...Performance Management Dr. Herman Aguinis PE-A1-engb 1/2011 (1033) This course text is part of the learning content for this Edinburgh Business School course. In addition to this printed course text, you should also have access to the course website in this subject, which will provide you with more learning content, the Profiler software and past examination questions and answers. The content of this course text is updated from time to time, and all changes are reflected in the version of the text that appears on the accompanying website at http://coursewebsites.ebsglobal.net/. Most updates are minor, and examination questions will avoid any new or significantly altered material for two years following publication of the relevant material on the website. You can check the version of the course text via the version release number to be found on the front page of the text, and compare this to the version number of the latest PDF version of the text on the website. If you are studying this course as part of a tutored programme, you should contact your Centre for further information on any changes. Full terms and conditions that apply to students on any of the Edinburgh Business School courses are available on the website www.ebsglobal.net, and should have been notified to you either by Edinburgh Business School or by the centre or regional partner through whom you purchased your course. If this is not the case, please contact Edinburgh Business School at the address below: Edinburgh...
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...the Performance Management book.) 1. A. Briefly explain the concept of performance management. Performance management is a continuous process of identifying, measuring, and developing the performance of individuals and teams and aligning performance with the strategic goals of the organization. Let’s consider each of the definition’s two main components: 1. Continuous process. Performance management is ongoing. It involves a never-ending process of setting goals and objectives, observing performance, and giving and receiving ongoing coaching and feedback. 2. Alignment with strategic goals. Performance management requires that managers ensure that employees’ activities and outputs are congruent with the organization’s goals and, consequently, help the organization gain a competitive advantage. Performance management therefore creates a direct link between employee performance and organizational goals and makes the employees’ contribution to the organization explicit. B. Identify at least five components of what might be included as part of a performance management program. Prerequisites, performance planning, performance execution, performance assessment, performance review, performance renewal, re-contracting. 2. Distinguish performance management from performance appraisal. A system that involves employee evaluations once a year without an ongoing effort to provide feedback and coaching so that performance can be improved is not a true performance management...
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...ASSESSING QUALITY, OUTCOME AND PERFORMANCE MANAGEMENT Dr Javier Martinez The Institute for Health Sector Development London World Health Organization Department of Organization of Health Services Delivery Geneva Switzerland 2001 © World Health Organization, 2001 This document is not a formal publication of the World Health Organization (WHO), and all rights are reserved by the Organization. The document may, however, be freely reviewed, abstracted, reproduced and translated, in part or in whole, but not for sale nor for use in conjunction with commercial purposes. Assessing quality, outcome and performance management Dr Javier Martinez The Institute for Health Sector Development London Contents Introduction ..................................................................................................................... 1 1. Background, objectives and methods ................................................................... 1 2. Mapping out the topic and this review .................................................................. 1 Chapter 1 1.1 1.2 1.2.1 1.2.2 1.2.3 1.2.4 1.2.5 1.2.6 1.2.7 1.2.8 What is performance management? How have the concept and practice of performance management evolved over time? ............................ 3 Definition .............................................................................................................. 3 How have the concept and practice of performance management evolved in recent years? ........
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...ce PERFORMANCE MANAGEMENT SYSTEM AND ITS IMPACT ON ORGANIZATIONAL EFFICIENCY LITERATURE REVIEW Performance management comprises all activities that guarantee that organizational objectives are constantly being attained in an efficient and effective manner. Normally, performance management focuses on the organizational performance, employees, departments and to some extent the processes that are usually employed to build a service or product, as well as other key areas of an organization (Izadpanah et al., 2012). In this competitive market, every company want s upgrades their marketing strategies and prepares their business mission and vision in order to carry out their business in the long run. In the age of rapidly changing competition and technological advances, the business process is interwoven with some hard realities. These challenges are manifested in competitions from volatile and unknown entity from an unknown corner of the world, unstable customers’ preferences, stringent labour laws, international standards and swift economic and political changes. All these taken together, compel the corporate world to work in a war zone to acquire and retain more customers and stabilize their business (Pradhan et al., 2012). A performance management system is the key factor used in determining whether an organization can manage its human resources and talent effectively. Performance management provides information on who should be trained and...
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...Performance Management 1 Performance Management and Reward Systems in Context Objectives By the end of this module, you will be able to: explain the concept of performance management; distinguish performance management from performance appraisal; explain the many advantages of and make a business case for implementing a well-designed performance management system; recognise the multiple negative consequences that can arise from the poor design and implementation of a performance management system, which affect all the parties involved – employees, supervisors, and the organisation as a whole; understand the concept of a reward system and its relationship to a performance management system; distinguish between the various types of employee rewards, including compensation, benefits and relational returns; describe the multiple purposes of a performance management system, including strategic, administrative, information, developmental, organisational maintenance and documentation purposes; describe and explain the key features of an ideal performance management system; create a presentation including persuasive arguments in support of an organisation implementing a performance management system, including the purposes that performance management systems serve and the dangers of a poorly implemented system; note the relationship and links between a performance management system and other HR functions including recruitment and selection, training...
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...Organizational performance management system: exploring the manufacturing sectors Chandan Kumar Sahoo and Sambedna Jena Chandan Kumar Sahoo is an Associate Professor and Sambedna Jena is a Research Scholar, both in the School of Management, National Institute of Technology, Rourkela, India. Abstract Purpose – The purpose of this paper is to illustrate the various performance management systems utilized by the manufacturing units. Design/methodology/approach – The paper reviews the performance management literature to extract the factors that would help to explain the effect of performance management system on manufacturing units. Findings – This research revealed important issues and practices of performance management in manufacturing sectors. Originality/value – The paper improves understanding of the different approaches utilized to manage and measure performance management system in the manufacturing sector. Keywords Performance management, Performance measures, Manufacturing sectors, Organizational performance, Performance criteria Paper type Conceptual paper Introduction The success and sustainability of an organisation depends on performance of the organisation and how their objectives are carried out to its effect. Organisations are trying to manage performance of each employee, team and process to ensure that the goals are met in an efficient and effective manner consistently. Effective utilisation of performance management system is critical to enhance organisational...
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...implementation of new Performance Management System in Region 3 with Lowe’s Home Centers, Inc. Thank you for reviewing and accepting my request for research regarding a new Performance Management System for implementation in region three for Lowe’s Home Centers, Inc. Please find my proposal below for implementation of a new Performance Management system to be utilized by Lowe’s Home Centers, specifically the Atlanta, GA region, region three. Performance management in the work place is vital and can ultimately make or break a company. Consistency is one way to ensure that a company is treating each of its employees the same and not signaling out employees to reprimand. Research shows that having a strong and consistent performance management system in place helps companies to grow and develop its employees while maintaining discipline throughout the company for employees who fail to follow company policy and procedures. Consistent performance management can help to develop strong employee morale in its stores and create more profit for the location. Performance Management in the Workplace Lowe’s Home Centers, Inc. Region Three | | Executive Summary Lowe’s Home Centers, Inc., region three, located in Atlanta, Georgia consists of over 100 stores and has thousands of employees and hundreds of managers. The employees and managers alike have policies and procedures to abide by and with policies and procedures come performance management systems that are greatly...
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...0 Introduction to Performance Management The most common view of performance management is that creating a shared vision of the purpose and aims of the organisation. It is about helping the individual employees to understand and recognize their part in contributing to the organisation’s success and thereby managing and improving the performance of both the individuals and the organisation. People must be managed to deliver superior performance that is in alignment with the values of the organisation. There is no easy or universally accepted definition of performance management. Nevertheless, it seems possible to recognize three major perspectives of performance management (Palan, 2002): 1. Managing organisational performance. 2. Managing employee performance, and 3. Integrating the management of organisational and employee performance. (Rogers, 1999) defines that the characteristics of performance management systems for managing organisational performance are that they are corporate systems which include the following processes as part of an integrated cycle of management: * Setting corporate policy and resource aims and guidelines, * Specifying within the above framework, a detailed set of plans, budgets, objectives, targets and standards of performance, and * Regularly and systematically reviewing the performance of all series. 1.1 Current Trends and challenges of implementing an effective Performance Management. How we can identify...
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...Performance Management October 6, 2014 Performance management systems are an evaluation, appraisal, feedback, or measurement tool utilized within an organization to assess employee and company performance (Mello, 2015, p. 438). It is also the most efficient method utilized by an organization to get employees involved in improving organizational efficiency in the accomplishment of the goals set by the company. This process includes planning, monitoring, developing, rating, and rewarding employees for achievement of set goals. With that in mind, Oberoi, and Rajgarhia (2013), states “an effective performance management system starts with a thorough goal-setting process, followed by regular feedback and reviews or appraisals” (para. 1). Performance management systems are currently utilized as a technique to help employees identify individual developmental wants and needs; it also promotes teamwork and collaboration to improve communication among coworkers. So do performance management systems measure the right things; research shows that many performance management systems fail to achieve what they are set up to do because of complexity in the organization or with the amount of information or details. Performance management systems will only work if management and executives are onboard and committed to providing employee feedback (Cokins, 2009). I believe that performance management systems evaluate the right things; their overall goal is to help employees understand...
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...Baron (1998) performance management is a strategic and integrated approach of delivering sustained successes to the company by improving individual and group performances and also developing the capabilities of teams and individuals. Currently at work performance management appraisal (PMA) is carried out on a quarterly basis and is a conversation carried out by a line manager and an employee, it is aimed at improving the effectiveness and capability of an employee through development. It is aimed at personnel who want to achieve excellence in their respective fields and want to acquire more skills and knowledge, which will assist in the achievement of personal and professional development goals. Performance management serves as an important tool for realizing organisational goals by implementing competitive HRM strategies. It helps in aligning and integrating the objectives of the company with the key performance indicators (KPI’s) in an organisation across all job categories and levels. This helps in driving all the employees right from the bottom level towards one single goal. Performance management is an important driver in most companies today and is regarded as the tool to use to ensure that the people working for them will deliver the agreed contract and objectives which were set mutually. This study will reveal the importance of a well managed, performance management system by conducting a critical analysis of the performance management system used and what benefits businesses...
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...Dave 06/09/13 Phase 3 IP Performance Management System Overview The accounting firm is responsible for the structure and completion of all components of a performance management system. To obtain organizational goals, performance management is a structured process of ensuring that a company’s employee’s personal work load and performance is being put forth to achieve productivity and benefit the company to uphold toward meeting the organizational goals and challenges. Strategic measures can be set to achieve the goals of the organization and to set alignment with what the organization is striving to achieve such as setting self achievable goals, the corporate goals, as well as department goals. (Roberts, A.) There is also an administrative standpoint, which relates performance appraisals from the outcome of the performance overview with supporting information which eventually determines the salary increases to be set forth, or benefits and recognition programs such as incentives or cash pay outs for a job well done. After the performance overview is completed there is a final step, which includes areas of improvement to benefit the company through future training and development in which areas the employee lacks. Within my current company, we refer to our performance management system as a Performance Management Process (PMP). Each quarter, our management sits down with all his/ her employees to engage with them on their personal performance being put forth. The first quarter...
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...Sprint Performance Management System Douglas Tennyson Excelsior College Abstract Every company needs to have a performance management system in place to build employees into what the company desires from them, to help them retain the best employees and to assist with active communication. Sprint seems to have a performance management system today that is much better than it was previously and this paper will explore the current performance management system and compare it to the old one and also make recommendations as to what Sprint can do to improve their current system. Sprint is a telecommunications company that specializes in mobile devices and mobile service. They currently hold fourth place in the mobile provider market being overtaken by T-mobile in 2015 according to a report on RCwireless.com with Verizon and AT&T maintaining a firm grip at the top of the market share. "The report found that "no major shifts in market share among the major four carriers" between now and 2020" (Kinney, S. (2015). One of Sprint's bigger problems was their employee turnover rate; they were losing employees faster than they were getting new ones. This would be a problem for any company, but especially for a company that is in the cutthroat business of cell phones and service. Trying to grow and take more of the market when you can't keep the trained employees created a problem for Sprint and they knew they needed to address this. "In July 2002, Towers Perrin released a...
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...Foundation’s Effective Practice Guidelines Series Building a High-Performance Culture: A Fresh Look at Performance Management By Elaine D. Pulakos, Rose A. Mueller-Hanson, Ryan S. O’Leary, and Michael M. Meyrowitz Sponsored by Halogen Building a High-Performance Culture: A Fresh Look at Performance Management This publication is designed to provide accurate and authoritative information regarding the subject matter covered. Neither the publisher nor the author is engaged in rendering legal or other professional service. If legal advice or other expert assistance is required, the services of a competent, licensed professional should be sought. Any federal and state laws discussed in this book are subject to frequent revision and interpretation by amendments or judicial revisions that may significantly affect employer or employee rights and obligations. Readers are encouraged to seek legal counsel regarding specific policies and practices in their organizations. This book is published by the SHRM Foundation, an affiliate of the Society for Human Resource Management (SHRM©). The interpretations, conclusions and recommendations in this book are those of the author and do not necessarily represent those of the SHRM Foundation. ©2012 SHRM Foundation. All rights reserved. Printed in the United States of America. This publication may not be reproduced, stored in a retrieval system or transmitted in whole or in part, in any form or by any means, electronic...
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...| Performance Management at Network Solutions, Inc. Makisha Howell ORG520– Managing Performance for Results Colorado State University – Global Campus Isabel Wan July 11, 2014 Performance Management is often used within organizations that have multiple service initiatives in play. Which in turn puts vast amount of pressure on employees to help improve overall customer satisfaction as well as reduce cost as well. PM is a continuous process of identifying, measuring, and developing the performance of individuals and teams and aligning performance with the strategic goals of the organization (Aguinis, 2013). This paper will give you insight on the Case Study: Network Solutions, Inc. whom no currently use over 50 various systems to measure performance within an organization. Network Solutions vs. Ideal System The Network Solutions, Inc recognized that they had performance issues that weren’t being effectively addressed which then led to competitors pushing and increasing the cost of managing performance. Also Network Solutions also needed to improve the ability to meet standards of the overall goal of the organization but the best solution to this was to incorporate all employee goals and make it work in their favor. The whole cycle of Network Solutions performance management consist of: * Performance planning * Ongoing discussions and updates between managers and employees * Goal cascading and team building * Annual...
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...Case Study 1.2: Performance Management at Network Solutions, Inc.1 Network Solutions, Inc., is a worldwide leader in hardware, software and services essential to computer networking. Until recently, Network Solutions, Inc., had over 50 different systems to measure performance within the company, many employees did not receive a review, fewer than 5 per cent of all employees received the lowest category of rating, and there was not a recognition programme in place to reward high achievers. Overall, there was recognition that performance problems were not being addressed, and tough pressure from competitors increased the costs of not managing human performance effectively. In addition, quality initiatives (Six Sigma) were driving change in several areas of the business, and Network Solutions decided that these initiatives should also apply to ‘people quality’. Finally, Network Solutions wanted to improve its ability to meet its organisational goals, and one way of doing this would be to ensure they were linked to each employee’s goals. Given the situation described above, in 2001 Network Solutions’ CEO announced he wanted to implement a forced distribution performance management system in which a set percentage of employees are classified in each of several categories (e.g., rating of 1 to the top 20 per cent performers, rating of 2 to the middle 70 per cent performers, and rating of 3 to the bottom 10 per cent performers). A global cross-divisional HR team was put...
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