...Executive Summary This report will introduce Toyota company of business ethics, in the first part, the report described the definition of business ethics, and then introduced the environmental scanning method and PEST and concretely introduces the Toyota company's ethical dilemma, how to solve this problem, from the Angle of moral evaluation, the whole situation based on different kinds of ethical theory, business ethics from the perspective of moral comprehensive understanding of the problem, and then to carry on the analysis. Making companies in the society, the government, and people’s hearts set up a better image, which is beneficial to the development of the company and have more income. Hope this report from every Angle analysis Toyota company pedal events, brake event. Let the Toyota Company remember the lesson. And effectively solve it. 1.0What is business ethic? Have a lot about what is the business ethics idea, or is simple; some people think is right or wrong. Essentially, business ethics is the pursuit of truth. Can and should be regarded as for $5 and $5 $10 is equal to the initial level, the simple truth. Therefore, the businessman must provide good quality goods and service, with reasonable price to consumers' normal supply. They must avoid addicted to like adulterate unfair trade practices, promoting misleading advertising, cheating weights and measures, such as the black market, they must give fair wages and their workers provide good working conditions....
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...To : University of Sunderland From : Kam Kah Sam Date : 10th December 2012 Chosen Organization : TOYOTA 1.0 Introduction Ethics as according to (Riley 2012), are moral guidelines in which governs a person to behave appropriately. Thus, it could be assumed that one whom behaves ethically is also doing what is morally right. From this, it could be understood that business ethics as according to (Riley 2012) is regarded as good business practice. (Collins 1994) on the other hand claims that business ethics is an oxymoron, a contradiction of two concept. What (Collins 1994) mean is that there are not or cannot be ethics in business, or that business in some sense is unethical. In some sense, it is not surprising that some thinks this way as there are countless scandals involving undesirable business activities happening nowadays. Examples of notable scandals as according to (Garrison et al. 2008) includes Enron, WorldCom, Global Crossing, and Tyco International. As according to (Crane and Matten,2007), unethical business practices such as exploitation of workers, pollution of the environment, bribery, and deception of consumers has been going about business today. Thus as according to (Watson 1994), majority of businesses do require the maintenance of basic ethical standards such as trustworthiness, teamwork, and truthfulness. Without it businesses would not be able to proceed smoothly as consumers no longer trust vendors while employees refused to comply with...
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...Toyota Recall Lawsuit Assignment 1 Week 4 Tina Christensen LEG100 Natalie Stratis-Malak, Esq. Strayer University 29 July 2012 Toyota Recall Lawsuit Toyota Recall Summary of Initiation of Lawsuit For those who are not familiar with the lawsuit against Toyota, it is interesting because it involves what so many believed to be quality product failure. Four people died in California in October of 2009 due to stuck accelerator pedal on their Lexus vehicle which is a Toyota made product. The key to the initiation of this case was that it was a State Trooper and his family that had died as the cause of the acceleration pedal failure. One amazing thing about this fact, is that it took the loss of life of a police officer and his family for the Toyota company to recognize that there was a product failure problem. Although the NHTSA had apparently received many reports of this accelerator pedal problem happening, it is cited by Bearman Law as having been ignored although previously investigated. As the investigation unfolded, many injuries and fatalities were uncovered that were caused by this Toyota malfunction and the public was not notified. The solution was for owners to remove the floor mat and not replace it. (Bearman Law Firm, 2012) I personally was shocked when I read further into this case as I recalled that this happened to my mother a number of times in her Toyota Lexus while on the highway and merging with traffic and the pedal sticking. I thought...
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...TOYOTA An Industry Role Model 5/19/2012 Toyota recognizes the impact their products have on the environment, and have taken the initiative to combat these issues. Through improvements in environmental information availability, active participation in environmental policies focusing on sustainable facilities and product developments, and self-criticism/evaluation to find flaws in critical operation tasks Toyota has become a role model in the automotive industry (Corporate Planning Div. 31). SUSTAINABILITY With constant environmental law and regulation changes, Toyota faces one of their biggest challenges to comply. The policies and strategies were easy enough to produce, but the hardest part is getting employee and business partners to adhere, internalize, and understand the overall picture of where Toyota wanted to be. Training programs were designed to educate dealerships and employees on becoming more eco-friendly and sustainable. The result was Toyota launching their Green Supplier Guidelines in 2001, in hopes that the suppliers would follow the same path (Toyota 47). The search for energy savings has produced what Toyota calls a “treasure hunt”, in which suppliers have access to tools and resources that Toyota themselves use to remain eco-friendly. The outcome has been Toyota’s reduction of around 34,000 metric tons of Caron dioxide (CO2) in their supplier’s processes (Toyota 47). Eco-friendly is not only emissions, but also conservation of...
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...Ethical Issues in Business MBA 682 Jurtyne R. Youngblood May 10, 2014 When it comes to business many say business and ethics shouldn’t even be put together in the same phrase. Many believe that there just isn’t any ethics when it comes to business. “Neither young managers nor consumers believe top executives are doing a good job of establishing high ethical standards” (Bateman & Snell, p. 159). Recently Toyota’s announced a recall because of a technical fix for its sticky gas pedals, which could lead to sudden acceleration problems. This issue have their sales and production on hold for their top selling cars in the United Stated. Toyota can face billions in charges and losses. Many believe that Toyota was trying to keep up with numbers and stop providing quality. The growth of the Toyota car was going very fast and to keep up with the demand may have push the industry a little too far too fast. “The evidence that Toyota was expanding too much and too quickly started surfacing a couple of years ago. Not on the company's bottom line, but on its car-quality ratings,” writes Paul Ingrassia, a Pulitzer Prize-winning former Detroit bureau chief for The Wall Street Journal. (Connor, 2010). Toyota was trying to keep up with the demand so much to increase profits across the board they didn’t want to discredit the image of their business when the problem first arise. According to Ruddell “one of the reasons that businesses are tempted to act unethically is because...
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...Assignment Title: Environment & Human rights Company: Toyota Date Submitted: 04/04/2016 Tutorial Day: THURSDAY Tutorial Time: 1630-1830 Word Count 1526 Words Environment and Human Rights A research of Toyota’s social responsibility and performances Nowadays, how a business gaining profit is not only receiving and taking from the society but giving back to the community as well. By organizations participating in Go-Green activities or sponsoring charity event are example of an act of giving back to the community (Kayla Matthews 2015). Milton Friedman proclaimed that “The social responsibility of business is to increase its profits” (Milton Friedman 1970), and has wide-ranging of benefits well beyond the economic profits only. But why don’t more organizations to join and invest in CSR program because the financial benefits from it are hard to measure and they chose to become a benefit organization to satisfy the profits return to their shareholders. In the end of 2015, Toyota beaten Volkswagen and remain world’s largest automobile manufacturer (Bertel Schmitt 2015). Toyota motor corporation is a Japan-based company that mainly involved in automobile business and established in 1936 with its founder Kiichiro Toyoda (Toyota.com). Until today Toyota produce 10 million vehicles per year, 300 thousand of employees and reached a capital of 400 billion yen (Toyota.com). As a well-known...
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...Critically evaluating a business response Introduction Between 2009 and 2011, the Toyota recall crisis has aroused massive attentions, discussions and criticisms in a wide range of media circles (Piotrowski and Gray 2010). This paper will firstly review the whole crisis situation and then evaluate Toyota’s response from three different perspectives. There are many arguments about the deep root problems of Toyota’s poor reactions. This paper will only focus on two perspectives to offer recommendations. One is the corporation’s communication strategy; the other is the corporation’s crisis strategy. Case study overview Toyota Motor Corporation is one of the baggiest car manufactory in the world. It is the car industry leader on both sales and production. The brand name was treated as the synonymous with good quality and safety (Kingston 2010). However, between 2009 and 2011, Toyota was experiencing sequent recalls due to its safety issues. Recalls were mainly triggered by several car accidents in U.S. The first recall was caused by the problems with floor mats that might trap accelerator pedals in November 2009. But the crisis did not end there. Toyota continually conducted more recalls due to wide range reasons. The problems include sticky gas pedals, software glitches, steering control and fuel leakage. Before February 2011, there were nineteen separate recalls and encompassed over twenty million cars in total within different car models (Cole 2011). Toyota’s initial response...
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...Occasional Paper 5 The Recovery of Trust: Case studies of organisational failures and trust repair BY GRAHAM DIETZ AND NICOLE GILLESPIE Published by the Institute of Business Ethics Occasional Paper 5 Authors Dr Graham Dietz is a Senior Lecturer in Human Resource Management and Organisational Behaviour at Durham University, UK. His research focuses on trust repair after organisational failures, as well as trust-building across cultures. Together with his co-author on this report, his most recent co-edited book is Organizational Trust: A cultural perspective (Cambridge University Press). Dr Nicole Gillespie is a Senior Lecturer in Management at the University of Queensland, Australia. Her research focuses on building, repairing and measuring trust in organisations and across cultural and professional boundaries. In addition, Nicole researches in the areas of leadership, teams and employee engagement. Acknowledgements The authors would like to thank the contact persons in the featured organisations for their comments on an earlier draft of this Paper. The IBE is particularly grateful to Severn Trent and BAE Systems for their support of this project. All rights reserved. To reproduce or transmit this book in any form or by any means, electronic or mechanical, including photocopying, recording or by any information storage and retrieval system, please obtain prior permission in writing from the publisher. The Recovery of Trust: Case studies...
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...Toyota Toyota is a Japanese automotive manufacturer situated in Tokyo, Japan. In 1933 Toyota was started as a division of Toyota automatic Lomm Works. Founder of company is Kiichiro Toyoda. In 1937 company Toyota was officially introduced. Toyota began to expand in 1960s. In 1963 the first Toyota factory was build and opened outside Japan was in Melbourne, Australia. Nowadays there are 52 manufacturing companies operated by Toyota, not including Japan. Toyota’s vision is to be the most respected and admired company in the World. Mission is to produce and offer outstanding automotive products and services to customers and to enrich our community, partners and environment. And this is a list of company’s core values: customer first, respect for people, international focus, continuous improvement an innovation. In 2014 was considered the 14th largest company in the world by revenue. Reputation of Toyotas name was earned for high quality and integrity, as well as commitment to responsible management and environmental practices. Company’s goal is to keep their corporate reputation at all times. Ethical behaviour is important, especially honest, equity, social responsibility and integrity. Toyota’s Target Market is easily almost everyone. Younger people are buying Toyota Corolla. People that need trucks look for Toyota Tundra. Families favourites are Toyota SUV’s and older people favour minivans as Toyota Avalon. Results for the October / December fiscal third quarter of year 2013 show...
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...Occasional Paper 5 The Recovery of Trust: Case studies of organisational failures and trust repair BY GRAHAM DIETZ AND NICOLE GILLESPIE Published by the Institute of Business Ethics Occasional Paper 5 Authors Dr Graham Dietz is a Senior Lecturer in Human Resource Management and Organisational Behaviour at Durham University, UK. His research focuses on trust repair after organisational failures, as well as trust-building across cultures. Together with his co-author on this report, his most recent co-edited book is Organizational Trust: A cultural perspective (Cambridge University Press). Dr Nicole Gillespie is a Senior Lecturer in Management at the University of Queensland, Australia. Her research focuses on building, repairing and measuring trust in organisations and across cultural and professional boundaries. In addition, Nicole researches in the areas of leadership, teams and employee engagement. Acknowledgements The authors would like to thank the contact persons in the featured organisations for their comments on an earlier draft of this Paper. The IBE is particularly grateful to Severn Trent and BAE Systems for their support of this project. All rights reserved. To reproduce or transmit this book in any form or by any means, electronic or mechanical, including photocopying, recording or by any information storage and retrieval system, please obtain prior permission in writing from the publisher. The Recovery of Trust: Case studies of organisational...
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...The Case for Change at Toyota Motor Corporation Process Identification and Improvement Plan ______________________________________________________________________________ Unit 1 Assignment 1 MBA 6022 Lynette D. Capella University Abstract This Process Identification and Improvement Plan will begin with a summary of the Toyota Motor Corporation and core commitment to safety, quality and volume. It will also refer to the case study review titled “Toyota: The Accelerator Crisis (2010), by Greto, Schotter, and Teagarden for a synopsis of the accelerator and automobile recall crisis that affected the company’s reputation, image and near financial collapse. It also identifies two distinct process areas have been targeted for improvement, Toyota’s HR management systems and TPS/Lean Production System which need to be integrated. Furthermore, this plan will further discuss areas of development, positive impact and benefits to the company— and demonstrate how if a process change does occur how it will negatively impact this particular industry/ areas for improvement or innovation and then discussing the specific opportunities including impact and benefits. Introduction Toyota Summary: According to Greto, (2010), in 1933, Toyota Motor Corporation was originally founded as a division of Toyoda Automatic Loom Works; which was dedicated to the production of vehicles under the guidance of Kiichiro Toyoda. The company’s first automobiles were the A1 passenger cars...
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...Innovation and Business Development Toyota Crisis: Management Ignorance? – A Swedish Case of Consumers Perceptions Master’s Dissertation in Management of Innovation and Business Development, 15 ECTS Final seminar 2010-05-27 Authors: Yuanyuan Feng Supervisor: Mike Danilovic Hamlstad University Feng(2010) TOYOTA CRISIS: MANAGEMENT IGNORANCE? – A SWEDISH CASE OF CONSUMERS PERCEPTIONS Yuanyuan Feng School of Business and Engineering, Halmstad University, Sweden Abstract Since the late 2009, the famous vehicle manufacture Toyota has suffered a severe crisis due to unintended quality problems in its cars which had triggered Toyota’s largest officially recalls of its cars around the world. This crisis threatens the company’s previous reputation of good quality cars, as well as the brand image built up over time. This study aims to elaborate on the Toyota crisis in order to understand why Toyota faces this crisis and how they deal with the crisis; and investigate consumers’ perceptions of Toyota brand as the outcome of the crisis, with a focus on Swedish market. A qualitative research along with a number of face-to-face interviews with Toyota Swedish dealer and Swedish vehicle consumers is conducted. The findings reveal that the impact of the Toyota crisis in Sweden is not as serious as that in America; there remain satisfied and loyal Toyota’s customers who are not swayed by the negative publicities; While Toyota should manage the crisis even in...
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...Innovation and Business Development Toyota Crisis: Management Ignorance? – A Swedish Case of Consumers Perceptions Master’s Dissertation in Management of Innovation and Business Development, 15 ECTS Final seminar 2010-05-27 Authors: Yuanyuan Feng Supervisor: Mike Danilovic Hamlstad University Feng(2010) TOYOTA CRISIS: MANAGEMENT IGNORANCE? – A SWEDISH CASE OF CONSUMERS PERCEPTIONS Yuanyuan Feng School of Business and Engineering, Halmstad University, Sweden Abstract Since the late 2009, the famous vehicle manufacture Toyota has suffered a severe crisis due to unintended quality problems in its cars which had triggered Toyota’s largest officially recalls of its cars around the world. This crisis threatens the company’s previous reputation of good quality cars, as well as the brand image built up over time. This study aims to elaborate on the Toyota crisis in order to understand why Toyota faces this crisis and how they deal with the crisis; and investigate consumers’ perceptions of Toyota brand as the outcome of the crisis, with a focus on Swedish market. A qualitative research along with a number of face-to-face interviews with Toyota Swedish dealer and Swedish vehicle consumers is conducted. The findings reveal that the impact of the Toyota crisis in Sweden is not as serious as that in America; there remain satisfied and loyal Toyota’s customers who are not swayed by the negative publicities; While Toyota should manage the crisis even in a better...
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...Going My Way Could Mean the Highway Zachary I. Knutson Business Practices in the Global Market - #2125 Prof. Creed Final Paper 04/29/2015 As shared in the Introduction section of the textbook “Kiss, Bow, or Shake Hands” by Terri Morrison and Wayne Conaway, one of the most important lessons to learn in doing business internationally is that “communication always takes place between individuals, not cultures.” (Morrison pg. ix) We live in an age today where information and knowledge that is almost instantaneous is gradually blending the lines between countries doing business and the individual cultures that those businesses cater to. Today, more foreigners are entering U.S. schools for education and that will only continue to blur the lines between understanding specific business dealings – and understanding how those business dealings will work in a foreign country. If the playing field of business is becoming more and more aligned – where do the missteps happen in regards to doing international business? And if the communication goes successfully between the individuals creating the deal – shouldn’t that be the ‘green light’ for success? My argument is No. Because once the communication is successful in establishing the opportunity to do business internationally – it will then not be in the correct handshakes or presentation of business cards that success will be found – now it’s time to communicate with the culture. Here is where international business could go...
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...Global perspectives on governance: lessons from east and west While the core principles of governance are the same throughout the world, the Asian model places particular emphasis on trust and relationships. This paper discusses the key differences between the western and Asian approaches to help business leaders explore the best aspects of both. Conclusions 1. The corporate governance model that’s familiar in Asia, Africa and most developing nations places strong emphasis on trust and relationships. This can be beneficial for stakeholders: the typical pattern of ownership in businesses means that there can be a longer-term view of an organisation’s success compared with that in a western company. But the system is potentially vulnerable to corruption and cronyism. It can also be difficult to implement basic control procedures. 2. The prestige of what can be broadly termed the western governance model has diminished in the aftermath of the financial crisis. This model has driven globalisation and has emphasised a combination of legislation and standards as well as transparency, with a focus on developing appropriate structures, processes and frameworks. This is widely understood and helps to create a level playing field. But major financial failures over the past two years, such as that of Lehman Brothers, have shown that there are limits to what can be done to tighten checks and balances. A new emphasis on the behavioural aspects of governance is overdue. ...
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