...where it more aggressive than influential among his colleagues to help with resolving the issue at hand. This was not beneficial in building support behind his concerns with the o-rings so that the issues with them would be addressed before the Challenger’s launch. He had multiple opportunities to address this and failed to do so as a result of his brash attitude to those with whom he brought it to their attention including with one of the V.P.’s, Joe Kilminster, in his company. Joe was willing to listen and investigate Roger’s concern, but when Roger became abrasive with how the issue had been neglected by the company this eventually led to losing any type of support from Joe. Roger also had another opportunity to continue to push the o-ring issue to further attention of this issue meeting the evening before the launch, but failed to get his point across again and this lead to the discussion to proceed with the launch as scheduled. This example from the video showed how without proper support and guidance of employees within the workplace that some problems will eventually get ahead of some companies. Most management decisions don’t always take into consideration the information that comes for their subject matter experts. When they do and a negative response occurs from management on to those individuals, it often invokes employees to response negatively to speaking up about similar issues as they occur as fear of a similar outcome will occur again. “You need to take off your...
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...Interpersonal Communication in the Workplace: A Largely Unexplored Region[->0]. Business Communication Quarterly, Vol. 75 Issue 4, p449-452. doi: 10.1177/1080569912458966. This article was interesting to me because of the recent assignment we studied on communication and the importance of written communication. In this article, the author explains, “writing ability, the development of which occupies considerable attention in most business communication courses, was not viewed as a primary concern when considering executives for promotion” (DeKay ,2012, 450). This article has been peer-reviewed, therefore considered to be of scholarly value. The author’s work as an adjunct associate professor at the Graduate School of Education, St. John’s University, Jamaica, Queens, New York and as V.P. for corporate communications at BNY Mellon Corporation in New York City supports his authority. Hynes, Geraldine E. (2012). Improving Employees’ Interpersonal Communication Competencies: A Qualitative Study[->1]. Business Communication Quarterly, Vol. 75 Issue 4, p466-475. doi: 10.1177/1080569912458965. What I found interesting about this article was how important interpersonal communication is in the work place and the lack of interpersonal communication skills graduating students have. “While typical undergraduate business degree programs offer a course or two in writing and formal speaking, a course dedicated to interpersonal communication or daily workplace interactions is rarer”(Hynes...
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...presented are e-mails from various staff members. The e-mails identify specific problems that need to be addressed by the HR department and provides a look at King’s overall culture. You may find the tone of some e-mails to be unprofessional. This is a good lesson for us all--As much as we enjoy informality in the workplace, all documents and correspondence— including e-mails—can be retained and are discoverable in litigation. Managers must be cautious in their writing because inappropriate language may be impossible to defend in court. Employees In the Case: Amera, Argonta---Accounting employee Andreas, Gary---employee on workers’ comp Call, Jake---Compensation & Benefits Manager Dean, Don---C.E.O. Dugas, Karla---Benefits Coordinator Folkner, Meg---Supervisor, CAD Design Grant, Alan---Current HR Director Honduras, Margo---Previous HR Director Jones, Lyle---Production Employee Madison, Charles---Senior V.P. Petersen, Matt---Production Supervisor, Team 3 Planky, Burt---fishing buddy Putt, Tonia---CAD Designer Rey, Dave---Production Foreman Sanders, Tomas---Design Manager Scholl, Karmen---HRD Manager Simms, Bertie---Designer Smith, Mike---V.P. Songun, Amy---Accounting Supervisor Stone, Guy---Production Supervisor Tu, Kevin---Staffing Manager Varn, Juan---Safety & Security Manager Warner, Salty---union promoter White, Shaun---Employee Relations Manager COMPANY BACKGROUND: The King Company is a small manufacturing company located in a mid-sized...
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...Synopsis: The story opens with Jim McIntoch who is the Vice President of Finance at Amalgamated Forest Products. He is engaged in a heated conversation with Frank who is the manager of Corporate Reporting. Jim is upset because he has been told that Frank is intending to go public regarding a financial analysis report that the company is presenting to legislation and how it has been falsified. Frank is threatening to announce findings about a report entitled: “Endangered Species: The Pulp and Paper Industry in the Upper Peninsula,” The report described what the Amalgamated Forest planned to do about the government proposal to put sewage controls on the discharge of waste water from the pulp and paper mills in an ecologically delicate region, Northlake, a town of roughly 10,000 people. Within the report there was a particular section that contained financial estimates on how much would be spent in operating cost if the company was to establish pollution control of the wastewater discharge. This section of the report was prepared by Tina Pacquette, the company’s manager of financial analysis. She had reported that the company would suffer a great financial loss if they were to build a lagoon as legislation would require for treating the wastewater. Frank realized that the numbers Tina was reporting were greatly exaggerated and almost tripled what she had reported a year ago. The report stated that if the legislation was to pass then the operating cost that Amalgamated...
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...Ethical Dilemma at Northlake Synopsis: The story begins with Jim McIntosh, Vice President of Finance at Amalgamated Forest Products. He is involved in an intense discussion with Frank who is manager of Corporate Reporting. Jim McIntosh is troubled because it has come to his attention that Frank is prepared to go to the public regarding a falsified financial analysis report that is being presented to legislation. Frank firmly believes that that the financial estimates contained within the report “Endangered Species: The Pulp and Paper Industry in the Upper Peninsula” is seriously exaggerated and will cause the company financial problems in the future. Frank personally feels the report is unethical. The report spells out what Amalgamated Forest’s plan is in response to the government’s proposal to place sewage controls on the discharge of waste water from the pulp and paper mills in Northlake, a town home to around 10,000 people. The section of the report that Frank is referencing was prepared by Tina Pacquette, Manager of Financial Analysis. Tina’s reported that Amalgamated Forest Products would suffer great financial loss if they were to build and implement a lagoon as legislation was proposing. The numbers Tina was reporting were almost three times the amount that was reported the year before. Frank knew that if legislation passed then the operating cost would rise about eight to ten percent; however, Tina’s report stated it would be about thirty percent. Frank...
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...Running head: PROBLEM SOLUTION: GLOBAL COMMUNICATIONS Problem Solution: Global Communications MMPBL/500 Queenetta J. Parris June 6, 2011 Maria Marin Problem Solution: Global Communications According to Miciak and Desmariais (2001), service quality is a major concern of all organizations and call centers play an important role in both consumer and business markets. Global Communications faced several challenges after deciding to move their technical call centers to India and Ireland. The communication channel between the Executive Team and the Workers Union is at an all-time low. Global Communications issues to increase profitability, dealings with layoffs, and reestablishing communications between the Workers Union are the challenges they must resolve. Considering important past events that led to the issues and opportunities identified for Global Communications, in this paper the subjects to examine is the perspective of stakeholders involved, a proposed problem solution, and an analysis of alternative solutions. Identification of risk, probabilities, severity, and mitigation techniques for each alternative solution, which identifies risks connected to a best practice used by other companies for benchmarking purposes. Finally, the optimal solution is examines how the recommended solution can help Global Communications achieve its end-state goals and vision. Situation Analysis Issue and Opportunity Identification Global Communications stockholders...
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...available at www.emeraldinsight.com/1755-4217.htm Managing bilingual employees: communication strategies for hospitality managers Mary Dawson, Juan M. Madera and Jack A. Neal C.N. Hilton College, University of Houston, Houston, Texas, USA Abstract Purpose – One out of four foodservice employees speaks a foreign language at home. Furthermore, 37 percent of those employees speak limited English. Given this, hospitality managers must find ways to effectively communicate with their employees. This paper seeks to address these issues. Design/methodology/approach – The methodology employed a perspective-taking manipulation. Participants were placed in the role of an individual that does not speak the native language that is used in the workplace. Groups were measured on performance, quality, and accuracy. Groups were video-taped to measure frequency of non-verbal behaviors. Participants were surveyed to measure their levels of positivity. Findings – The results of this study identified effective non-verbal communication strategies for managers (combination of gestures, demonstrating, and pointing). When the leader used these strategies, the groups were able to complete the recipes faster. Managers who spoke another language expressed a more positive behavior towards the group. The group also expressed more positive behaviors towards each other when they had a second language leader. Research limitations/implications – A limitation is that data were collected from students and the...
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...September 1, 2012 “ETHICAL DELIMA AT NORTHLAKE” WEEK #3 CASE STUDY SYNOPSIS: Jim McIntosh is a vice president at Amalgamated Forest Products. Amalgamated Forest Products is a pulp and paper company located in the Northern Province on the river. The company is a major source for the local economy; many people depend on the company for their income. Frank is a manager of corporate reporting who reports directly to Jim McIntosh. Frank is a longtime employee of Amalgamated Forest Products and was raised up in the system. Frank’s history is long one with the company that dates back to his father, whom worked at the plant before he did and started after High School just as Frank did. Frank started out as a yard man just like his father before a serious accident injured his leg; Frank then went on to work in the corporate accounting office and later becoming a manager of that section. Jim finds himself in an argument with Frank over some reports he generated on pollution and cost benefit analysis of implementing new strategies to oversee the reduction of pollution into the local river. The pollution report is to be submitted to a subcommittee of legislators to show the effects of the pollution in the river, along with the toll it will take on the production cost of the company. However, Jim feels that Frank’s numbers are not matching with the goal they had discussed prior to the development of report. Additionally, the underlying issue here is the fact that Frank had picked...
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...Compiled Final Project Mr. Karl Gibson Kaplan University Online MT340 Conflict Resolution and Team Dynamics Professor Andryce Zurick Revised Edition February 27, 2011 Part One Company Background The organization of my choice is that of my previous employment which Conair, Corporation is. Conair is a developer, manufacturer and marketer of health and beauty products and kitchen and electronic appliances. Since its founding in 1959, the company has become a leading manufacturer of nationally branded personal and health care small appliances. Today, divisions of Conair are among the most recognized and respected brands in small kitchen appliances and cookware. The company's domestic and international divisions offer a diversified mix of professional and consumer products under their own brand names and private labels. Conair brands are quickly becoming household names around the world. Conair is headquartered in East Windsor, New Jersey, with sales and marketing offices in Stamford, Connecticut. The company has large distribution centers in East Windsor, Phoenix, Arizona and a manufacturing facility in Rantoul, Illinois (Conair Corporation 2011). Because of its different distribution centers, locations and corporate offices being so diverse in regards to locations. Analysis of Company’s Organizational Dynamics Within any company, there are two types of organization. Formal Structure and Informal Structure. Both effect the organization and...
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...RELIANCE COMMUNICATION [pic] [pic] INTRODUCTION A DREAM COME TRUE The Late Dhirubhai Ambani dreamt of a digital India — an India where the common man would have access to affordable means of information and communication. Dhirubhai, who single-handedly built India’s largest private sector company virtually from scratch, had stated as early as 1999: “Make the tools of information and communication available to people at an affordable cost. They will overcome the handicaps of illiteracy and lack of mobility.” It was with this belief in mind that Reliance Communications (formerly Reliance Infocomm) started laying 60,000 route kilometres of a pan-India fibre optic backbone. This backbone was commissioned on 28 December 2002, the auspicious occasion of Dhirubhai’s 70th birthday, though sadly after his unexpected demise on 6 July 2002. Reliance Communications has a reliable, high-capacity, integrated (both wireless and wireline) and convergent (voice, data and video) digital network. It is capable of delivering a range of services spanning the entire infocomm (information and communication) value chain, including infrastructure and services — for enterprises as well as individuals, applications, and consulting. Today, Reliance Communications is revolutionising the way India communicates and networks, truly bringing about a new way of life. INDIA ’S LEADING INTEGRATED TELECOM COMPANY Reliance Communications is the flagship company of the Anil Dhirubhai Ambani Group (ADAG)...
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...A Project Report On “Study On Customer Satisfaction In Business To Business Selling Relationship’’ Submitted To: Submitted By: Dr. P. Sridharan Ayan Naskar Associate Prof. & H.O.D. Roll no: 14382008 Pondicherry University MBA-International Business In Partial Fulfilment of Award of MBA-International Business Pondicherry University DECLARATION I, Ayan Naskar student of MBA-International Business from Pondicherry University hereby declare that I have completed my project on “Study on customer satisfaction in business to business selling relationship” as part of the course requirement. I further declare that the information presented in this project is true and original to the best of my knowledge. Date: 18.06.2015 Name:- Ayan Naskar Place: Kumardhubi, Jharkhand Reg. No: - 14382008 CONTENTS CONTENT | Page No | ACKNOWLEDGEMENT | 4 | CHAPTER 1 : Introduction | 5-8 | CHAPTER 2 : Profile of the organisation | 9-38 | CHAPTER 3 : Research Design and Methodology | 39-40 | CHAPTER 4 : Data presentation , Analysis...
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...Restructuring in the Oil and Gas Industry: Implications for HR Practitioners BY ISAH MOHAMMED ABBASS Department of Political Science, Ahmadu Bello University, Zaria, Nigeria isaabbas@yahoo.com Abstract Management of people and organizations requires some specialist attributes. In managing these vital resources, there has to be a distinctive philosophy of providing and enhancing people-oriented organizational programmes. Restructuring is one of such activities or programmes. This activity is essentially designed to reconstruct or reorganize the structure of the business activities to suit objectives, purpose as well as circumstances of the job. Oil and gas industry is a potential sector of the business environment that is more prone to constant but periodic restructuring due to its dynamics. This Paper explores the structure and work environment in some oil and gas industry in attempts to reorganize or restructure them. These attempts are highlighted with implications for organizations’ employees, stakeholders as well as the HR Practitioners. An insight into the restructuring of PTI has been buttressed as a specific example on how the modern organizational perspectives have been put in place against the orthodox method in order to bring efficiency and effectiveness in the operational activities with resource centered HR Practitioners in focus. Introduction The theme: Restructuring in the Oil and Gas Industry: Implications for HR Practitioners is an engaging...
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...thought provoking cases involving management and leadership. The students were asked to look at themselves and evaluate what kind of leader they are and what kind they could be. The class used some tools to determine personality types and values. Many students found that the results were exactly as they would have thought. They used these results to evaluate their readiness to be a manager who is also a leader. This comprehensive paper will discuss many of the issues that were brought to light. I will assess personal leadership. Power, motives, influence and values are some key components that make up a leader’s character. Leadership application will also be discussed. I learned there is a place for holiness, justice and love in the workplace. Also learned was that a principle centered leader can make a huge impact on employees. The author will also reflect and assess what has been learned about leadership through taking this class and doing the activities, exercises and projects. Leader Interview I interviewed an executive from Gorman-Rupp, Scott King. This man has recently been promoted to the Vice President and General Manager of the Mansfield division. He has been with the company nine years and this is his fourth promotion. He is 40 years old. He responded to the questions presented via email. He believes that leadership develops with experience. That there are both good and bad examples that are learned from watching others and being led by others. There...
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...International Journal of Contemporary Hospitality Management Emerald Article: Expatriation in the hotel industry: An exploratory study of management skills and cultural training Gina Fe Causin, Baker Ayoun, Patrick Moreo Article information: To cite this document: Gina Fe Causin, Baker Ayoun, Patrick Moreo, (2011),"Expatriation in the hotel industry: An exploratory study of management skills and cultural training", International Journal of Contemporary Hospitality Management, Vol. 23 Iss: 7 pp. 885 - 901 Permanent link to this document: http://dx.doi.org/10.1108/09596111111167515 Downloaded on: 29-09-2012 References: This document contains references to 43 other documents To copy this document: permissions@emeraldinsight.com This document has been downloaded 2118 times since 2011. * Users who downloaded this Article also downloaded: * Judie Gannon, Angela Roper, Liz Doherty, (2010),"The impact of hotel management contracting on IHRM practices: Understanding the bricks and brains split", International Journal of Contemporary Hospitality Management, Vol. 22 Iss: 5 pp. 638 - 658 http://dx.doi.org/10.1108/09596111011053783 Hui Chen, Miguel Baptista Nunes, Lihong Zhou, Guo Chao Peng, (2011),"Expanding the concept of requirements traceability: The role of electronic records management in gathering evidence of crucial communications and negotiations", Aslib Proceedings, Vol. 63 Iss: 2 pp. 168 - 187 http://dx.doi.org/10.1108/00012531111135646 François Des Rosiers...
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...Market research project report On Usage and Attitude study Of Dabur Real Juice Submitted Towards Partial Fulfillment Of Master of Business Administration SUBMITTED TO SUBMITTED BY DR P.K Agarwal payal morwani Head Of The department MBA MBA Roll No.pgfa1337 COLLEGE OF ENGRINEERING & TECHNOLOGY IILM ACADEMY OF HIGHER LEARNING PlotNo-17&18 Knowledge Park – ll Greater Noida ACKNOWLEDGMENT It is said that life is mixture of achievement, experience, exposure, dreams and efforts to make those dreams come true .There are people around who held you enable realize those dreams come true. There are people around who held you enable realize those dreams .During these sixty days of training I gained invaluable experience in the field of Marketing .the exposure that I went through during the past two months has given immense improvement in my knowledge base where I can put my theoretical knowledge in practical use. At the very outset, I would like to express my gratitude to Mr. N.A Zaidi and Mr. Rakesh Sharma for providing me with a wonderful opportunity to pursue my project in...
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