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Understanding What Motivates You

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Understanding What Motivates You When people understand each other and follow well-defined processes, enormous energy is generated and productivity increases. When people are in conflict or forced to fit into processes, tremendous opportunity is lost. In this week’s lesson presentation, I met Jane. She has recently graduated with a Masters in Business Administration (MBA) and has accepted the position of International Customer Service Coordinator in a medium-sized company. As her first assignment, Jane is to lead a project team that includes two members from her own department and four members from various other departments in the company. Jane wants to tap the human potential and motivate the team members; however, she faces challenges such as dual reporting and varying expectations of the team members. Putting myself in Jane’s position, she should focus on Abraham Maslow’s hierarchy of human needs. This hierarchy suggests that people are motivated to fulfill basic needs before moving on to other, more advanced needs (Wong, 2007, pp. 20-25). In view of that, the four (out of five) theories that can be used by Jane to lead and motivate her team are: (1) basic physiological needs; (2) security; (3) esteem; and (4) self-actualization. Motivating a team requires dedication and patience while understanding the basic physiological needs for the team. Teamwork is critical to project success and Jane, as the project lead, must give each individual team member the attention s/he “craves” and above all recognize them for their efforts. Furthermore, the project lead must safeguard the project from any potential risks throughout its lifecycle. This determination will eliminate dual reporting and motivate group follow through when the team is assured the project will be successful. It is important to note that there are

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