...excellent oral argument if they fully understand the purposes of the argument and if they thoroughly prepare for the argument. This article is targeted at oral argument novices. It discusses how you, as a beginner to appellate oral argument, may effectively prepare and deliver an argument, particularly if you are Clinical Associate Professor of Law, Indiana University School of Law – Indianapolis; J.D., Summa cum laude, 1993, Valparaiso University School of Law. Professor Dimitri is faculty advisor to his school’s Moot Court Society and has coached several award-winning teams in interscholastic moot court competitions. Before his appointment to the IU – Indianapolis faculty, Professor Dimitri served as a deputy attorney general in the Appeals Division of the Indiana Attorney General’s Office, where he briefed and argued federal and state...
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...CALIFORNIA STATE UNIVERSITY, FULLERTON International Law for Business (Mgmt 346) Section 20579 Course Syllabus for Fall 2016 MIHAYLO COLLEGE OF BUSINESS AND ECONOMICS Professor Carl Pentis DEPARTMENT OF MANAGEMENT Office: SGMH 5385 Law Office telephone: (714)385-9682 Cell (text or call me!): (310)594-0869 Office hours: Tuesday, Thursday 5:00-5:30 pm; and by appointment School Office e-mail: cpentis@fullerton.edu Law Firm e-mail:carlpentis@gmail.com Law Firm fax: (714) 385-9682 Class day, hours and location: Tuesday and Thursday 5:30 to 6:45 p.m.; SGMH 1109 Course Description From the CSUF Catalog Prerequisite: Management 246 or equivalent. Textbook and Other Course Materials The course text is International Business Law and its Environment, by Schaffer, Agusti, Dhooge, Cengagge Learning, (9th ed. 2015). This can be an expensive textbook so you should consider purchasing the eBook at the Titan Bookstore. Also, I will provide links to PowerPoint presentations and other select added course materials on the course website. Course Mechanics and Procedures Open-Door Policy. My policy has always been “open-door.” Therefore, you should not hesitate to contact me in person or by e-mail1 or telephone. Reading. We will cover many chapters from the text during the semester. Course readings will include chapters from the text plus the assigned cases cited below. Bring your text to all class sessions since we will refer to it frequently. 1 ...
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...Topic 1 Introduction to Communication 1.1 WHAT IS COMMUNICATION? Communication is a learned skill. Communication is defined as the giving, receiving or exchanging of information, opinions or ideas so that the message is completely understood by everybody involved. The sender sends a message out with a certain intention in mind. The receiver of the message tries to understand and interpret the message sent. He then gives feedback to the original sender who, in turn, interprets the feedback. This process, repeated continuously, constitutes communication. ➢ Elements in Communication There are several major elements in the communication process - a sender, message, channel, receiver, feedback, context. There is both a speaker’s intention to convey a message and a listener’s reception of what has been said. If you want to get your message across accurately, you need to consider three things: - The message; - The audience or receiver; and - How the message is likely to be received. ➢ Factors Affecting Communication Barriers to effective communication:- (a) Status/Role (b) Cultural Differences (c) Choice of Communication Channels (d) Length of Communication (e) Use of Language (f) Disabilities (g) Known or Unknown Receiver (h) Individual Perceptions/Attitudes/Personalities (i) Atmosphere/Noise/Distraction (j) Clarity of Message (k) Lack of Feedback 1.2 DEFINING WRITTEN COMMUNICATION - Oral communication involves conveying ideas, thoughts or information...
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...Royal Mail Group Ltd Bullying & Harassment Procedure Agreement 1st July 2013 For all employees of Royal Mail Group Joint Royal Mail, CWU, Unite Statement 1. Royal Mail Group, CWU and Unite are committed to placing equality, diversity and fairness at the heart of our values, policies and everyday practices of our employees. 2. Royal Mail Group, CWU and Unite are committed to creating and maintaining a working environment free from bullying and harassment, where everyone treats each other with dignity and respect, so people are able to achieve of their best. 3. In general terms, bullying and harassment refers to unwanted behaviours that make someone feel intimidated, degraded, humiliated or offended. It can be between two individuals or may involve groups of people and includes behaviour that employees may find offensive even if not directed at them personally. Bullying and harassment can occur in written communications, visual images, by phone, mail and social media as well as face to face actions. Inappropriate banter will not be tolerated. 4. Managing performance by giving feedback constructively, asking people to undertake their responsibilities or carry out another reasonable task, or taking appropriate action under the relevant employment policies is not bullying or harassment, but conversations about performance will be consistent with the general requirement that we all treat each other with dignity...
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...Chapter Twelve CREATIVE STRATEGY AND THE CREATIVE PROCESS Objectives To show how advertising strategies are translated into creative briefs and message strategies that guide the creative process. The chapter examines the characteristics of great advertising, styles of thinking, the nature of creativity, its importance in advertising, and the role of the agency creative team. We discuss how research serves as the foundation for creative development and planning, and we review common problems and pitfalls faced by members of the creative team. (p. 370) After studying this chapter, your students will be able to: 1. Discuss the meaning and the importance of creativity. 2. Identify the members of the creative team and their primary responsibilities. 3. Tell how to differentiate great advertising from the ordinary. 4. Explain the role of the creative brief and its affect on the artistic expression in an ad or commercial. 5. List the principal elements that should be included in a creative brief. 6. Explain the purpose of the message strategy and how it differs from the creative strategy. 7. Define the four roles people play at different stages of the creative process. 8. List several techniques creatives can use to enhance their productivity. Teaching Tips and Strategies This chapter introduces students to the creative process. Students are amazed when I explain to them that a 30-second commercial can take days to shoot in some cases...
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...CHAPTER 4 Consumer Motivation LEARNING OBJECTIVES After studying this chapter students should be able to: 1. Understand the types of human needs and motives and the meaning of goals. 2. Understand the dynamics of motivation, arousal of needs, setting of goals, and interrelationship between needs and goals. 3. Learn about several systems of needs developed by researchers. 4. Understand how human motives are studied and measured. CHAPTER SUMMARY Motivation is the driving force within individuals that impels them to action. This driving force is produced by a state of uncomfortable tension, which exists as the result of an unsatisfied need. All individuals have needs, wants, and desires. The individual’s subconscious drive to reduce need-induced tensions results in behavior that he or she anticipates will satisfy needs and thus bring about a more comfortable internal state. Motivation can be either positive or negative. Innate needs—those an individual is born with—are physiological (biogenic) in nature; they include all the factors required to sustain physical life (e.g., food, water, clothing, shelter, sex, and physical safety). Acquired needs—those an individual develops after birth—are primarily psychological (psychogenic); they include love, acceptance, esteem, and self-fulfillment. All behavior is goal oriented. Goals are the sought-after results of motivated behavior. The form or direction that behavior takes—the goal that is selected—is a result...
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...leash at the time. Most times, the dog was chained to its doghouse on the defendants' property. However, on this particular day, Lewis arrived on the property, startling Salach and the dog. Salach asked Lewis to identify himself, received no response, and then warned him that the dog did not like strangers and to be careful. Lewis saw the defendant speaking, but claimed he couldn't hear her as the dog was barking. He tried to pet the dog and then tried to move out of the dog's range when the dog bit his hand. Prior to this incident, the dog had never attacked, bitten, or lunged at strangers, and there was no evidence of complaints from neighbours or friends. Lewis brought an action for damages, but his action was dismissed. For Discussion 1. Why did Lewis bring an action against the defendants . Lewis believed he was entitled to damages for the injury he suffered when the dog bit his hand. 2. Summarize the conflicting evidence. Lewis claimed that the defendants should have taken greater care to protect strangers from the dog. Although the dog was being held on a leash, Lewis felt that the defendants should have had the dog chained. Finally, he was only trying to be friendly and pet the dog. The defendants would argue that Lewis was a stranger on their property, that he was asked to identify himself and didn't, and that Salach...
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...Segmentation, Targeting, and Positioning CHAPTER OVERVIEW Chapter 8 shows different approaches that companies can take to a market in order to best serve customer and company needs. It begins with a brief overview of three marketing approaches that companies can take: mass marketing, product-variety marketing, and target marketing. A fuller discussion details the three steps of target marketing, beginning with market segmentation: dividing a market into groups that is measurable, accessible, substantial, and actionable. This can be done in different ways by using geographic, demographic, psychographic, behavioral, or other variables. Next, the process of market targeting and the different approaches a company can take are discussed. These include undifferentiated, differentiated, and concentrated marketing. The chapter concludes by covering market positioning strategy and how companies can position their products for the best competitive advantage. CHAPTER OBJECTIVES Students should be able to: 1. Explain market segmentation, and identify several possible bases for segmenting consumer markets, business markets, and international markets. 2. List and distinguish among the requirements for effective segmentation: measurability, accessibility, substantiality, and actionability. 3. Outline the process of evaluating market segments, and suggests some methods for selecting market segments. 4. Illustrate the concept of positioning for competitive...
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...Segmentation, Targeting, and Positioning CHAPTER OVERVIEW Chapter 8 shows different approaches that companies can take to a market in order to best serve customer and company needs. It begins with a brief overview of three marketing approaches that companies can take: mass marketing, product-variety marketing, and target marketing. A fuller discussion details the three steps of target marketing, beginning with market segmentation: dividing a market into groups that is measurable, accessible, substantial, and actionable. This can be done in different ways by using geographic, demographic, psychographic, behavioral, or other variables. Next, the process of market targeting and the different approaches a company can take are discussed. These include undifferentiated, differentiated, and concentrated marketing. The chapter concludes by covering market positioning strategy and how companies can position their products for the best competitive advantage. CHAPTER OBJECTIVES Students should be able to: 1. Explain market segmentation, and identify several possible bases for segmenting consumer markets, business markets, and international markets. 2. List and distinguish among the requirements for effective segmentation: measurability, accessibility, substantiality, and actionability. 3. Outline the process of evaluating market segments, and suggests some methods for selecting market segments. 4. Illustrate the concept of positioning for competitive...
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...PRINCIPLES OF WRITING: 1. Clarity- It is the clarity of thought and expression. (a) Clarity of thought: This is important when the idea is being generated in the mind of the sender. At this stage, three points should be checked upon. (i) One is supposed to be clear about the objective of the communication. This begins with the generation of an idea in the mind of the transmitter. The writer should be able to answer the : What is the objective of writing (ii)What is to be communicated? E.g. A song, play, poem etc. (iii) Which medium is appropriate for the purpose of communication? E.g. letters ( b) Clarity of expression The following points deserve attention. (i) Use of simple words- simple words is more effective than heavy words. (ii) Use concrete expression- these provide visual images which are easy to register so instead of vague generalized statements give definite facts. (iii) Prefer active construction- these are easy to understand other than passive i.e in passive form “ your report will be discussed by the committee’’ but in active form ‘’the committee will discuss your report’’ (iv) Avoid excessive use of infinitive (v) Avoid jargon- these are special languages of a trade or a profession (vi) Avoid ambiguity- this is where a word has more than one meaning (vii) Use short sentences- short sentences are easier to comprehend for they are not complex and do not demand greater concentration...
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...[pic] Keuka College Bachelor of Science in Management Syllabus Professor: Dr. 唐律 Dr. José A. Torres Fall Semester 2013-14 All curriculum material protected by U.S. copyright laws. Unauthorized sale or reproduction is strictly prohibited. Keuka College ( 2013 Keuka College HRM 208 Human Resource Management Professor: Dr. 唐律 Location: N/A Telephone: N/A E-Mail Address: drtanglv@gmail.com jtorres@keuka.edu Instructor Availability: You will be able to speak with the instructor before and following each class session. Appointments for additional meeting times may be made following each class session. COURSE DESCRIPTION: As a result of this course, students will be able to analyze and study the role of work in our society and its effect on organizations. The course will deepen the student's understanding of personnel management, the legal influences on personnel decisions, the recruitment, selection, training, and compensation of employees, service and benefit programs, as well as the major problems and recent developments in labor relations. TEXTBOOK Ivancevich, John M., Human Resource Management, 11th edition, China Machine Press, ISBN: 978-7-111-32926-8. COURSE RESOURCES: Introduction to the library for international students: http://libguides.keuka.edu/international http://libguides.keuka.edu/cat.php?cid=35791 Business and Management...
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...Notes Build-A-Bear: Build-A-Memory Synopsis This case illustrates the success that Build-A-Bear Workshop has achieved since its founding in 1996. A detailed description is given of the Build-A-Bear retail experience and why it is that both parents and children are drawn to this concept. Personalization, and not just customization, is the driving force. The case also highlights how founder Maxine Clark stays in touch with the customer and the employees. For Clark, management-by-walking-around is more than just a way to supervise operations. It is a way of conducting her own market research. Clark has also embraced the networking capabilities of the Internet as a way of keeping in touch with the customer. Future prospects for Build-A-Bear’s continued success are also discussed. Teaching Objectives The teaching objectives for this case are to: Introduce students to the concept of customer value creation and its central role in marketing. Allow students to analyze Build-A-Bear’s product offering in depth. Introduce the concepts involved in customer relationship management. Introduce the concepts of customer lifetime value and customer equity. Allow students to develop specific recommendations for Build-A-Bear’s future. Discussion Questions Give examples of needs, wants, and demands that Build-A-Bear customers demonstrate, differentiating each of these three concepts. What are the implications of each on Build-A-Bear’s actions? The purpose of...
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...Chapter 6 Franchising and the Entrepreneur Part 1: Learning Objectives 1. Describe the three types of franchising: trade name, product distribution, and pure. 2. Explain the benefits and the drawbacks of buying a franchise. 3. Understand the laws covering franchise purchases. 4. Discuss the right way to buy a franchise. 5. Outline the major trends shaping franchising. Part 2: Class Instruction Introduction The number of franchises has grown tremendously. The number of U.S. franchises has increased consistently since the 1970s, and the continued growth since the mid–1980s documents that franchises continues to play a significant role in the U.S. and world business economy. Franchising is a business structure comprised of semi–independent business owners (referred to as the franchisees) that pay fees and royalties to a parent company (referred to as the franchiser) in return for the right to be identified with its trademark, to sell its products or services, and often to use its business format and system. As presented in Figure 6.1: The Franchising Relationship on page 196, the connection between the franchiser and the franchisee is a unique and often a highly structured and defined business relationship regarding: • Site selection • Design • Employees • Products and services • Prices • Purchasing • Advertising • Quality control • Support Types of Franchises ...
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...INSTRUCTOR’S RESOURCE MANUAL CHAPTER ONE Introduction: Why Project Management? To Accompany PROJECT MANAGEMENT: Achieving Competitive Advantage By Jeffrey K. Pinto CHAPTER ONE PROJECT PROFILE – Disney’s Expedition Everest INTRODUCTION 1. WHAT IS A PROJECT? General Project Characteristics 2. WHY ARE PROJECTS IMPORTANT? PROJECT PROFILE – Dubai – Land of Mega-Projects 3. PROJECT LIFE CYCLES PROJECT MANAGERS IN PRACTICE – Christy Rutkowski, Regency Construction Services 4. DETERMINANTS OF PROJECT SUCCESS PROJECT MANAGEMENT RESEARCH IN BRIEF – Assessing Information Technology (IT) Project Success 5. DEVELOPING PROJECT MANAGEMENT MATURITY 6. PROJECT ELEMENTS AND TEXT ORGANIZATION Summary Key Terms Discussion Questions Case Study 1.1 – MegaTech, Inc. Case Study 1.2 – The IT Department at Hamelin Hospital Internet Exercises PMP Certification Sample Questions Bibliography TRANSPARENCIES 1.1 GENERAL PROJECT CHARACTERISTICS 1) Projects are ad hoc endeavors with a clear life cycle. 2) Projects are building blocks in the design and execution of organizational strategies. 3) Projects are responsible for the newest and most improved products, services, and organizational processes. 4) Projects provide a philosophy and strategy for the management of change. 5) Project management entails crossing functional and organizational boundaries. ...
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...this is half the battle in managing an operation. The variety of operational contexts obscures the link between particular operational decisions and overall firm profitability. Making this link transparent is essential to making better operational decisions. Variability exists in any operation, and this variability needs to be managed Integration, both across functional areas within a firm, and across firms in the value creation and delivery network, is crucial for superior firm performance Finally, no product, service, or process is perfect. Recognising this creates infinite opportunities for value creation. These insights contribute toward developing a mindset that enables successful leveraging of operations. Why Study Operations Management? Why should you study operations management? How is this course relevant to your career? A solid understanding of Operations...
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