...Effective Communication Paper Name HCS/325 Date Instructor Effective Communication Paper Communication is very important in every health organization to ensure the best possible care for the patients because ensures that patients receive the proper care and helps to keep costly mishaps from happening. Effective communication starts within the organization and works outward to other functions and is fundamentally based on shared knowledge. Knowledge is an extraordinary blend of judgment, insight, intuition, and inspiration created through on-going learning and reflection on practice (De Cagna, 2001). To understand how an organization shares knowledge, this paper will review what techniques are the most effective and ineffective, how these techniques are applied in a healthcare work environment, and how this process is impacted by technology. Most Effective Techniques for Sharing Knowledge Communication is one of the most important aspects in a healthcare organization and learning the most effective techniques for sharing knowledge will help ensure the success of the organization. One effective technique for sharing information and knowledge is for the healthcare organization to have an organization structure. The organization structure is the system of tasks, workflow, reporting relationships, and communication channels that link the diverse parts of an organization (Lombardi & Schermerhorn, 2007). An organization structure is important because it allows groups to...
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...Effective communication helps us better understand a person or situation and enables us to resolve differences, build trust and respect, and create environments where creative ideas, problem solving, affection, and caring can flourish. As simple as communication seems, much of what we try to communicate to others—and what others try to communicate to us—gets misunderstood, which can cause conflict and frustration in personal and professional relationships” (Robinson, Segal, and Segal, 2014, p. 1). In today’s society, technology allows people to send, receive, and process large amounts of information from others each day. Effective communication is about more than just exchanging a text or email; it is also about comprehending the feeling behind the information. Effective communication can improve relationships within personal, work and social relationships by developing your connections to others and improving teamwork, decision-making, and problem solving. It allows a person to communicate undesirable or difficult messages without engagement or destroying ties from long-term relationships. Effective communication requires a set of skills such as nonverbal communication, attentive listening, managing emotions, and the ability to recognize and understand the emotions of your own and those of the person. Interpersonal relationships are important and are vital in the healthcare industry. Interpersonal relationships are " Of or relating to the interactions between individuals" (interpersonal...
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...Effective Communication Skills HCS 320 Effective Communication Skills Effective communication skills are important in any job setting, but especially in healthcare where communication is key to ensuring good patient care. “Communication - the human connection – is the key to personal and career success. (Meyer, 2014) As healthcare providers, it is important to understand the keys to be effective communicators, to engage consumers to communicate, and to realize the differences that cultural backgrounds play in our communication. Communication Basics There are several keys to be an effective communicator. The first is to know what you want to say. Begin by a personal understanding of the message that needs to be conveyed. Understanding what needs to be said and taking a moment to adequately prepare what needs to be said will ensure the message will come across clear and concise to the recipient of the message. The next step in the communication process is transferring the message via a statement, written or verbal. The message needs to relay the need, idea, purpose, and information that the recipient needs to understand. The importance of making the recipient understand the message is the key difference in whether what you are asking for can be completed or not completed by the recipient. Without proper understanding of the received message, one can be left wondering what exactly was needed or what they were to do with the information. This process can be impacted...
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...1980s, the healthcare industry has been discussing the need for electronic health records. And indeed, the past 20 years have seen the industry move toward a completely computerized medical record. A variety of technologies have contributed to this evolutionary process, including point-of-care clinical documentation, clinical data repositories, and automated results. The cumulative effect has resulted in slow but steady progress toward a complete electronic health record for the healthcare industry. Clinical and administrative data needed to assess and improve quality, identify potential cost savings, and make strategic decisions have become important as the pressure on healthcare rises. Current trends in healthcare that will drive information technology priorities in the immediate future include the following • Concern about medical errors and overall quality of care • Continued pressure for cost containment • Consumer empowerment • Growth in the use of evidence-based medicine • Demand for protection of privacy and confidentiality of information Effective health information systems are ones that improve health outcomes and reduce healthcare delivery costs. Since most developers are not clinicians, and most clinicians are not developers, to implement these health information systems successfully we must have some understanding of the healthcare domain and adopt techniques that are attuned to managing the innate complexity of health information and healthcare in general ...
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...Everyone in healthcare needs to be aware of how to properly communicate. There are many ways communication takes place. Health care communication is one particular type of communication. It is a narrowed to deal with how we deal with health care related issues. Any time communication is based on health care issues it’s considered health communication. Healthcare communication allows health care professionals to be able to communicate in a effective way. Communication is how we learn, teach, and express. The US department of health and human services states that “health communication is the study and use of communication strategies to inform and influence individual and community decisions that affect health ("Health Communication", 2012).” Personal health care communication with other health professionals, clients, and patients is imperative because proper healthcare depends on it. Healthcare professionals must communicate properly with each other in order to understand the needs of the patient. Healthcare is dependent on team work therefore the team must communicate the necessary information effectively. Healthcare providers must communicate personal healthcare information with their patients. This is the only effective way to help patients understand what is happening concerning their health. Healthcare providers need to be sure they communicate at a level the patient can understand. They need to also be aware of things that effect the patients communication such as...
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...Effective communication is an essential skill that can be used and practiced daily. Communicating ineffectively can lead to individuals leaving the conversation confused or even misunderstanding what was even said to them. There are five basic elements of the communication process: sender/receiver, message, channel, and the feedback (Cheesebro, O'Conner, & Rios, "Chapter 1, Communication Concepts," 2010). We will examine why each of these elements are important to effective communication, how they are different from the basic rules of healthcare communication, how a provider can encourage a reluctant patient to communicate, and how cultural differences can influence communication. The first element of communication, sender/receiver, is important because as the sender you need to know your audience before you speak to them (Cheesebro, O'Conner, & Rios, "Chapter 1, Communication Concepts," 2010). Once you know who your audience is you are able to tailor whatever it is you are trying to say to a way they will understand. An example of this is that one would speak differently to other medical colleges than they would to their patients who might not know medical terminology that well. The next element is the message. The message an individual sends can come verbally, physically or both, so the sender needs to make sure they are sending out the right message they intended. For example, someone can say exactly what he or she might want to convey, but his or her body language might...
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...Communication Opinion Monique Taylor HCS/320 June 12, 2013 Lisa Sanders Communication Opinion What exactly is effective communication? Effective communication is when someone sends a message and it is correctly received by the other party. There are five basic elements in communication: the person sending the message, the person receiving the message, the message itself, the channeling of the message, and feedback from the message. Effective communication is crucial to the success of personal relationships as well as professionally. The person delivering the message must do so clearly so it is understood by the person listening. The listener should listen actively because the only way effective communication can take place is when the person listening recognizes without a doubt the message being conveyed. Some common ways of communicating include sharing information by telephone, delivering a speech, messaging, letters, e-mail and sharing information face to face. When a person can listen, store, and recall the information that they listened to, it is only then that you know you have communicated effectively. There can be times when there are barriers that prevent effective communication. Things like sending mixed messages, distractions, or inappropriate body language are just a few. The fundamentals of effective communication differ from the regimen in the essentials of health care communication. Why? Because one must be able to communicate effectively...
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...Health Care Communication Methods, Option 2 HCS/320 Health Care Communication Strategies * Communication methods for the health care organization have continued to grow along with technology. With this in mind there are pros and cons to some of the new age technology communication. Security, laws, policies, and regulations must be met with all types of medical communication. When addressing the general public regarding the situation these pros and cons will need to be considered. There are several types of communication methods for managing the situation in Option 2. The fact that a news report and the addressing of the public will be occurring there will be several options available. More than one type of communication can be at work for both tasks. The first type of communication is verbal and nonverbal. Verbal communication can reach a majority of the public through radio, TV, and internet while nonverbal can only address TV, internet, newspaper, and journals. Majority of medical facilities will use a communications coordinator or a professional communicator. There are still issues with this type of communication. According to Piening, Haaijer-Ruskamp, de Graeff, Straus, S. M. & Mol, (2012), “Recent studies have shown that 10-14% of medicinal products require a Direct Healthcare Professional Communication to inform healthcare professionals of newly identified risks within the first 3 years of market approval” (para. 1). Within all these different...
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...Assignment : Human Resource Management Topic : Training and education in healthcare Submitted by : Vasudha kansal PRN : 12040141077 Training and Education are vital in Health Care Education is important to ensure that critical risk management and loss control information is presented to, understood and utilized by healthcare professionals and staff. These educational and training programs provide the tools required to move toward s Energized, committed and educated employees make a positive difference in a patient’s healthcare experience; untrained and undereducated employees lead to potentially unsatisfactory service situations. This is critically important since most malpractice claims and lawsuits are pursued based on patients’ feelings about those potential communication and service lapses. Developing the Loss Control Culture Research consistently shows that often the cause of malpractice claims is miscommunication and service lapses, not actual malpractice. A loss control program that focuses on eliminating service and communication lapses and stresses the importance of service excellence creates an environment where everyone wants to work and practice. More importantly, an environment is created in which the...
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...Change and Culture Case Study I Lydia Wooten Managing in Today’s Health Care Organizations HCS/513 September 17, 2012 Darlene Cantu Change and Culture Case Study I There are many reasons why mergers take place. The main reason why corporation exists with merging with companies is to enhance their level of competition in the market. It is however important to note that conjuring departments into a single organizational unit is a different form of merging. This is due to the fact that the cultural transformation may not be as great as merging two companies. The major challenge involved with merging is getting two different groups or staff to work collaboratively to realize real benefits. In this scenario, am a middle manager in a healthcare organization that has merged with a previous competitor, Competition has been viewed to result to delivery of poor quality of care. One unique aspect about the new organization is the fact that it has in place numerous outpatient and inpatient services that our organization does not. This paper will be described what affects the organization will have on the culture on terms of systems and shapes. In detail provide quality care from the middle manager to ensure the staff will ensure quality care without a competitive point of view. Impact Sale on the Culture of the New Combined Organization T-Mobile and AT&T are similar organization but they provide different services. The same scenario for health care organization they...
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...Communication Paper Jansen York University of Phoenix HCS 490 January 10, 2011 Communication Paper There are many different methods use in the health care world to help improve the communication between the healthcare providers and the patients they provide services to. There are different facility provided forums and health care information hotlines where patients can receive information with out seeing a provider but the most important new development in the health care related communication are the electronic medical record (EMR). Over the course of the paper I will discuss benefits to the patients, how important confidentiality is when using EMR’s, why EMR’s are an effective means of communication between the providers and patients, how this mode of communication differs from other methods, and how the media and social networking could change communication in health care. There are many benefits that the EMR bring to the table to help provider patient relationships. The most important one that comes to my mind is the fact with EMR providers that are having a hard time finding a possible diagnose to an issue is the ability to share patient history with other providers to find an answer. This is one of the greatest benefits to patient health the EMR can bring. One of the draw backs how ever with EMR is the availability of unrelated employees being able to access patient records. This is why it is extremely important to maintain the patient information in a chain...
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...In healthcare one of the most important skills that you must possess is the ability to understand and use medical terminology. Medical terminology is essentially a language that is used amongst healthcare professionals that aides in the diagnosis and treatment of patients. “It allows doctors and other healthcare professionals to describe symptoms and conditions in precise terms” (Tan, 2009). It is important to be able to breakdown word parts and understand their meanings so that when you are given a term you have not heard before you have the ability to understand the meaning by each word part. Not only is it important in the diagnosis and treatment but it also allows for the ease of documentation and written communication between healthcare...
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...Furthermore it is important to get feedback so as to understand the patients concerns in regards to the information they are given. In healthcare sadly these skills are not always present. Often patients concerns or worries are never vocalised and received by the healthcare professional. In many cases the patients perception and their individual anxieties at the time are not understood. When providing information to the patient a phlebotomist should be mindful of the particular patients needs and what they would like to know ensuring that they have understood the information given to them. In the past, education of healthcare professionals did not focus on ensuring that the professionals achieve a certain amount of skills needed for effective communication with their patients. This leads to a system in which the healthcare professional deals only with the necessary medical information rather than utilising a more clien-centred approach. It has been suggested that they are reluctant to inquire about the patients concerns in fear of encountering personal issues surrounding the situation which they are not equiped to deal with. Their concern may be that this will...
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...Healthcare Communication HCS/350 June 2nd, 2014 Healthcare Communication “In general, health communication is concerned with the application of communication concepts and theories to transactions that occur among individuals on health related issues” (Northouse & Northouse, 1998, p. 3). Because most health care providers in a given setting share the same patients it is essential for better continuity of care to maintain and practice an open communication among all disciplines. With better multidisciplinary communication, there is better integration of all the aspects of the patient’s health care needs, which are achieved effectively and efficiently. Healthcare communication is fundamentally the pillar of a healthcare facility. It helps to coordinate and manage patient care. An absence of communication among health care providers will create an unsafe environment for all patients. Care would be sporadic and chaotic with no sense of direction and the outcome will be detrimental to the health of the patient and unnecessary financially stressful, thus placing great relevancy on both effective personal and professional healthcare communications. The importance of these issues will be discussed, as well, as the outcome of a lack of communication. Relevancy of Effective Personal Healthcare Communication with other health care professionals, clients, patients. Effective personal healthcare communication is vital between healthcare professionals, clients and patients...
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...The Important Roll of the Nurse to Communicate with Patients, Families and Physicians Chamberlain College of Nursing NR351 Transition in Professional Nursing July 2015 The Important Roll of the Nurse to Communicate with Patients, Families and Physicians Communication is a key element for nurses to interact effectively with patients, family members and the healthcare team. To participate effectively in all these relationships, nurses most understand the structure and functions of communication (Hood, 2014). According to Hood (2014), “Communication is an essential element of helping others. Mutual goals cannot be defined or achieved without effective communication.” With effective communication; respect and patient satisfaction will be the positive outcome. The two types of communication that will be discussed will be communicating with family members and communicating with the health care team. Learning the skills of communication through work experience and reading evidence based articles will help the future nurses to succeed in proper communication. Communicating with patients and family members Communication is an essential part of quality care within all areas of health care especially at the bedside. Bedside nurses provide not only physical care to their patients but also informational and emotional support to patients and their family members (Milic, Puntillo, Turner, Joseph, Peters, Ryan, Anderson, 2015). Through communication during nurse-client...
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