...Use cases are a type of textual requirements specification that capture how a user will interact with a solution to achieve a specific goal. They describe the step by step process a user goes through to complete that goal using a software system (Brandenburg, 2015). The analysis of the use case proves to be a valued analytical technique to ensure the delivery of goods and services. As a software developer for a retail bank, I have been tasked with developing use cases to support the ATM services. Of the created use cases, I will describe and illustrate a use case with a typical and alternate course that documents the event of a bank customer withdrawing money from an ATM; describe and illustrate a use case dependency for making an account deposit; describe and illustrate a use case dependency for making an account transfer; identify and explain at least one (1) ethical issue that the use case exposes in connection with the development or use of the ATM system. We can begin with describing the typical and alternative courses of events that are prevalent when bank customers make a money withdrawal from the ATM. Description of a Cash Withdrawal The description of typical and alternative courses as it pertains to bank customers withdrawing money from the ATM begins with the customer pulling out their debit card to enter the card into the ATM card reader. The card will not be inserted and ejected at the end of the transaction, but it will be pushed into the reader and pulled...
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...Use Cases Christopher Dole Professor Jennifer Merritt CIS210: Systems Analysis and Development 3 February 2013 A use case diagram demonstrates the uses and requirements of a process and its actors. When creating use case diagrams they should be simple and easy to understand so that all levels of outside users can see and understand the roles they have in the overall project (Chen, Slides 6,7). In my first use case we see a use case that addresses the actors and actions for an ATM withdrawal. The use case diagram is simplified and shows how a customer will use an ATM machine to request a withdrawal. It shows the initial interaction in which it is understood the customer will need to enter their ATM Card and provide their PIN to gain access to the account information that is magnetically stored on their card. The high level overview shows a real basic path of the customer requesting a withdrawal and the ATM sending the request to the bank where it receives a confirmation or denial of funds available and then a response is sent to the customer in the form of approval and funds dispersed or a denial. Both will provide a receipt to the customer with the updated balance information or reason for denial. This simple image would be something to provide an Administrator or the like who would be interested simply in the quick path of what is expected. The next UML diagram I included breaks the USE Case into a more specific pattern that shows the events that will take place within...
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...A RESARCH REPORT On CUSTOMER SATISFACTION ON ATM SERVICES: A CASE STUDY OF DENA BANK At [pic] Submitted to (Jiwaji University, Gwalior) For the partial fulfillment of the award of Master of Business Administration (2007-2009) Submitted by (Shilpa Senger) [pic] Estd. 2002 Institute of Information Technology & MANAGEMNT DECLARATION This is to declare that the Research Report has been accomplished by me and being submitted in partial fulfillment of requirement for the award of the Degree of Master of Business Administration from institute of Information technology and management affiliated to Jiwaji University Gwalior This work has not been submitted by me anywhere else for the award of any degree or diploma. All sources of information are based on my on job training experience and lea Shilpa Senger MBA-4th Semester ACKNOWLEDGEMENT It is a great pleasure for me to put on records my appreciation and gratitude towards Mrs. Vandana Bharti (A.H.O.D. of M.B.A. Department) for his encouragement towards preparation of this report. I would like to express my deep sense of gratitude to prof. Preeti singh for giving me valuable suggestion and encouragement. I offer heart felt thank to my Parents, Brothers and all my friends for their moral support and...
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...On the Use of Quality of Service in IP over ATM Bruce A. Mah1 bmah@CS.Berkeley.EDU The Tenet Group Computer Science Division University of California at Berkeley Berkeley, CA 94720-1776 (510) 642-8905 (voice) (510) 642-5775 (fax) ABSTRACT The future Internet will very likely include some components based on Asynchronous Transfer Mode (ATM), as well as existing network technologies. This environment produces the possibility of using one of the strengths of ATM (namely, quality-of-service guarantees) to improve the performance of Internet traffic. In this report, we document some of our work in progress on the use of performance-guaranteed ATM virtual circuits to carry IP datagrams. We are currently addressing the implications of various IP-over-ATM strategies on network performance, particularly those aspects relating to quality of service, multiplexing, and virtual circuit management. We are evaluating these performance effects using INSANE, a new object-oriented, discrete-event network simulator. 1 Introduction The construction and deployment of Asynchronous Transfer Mode (ATM) networks are a recent development in the field of computer communications. Integrating this new technology into the existing Internet requires schemes for managing the transmission of IP datagrams over ATM networks. Such schemes ideally will take advantage of the strengths of ATM, such as its capability for supporting quality of service guarantees, while effectively bridging the ...
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...outside of the capital. Dutch-Bangla Bank is the first bank in Bangladesh to be fully automated and introduce Electronic Banking. The automation was completed in 2003, but further additions and features are continuously being added and upgraded. DBBL has adopted the same exact automation solution used my many international banking giants. Although this was significantly more expensive than other solutions, it is a small price to pay for a client's peace of mind. We have done an applied research and picked customer randomly on DBBL’s ATM booth customer satisfaction towards banana area .From our research we have found that the customers are mostly satisfied with the DBBL’s ATM service. Chapter-1: Proposed Research Topic: Customer satisfaction towards Dutch Bangla Bank’s ATM booth at Banani area. 1.1 Organization Overview: Type : | Private (Non-Government), (DSE DUTCHBANGL) | Industry : | Banking | Founded : | Dhaka, Bangladesh (1995) | Headquarters | : Dhaka, Bangladesh | Products : |...
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...Use Cases As an intern software developer for a retail bank, you have been tasked with developing use cases to support the ATM service. Prepare a 5-6 page paper in which you: 1. Describe (in a one to two (1-2) page narrative) a use case, complete with typical and alternate courses, that documents the event of a bank customer withdrawing money from an ATM. 2. Illustrate the use case using Visio or a similar product. 3. Describe (in a one to two (1-2) page narrative) a use case dependency for making an account deposit. Illustrate this use case with Visio or a similar product. 4. Describe (in a one to two (1-2) page narrative) a use case dependency for making an account transfer. Illustrate this use case with Visio or a similar product. 5. Identify and explain at least one (1) ethical issue that the use case exposes in connection with the development or use of the ATM system. 6. Research and cite at least three (3) authoritative academic sources Use case diagrams in ATM usage CIS210 Use case diagrams of an ATM system Use case diagrams are pictorial representations of different process involved during a specific operation. They are used in modeling real world interaction of system modules and the outside user during the systems analysis stage of software development. They are used mainly in the representation of how the software works in defining the requirements analysis. Use case diagrams in this field are used...
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...Security Challenges In Bangladesh, banking industry is much more mature than past. Now, modern banking services have launched by multinational banks. Automatic Teller Machine (ATM) is one of the most demanded technologies. ATM is a computerized telecommunications device that provide clients bank with access to financial transactions in public place without the need for a cashier or human clerk. After launching the new innovative product like ATM now the question is can this service satisfy customers by providing total security of the ATM booths? While ATM's have added some convenience to our lives, a few risks have also popped up. ATM's give criminals another opportunity to get at people’s money. Using an ATM, customers can access their bank accounts in order to make cash withdrawals, debit card cash advances, and check their account balances as well as purchase pre-paid mobile phone credit. Banks charge ATM usage fees. On most modern ATMs, the customer is identified by inserting a plastic ATM card with a magnetic stripe or a plastic smart card with a chip that contains a unique card number and some security information such as an expiration date. Authentication is provided by the customer entering a personal identification number (PIN). ATMs rely on authorization of a financial transaction by the card issuer or other authorizing institution via the communications network. An ATM is typically made up of the following devices: 1) CPU (to control the user interface and transaction...
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...extension of time has been granted by your lecturer before the due date. 4) The assignment must be typed written in the Microsoft Work in a report format. Handwritten or soft copy assignment is not acceptable. There is no restriction on the number of pages, font type, font size etc. You may include relevant Excel tables, graphs and charts if necessary. The quality of report presentation should be worthy of submission to your employer or project manager. Some marks will be deducted for submitting a sloppy report. 5) Be reminded that plagiarism is a serious offense. Any assignment that has been plagiarized from the Internet or from the other classmates will receive ZERO marks! 6) Refer to the Excel file to solve the cases. HH 1 BMS1024 MANAGERIAL STATISTICS Case 1: Century National Bank (CNB) Assume that you work in the Planning Department of the Century National Bank and report to Ms. Angelina Jilet. You will need to do some data analysis and prepare a short written report. Remember, Mr. Brad Pott is the president of the bank, so you will want to ensure that your report is complete and accurate. The Century National Bank...
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...BASIC FINANCIAL LITERACY Guiding Principles for You 2010 Microfinance Opportunities 2010.Used by Permission : For inquiries regarding rights and permission, please contact: Microfinance Opportunities 1701 K Street NW , Suit 650 Washington, DC 2006 USA TEL:202 -721-0050 FAX: 202 -721-0010 Email: financialed!@mfopps.org www.microfinanceopportunities.org Equity Group Foundation P.O BOX 75104 00200 Nairobi, Kenya Tel: 254 20 274 4000 FAX: 254 20 273 7276 Email: info@equitybank.co.ke www.equitybank.co.ke/company/foundation INTRODUCTION While the poor share the same goals as all people – economic security for themselves, their families, and future generations – their limited resources and options often lead to a sense of hopelessness and inertia. Careful management of what little money they do have is critical to meet day- to –day needs, cope with unexpected emergencies, and take advantage of opportunities when they come along. The bad news is that the poor often lack the knowledge and experience they need to be these careful money managers This is the purpose of this book. It teaches people about the concept of money and how to manage it wisely. It offers the opportunity to learn basic skills related to earning, spending, budgeting, saving, and borrowing. The good news is that when people do become more informed financial decision makers, they can plan for and realize their goals .Moreover, once people have acquired financial literacy skills, those skills cannot...
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...risk-management products and services. Bank of America offers services to more than 4 million small business owners through a suite of innovative, easy-to-use online products and services. The company serves clients in more than 150 countries and has relationships with 99 percent of the U.S. Fortune 500 companies and 83 percent of the Fortune Global 500. Bank of America Corporation stock (NYSE: BAC) is a component of the Dow Jones Industrial Average and is listed on the New York Stock Exchange. In late-2008, Bank of America acquired Merrill Lynch, a long-standing, global investments and financial services firm. The company provides unmatched convenience in the United States, serving more than 59 million consumer and small business relationships with more than 6,100 retail banking offices, more than 18,000 ATMs and an online banking with more than 25 million active users. Even if you are not a Bank of America customer, you have probably used some bank’s ATM system and/or online banking services. The following instructions require you to consider the business processes delivered to you as a consumer of banking services via an ATM and to help you explore the underlying information management requirements of an ATM system. Assignment: 1. List the likely core business functions (high level; major business and financial services) at Bank of America as part of its product and service offerings? 2. List the steps required in a typical ATM transaction, such as drawing...
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...Toward ATMs It is widely believed that the Automatic Teller Machine (ATM) is a fusion of several different technological inventions throughout the early 1960s. Originating from Luther Simjian’s Bankograph, the ATM is intended to allow its users to complete basic transactions without the assistance of a bank teller (Automated Teller Machines, 2010). Today, many people actually resist the use of ATMs because of the cyber and physical risks associated with their use. This technology is widely opposed due to shortcomings on security, the increased cost of usage, and a non-existent human interface. Though the ATM was meant to provide and ensure users banking satisfaction, these limitations, through error and lack of immediate transparency, prevent the simplicity and efficiency that the machine was intended to provide. First and foremost, ATMs are a threat to the security of both the financial institutions and their account holders. There are three key vulnerabilities presented when using an ATM. There is a threat to physical security, a threat to virtual security, and the threat of fraud. Physical security is at stake given that a machine is somehow broken in to. If you take 5 minutes to scour the Internet, you will find a plethora of reports from various cities where ATMs were physically broken in to and robbed. In 2014 alone, over 619 explosive attacks in Europe, where the early ATM originated, resulted in their physical robbery (Bonessi, 2015). By physically robbing an ATM, thieves...
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...ATM Implementation May 5, 2014 ATM is a method utilized by most financial institutions and provides many people a means to communicate with their financial institution. For many people it is the primary method of interacting with their bank and the conveniences provided by the ATM system is a consideration for some when determining their financial institution. Because of this many banks find it necessary to install and make available ATMs at multiple locations in a large geographical area in order to provide their customers with the best service. All ATMs will provide customers with a method for input and output. This device utilizes a secure communications combined with centralized banking functions and systems and will allow customers to perform various transactions via the ATM such as: * Fund Transfers * Deposits * Withdrawals All of these functions and others present the customer with a method to conduct their banking transactions from almost every other ATM machine in the world (Bellis, 2012). ATM – Withdrawal Function The functions of withdrawal within an ATM usually require the customer to confirm from which account they want to withdrawal prior to specifying the dollar value that they would like to withdraw. This is usually presented in the form of a pre-determined list of values. The ATM will next communicate with the financial institutions in question to make a determination if there are sufficient funds available in the customer’s account to...
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...2: Use Cases CIS 210: Systems Analysis and Development November 3, 2013 A use case with typical and alternate courses that documents the event of a bank customer withdrawing money from an ATM. In this particular use-case scenario a system analysis will be identified when a bank customer interacts with an ATM to withdraw money. Typical and alternate courses will be identified. A use-case diagram will be used as a tool to provide clarification of the necessary components or processes including hardware, system software, process and human interaction to layout or plan and identify the various components necessary to produce the desired session outcome. Rouse (2007) describes the use-case methodology; “A use case is a methodology used in system analysis to identify, clarify, and organize system requirements. The use case is made up of a set of possible sequences of interactions between systems and users in a particular environment and related to a particular goal. It consists of a group of elements (for example, classes and interfaces) that can be used together in a way that will have an effect larger than the sum of the separate elements combined. The use case should contain all system activities that have significance to the users. A use case can be thought of as a collection of possible scenarios related to a particular goal, indeed, the use case and goal are sometimes considered to be synonymous.” In this project a use case...
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... Factors affecting on customers’ satisfaction an empirical investigation of ATM service Kumbhar, Vijay Abasaheb Marathe College, Rajapur (Maharashtra) India, Shivaji University, Kolhapur Dist- Kolhapur (Maharashtra) India 01. March 2011 Online at http://mpra.ub.uni-muenchen.de/32713/ MPRA Paper No. 32713, posted 09. August 2011 / 17:44 IJBEMR Volume 2, Issue 3 (March, 2011) ISSN 2229‐4848 The Journal of Sri Krishna Research & Educational Consortium INTERNATIONAL JOURNAL OF BUSINESS ECONOMICS AND MANAGEMENT RESEARCH Internationally Indexed & Listed Referred e-Journal FACTORS AFFECTING ON CUSTOMERS’ SATISFACTION: AN EMPIRICAL INVESTIGATION OF ATM SERVICE VIJAY M. KUMBHAR* *Rayat Shikshan Sanstha Satara’s Abasaheb Marathe College Rajapur (Maharashtra) India 416702 E-mail: vijay.kumbhar9@gmail.com ABSTRACT The present empirical study focuses on identifying key factors that have influences customers satisfaction in ATM service provided by public and private sector banks. For the purpose of the study primary data were collected using schedule and collected data from March to November 2010. Results of factor analysis, correlation and regression analysis show that a cost effectiveness, easy to use and security and responsiveness in ATM service were most important factors in customer satisfaction. KEYWORDS: Effectiveness. E-service Quality, ATM, Customer Satisfaction, Cost INTRODUCTION Recent ten years evidenced that...
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...box on the unit‘s Moodle webpage. Please use your student ID number as your report filename and *.S8 filename (e.g. 351363.S8) This is an individual assignment. Plagiarism or copying is not permitted and any offence will be dealt with under the University procedures. Throughout this assessment please use the following constants: u = The first two digits of your student ID number v = The third and fourth digits of your student ID number w = The final two digits of your student ID number (e.g. Student ID number 351363 gives u = 35, v = 13, w = 63) Problem 1 a)Generate a sample of 5 pseudorandom numbers between 0 and 1, using the following parameters and the Linear Congruential Generator (LCG): x0 (seed) = 5 a (multiplier) = v c (increment) = w m (modulus) = 64 [8 marks] b)Service time (in mins) is uniformly distributed in (0,2). Use the pseudorandom numbers generated in part a) to generate the length of service for the first three customers. [7 marks] 1 Problem 2 A bank is planning its requirements for ATMs (automated teller machines) in a new branch. There are spaces for up to six ATMs, not all of which have to be used. Three types of ATM can be purchased: general ATMs (giving cash balances, mini-statements and PIN change facilities), ATMs for paying money into accounts and ATMs that provide full...
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