...witness by law enforcement authorities. Once a person being questioned is arrested, he/she is entitled to be informed of his/her legal rights, and in no case may the interrogation violate rules of due process. * Interrogation may be considered as accusatory, which differentiates it from interviewing. * Context of interrogation is always coercive. Although police powers may be small, psychological powers are very great * Some interrogation tactics use physical coercion, as evidenced in US with Afghanistan non-combatants e.g. water boarding. * Generally, interrogation tactics are based on psychological techniques or deceptive tactics. These techniques are designed to play on the emotions of the suspect- in the case of water boarding the fear of drowning. 1.1 The Reid Technique * Most extensively used and promoted ‘interrogation system’ * Developed by the FBI * Works on the principle of escape- * Make the interrogation as uncomfortable as possible * Suspects extricate themselves by confessing Strategy includes * Make context anxiety inducing * Use interrogation tactics to induce anxiety * Help suspects confess 1.2 The Physical Environment Of The Interrogation Characteristics which induce dependence and submission to authority, anxiety, anger and/or fear. * Isolation in cell, in an interview room (no distractions) * Inability to make choices- tea, coffee, going to toilet are in hands of the interrogator. Interrogator has total and...
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...Human Resource Management Introduction What can be done to minimise and resolve conflict within the workplace? What factors create alienation amongst employees? When people hear the word conflict, automatically adjectives that come to mind are controversy, clash, to come into collision, quarrel. However, these findings are not always likely to be the only cause. It was always so easy for theorists to automatically assume that every aspect of conflict should be negative. As D. Jordan (1996) noted that there were two types of conflict which are defined as; Cognitive conflict C-Type conflict which is seen as the good aspect. And also detrimental and this is defined as affective conflictive (A-Type conflict. Meanwhile, it can also create a negative impact on many individuals which may result into poor productivity at work, employee dissatisfaction, poor service towards clients, increased work related stress and so on. Once conflict arises in the workplace, it can also result in employee demotivation. TASK 1 Arguments have stated that conflicts actually react to attempts in managing them as the team leader will practise various strategies to build a supportive culture. Amason (1995) believed the use of behavioural strategies to deal with conflict in the work place can create harmony in the work place. As the only woman working at her firm, it has made her work life difficult to cope with. There are numerous reasons for why Ann may feel uncomfortable at her work place...
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...since the time of Greek and Chinese philosophers. True False In order for something to be called an organisation it must have buildings and equipment. True False All organisations have a collective sense of purpose, even though this purpose might not be fully understood or agreed upon. True False Collective entities are called organisations only when their members have complete agreement on the goals they want to achieve. True False Evidence indicates that applying organisational behaviour knowledge tends to improve the organisation's financial performance. True False Globalisation may have both positive and negative implications for people working in organisations. True False Reduced job security and increased work intensification in Australia are partly caused by globalisation. True False 2. 3. 4. 5. 6. 7. 8. 9. Education is a primary category of surface-level diversity. True False Australian employees are more diverse today than a few decades ago on many deep-level categories but have actually reduced their diversity on most surface categories. True False 10. Research indicates that baby boomers and Generation-X employees bring the same values and expectations to the workplace. True False 11. Workforce diversity potentially improves decision making and team performance on complex tasks. True False 12. Surveys indicate that most Australian employees do not experience conflicting work–life balance. True False 13. Generation X and Generation Y expectations are...
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...Company. 5 Chart 1. 6 4.1 The implications of coping zone on both staff and customers. 7 5. Recommendations and Conclusions 8 References 9 Appendix.1 11 Appendix . 2 – Plagiarism Declaration Statement 12 Executive Summary This report examines the impact of capacity management on Medic-Call service business, which provides the personal alarm system to the elderly people living in their own homes. The study draws an attention to the current company’s problems with balancing the available critical resources such as equipment and work force with the needs of its clients. The research includes calculations of the changes in capacity, call time and total time over the 12-hour shift. All results are presented in graph, although they can also be founded in appendixes. The obtained data shows that the company’s resources in form of equipment and six members of staff were underutilised from midnight to 5 am, exposing the enterprise to the costs. Then from 5am the volume of arriving calls particularly the emergency ones significantly increased and overloaded available capacity. At this point, the staff entered the coping zone, which has a negative implication on quality of service and wellbeing of the company as a whole. To improve the efficiency, effectiveness and quality of the service delivered Medic –Call...
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...remained largely unchanged in the field of strategic management since that time (Kotler et al., 2013). It is, as Ghazinoory, Abdi and Azadegan-Mehr (2011) comment, a systematic framework which helps managers to develop their business strategies by appraising the internal and external determinants of their organisation’s performance. Internal environmental factors include leadership talent, human resource capabilities, the company’s culture as well as the effectiveness of its policies and procedures. In contrast, external factors include competition, government legislation, changing trends, and social expectations (Johnson, Scholes and Whittington, 2008). The SWOT analysis framework involves analysing the strengths (S) and weaknesses (W) of the business’s internal factors, and the opportunities (O) and threats (T) of its external factors of performance (Ghazinoory, Abdi and Azadegan-Mehr, 2011). Through this analysis, the weaknesses and strengths within a company can correspond to the opportunities and threats in the business environment so that effective strategies can be developed (Helms and Nixon, 2010). It follows from this, therefore, that an organisation can derive an effective strategy by taking advantage of its opportunities by using its strengths and neutralise its threats by minimising the impact of its weaknesses. Moreover, SWOT analysis can be applied to both a whole company as well as a specific project within a company in order to identify new company strategies and...
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...‘abnormal’ or ‘normal’ behaviours or traits that aren’t Three definitions are used to define abnormality: * Deviation from social norms * Failure to function adequately * Deviation from ideal mental health Deviation from social norms Under this definition, a person’s thinking or behaviour is classified as abnormal if it violates the (unwritten) rules about what is expected or acceptable behaviour in a particular social group. Their behaviour may: * Be incomprehensible to others * Make others feel threatened or uncomfortable With this definition, it is necessary to consider: * The degree to which a norm is violated, the importance of that norm and the value attached by the social group to different sorts of violation. * E.g. is the violation rude, eccentric, abnormal or criminal? Abnormality is defined in terms of behavior which goes against societies accepted standards Different societies have different standards Standards change over time Strengths Should be easy to pick out the deviant Allows for adaptation: As social norms change, so will our ideas about what is normal / abnormal Weaknesses What is deviant in one social group is accepted / expected in another: Across societies and cultures / across generations and sub-cultures Psychiatric wards used to hold women locked away for ‘mental insanity’ ie having babies outside of marriage Failure to...
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...The current issue and full text archive of this journal is available at www.emeraldinsight.com/0025-1747.htm Crises, scenarios and the strategic management process David Pollard and Sabine Hotho Dundee Business School, University of Abertay, Dundee, UK Abstract Purpose – The aim of this exploratory paper is to consider the strategic importance of crisis management and integration of crisis planning with the organisation’s strategy processes, in particular the utilisation of scenario planning as a crisis planning activity. Design/methodology/approach – A review of the crisis management literature was undertaken and key issues identified, subsequently strategic aspects of crisis management were developed in the context of scenario planning. Findings – The paper contains a discussion of major factors related to a strategic approach to crisis management and a more proactive approach to building relationships with the media. Particular attention should be given to the roles and responses of the media and agencies acting on behalf of the company, as both should been treated in the same way as other relatively powerful stakeholders. The authors suggest that firms can obtain significant advantages through proactive preparation for major relevant contingencies, and its incorporation into the strategic management process. Originality/value – This paper brings together the debate on the strategic position of crisis management with scenario planning processes to provide a mechanism for...
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...social systems. The sources of economic progress can be traced to a variety of factors, but by and large, investments that improve the quality of existing physical and human resources, increase the quantity of these same productive resources, and raise the productivity of all or specific resources through invention , innovation and technological progress have been and will continue to be primary factors in stimulating economic growth in any society. ECONOMIC DEVELOPMENT THEORIES Definition of economic development It can be defined as the increase in the standard of living of a nation's population with sustained growth from a simple, low-income economy to a modern, high-income economy. Its scope includes the process and policies by which a nation improves the economic, political, and social well-being of its people. Economic Development also refers to promotion of more intensive and more advanced economic activity through such means as education, improved tools and techniques, more available financing, better transportation facilities, and...
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...Is a multidisciplinary field of stduy that investigate show indidividuals behave within formal organizations. OB AS AN INTERDISCIPLINARY FIELD (Campo) * Psychology: individuals, motivation, personality, attitudes, learning, goals, expectation, perceptions, cognition. * Sociology: groups, status, hierarchy, influence, trust, reciprocity, social identity, social networks. * Economics: perfromance, efficency, effectiveness, incentives, monitoring, coordination. * Political science: power, governance, negotation, politics. INDIVIDUAL BEHAVIOR Managers achieve results by working with and through others. The abilitiy to undestand, predicit and control individual behaviour in the absence of direct monitoring is one of the most important- but also difficult managerial skill to master. FORMAL ORGANIZATIONS A formal organization is a social system with specific goals and usually consisting of several interrelated groups of subunits. Formal organizations are governed by clearly stated and enforced norms that typically survive the churning (mescolare) of organizational members. PURPOSE OF ORGANIZATIONAL BEHAVIOR The purpose of organizational behaviour is to inform the optimal design(progettare) of the organizational strcture and processes to promote improvement in the satisfaction and productivity of oganizational members while increasing the efficency and effectiveness of the organization as a whole ( nel suo complesso). SATISFACTION AND PRODUCTIVITY ...
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...Topic 1: OPERATIONS Operations can be defined as the process of converting a good or service into a finished product. Roles of operations management Operations management refers to the management of that process e.g. the allocation and maintenance of machinery and resources. Strategic role of operations The strategic role of operations management involves long term management issues (3-5 years). Cost leadership Involves producing goods or services at the lowest possible cost. If a business can keep its costs low then it will maximise its profits giving the business a competitive advantage over its competitors. Good/service differentiation By differentiating its good/services a business will make its output stand out from its competitors and therefore capture greater market share. Goods and/or services in different industries Goods and services in different industries will always be differentiated from one another. They will always try to differentiate themselves from their competitors in order to attract customers. Influences on operations There are seven major influences on operations: * Globalisation - Globalisation is known as the increasing economic and financial integration of economies globally. The term broadly refers to the global alterations that are taking place to eliminate national boundaries from the key business functions. * Technology – Technology has also had a great influence on production. Businesses must access the latest...
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...assumption is rooted in the liberal view of human nature: as individualism implies self- interest, those with power over others are apt to abuse it for their benefit and at the expense of others. Liberal constitutionalism is expressed through support for various external and internal devices, such as codified constitutions, bills of rights, the separation of powers, federalism or devolution, and so on. Liberal support for consent is evident in support for electoral democracy in general and, more specifically, sympathy for referendums and proportional representation. 2. Distinguish between negative freedom and positive freedom, and explain the implications of each for the state. (Jun 02) Negative freedom is the absence of external constraints upon the individual, usually understood as non-interference. It is manifest in freedom of choice and consistent with privacy. Negative freedom implies rolling back the state, because the state as a compulsory and coercive body is by definition an offence against freedom. Positive freedom can be variously defined as self-mastery, linking freedom to democracy, or as personal growth and self-realisation, the achievement of individual potential....
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... Introduction The main purpose of this project is to implement an educational game where children would enjoy learning mathematics without having the pressure of being in a controlled environment. An article by Dr. Brent Conrad on teaching addiction stated that “children consume just over three hours of media and two thirds is spent on screen media e.g. TV, Computers etc. while traditional reading is less than 20 minutes. We can clearly take this opportunity and be able to engage the children in a way that they will find enjoyable while increasing their knowledge. Moreover I believe that the time that today’s children spend on media will be more constructive as they will be learning mathematics which could further improve their life skills....
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...Inventory Management UNIT 17 Objectives INVENTORY MANAGEMENT Upon completion of this unit, you should be able to: understand the meaning of inventory and identify inventory related cost parameters learn about various types of inventory policies appreciate the role of selective inventory management know the exchange curve concept for aggregate inventory planning get a feel of some mathematical models of inventory analysis perform sensitivity analysis on a type of model compute safety stocks understand the problems of slow moving items appreciate the role of computers in inventory control have a brief idea about recent developments in inventory management. Structures 17.1 17.2 17.3 17.4 17.5 17.6 17.7 17.8 17.9 17.10 17.11 17.12 17.13 17.14 Introduction to Inventory Systems Functions of Inventory Classification of Inventory Systems Selective Inventory Management Exchange Curve and Aggregate Inventory Planning Deterministic Inventory Models Probabilistic Inventory Models Inventory Control of Slow Moving Items Recent Developments in Inventory Management Concluding Remarks Summary Key Words Self-assessment Exercises Further Readings 17.1 INTRODUCTION TO INVENTORY SYSTEMS Concept of Inventory . Inventory' may be defined as usable but idle resource'. If resource is some physical and tangible object such as materials, then it is generally termed as stock. Thus stock or inventory are synonymous terms though inventory has wider implications. Broadly speaking, the problem of...
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...Performance Management Dr. Herman Aguinis PE-A1-engb 1/2011 (1033) This course text is part of the learning content for this Edinburgh Business School course. In addition to this printed course text, you should also have access to the course website in this subject, which will provide you with more learning content, the Profiler software and past examination questions and answers. The content of this course text is updated from time to time, and all changes are reflected in the version of the text that appears on the accompanying website at http://coursewebsites.ebsglobal.net/. Most updates are minor, and examination questions will avoid any new or significantly altered material for two years following publication of the relevant material on the website. You can check the version of the course text via the version release number to be found on the front page of the text, and compare this to the version number of the latest PDF version of the text on the website. If you are studying this course as part of a tutored programme, you should contact your Centre for further information on any changes. Full terms and conditions that apply to students on any of the Edinburgh Business School courses are available on the website www.ebsglobal.net, and should have been notified to you either by Edinburgh Business School or by the centre or regional partner through whom you purchased your course. If this is not the case, please contact Edinburgh Business School at the address below: Edinburgh...
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...occurring or are predicted to occur form the key issues for sustainability. The following Table 1 provides a summary of the key issues. They are related to changes to the physical and cultural (being the way we live) environments, which in turn relate to the economic environment. What does sustainability mean? Every day we hear the term ‘sustainable’ or ‘sustainability’ being used to describe a large number of issues and news items. There is the ‘sustainable economy’, ‘sustainable agriculture’, ‘economically sustainable’, ‘the need to be sustainable’, ‘sustainable work practices’ and ‘sustainable water supply’ to name a few. The Brundtland Report, Our Common Future, is seen by many as one of the first global reports to address sustainable development. This report defined sustainable development as: “…development that meets the needs of the present without compromising the ability of future generations to meet their own needs.” Brundtland (1987) National strategy for ecologically sustainable development Sustainable Development is defined by the Australian Government’s National Strategy for Ecologically Sustainable Development as: “…using, conserving and enhancing the community’s resources so that ecological processes, on which life depends, are maintained and the total quality of life, now and in the future, can be maintained.” Commonwealth of Australia (1992) The United Nations Educational, Scientific and Cultural Organisation (UNESCO) defines sustainable...
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