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Using Social Media in My Business

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Using social media, and e-business to improve my small business is a very good idea, since most people use some sort of a social media daily. I could make my own website, or have my own “Facebook Page” because most people use Facebook more than any other social media. I could measure and know how many people on Facebook are interested in cake decorating, and by that I could communicate more with my customers to know their preferences and their opinions, and what products they prefer, so I can improve my business and increase my customer base. I could also illustrate my products (my cakes, and my cake decorating), and my services that I offer in my business, which will improve my customer service. I could also increase my sales revenue by, making sales of merchandise online, by having an intelligent information systems to suggest purchases to repeat online customers, by advertising on web pages, and by doing subscription fees charged for access to online services and content. Also I could reduce expenses by: Offering online services that (Reduce transaction costs, provide information, and provide customer assistance), also by reducing the costs of dealing with customers, and by reducing the need for as many physical store locations.
I think that the expanding of the internet, social media, and the e-business in the future will be very beneficial for my small business, because I will be able to connect and communicate with more customers in which my customer base will increase, and therefore my business will make more profit, and maybe I will be able to expand my small business too if I’ll have more customers, and

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