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What Panasonic Learned from China

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Submitted By somanthurai
Words 2252
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All you need to do is to answer all the questions for the different discussions (200 words each)
Topic 1: What factors affect the consumer's perceptions of fast food and its services?
Summary: The two studies by M.K. Brady et al and Kim et al are concerned with the same question: what factors affect the consumer’s perceptions of fast food and its services?
But while Kim et al. focuses on American college students to find out what factors that segment finds favourable in a fast-food service, M.K. Brady et al takes their study to the international level to find out how different cultural values can affect the consumer’s behavioural intentions relative to the fast-food industry and its services.
Both articles agree that the majority of America customers prefer to trade-off between quality of services and expenditure required (expense-conscious). The American consumer tends to judge consumption of goods and services with a ‘neutral’ and logically based mindset; always asking the question of “is it worth my money?”
Kim et al claims that due to relatively inexpensive, quick and convenient service, fast-food is becoming more and more popular among college students in North America. How could restaurants attract this emerging market? Further discussing in particular the college student market, and selecting Wendy’s, Burger King and McDonald’s as target examples will figure out the way to attract college students in fast-food services restaurant. Several factors are taken into consideration, including low price, quality food, fast service, and variety of menu, variety of healthy menu, cleanliness, convenient location and quality service. The results implied that North American college students are primarily seeking quality value and practical value to satisfy them.
In contrast, M.K. Brady et al observe that the Latin American customers have an ‘affective’ and ‘diffuse’

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