... |EVIDENCE | |LEARNING OUTCOME | | | | | |Learning Outcome 1 |Understand the relationship between organisational structure and culture |Report | |AC 1.1 |Compare and contrast different organisational structures and cultures | | |AC 1.2 |Explain how the relationship between an organisation’s structure and culture| | | |can impact on the performance of the business. | | |AC 1.3 |Discuss the factors which influence individual behaviour at work. | | | | | | | | | | | | |Learning Outcome 2 |Understand different approaches to management and leadership ...
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...Company Name: British Airways HR issue: Employee unrest/strikes Introduction I have basically divided my report into 5 parts according to the learning objectives. The format of it will be as follows: 1) Objectives and introduction of the report 2) Address LO1 3) Address LO2 4) Address LO3 5) Conclusion and Recommendations PART 1& 2 LO1. Critically evaluate the contribution of behavioural science theory and research to understanding organisational behaviour The main objective of my report will be firstly to demonstrate the contribution of behavioural science theory in comparison to scientific theories. In the light of these concepts I will go on to link theories to the problem (employee unrests/strikes) to my organization- British Airways. I will look at the scenario from the following perspectives: 1) Leadership and Management The first part of the paragraph will discuss about the styles of leadership (Autocratic, Democratic, Lasseiz Faire and paternalistic) and relate these styles to the CEOs till now with examples to support them. Then the report will go on to find the problems/ unrests that the management faced 2) Motivation The strategies of ‘cost-cutting including labour-force reductions’ is seen to be detrimental to BA’s employee motivation. In order to justify these, the problem at BA can be looked from two perspective: content theories and process theories. The former ones will discuss about the works of Mcgregor’s theory of X and Y, Maslow’s...
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...1 a)Organisational behaviour Organisation is everywhere around us and people are the main recourse of an organization. today’s competitive business environment understanding the people who working in an organization is not less important then its overall success .organisational behaviour is concern with the behaviour of the people working within the company. It is the understanding of an individual or a group of people in order to help organizational improvement and its effectiveness Organisational behaviour and management theory are closely related. the activity of the people in an organization can not isolated from the role of management (Rollinson,2005) b)Importance of organisational behaviour Organisation are created by people and its missions are also set by people . People who run an organization are always trying to adopt themselves with the changing environment of the organization and often influence the organization by new skill and development .as people and organization are closely related they are learning from each other .the external forces such competition ,political, cultural environment are also help organization to learn new technical skill and communication. poet Samuel Butler said that “ any full can paint a picture but it takes a wise man to sell the picture” the skill of a Wiseman is worthless without the hard work of the fool people from this we can realize that how important it is for the manager to understand the organisational behaviour ...
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...“Culture eats strategy for breakfast” (Peter Drucker) This statement “culture eats strategy for breakfast” (Peter Drucker) refers to the importance of culture in an organisation and that executing strategy is vital in order for the organisation to be more successful. As having strategy is only one aspect but being able to implement it correctly to the organisation is another thing entirely. This can be achieved by working within its bounds, valuing the system while at the same time creating room for new strategies to be introduced. Robbins, DeCenzo, Coulter and Woods (2012) define organisational culture as “the shared values, principles, traditions and ways of doing things that influence the way organisational members act”. Strategy needs to be supported by the organisations culture, so that strong power is held on individual’s motivation and that employees are committed to meet the organisations goals. Furthermore organisation design challenges are met by contemporary managers in society today as development of an organisation occurs. Challenges faced by organisations in the contemporary business environment include keeping employees connected, managing global structural issues and building a learning organisation. Managers seek organisation designs that will be best suit and assist employees producing their work both efficiently and effectively. An organisation’s culture value is maintained through the vision or mission of the organisations founders (Chatman, Jehn 1994)...
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...Assessment: develop organisational marketing objectives Name: Navdeep Student id: 201412246 Introduction: Virgin group ltd. Is a British company founded by Richard Branson and Nik Powell. Its associated with the business of travel, entertainment and life style, finance, transport, health care, food and drink, media and telecommunication and have businesses under more than 400 companies. Virgin Group’s date of incorporation is listed as 1989 by companies House, who class it as a holding company, however Virgin’s businesses and trading activities date to 1979s.The brand name ‘Virgin’ aross when Richard Branson and Nik Powell formed a record shop.They consider themselves virgins in business and the select V in the logo as an expressive tick, representing the virgin seal of approval.It’s head office is located in England. a) Mission statement : The company’s vision is to be the shopper victor by delivering brand values , which are: value for money, superior quality, dazzling customer service,pioneering,competitively testing and fun.; to provide a quality service by motivating employees and assist and examin consumer feedback for nonstop enhancement of the customer’s expiriance through improvement;to creat products and services that make the customer life more enjoyable. b) Vision: Virgin vision can be defined by words of Richard Branson . “We are planning a global presence in travel, mobile communications, entertainment retailing...
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...The Phrase ‘commitment’ is frequently used by HRM practitioners in the control of absenteeism and its contribution to business objectives. Evaluate the evidence to reinforce commitment and reduce absenteeism. Mowday et al have defined organizational commitment as “ the relative strength of an individual’s identification with an involvement in an organization” (Chapter 7 Attitudes at work, Page no, 265 Work Psychology, Understanding Human Behaviour in the Workplace by John Arnold (ft) fourth edition) Commitment is very powerful human concept as if a person is committed to an organization; therefore he or she has a strong identification with it and will turn out to be a long-term employee for the organization. Sir Richard Branson is an example of someone’s commitment towards its work. He born in an ordinary established family but it was his commitment, which led him to build the virgin empire and now he is one of the richest man in the world. Controlling the absenteeism is the objective of nearly every business organization and the phrase commitment is regularly used by HRM practitioners in order to control the absenteeism, In this essay I will explain the above statement in more details and also provide the evidence to support it. The question arises here why absenteeism is important? Absenteeism is important because it’s not only costly but it also affects the morale of other employees. The cost of absenteeism is greater than the...
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...Case Study – The Virgin Group: Structure, leadership and motivation This essay analyses organizational structuring of the Virgin Group, with a view to understanding the dynamics that have helped create a global conglomerate. A critical assessment is undertaken on three areas: the hierarchical form of the company, the style of leadership exhibited by Sir Richard Branson, and the approach adopted by management to motivate employees. Firstly, a comparative argument is made on whether the Virgin Group can be classified as a centralised or decentralised organization. These terms refer to division of power, capital, technical procedures and control in various units of a business. A centralised organization allows for minimal delegation to managers, with the chief executive retaining power over majority of the decisions. On the other end, a decentralised organization makes it possible for managers to exercise control without ownership oversight at each stage, provided goals and targets are met (Buchanan & Huczynski, 2007). Secondly, the essay aims to determine the leadership style practiced by Sir Richard Branson, Virgin Group’s chief executive officer (CEO). Two styles of leadership are used as reference point: transactional and transformational. According to Bass & Bass (2009), transactional leaders work within the organizational culture as it exists, with an awareness of the link between effort and reward. They motivate their employees by setting goals, and enforce control through...
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...1. Introduction Over 250 years ago, Cantillon formulated the first concept of entrepreneurship, although to this day there is no universally accepted definition (Iversen, 2008). The requirements of each entrepreneur can vary depending on the industry, sector and scope of the business (Cooper, & Dunkelberg, 1981). In the context of this essay I will be focussing on only 6 of many characteristics that define a successful entrepreneur. These include innovation, leadership and internal locus of control as characteristics I see in myself. Risk-taking, self-confidence and self-determination are three that I must develop further. I will define each characteristic, explain its relevance to entrepreneurship and link it to either my personal experience or an example of an entrepreneur. 2. Strengths 2.1. Innovation In his “Theory of economic development”, Schumpeter (1934) states innovation is a considerable driver for development and profit. He describes the theory of innovation, or in his words “creative destruction” as “"process of industrial mutation that incessantly revolutionizes the economic structure from within, incessantly destroying the old one incessantly creating a new one" (Schumpeter, 1934). In the last few decades, services and knowledge have become the major part of the business world (Sawyer, 2006). In other words, the circulation of information has become more important than that of material objects (Drucker, 1993). Innovation and creativity have gained more...
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...ARTICLE 1 The article ‘Lawyer says Virgin Blue displayed ‘unhealthy work culture’ in city office’ by Anthony Marx was published in The Courier-Mail on 14 March 2011. The article details how Virgin Blue allegedly discriminated against two female employees by forcing them to take redundancies after confirming they were pregnant or returning from maternity leave (Marx 2011, p. 1). Subsequently, both employees have initiated legal action against Virgin Blue who ‘has denied any wrongdoing and vowed to fight the claims’ (Marx 2011, p. 2). The article raises three ethical issues. Firstly, it addresses the expectation that businesses should not discriminate against employees on the basis of gender (Ferrell, Fraedrich & Ferrell 2009, p. 70). Secondly, it highlights that abusive or intimidating behaviour is not acceptable in the workplace (Ferrell, Fraedrich & Ferrell 2009, p. 64). Thirdly, it identifies the role that an effective ethics program can play in avoiding ethical and legal problems (Ferrell, Fraedrich & Ferrell 2009, p. 212). Businesses should not discriminate against employees on the basis of gender. Discrimination refers to ‘the making of a difference in particular cases, as in favour of or against a person or thing, especially when arising from prejudice based on race, ethnicity, sex, religion, age etc’ (Discrimination 2011). Virgin Blue allegedly discriminated against Leonie Vandeven by forcing her to take a redundancy package after she confirmed that she was pregnant...
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...this reduction in engineering was benchmarking the QE organisation with engineering organisations of other major competitor airlines such as Emirates airlines, Singapore airlines and British airways, retirement of ageing aircraft, reliability and on-wing performance of newer engines / airframes due to improvement in materials and computers/ programs that simplified administrative tasks. The most significant reason was that Qantas was losing its domestic market share to Virgin Australia and this meant that Qantas had to lower its cost base in order to compete. This reduction in workforce meant that existing engineers had to be flexible & adaptable to learn and pickup engineering functions that redundant staff had been doing all these years. There was clearly a failure to analyse jobs before the transformation and redesign work in line with the new company strategic plan. Table of contents Introduction 6 Background 6 External factors 7 Transformation 7 Recommendations 9 1. Organisational management and planning 9 2. Communication 10 3. Technology 11 Conclusion 12 Reference list 12 Introduction This report focuses on the recent business transformation of Qantas Engineering in which executive management’s decision to cost cut has led to wide scale redundancies and consolidation of Qantas engineering departments. The transformation has been brought on by competition and the need...
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...Table of Contents 1.0 INTRODUCTION 7 2.0 WHAT IS LEADERSHIP AND CHARACTERISTICS OF AN EFFECTIVE LEADER? 7 2.1 WHAT IS LEADERSHIP? 7 3.0 LEADERS IN REVIEW: WHO IS MORE EFFECTIVE LEADER? 9 3.1 BIOGRAPHY - RICHARD BRANSON & VIJAY MALLYA 9 3.2 WHO IS THE MORE EFFECTIVE LEADER? 10 4.0 CONCLUSION 14 5.0 REFERENCE 15 1.0 INTRODUCTION The objective of this research paper is to analyse the differences between the leadership qualities of Richard Branson and Vijay Mallya and come to the conclusion as to who is more effective leader. The paper first defines the leadership and then briefly discusses the concepts associated with the leadership. It then presents two leaders with some brief biographies, characteristics and their contribution to their individual company. It would then conclude who is the more effective leader by providing with some aspects of leadership and leadership framework. 2.0 WHAT IS LEADERSHIP AND CHARACTERISTICS OF AN EFFECTIVE LEADER? 2.1 WHAT IS LEADERSHIP? Leadership is an interesting and widely discussed subject and has been described by James MacGregor Burns (1978) as “one of the most observed and least understood phenomena on Earth”. Northouse (2010) defines leadership being a process whereby an individual influences a group of individuals to achieve a common goal. The leadership definition that I favour and think is more suited to the 21st century is “The process by which an agent induces a subordinate to behave in a desired manner”...
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...Characteristics of a Good Leader Introduction Leaders have an important role within an organisation related to its success, productivity and the performance of the employees. The ‘fundamental task of a leader is to build and maintain a high performing team’ (Furnham, 2005, p.566). However, Yukl (2013, p.18) argues that there are numerous and diverse definitions concerning the concept of a leader as well as the term leadership, although a general consensus appears to suggest it involves a process of influencing and guiding relationships within an organisation . Guirdham (2002, p.15) emphasises the importance of leaders having good interpersonal and communication skills, which as Yukl suggest involves the ability to persuade others. Yukl (2013, p.18) further states there are additional factors that contribute to good leadership such as the situational context and the use of power. Another issue regarding the characteristics of leaders is that many theories and models have been based on Western perspectives (House and Aditya, 1997, p.409) and typically based on research with white males (Chartered Institute of Personnel and Development, CIPD, 2008, p.7). There is some cultural crossover in servant leadership, which according to Northouse (2013, p.219), was originally proposed by Greenleaf in the 1970s, and also has origins in ancient Eastern and Western philosophies; for example, it is deeply embedded in Arab-Islamic culture (Sarayrah, 2004, p.59). A further concern is raised...
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...BUSINESS ENVIRONMENT Submitted By: Submitted To: Table of Contents Introduction 3 2. LO1 Understand the organisational purposes of businesses 4 2.1 purposes of different types of organisation (P1.1) 4 2.2 Extent to which Tesco Plc meets the objectives of different stakeholders (P 1.2) 5 2.3 Various responsibilities of Tesco Plc as an organisation and the strategies it employs to meet the objectives of the stakeholders (P1.3) 6 3. Nature of the national environment in which business operates (LO2) 9 3.1 How different economic systems attempt to allocate resources effectively (P 2.1) 9 3.2 Impact of Fiscal and monetary policy on the activities of Tesco PLC (P 2.2). 10 3.3 Impact of competition policy and other regulatory mechanisms on the activities of Tesco Plc (P 2.3). 11 3.3.1 Impact of competition policy ON THE ACTIVITIES OF TESCO PLC 11 3.3.2 Impact of regulatory mechanisms on the activities of Tesco Plc 12 4. Understand the behaviour of the organizations in their market environment (LO3). 13 4.1 explain how market structures determine the pricing and output decisions of TEsco plc (P 3.1). 13 4.2 How market forces shape Tesco PLC UK responses using a range of examples (P 3.2). 14 4.3 Explain how the business and cultural environments shape the behaviour of Tesco PLC UK (P 3.3). 15 5. Significance of the global factors that shape national business activities (LO4) 16 5.1 SIGNIFICANCE of international trade to Tescos PLC UK ( P 4...
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...Contents page Page Task 1 : The organisational purposes of businesses 2 Task 2: The nature of national environment in which businesses Operate 4 Task 3 : The behaviour of organisations in their market Environment 7 Task 4 : The importance of global factors which shape the national business activities 9 Business Environment Assessment This piece of work aims to provide a comprehensive overview of specific topics related to business environment domain. There are four main objectives which the present piece of work intends to achieve and they include: to provide a clear description of the organisational purposes of a selected company/business and present its main focus, products and performance on the market; to contribute knowledge regarding the nature of the national environment in which businesses operate, to identify and analyse the behaviour businesses exhibit in their market environment and to evaluate the importance of those global factors which shape the national business performance and activity (Business Environment Lecture Notes, 2012-13). Task 1. The organisational purposes of businesses OFCOM UK 1.1 Organisation's objectives, their monitoring and achievement OFCOM UK is an independent regulator and competition authority body for the UK's communication industries, as such, it operates in this sector of communication...
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...Introduction QANTAS is operating mainly domestically and internationally in air transportation company for various types of travelling, such as leisure and business, cargo and logistics facilities as well as support operations which includes: information technology, catering, ground handling, engineering and maintenance (Qantas Annual Report, 2013). Qantas Group also has dual brand strategy. It operates under Jetstar Airline, as a subsidiary. Jetstar is operating under a low-cost business model and it competes with local market airlines, such as Virgin Australia and Tiger. As for the Qantas airlines, it is positioned as a premium full-service carrier, providing hi-end experience for business class and corporate customers. They all have a major influence on the business, its strategy and therefore its performance. This business strategy gives Qantas Group its quite unique and competitive advantage situation of having two well known companies in the superior and low fares segments at the Domestic and International markets (Qantas Annual Report, 2013). The demographics of Australia is taking optimistic atmosphere within the business with the increase of Generation Y and retiring Baby boomers. Schedules become more significant over service quality in current constantly changing business environment around the world. Also, with the rise of ecological concern, consumers are searching for eco-friendly transport methods. However,...
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