...0 Table of Content History and Company Root .......4 The Nation of Australia.......5 The Australia Government.......6 Palm Cove.......7 Moving Forward.......7 Conclusion.......8 References.......9 2 History and Company Root --A Collection of Individuals In Exceptional Locations Founded in 1980, Warwick International Hotels represents a collection of distinct, upscale hotels and resorts known for quality throughout the world with over 55 hotels on five continents. As a collection, Warwick hotels are bound to each other by what distinguishes them from others – all of our hotels are renowned for our exceptional locations and remarkable stories to tell. Discover our unique tales steeped in deep-rooted origins and celebrate local traditions as we bring our heritage to life. Paris, Milan, Brussels, Geneva, New York, San Francisco and Bangkok are among the many fascinating cities where Warwick hotels can be found. Proudly located in the heart of each metropolis, Warwick hotels serve as a calm refuge amidst the hustle and bustle. The city center is often, quite literally, at the doorstep of Warwick hotels. Life is a Collection of Memories, let Warwick be part of it. There is a common purpose behind our endeavors; to create a tasteful and welcoming ambience where guests’ needs are anticipated and expectations surpassed. We care for...
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...Warwick WBS Event 5 November 2002 Warwick Hotel, New York Are You Happy at Work? Job Satisfaction and Work-Life Balance in the US and Europe Andrew Oswald Professor of Economics University of Warwick Coventry CV4 7AL England Tel (+44) 2476 523510 Email andrew.oswald@warwick.ac.uk Website www.andrewoswald.com A summary of the key ideas My research group has been studying job satisfaction and stress across nations. We find that satisfaction is U-shaped in age; women enjoy their jobs more than men; job security is of central importance; relative income matters; and much else. The good news is that people in the industrialized nations enjoy their jobs. The less-good news is that in the US there has been a steady decline in job satisfaction since the 1970s. Stress in Britain has risen sharply. Denmark and Ireland come top of world job-satisfaction league tables. The citizens of the United States have the most severe problem with work-life balance. Problems are also evident in some of the other industrialized countries. We know quite a lot about how to design satisfying workplaces. Who controls the pace of work is crucial. Are You Happy at Work? Job Satisfaction and Work-Life Balance in the US and Europe by Andrew Oswald, Professor of Economics, University of Warwick First, how much do people like their jobs? USA 49% of workers say they are “completely or very satisfied” Only a few percent say “dissatisfied” Denmark 62% say “completely or very satisfied” Japan 30%...
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...1937 (age 73) Bombay, Bombay Presidency,British India Residence Colaba, Mumbai, India[1] Nationality Indian Ethnicity Parsi Alma mater Cornell University Harvard University Occupation Chairman of Tata Group Years active 1962-present Spouse unmarried Awards Padma Bhushan (2000) Padma Vibhushan (2008) KBE (2009) Ratan Naval Tata (born 28 December 1937) (Gujarati: રતન નવલ ટાટા) is the present chairman of Tata Sons and therefore, Tata Group.[2] Also, he is one among the few Zoroastrians in the world.[3] He is also the chairman of major Tata companies such as Tata Steel, Tata Motors, Tata Power, Tata Consultancy Services, Tata Tea, Tata Chemicals, The Indian Hotels Company and Tata Teleservices. Contents [hide] • 1 Career at Tata Sons • 2 Honours, awards and international recognition • 3 References • 4 External links [edit]Career at Tata Sons When he returned to India in 1962 after turning down a job with IBM on the advice of JRD, he was sent to Jamshedpur to work on the shop floor at Tata Steel with other blue-collar employees, shovelling limestone and handling the blast furnace.[4] In 1971, he was appointed the Director of National Radio and Electronics (Nelco), which was in dire straits when he came on board: with losses of 40% and barely 2% share of the consumer electronics market. However, just when he turned it around (from 2% to 25% market share), the Emergency was declared. A weak economy and labour issues compounded the problem and Nelco...
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...Table of Contents 1.0 INTRODUCTION 1 2.0 ANALYSE PERCEIVED DEVELOPMENT NEEDS AT THE BEGINNING OF THE MODULE 1 2.1 Vision Statement 1 2.2 Self Assessment 2 References 6 3.0 REFLECTS CRITICALLY ON TWO OF THE ACTIVITIES UNDERTAKEN DURING THE MODULE IN WEEKS 2 TO 7 8 3.1 Teamwork (Activity 3) 8 3.1.1 Definition 8 3.1.2 Self Review & Learning Outcomes 8 3.1.3 Football Team 11 3.1.4 Conclusion 12 3.2 Communication (Activity 4) 13 3.2.1 Definition 13 3.2.2 Self Review & Learning Outcomes 13 3.2.3 Conclusion 15 References 16 Appendices 19 4.0 DEVELOP AN ACTION PLAN FOR FUTURE DEVELOPMENT 29 4.1 Five Year Action Plan 29 4.2 Ten Year Action Plan 35 4.3 Contingency Plan 42 4.4 Future Plan 44 Conclusion 45 References 46 PROFESSIONAL REFLECTIVE JOURNAL 1.0 INTRODUCTION Personal development can be defined as “activities that improve self-knowledge and identity, develop talents and potential, build human capital and employability, enhance quality of life and contribute to the realization of dreams and aspirations” (Aubrey, cited in Bernelo et al. 2011). Everyone have their perspectives, goals and vision. Thus, some of them develop a plan to follow and review the progress from time to time. For me, personal development can’t develop within overnight, it is a lifelong learning process, I believed education and personal growth is never-ending process. 2.0 ANALYSE PERCEIVED DEVELOPMENT NEEDS AT THE BEGINNING OF THE MODULE ...
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...International Journal of Retail & Distribution Management Building brand webs: Customer relationship management through the Tesco Clubcard loyalty scheme Jennifer Rowley Article information: To cite this document: Jennifer Rowley, (2005),"Building brand webs", International Journal of Retail & Distribution Management, Vol. 33 Iss 3 pp. 194 - 206 Permanent link to this document: http://dx.doi.org/10.1108/09590550510588361 Downloaded on: 15 September 2014, At: 19:08 (PT) References: this document contains references to 37 other documents. To copy this document: permissions@emeraldinsight.com The fulltext of this document has been downloaded 17452 times since 2006* Downloaded by UNIVERSITI MALAYSIA SABAH At 19:08 15 September 2014 (PT) Users who downloaded this article also downloaded: Jason J. Turner, Karen Wilson, (2006),"Grocery loyalty: Tesco Clubcard and its impact on loyalty", British Food Journal, Vol. 108 Iss 11 pp. 958-964 Mark D. Uncles, Grahame R. Dowling, Kathy Hammond, (2003),"Customer loyalty and customer loyalty programs", Journal of Consumer Marketing, Vol. 20 Iss 4 pp. 294-316 Jennifer Rowley, (2007),"Reconceptualising the strategic role of loyalty schemes", Journal of Consumer Marketing, Vol. 24 Iss 6 pp. 366-374 Access to this document was granted through an Emerald subscription provided by 313615 [] For Authors If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about...
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...Market Insight Seoul | February 2014 Hotels & Hospitality Group Spotlight on Seoul Spotlight on Seoul 3 Market Summary As South Korea's political, economic and financial hub, Seoul is a bustling metropolitan city in Asia. With its rich heritage and traditions, scenic landscapes and modern infrastructure, Seoul is a major corporate and leisure destination in Asia, offering tourists a diverse mix of cultural, entertainment, dining and shopping experiences. International visitor arrivals have been on the rise since 2003. The Korean wave and the government’s initiatives to boost tourism as well as the depreciation of the Won have encouraged visitation to Seoul. In 2012, international visitor arrivals to South Korea was recorded at 11.1 million, above the target of 10 million tourists. In 2013, visitor arrivals edged up to 12.2 million tourists, a 9.3% year-on-year increase, supported by the increasing number of tourists from Mainland China. Japanese visitors decreased dramatically by 21.9% compared to 2012 due to the weakening of the Yen and a strained political relationship. However, Japan and Mainland China still remained as the top two source markets to South Korea in 2013. There has been a significant increase in hotel development in the capital city of Seoul against a backdrop of demand growth and limited room supply in recent years. According to Korea Ministry of Culture, Sports and Tourism (KMCST), approximately 50 new hotel projects have been submitted which could...
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...This paper has focused on the Squire Hotel Group and how the application of EFQM model 2010 can be used to provide a framework for the enhancement of organizational performance. Various issues have been identified facing the Hotel group, including lack of a formal method of collecting information; the demand of beds by the tourists compared to the supply; competition and tight budgets set by the head office. It is evident that the application of the EFQM model, especially the nine criteria, will enable the company to overcome these issues and improve on its performance. This is based on the fact that some companies, especially in Europe, have made use of the model and have turned out to be successful. In order to be successful, the Squire Hotel Group should make sure that it offers proper training to the employees, develops constant enhancement processes; incorporates self assessment procedures into policy development and business planning cycles, and collects suitable data and employs it during the day to day management. However, some of the drawbacks faced during implementation encompass active commitment from senior management, development of novel skills in the organizational individuals, as well as efficient communication between the people and the management. Introduction The EFQM model 2010 is a non-rigid framework that is founded on nine principles. These criteria encompass leadership; strategy; people; partnership and resources; processes, products and services; customer...
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...1.0 Introduction The competition in Airline industry is now rising which make it harder and harder for those Airline corporation to survive. Scandinavian Airlines System (SAS) is an airline business which was founded in early 1946. SAS has made a huge successful change to overcome its problems through recession period. This successful change has a big contribution of Jan Carlzon who is a CEO of SAS. Nowadays, after a vertical integration revaluation, SAS has expanded their business into International Hotel (SIH) and Service Partner (SSP) such as catering and restaurants. The main aim of this report is to analyze the problems that SAS faced as well as identify the solution approaches that had been used by the company, especially the vertical integration. In order to analyze those problems, the report will apply SWOT analysis, PESTEL analysis and Five Porter Factors analysis. 2.0 Analysis 2.1 Analysis SWOT is stand for Strength, Weakness, Opportunities and Threats. According to Robert (2004), SWOT analysis aims to identify as well as analyze internal strengths and weaknesses of a company. It also analyzes opportunities and threats that the environment has on a corporation. SWOT analysis can help companies to enhance their strengths and opportunities as well as minimize their weaknesses. Due to Nadine and Anne (2007), SWOT is a useful tool for decision making. In addition, by applying SWOT, company is able to avoid the unworkable constellations of threat and weakness...
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...International Journal of Business and Management; Vol. 8, No. 24; 2013 ISSN 1833-3850 E-ISSN 1833-8119 Published by Canadian Center of Science and Education Transactional and Transformational Leadership: A Comparative Study of the Difference between Tony Fernandes (Airasia) and Idris Jala (Malaysia Airlines) Leadership Styles from 2005-2009 Arif Kamisan, P1 & Brian E. M. King1 1 School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Hong Kong, China Correspondence: Arif Kamisan, P, School of Hotel and Tourism Management, The Hong Kong Polytechnic University, 17, Science Museum Road, East Tsim Sha Tsui, Kowloon, Hong Kong. Tel: 852-3400-2645. E-mail: 11555000G@connect.polyu.hk Received: May 27, 2013 doi:10.5539/ijbm.v8n24p107 Abstract Leadership plays an essential role in the success of managing organisation. The purpose of this paper is to examine the leadership styles of two leaders in managing the two biggest airline companies in Malaysia namely, Malaysia Airlines and AirAsia. The results showed that the strong leadership style and approach by the two have contributed to the success of the mentioned airlines. The transactional and transformational approaches have significantly given impact in managing the organisation in the current competitive business environment. Other leadership constructs such as entrepreneurial, ethical, innovative and creative have emerged from the two key leaders in this study and require further discussion in the future. Furthermore...
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...International Journal of Business and Management; Vol. 8, No. 24; 2013 ISSN 1833-3850 E-ISSN 1833-8119 Published by Canadian Center of Science and Education Transactional and Transformational Leadership: A Comparative Study of the Difference between Tony Fernandes (Airasia) and Idris Jala (Malaysia Airlines) Leadership Styles from 2005-2009 Arif Kamisan, P1 & Brian E. M. King1 1 School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Hong Kong, China Correspondence: Arif Kamisan, P, School of Hotel and Tourism Management, The Hong Kong Polytechnic University, 17, Science Museum Road, East Tsim Sha Tsui, Kowloon, Hong Kong. Tel: 852-3400-2645. E-mail: 11555000G@connect.polyu.hk Received: May 27, 2013 doi:10.5539/ijbm.v8n24p107 Abstract Leadership plays an essential role in the success of managing organisation. The purpose of this paper is to examine the leadership styles of two leaders in managing the two biggest airline companies in Malaysia namely, Malaysia Airlines and AirAsia. The results showed that the strong leadership style and approach by the two have contributed to the success of the mentioned airlines. The transactional and transformational approaches have significantly given impact in managing the organisation in the current competitive business environment. Other leadership constructs such as entrepreneurial, ethical, innovative and creative have emerged from the two key leaders in this study and require further discussion in the future...
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...Welcome to OPERATIONS MANAGEMENT Operations Management is important, exciting, challenging, and everywhere your look! Important, because it’s concerned with creating all of the products and services upon which we depend. Exciting, because it’s at the centre of so many of the changes affecting the world of business. Challenging, because the solutions that we find need to work globally and responsibly within society and the environment. And everywhere, because every service and product that you use – the cereal you eat at breakfast, the chair you sit on, and the radio station you listen to while you eat – is the result of an operation or process. Our aim in writing Operations Management is to give you a comprehensive understanding of the issues and techniques of operations management, and to help you get a great final result in your course. Here’s how you might make the most of the text: ● Get ahead with the latest developments – from the up-to-the-minute Operations in practice features in every chapter to the focus on corporate social responsibility in the final chapter – these put you at the cutting edge. ● Use the Worked examples and Problems and applications to improve your use of key quantitative and qualitative techniques, and work your way to better grades in your assignments and exams. ● Follow up on the recommended readings at the end of each chapter. They’re specially selected to enhance your learning and give you an edge in your course...
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...Michael Luscombe Chief Executive Officer Tom Pockett Finance Director Company Results Full Year ended 28 June 2009 Highlights for Financial Year 2009 • This has been a successful year with our business performing well overall in a difficult economic climate • The result is the outcome of our consistent delivery against our clearly defined strategies — proving that Woolworths is built to deliver sustainable results over the long term • The result reflects increased customer acceptance of our offers underpinned by the reinvestment in all our businesses to ensure the momentum continues to build long term shareholder value. We will continue to refine our brands to changing customer expectations • Our strong new store rollout across all brands continued during the year • FY09 saw enhanced Rewards development and launch of new initiatives • We are well positioned for future growth with a strong balance sheet and cash flow 2 Highlights – Full Year 2009 Successful year with solid results across our business FY09 Sales - Group - ex Petrol EBIT NPAT EPS ROFE $49.6b $44.1b $2,815.5m $1,835.7m 150.7¢ 31.9% Growth1 52 v 52 7.5% 8.5% 13.4% 14.9% 13.8% 1.1%pts Growth 52 v 53 5.4% 6.6% 11.3% 12.8% 11.7% 0.5%pts Well positioned for achieving long term sustainable profitable growth 1. Reflects growth normalised to remove the impact of the 53rd week in FY08 3 Highlights for the year 4 Rollout of New Formats – Australia & NZ "We will continue to invest...
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...Robert Johnston explain how it combines service excellence with cost effectiveness. Singapore Airlines (SIA) has achieved the Holy Grail of strategic success: sustainable competitive advantage. It has consistently outperformed its competitors throughout its 30-year history. In addition, it has always achieved substantial returns in an industry plagued by intermittent periods of disastrous under-performance (see Table 1). Cost-effective service excellence: lessons from Singapore Airlines SIA has done this by managing to navigate skilfully between poles that most companies think of as distinct – delivering service excellence in a costeffective way. SIA’s awards list is long and distinguished. In 2002 alone it won no less than 67 international awards and honours including “best airline” and “most admired airline” in the world in Fortune’s Global Most Admired Companies survey. Spring 2004 q Volume 15 Issue 1 Business Strategy Review 33 Since Michael Porter’s influential suggestion that differentiation and cost leadership are mutually exclusive strategies and that an organisation must ultimately choose where its competitive advantage will lie, there has been fierce debate about whether a combined strategy can be achieved – and sustained over the longer term. SIA is proof that the answer to both these questions is positive. So, how does it consistently deliver premium service to demanding customers in an industry where both price pressures and customer expectations have...
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...TOPIC: Factors that affects High school students in choosing their courses in college. INTRODUCTION A labour force survey suggested that the Philippines has the highest unemployment rate among the countries from the Southeast Asia (Ericta, 2013). Mismatch graduates are believed to be a reason why the country has high unemployment rate. The reasons of these mismatches might be due to the produced graduates of colleges that do not fit the present demand of the economy, or the graduates were not capable of achieving the required skills the industry needs. The incompatibility of graduates to meet the competencies needed by companies may be due to wrong preference of courses (Rosero, 2012). A major turning point in an adolescents' lives involves the career choice that they make while in high school. These decision are mostly influenced by the family and community of a student which plays a major role in establishing a career path that opens as well as closes opportunities (Bluestein, Phillips, Jobin-Davis, Finkelberg, & Roarke, 1997). There a lot of factors that could affect a student's decision in choosing their courses. There are uncontrollable elements such as location, cost, distance and availability of financial aid (Jackson, 1982). However, some Colleges, set standards before accepting students to a particular course; hence, this can alter student’s decision especially those with academic issues. These standards include student background (Jackson, 1982), objectives...
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...International Journal of Humanities and Social Science Vol. 1 No. 7; [Special Issue –June 2011] Study the Effects of Customer Service and Product Quality on Customer Satisfaction and Loyalty Asghar Afshar Jahanshahi (Corresponding Author) PhD Scholar in Business Administration Department of Commerce & Research Center University of Pune, India E-mail: Afsharasghar@yahoo.com, Phone: 00919890581970 Mohammad Ali Hajizadeh Gashti Department of Management, Faculty of Management and Human Resource Development Universiti Teknologi Malaysia, Malaysia, E-mail: ahgmohammad2@live.utm.my Seyed Abbas Mirdamadi PhD Scholar in Banking and Finance Department of Commerce & Research Center, University of Pune, India E-mail: mirdamadiabbas@yahoo.com Khaled Nawaser MBA - Marketing Management, University of Pune, India E-mail: khaled1356@yahoo.com Seyed Mohammad Sadeq Khaksar Master of Information Technology Management, University of Sistan & Bluchestan, Iran E-mail: sms_khaksar@yahoo.com Abstract In this research, we address the following questions that are becoming increasingly important to managers in automotive industries: is there a relationship between customer service and product quality with customer satisfaction and loyalty in the context of the Indian automotive industry? If yes, how is the relationship between these four variables? The automotive industry in India is one of the largest in the world and one of the fast growing globally. Customer satisfaction...
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