2012): 215,850 downloads 2012 Rejection rate: 57.5%